priority assist phone user manual
TRANSCRIPT
Priority Assist Phone User Manual
Getting to know your phone
Phone Display
Several status icons are presented on the home screen when active:
1. PSTN line status 2. Wireless 3G or 4G network signal 3. The mode of the network 4. Ringer Status 5. Alarm Status 6. 7.
Battery LevelA PSTN call is active
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4 5 6
7 8 9
M* 0 #
2 3
Mute
PQRS
GHI JKL
ABC
RBack Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
O1-O1Menu
12:O1Display Screen
Scroll down
Back Scroll up
Select
Calls List
Handsfree (Speaker)
Alphanumeric buttons
Handset
Recall last missed call
Select
Mute
Contacts
Volume +/-
RBack Calls
List
O1-O1Menu
03:16
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Display Icons
Icon Name
PSTN line status
PSTN line status
Speaker
Ringer off
Battery
Battery (charging)
Alarm (in idle screenonly)
Mode of wireless network
Antenna ofwireless module
Icon Name
Volume 2
Volume 1
Volume 3
Volume 4
Volume 5
Icon Name
PSTN in call or incomingPSTN call or dial outfrom PSTN
Clock/Alarm
Up
Down
Settings
Call features
Speed dial list
Wireless in call orincoming wireless call ordial out from wireless
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Contents Cover - Getting to know your TPA Desktop phone ..................................................................
Getting to know your phone ......................................................................................................
Phone Display .............................................................................................................................
Display Icons ...............................................................................................................................
What’s Inside ...............................................................................................................................
Safety precautions .....................................................................................................................
Caution: Warning/danger statement, follow safety precautions! .........................................
Small Metal Objects ...................................................................................................................
Environmental impact ...............................................................................................................
Getting Started ...........................................................................................................................
IMPORTANT .................................................................................................................................
Location .......................................................................................................................................
Contents of the package ............................................................................................................
Setting Up ...................................................................................................................................
IMPORTANT .................................................................................................................................
Connecting the Phone ................................................................................................................
Back-Up Battery .........................................................................................................................
Wall Mounting .............................................................................................................................
Power Up the Phone ...................................................................................................................
Date and Time .............................................................................................................................
Navigating the MENU’s ..............................................................................................................
MENU Map ..................................................................................................................................
Making and receiving calls.........................................................................................................
Switch the Phone on / off ..........................................................................................................
Calls .............................................................................................................................................
Pre-dialling .................................................................................................................................
Make a call using SPEED DIAL keys .........................................................................................
Receive a call ..............................................................................................................................
End a Call.....................................................................................................................................
Missed Calls ................................................................................................................................
Adjust the earpiece or hands-free volume ..............................................................................
Adjust the ringer volume ...........................................................................................................
Mute..............................................................................................................................................
Phonebook / Contacts ................................................................................................................
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View/dial a contact .....................................................................................................................
CALLS LIST ...................................................................................................................................
View and dial from the CALLS LIST ...........................................................................................
SAVE a CALLS LIST entry to your contacts ...............................................................................
Date and Time .............................................................................................................................
Choose a time format .................................................................................................................
Set the Alarm ...............................................................................................................................
Call Features ...............................................................................................................................
Add a SPEED DIAL number ........................................................................................................
Edit a SPEED DIAL number ........................................................................................................
Delete a SPEED DIAL number ....................................................................................................
Handset SETTINGS .....................................................................................................................
Sound............................................................................................................................................
Ringer Tone...................................................................................................................................
Ringer Volume .............................................................................................................................
Keypad Tone ................................................................................................................................
Con�rmation Tone ......................................................................................................................
Battery Tone ................................................................................................................................
Display Contrast..........................................................................................................................
Software Version .........................................................................................................................
4G Module SETTINGS .................................................................................................................
IMEI ..............................................................................................................................................
APN ...............................................................................................................................................
FW VERSION ................................................................................................................................
Firmware Upgrade ......................................................................................................................
Reset ............................................................................................................................................
CALLING FEATURES ...................................................................................................................
Voice Assistant............................................................................................................................
CALL FORWARD ...........................................................................................................................
CALL FORWARD Immediately.....................................................................................................
