Presenting position overview for our client:

POSITION PROFILE FOR:

Executive Director of St. Stephen's Human Services

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ABOUT ST. STEPHEN’S

St. Stephen's Human Services (SSHS) is a leading 501c3 nonprofit organization founded

with a mission to end homelessness in metropolitan Minnesota. Through programming that

includes housing opportunities, employment support, emergency services and outreach the

organization is empowered to be able to help thousands of people secure housing and

other supportive services each year. St. Stephen’s uses the knowledge from its work to

influence systemic change, improving the quality of life for all people in the community.

The organization has a budget of approximately $12 million and a staff of 120.

Programs for families include:

Family Supportive Housing (FSH), a long-term supportive housing program for families.

The Next Step Assessment screens families onto the priority list for the Family Coordinated

Entry System in Hennepin County.

Targeted Family Prevention works with families who have histories of multiple shelter

stays.

Traditional Family Homelessness Prevention provides one-time rental assistance to housed

families that are at imminent risk of homelessness.

Fast Track is a program that provides housing search assistance and financial support

needed to help families with moderate incomes move from shelter to housing.

Rapid Re-Housing is a short-term housing program for families that provides housing

search assistance, rental assistance, and case management to increase overall well-

being and housing stability.

Services for individual adults in Hennepin County include:

Street Outreach The Street Outreach team works throughout Minneapolis to interact with

people living in places not meant for human habitation. They help people navigate the

various crises that occur while lacking stable housing and meet people where they are able

to dress immediate basic needs for safety and survival outside.

Clinton Avenue Shelter Year-round, emergency shelter for 44 homeless individuals who

identify as male.

First Covenant Shelter Year-round, emergency shelter for 55 homeless individuals, including

women and couples.

Supportive Housing St. Stephen’s Single Adult Supportive Housing Program provides

scattered site supportive housing to single adults and couples without children.

A Day in the Life Program

A Day in the Life is an educational walking

tour led by community educators who

have experienced homelessness.

A Walking Education: Led by trained

educators who have experienced

homelessness, participants walk to

shelters, drop- in centers, and other

services to learn about them.

Learning from the Experts:

Participants engage in candid

conversations with individuals who

have experienced homelessness to

gain an understanding of their

challenges, successes, and

perspectives. Service providers and

case managers are normally the

gatekeepers of information about

accessing resources. In A Day in the

Life St. Stephen’s relies on the

individuals who have accessed and

utilized services to share their

expertise.

ST. STEPHEN’S HELPS THOSE WHO:

✓ Need Shelter

✓ Need Affordable Housing

✓ Are at Risk of Losing Housing

✓ Need Birth Certificate/I.D. to Utilize Assistance Programs

✓ Need a Meal

✓ Are Sleeping Outside

MISSION & VALUES The mission at St. Stephen's

Human Services is Ending Homelessness.

The goal is to support individuals and

families experiencing homelessness in

achieving permanent, affordable housing.

St. Stephen’s pursues this goal through

street outreach, and shelter, and housing

programs. It meets people where they are

and works together toward self-sufficiency

and housing stability, envisioning a

community in which housing instability is

rare, brief and non-recurring, ending

homelessness as we know it.

St. Stephen’s Human Services began its

work in the 1960s, when members of St.

Stephen’s Church in Minneapolis began

offering programs for the poor and

homeless. These programs were staffed by

parish volunteers. While the current

programs remain true to the social justice

teachings on which they were founded, St.

Stephen’s Human Services became an

independent non-profit organization in

2002.

CULTURE Staff members describe the organization's culture as... Flexible; not hierarchical Friendly; open; authentic High integrity Passionate vocal staff who want to be heard Service oriented; human connection; giving; respectful of clients; servant leaders; mission-driven

Valuing diversity Gritty; working in the trenches; on-the-ground

Historically a risk-taker

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Understanding

Homelessness

Who is homeless in Minnesota?

Minnesotans experiencing homelessness

are parents, children, and grandparents.

They are people you would recognize as

appearing homeless, and they are also

kids in your child's class and the person

bagging your groceries.

A study carried out on October 22, 2015,

showed there were at least 9,312 people

experiencing homelessness in Minnesota.

It is estimated there are more than 15,000

people homeless on a given night in

Minnesota, with around 40,000

Minnesotans experiencing homelessness

in a given year.

