CROWD MANAGEMEN

T

S–E–S PRINCIPLES

Specific

Efficient

SustainedTargeted to your goal

and customised for the current scenario

Spontaneous, effective and straight to the

point

Attention cannot be lost after initial

crowd management action

THE GOLDEN RULE

STAND

STOP

STARTStand at the

same spot to get everyone’s

attention

Ask them to stop everything they are

doing and look at you

When you have everyone’s attention and there is complete

silence, you start talking.

AUTHORITY & APPEAL

1. What do you observe about his body language?

a. Posture & Stanceb. Movementc. Actions

2. What do you observe about his speech?

a. Volumeb. Tone & Emotion

Click on this link to watch the video!

VISUAL

VOCAL

VERBAL7

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VISUAL

VOCAL

SPACE & MOVEMENT

TECHNIQUESPSLs OI!1, 2, 7, 11 Claps1 Silent ClapA Hush Fell Over The CrowdHand SignalsStand Up

ACTIVITYForm groups of 20Head down to the Canteen

• Sit in your groups• Move in an orderly fashion

SHARING5 most useful crowd management techniques you have learnt from today

IN SUMMARY Find tools to help you! Different situations,

different techniques Use your space well

VISUAL

VOCAL

VERBAL7

%38%55%

S–E–S PRINCIPLES

Specific

Efficient

SustainedTargeted to your goal

and customised for the current scenario

Spontaneous, effective and straight to the

point

Attention cannot be lost after initial

crowd management action

THE GOLDEN RULE

STAND

STOP

STARTStand at the

same spot to get everyone’s

attention

Ask them to stop everything they are

doing and look at you

When you have everyone’s attention and there is complete

silence, you start talking.

What kind of image do you want to

portray as a PSL?