CALL FORWARD Busy .................................................................................................................
CALL FORWARD No Answer .......................................................................................................
Cancel Call Back .........................................................................................................................
Call Waiting .................................................................................................................................
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Safety precautions Your new phone is intended for use within Australia for connection to a Fixed and Mobile network. Please read the safety precautions and user guide carefully before installing the Phone.
Caution: Never operate the phone without the protective sleevethe antenna.
installed on
• Installation of external antennas should only be performed by professional installers.
• The ambient temperature must be between 0 °C and 40 °C. • Please note that the ringer for incoming calls as well as signal tones are emitted on the
Phone loudspeaker. Do not therefore hold the Phone close to your ear while one of these functions is on, otherwise your hearing may be affected.
• This product requires an electrical supply of 100 - 240 volts AC. • The mains power plug must always be easily accessible. • To disconnect the device from mains, unplug the power adaptor from the wall socket �rst. • Do not allow anything to rest on the power cord. Place the power cord so that it will not be walked on. • Never insert objects of any kind into the product vents as that may result in �re or electric shock. • Unplug this product from the wall outlet before cleaning. • Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. • Do not disassemble this product. If service or repair work is required, contact the customer service helpline found in this user guide. • Do not overload wall outlets and extension cords. • Avoid using during an electrical storm. Use a surge protector to protect the equipment.
Please Note:
Important:Only use the mains power adaptor, cables and rechargeable battery supplied in this box, or this product may not work. Telstra accepts no responsibility for damage caused to your phone by using any other type of batteries.
Small Metal Objects Small metal objects may stick to the Phone due to the presence of magnetic �elds on the Phone. Exercise caution when used where metal objects can be picked up.
Voicemail ..................................................................................................................................
Call Return ...............................................................................................................................
Help ...........................................................................................................................................
Phone doesn’t work .................................................................................................................
No dial tone or line cord error message displayed on screen ............................................
Can’t make or receive calls .....................................................................................................
You have a dial tone, but the phone won’t dial out ...............................................................
Appendix....................................................................................................................................
Care............................................................................................................................................
Warranty conditions ................................................................................................................
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Environmental impact At the end of the product’s life cycle, the telephone and/or battery must not be disposed of in normal domestic waste. Please take it to a collection point for processing electrical and electronic equipment. Some materials used in this product can be recycled if you take it to a recycling depot. By recycling parts or raw materials from used products you will be making an important contribution to environmental protection. Please contact your local authority if you require information about collection points in your neighbourhood.
Getting Started IMPORTANT Do not place your phone in the bathroom or other humid areas.
Location You need to place your
Phone OperationThe phone will normally operate in PSTN mode. The phone will automatically switch over to the mobile network in the event of a faulty PSTN line. The fault will also be displayed on the LCD display.
Additional Useful information:In normal PSTN operating mode, calls cannot be made or received using the Mobile number.
Phone close to a conveniently located wall power outlet and the telephone socket. Make sure that it is at least 1 metre away from other electrical appliances to avoid interference. Placing your Phone close to a window in poor mobile coverage areas will improve performance when connected to the mobile network. The signal strength indicator on the LCD display can be used to ensure there is suf�cient mobile coverage.
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Contents of the package • •
Power Adaptor
FRONT BACK
• • •
Wall-mount & Desk bracket
•
Batteries (pre-inserted) Set-up Guide Phone LineEmergency Card with magnets for fridge mounting
Cord
Setting Up
IMPORTANT Use only the AC power adaptor supplied with the product.
Connecting the Phone Plug the power adaptor into the socket marked on the rear of the phone and plug the other end into the mains power wall socket. Switch on the mains power.
Telstra Priority Assist Phone
Set-upGuide
Emergency Contacts Card
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An easy guide for setting up your Phone.
Priority Assist Phone
PriorityAssistPhone QSG_V3.indd 1 2/9/19 9:07 am
EmergencyContactsKeep track of your important contacts in case of emergencies.