On that night in October of 2015, 39

percent of people experiencing

homelessness (or 3,665) were counted in

Hennepin County. Forty-eight percent of

those 3,665 were under the age of 25.

The 9,312 people counted in October of

2015 all met the federal definition of

homelessness – which requires a person

lacks a fixed, regular, and adequate

nighttime residence and is primarily

spending nights in shelter or in public or

private places not meant for human

habitation.

In 2017 St. Stephen’s Human Services served 1,117 single

adults and 671 families with 1,541 children through street

outreach, emergency shelter and multiple housing programs.

Its family programs serve a large number of young families,

making it one of the largest youth housing organizations in

Hennepin County.

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What St. Stephen’s does to

end homelessness …

St. Stephen's ends homelessness for

individuals and families every day.

Through prevention, targeted

intervention, and Housing First

practices, St. Stephen’s supports

people in stabilizing and rebuilding

their lives.

What does St. Stephen’s do?

✓ Works in relationship with those in

need

✓ Ensures housing as a human right

✓ Fights for justice and dignity

✓ Helps the most vulnerable; turns

away very few

✓ Works with some of the hardest to

serve individuals in the community

✓ Gives kindness, respect, and

trauma-informed care to anyone

walking in the door.

✓ Meets families and individuals

where they are to assist them to

independent living

✓ Helps rebuild and stabilize the lives of

those experiencing homeless, those

on the verge of experiencing

homelessness and advocates on

behalf of the marginalized.

✓ Builds organic, non-traditional

relationships within the community

✓ Stands as a leader in the field and is

often asked for its expertise.

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IN THE NEWS

Spotlight on the Minneapolis Police Department's Partnership with St. Stephen's

The Minneapolis Police Department has been working diligently to change the way it

interacts with community members experiencing homelessness. To that end, the

Department created a new role for Sgt. Grant Snyder focused on liaising with Minneapolis'

homeless population. Because of St. Stephen’s strong reputation in the community, the

Minneapolis Police Department sought out the nonprofit’s Human Services and Street

Outreach team as key partners in this initiative.

"This is a collaboration model where we're bringing medical, we're bringing advocacy and

social work and everybody to the table, those are things that the police department was

sort of absent from before," says Sgt. Snyder.

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For years, 87-year-old Jerry Fleischaker has walked up to the people the rest of us walk by. “Hey! There’s Jerry,” homeless men and women would call out in greeting as the wiry great-grandfather with the long gray ponytail made his rounds, offering a blanket, a ride to a shelter, or just a friendly smile. He showed up during snowstorms and heat waves and right after open-heart surgery. He searched under bridges and clambered down icy river embankments. He worked full-time, for years, for no pay, moving through the streets of Minneapolis at a clip that kept coworkers a third his age scrambling to keep up. “I’m just grateful. Grateful to have been able to be a part of St. Stephen’s, and be able to go home every night feeling good about myself,” he said. “And to live the rest of my life feeling good about myself.” He was 77 years old when he started this work. He’d lost Norma, his wife of 52 years, to Alzheimer’s disease, and she was on his mind when he saw a story about St. Stephen’s search for volunteers to help with a new street outreach project. Norma had Jerry to look out for her. The people he saw huddled on street corners, in a city where the weather can kill you, had no one. “I thought, ‘Well geez, I could do that. I think I could be helpful out there,’ ” he said.

Rose Plenty Horse was sitting on a freezing sidewalk outside the Nicollet Mall Target store on New Year’s Eve 2009 when Fleischaker walked up to her for the first time, and the next time, and the time after that. Again and again, he came back. When she got in trouble with the law, he was there in the courtroom for every single court appearance. Every time she called him for help, he answered. When she was ready to go into treatment and then into a home of her own, he was there for her too.

A decade ago, this retired pharmaceutical salesman volunteered for the street outreach

program at St. Stephen’s Human Services and

discovered an uncanny knack for offering people the

help they needed, just when they needed it most.

Volunteer steps down after a decade of tending to

Minneapolis’ homeless

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The people he worked with, and the people he

worked for, gathered in the basement of St.

Stephen’s Human Services in Minneapolis to

thank the man who turned volunteer work into a

vocation. But the first person to step forward to

say “thanks” was Plenty Horse herself.

“Everybody knows him, everybody talks about

him. He’s really well known amongst the Native

American community,” Plenty Horse said. “I can

depend on him. The times I’m sad, I could text

him or talk and he’d always respond. ... He put up

with a lot of my mess. I got really attached to

him.”

The job Fleischaker volunteered for isn’t easy,

said Joseph Desenclos, former manager of the

street outreach program.

“We venture into suffering every day. ... I can’t

even count how many people he has helped,”

Desenclos said. “We are working in the second-

worst housing market in the country, and

someone asked me, ‘How do you do it?’ Well, we

have Jerry Fleischaker.”

At the retirement party, co-workers, friends and

family cut the sheet cakes and traded Jerry

stories — the Jerry who swore at the computers

and drove like a maniac and was so trusted in the

Indian communities that many of his clients were

convinced he must be a tribal elder. One man,

Desenclos remembered, refused to get into his

car for a trip to a detox center unless he admitted

that Jerry was Indian. (Jerry is not.)

“We venture into suffering

every day. ... I can’t even count how many people he has

helped.”

The joke around the office used to be:

“Jerry could be having surgery and be in

anesthesia, he’d get a phone call, wake up,

house a couple of people, and then go

back in to anesthesia,” Desenclos said.

At least, they thought it was a joke. After

eight years of almost full-time work on the

streets, Fleischaker wound up in the

hospital.

But, not for long.

“I had open-heart surgery and I was out

for a few days,” he said. “But I came

back. I felt pretty good after, so I still

kept coming in.”

He came to the job with no special

training, beyond a lifelong interest in civil

rights and social justice and a profound

respect for the people he worked with,

particularly the Indian communities where

he spent much of his time.

*Courtesy of Star Tribune/Edited for space

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St. Stephen’s 2017 Annual Report of Financial Position

Cash & Equivalents $2,440,966 Participant Deposits $354,598

Investments $1,055,182 Prepaid Expenses $53,204

Government Grants Receivable $542,538 Pledges Receivable $1,100

Leasehold Improvements $272,786

Total $4,720,374

Liabilities and Net Assets Accounts Payable $47,512

Deposits and Advances $361,390 Accrued Payroll Expenses $280,809 Unrestricted Net Assets $3,233,965

Board Designated Endowment $699,228 Temporarily Restricted Net Assets $97,470

Total $4,720,374

Support & Revenue

Contributions and Grants $2,528,418 United Way $125,187

Government Contracts $8,573,259 Fee Income $1,301,681

Investment Income $214,326 In-kind Donations $96,698

Total $12,839,569

Other Income

Changes in fair value of investments $220,133 Temporarily Restricted Support & Revenue $356,831

Change in Net Assets $967,501

Operating Expenses Program Support $10,415,880

Management and General $1,067,000 Fundraising $389,188

Total $11,872,068

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The Executive Director is the Chief Executive Officer of St. Stephen's Human Services and is

responsible for achieving the organization's mission and financial objectives according to the

strategic direction developed in conjunction with the Board of Directors. The Executive

Director is responsible for implementing the policies established by the Board of Directors.

The Executive Director maintains the operational and financial integrity of the organization;

hires, evaluates and develops staff; and, implements programs to achieve the objectives

outlined in the strategic plan. The Executive Director is the public spokesperson for the

organization and is responsible for its community presence and credibility, promoting and

advancing its causes, and overseeing the development activities necessary to raise funds to

carry forward its mission. The Executive Director is also responsible for developing and

maintaining strong working relations with key public and private policy makers in order to

work toward the elimination of homelessness and the reduction of poverty.

The Executive Director will be responsible for and must have strong skills and knowledge

in the following:

Leadership

• In conjunction with the Board of Directors, develops and executes a vision and

strategic plan to guide the organization.

• Fosters effective teamwork among the Board and staff.

• Acts as a spokesperson for the organization.

• Represents the organization in the community to promote its mission and enhance

its community profile.

• Acts as the driving force behind the development activities of the organization.

• Leads and motivates all staff and the organization's management team.

• Assists in attracting, recruiting and orienting new board members.

THE POSITION

Executive Director Position Overview

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Operations and Management

• Develops an annual operational plan which incorporates goals and

objectives that work.

• Contributes toward the strategic direction of the organization.

• Drafts policies for the approval of the Board; develops, updates and implements the

operating procedures; and reviews existing organizational policies annually

recommending and change to the Board as appropriate.

• Develops official correspondence and executes legal documents on behalf of the

Board as appropriate, and jointly with designated officers.

• Provides general support to the Board and its committees.

• Ensures all federal and state laws applicable to non-profit organizations including:

employment standards, human rights, occupational health and safety, and taxes etc.

are accurately followed.

• Insures the accuracy and privacy of all data collected and stored by the organization.

Supervision

• Oversees the implementation of the human resources policies, procedures and

practices for all staff.

• Establishes a positive, healthy and safe work environment that attracts, keeps, and

motivates top quality people and is in accordance with all appropriate laws and

regulations.

• Recruits, interviews, and selects staff and assists them in relating their specialized

work to the total program of the organization.

• Implements an ongoing performance process for all staff which includes: evaluation,

monitoring, coaching and mentoring for improvement, and disciplining including

termination if necessary.

Financial Management

• Works with staff and the Board to prepare a comprehensive budget, administers the

funds according to the approved budget, monitors the monthly cash flow, and

provides regular reports to the Board on the revenues and expenditure of the

organization.

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• Develops a comprehensive resource development plan and guides or leads

fundraising activities.

• Oversees the submission of proposals and prepares quarterly progress reports for

the Board.

• Approves expenditures within the authority delegated by the Board.

• Ensures that sound bookkeeping and accounting procedures are followed.

General Qualities and Abilities

• Adaptability: Demonstrates a willingness to be flexible, versatile and respectful in a

changing work environment while maintaining effectiveness and efficiency.

• Relationships and Team Building: Uses a collaborative style of management befitting a

highly motivated professional staff. Establishes and maintains positive working

relationships with others, both internally and externally, to achieve the goals of the

organization.

• Effective Communications: Speaks and writes in a clear, thorough and timely manner

using appropriate and effective communication tools and techniques. Can effectively

manage crisis communications.

• Innovation: Develops new and unique ways to improve operations of the

organization and to create new opportunities to realize results.

• Problem Solving: Assesses problem situations to identify causes, gathers and

processes relevant information, generates possible solutions, and solves problems.

• Strategic Thinking: Assesses options and actions based on trends and conditions in

the environment, and the vision, values and goals of the organization.

• Public Promotion: Is an effective public speaker with the skills and ability to work

across the community to accomplish the organization's mission.

Required qualifications

• An undergraduate degree is required at a minimum.

• A passion for promoting the well-being and dignity of all people and for eliminating

the causes of homelessness and poverty.

• Experience in all aspects of development and fundraising for nonprofit organizations,

including an enthusiasm for public engagement and presenting.

• An understanding of State, Local and Federal government funding sources and

procedures.

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• Experience in developing institutional, professional and community partnerships.

• Experience working in a diverse multi-cultural work environment.

• Five or more years of progressive experience at the executive or management level.

• Experience in managing a nonprofit organization, preferably in the field of

homelessness, housing or related social services.

• Experience managing financials and/or acting in a general management capacity.

• Strong written and verbal communication skills.

• Established relationships with state and local government officials.

• Must have a valid driver's license and pass all background checks.

• Must be willing to travel on occasion.

• Experience working with a board.

St. Stephen’s Human Services is an equal opportunity employer and believes each individual is

entitled to equal employment opportunities without regard to race, color, gender, sexual

orientation, gender identity, marital status, national origin, age, veteran status, religious

beliefs, or disability. The right of equal employment opportunity extends to recruiting, hiring

selection, transfer, promotion, training and all other conditions of employment.

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• Has an outstanding reputation with the community. People respond to and recognize the St Stephen’s name

• Is small and dynamic, striving for personal connections with clients - not trying to warehouse people

• Is best known for the visibility of its street outreach team. The organization therefore educates people that it’s not just about street homelessness. Shelters are full and those families are not visible. St. Stephen’s cares for ALL individuals and families facing shelter issues

• Plays a critical role in Hennepin County’s Coordinated Entry System for Families by serving as the sole provider of screenings/Next Step Assessment for the county

• Has historically been willing to jump in and take on new projects - Rapid Re-housing and Assessment are examples. St. Stephen’s was willing to do this before anyone else was willing to take it on

• Fights this fight with love and respect for all

• Has a vibe of actively striving to be anti-racist, anti-oppression, and embraces diversity on every level

“The mission of St. Stephen's is ending homelessness.”

St. Stephen’s

• Has a history of developing new, innovative approaches

• Is part of a collaborative movement working together with a number of different partners

• Has a connection to people – it’s a value of St. Stephen’s to work with people where they’re at (in their car, under the bridge, the ER, etc.)

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W

PRESENTING THE TWIN CITIES OF MINNEAPOLIS AND ST. PAUL

hen the Twin Cities hosted the

Super Bowl this year, it cast an

international light on what the

organizing committee dubbed “The Bold

North.” It also gave the world an up-close

and personal view of what those of us

who live here already knew. Minnesota

Nice is for real.

The Twin Cities of Saint Paul and

Minneapolis are a unique blend of small

town and major cosmopolitan hub. Both

urban cores boast a thriving business

atmosphere. Saint Paul, as the state

capitol, is home to state government and

has a more historical vibe. Minneapolis is

the larger and more commercial of the

two cities. Outside of the central

downtowns, however, both cities have

many distinct neighborhoods, and

residents identify more with their

individual communities than with the

larger city as a whole. No matter where

you settle, you’ll find our neighborhoods

are friendly and welcoming.

The Twin Cities lives up to its Bold North

very distinct seasons, none of which will

let you down.

According to the website WalletHub,

Minneapolis ranks 12th in America for

cities with the most green space. Both

cities share a common root of being river

towns, and the great outdoors is a major

attraction for residents and visitors alike.

In addition to the mighty Mississippi River,

there are more than 900 lakes in the

metro area and surrounding suburbs,

upwards of 300 parks, and miles of biking

and walking trails.

Nearly every weekend in the summer

there are several outdoor events for

participants and spectators—triathlons,

biking races, running races, boat races,

water skiing competitions, golf

tournaments, and more.

The summer highlight for many

Minnesotans is the Minnesota State Fair.

One of the largest of its kind in the

country, ours is a world-class showcase of

Minnesota’s best in agriculture, industry,

arts and entertainment.

tagline in every way. Residents enjoy four

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Held on a 320-acre parcel located between

St. Paul and Minneapolis, it is a self-

supported organization and has been held

on the Minnesota State Fairgrounds every

year since 1885.

As summer turns to fall, the region puts

on a breathtaking autumn show that

draws visitors from miles around. While

fall is a fleeting spectacle, the active

lifestyle of Minnesotans doesn't go

dormant during the winter either.

Being hardy in every way, we take

advantage of the miles of cross-country

skiing trails, downhill ski areas, ice skating,

snowmobiling, sledding, and ice fishing.

In recent years Minneapolis and St. Paul

have become two of the most diverse

cities in America, with Minnesota's Somali

community being one of the largest in the

United States. St. Paul is the heart of

Minnesota’s Hmong community as well,

and is home to the largest urban

concentration of Hmong residents in the

country. It is by design that we’ve

embraced such ethnic uniqueness. Our

multi-cultural communities present us

with diversity in the workplace, a strong

workforce and an added bonus of getting

to know the world, and coming to

understand different cultures on a more

intimate scale right here at home.

One of the best places to get a taste of

our many blended cultures is Midtown

Global Market on Lake Street in

Minneapolis. Midtown Global Market is a

welcoming indoor market and meeting

place featuring an abundance of ethnic

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dishes, gifts and groceries, from Mexican

and Middle Eastern to Vietnamese, Indian,

Swedish and Italian.

Many Hmong and Vietnamese restaurants

and shops are located in the Frogtown

neighborhood as well, on and around

University and Lexington avenues.

Hmongtown Marketplace on Como

Avenue and Hmong Village on Johnson

Parkway on St. Paul’s East Side feature a

wide variety of traditional foods, clothing,

fabrics and crafts, as well as farmers

markets.

There are countless arts and culture

offerings in the Twin Cities. The Grammy

Award-winning Minnesota Orchestra has a

reputation as one of the top orchestras in

the world. The Saint Paul Chamber

Orchestra is also regarded as one of the

finest chamber orchestras in the world.

Since the early 1960s, the Guthrie Theater

has staged outstanding shows from the

classical to the modern. Popular national

shows and performers also tour through

the Twin Cities year-round at stages in

both Minneapolis and Saint Paul, and at

the University of Minnesota.

If you are a theatre-goer in the Twin Cities

you’ll never have a dull moment.

According to the Western States Arts

Federation, Minneapolis ranks as the fifth-

most “creatively vital” city in the country,

right after D.C., LA, NYC and Boston.

We boast more than 40 venues with a

variety that even the most seasoned

thespian would notice.

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There are the magnificent musicals that

play on the State, Orpheum, and Pantages

stages and lots of local talent making a

statement on stages such as the Southern

Theater, New Century, and Illusion.

Beautiful, The Lion King, and Hamilton are

a few examples of productions that have

played here. Theater is also a large

component of life in Saint Paul. The

gorgeous 1000-seat Fitzgerald Theatre

acts as MPR’s largest broadcast studio.

Staged productions commission authors,

artists and radio hosts to create

programming for the public radio

community. The Fitzgerald Theater is St.

Paul’s oldest theater and celebrated its

100th anniversary in 2010.

The Ordway Center for the Performing

Arts has been recognized as one of

America’s leading not-for-profit

performing arts centers, and is home to a

wide variety of performances throughout

the year providing the finest in musical

theater, music, dance, and vocal artists in

its Music Theater and Concert Hall. In

addition, each year the Ordway presents

its Flint Hills Family Festival, serving more

than 50,000 children and adults through

its Ordway Education programs.

And while we’re on the subject of

philanthropy, the Twin Cities is proud to

call itself home to hundreds of nonprofits

doing good work for the residents of our

community, giving us an even richer

connection to each other.

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For the museum-goer, there are more

than 60 museums in the metro area. The

Science Museum of Minnesota and the

Minnesota Children's Museum (both in

Saint Paul) are highly interactive learning

facilities and fun experiences for the

entire family. The Minnesota History

Center is an interactive museum for all

ages with permanent and changing

exhibits, lectures and events.

The Minneapolis Institute of Arts has a

collection of more than 100,000 pieces.

The Walker Art Center has been called

“possibly the best contemporary art

museum in the U. S.” by Newsweek, and

has over 11,000 pieces. The University of

Minnesota's Weisman Art Museum is also

a contemporary art destination.

The Somali Museum of Minnesota on East

Lake Street features hundreds of

traditional Somali artworks and artifacts

as well as educational programs.

For those who prefer activity of the

spectator variety, the Twin Cities is home

to the Minnesota Twins, Minnesota

Vikings, Minnesota Wild and the

Minnesota Timberwolves. We are also the

home city to the four-time WNBA

Champion Minnesota Lynx and the

Minnesota United soccer team. Our

sporting events are hosted in some of the

best sporting facilities in the county,

including the Twins Stadium and USBank

Stadium, a brand new, enclosed stadium

where the Minnesota Vikings host their

NFL games. Additionally, the stadium also

hosts early season college baseball games

of the University of Minnesota Golden

Gophers.

A $250 million, 19,400-seat soccer stadium

is also in the works for the St. Paul Midway

area.

Beyond sports, the great outdoors,

entertainment, and culture, perhaps the

biggest attraction for the Twin Cities is the

lifestyle. Forbes hailed Saint Paul and

Minneapolis as one of the nation's

healthiest metros and USA Today named

Saint Paul as North America's “Most

Romantic City.”

The Twin Cities offer award-winning restaurants (several chefs have been regional James Beard Award winners). In addition to the popular Mall of America, there are plenty of unique shopping districts in both cities and in the suburbs.

Minneapolis/St. Paul is also proud to have a world-class international airport. In fact, the Airports Council International named MSP the 2017 Best Airport in North America in its size category, 25 million to 40 million passengers per year.

The Twin Cities is a vibrant Midwestern community where Minnesota Nice is alive and well. We are the perfect blend of small town/big city and our residents pride themselves on their warm and welcoming ways. There's a reason Business Insider ranked Minneapolis/St. Paul number nine on its Top 50 Places to Live in America.

We really are all that. And more!

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Marcia Ballinger, PhD Lars Leafblad, MBA

Co-Founder/Principal Co-Founder/Principal

651-341-4840 612-598-7547

marcia@ballingerleafblad.com lars@ballingerleafblad.com

BALLINGER|LEAFBLAD WELCOMES YOU TO CONTACT US

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