Speed DialNumber Name Phone Number
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2
3
4
5
6
7
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9
1
4 5 6
7 8 9
M* 0 #
2 3
Mute
PQRS
GHI JKL
ABC
RBack Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
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•
•
Back-Up Battery Your battery will come pre-connected with the phone and gives you up to 8 hours of back-up in the event of a power outage. In the event a battery needs to be installed or removed:
1. Open the battery compartment and connect the supplied battery pack 2. Once connected, close the battery compartment 3. The LCD screen on the phone will then light up
A 3.6 v / 800 mAh NIperformance the phone should be replaced every 2 years.
-MH battery pack has been pre-connected. For optimum back-up
If an invalid battery has been inserted into the phone, a Check Battery warning will appear on the home screen (until the battery has been disconnected).
Wall mounting
Note:
Your phone will come ready to be placed on a table, but converts easily for wall mounting as follows:
1. Turn the phone so that base faces up (notches point downward).
2. Remove the detachable base bracket.
3. Rotate base bracket 180 degrees, so that wedge is now at the base of phone. Place it back onto the phone unit and click in place (notches point upward).
4. Change hook switch position for hanging
it into reverse position (with hollows facing up).
5. Hang handset onto phone unit so that it clicks into the hook switch hollow to
6. Keep the phone and power cables tidy by running them through the provided space.
Desk mount position Wall mount position
Hook switch for wall mount
Hook switch for desk mount
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4 5 6
7 8 9
M* 0 #
2 3
Mute
PQRS
GHI JKL
ABC
RBack Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
1
4 5 6
7 8 9
M* 0 #
2 3
Mute
PQRS
GHI JKL
ABC
RBack Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
1
4 5 6
7 8 9
M* 0 #
2 3
Mute
PQRS
GHI JKL
ABC
RBack Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
Notch Down Notch
Up
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Power Up the Phone Date and Time After powering on the handset, there will be an alert to set the date and time. Press OK
1. Set date using the keypad, following prompts on screen. Press SAVE when �nished. 2. Set time using the keypad, following prompts on screen. Press 3. You will be asked to 'add some contacts?'
SAVE when �nished.
Navigating the MENUs
1. From the standby screen, press MENU. The main MENU is opened. 2. Use the up/down keys to scroll through the MENU. 3. Left softkey - press to action the corresponding word prompt shown
in the lower left corner of the dis play. 4. Right softkey - press button to action the corresponding word prompt in the
lower right corner of the display.
MENU
Map
Clock/Alarm Alarm
Enter Date
OK OK
OK
OK
Time & Date Enter time
Off
On Once
On daily
Monday to Friday
Saturday & Sunday
Enter Time
Enter Time
Enter Time
Enter Time
OK
OK
OK
OK
OK
Time format 12 hour
24 hour
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Making and receiving calls
• Your phone will automatically time the duration of all external calls, the call timer will display on the screen. When the call ends, the total duration of your talk time is shown for 1 second.
Switch the Phone on / off 1. To power the phone off, switch the power point off then remove the power cord from the phone and unplug the battery.
Note:
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2. To power the phone on, plug the power cord into the handset, then plug the opposite end into the power point, and reconnect the battery.
Calls To make a call on your phone:
1. Press HANDSFREE or pick up the handset 2. Dial the number 3. If in
the handset
Note: If connected to a switchboard or PABX, use the R (Recall) key to transfer a call or pick up a call waiting.
HANDSFREE mode, lift the handset to switch the call from the speaker to
Pre-dialling You can dial a number on the phone before connecting the call.
1. Dial the number �rst. If you make a mistake, press CLEAR to delete the last digit. 2. Press HANDSFREE or pick up the handset 3. The number will now be dialled
Make a call using SPEED DIAL keys
• Press and hold the relevant keypad number (1 to 9), to dial a saved number automatically. Pick up the handset to switch the call from speaker to the handset
• To assign a SPEED DIAL number, refer to the SPEED DIAL section of this user manual.
Receive a call When you receive an external call, the phone rings, the line information and the phone number (or name if stored in the phonebook) is displayed.
1. Pick up the handset or press HANDSFREE to answer the call.
End a Call To End a call, replace the handset onto its base.
Missed Calls If you have missed a call on your phone, “1 new call" message is displayed on your home screen.
• To view the last missed call, press the CALLS LIST key. • The last missed call is displayed on the screen. •
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To return the call, simply press the HANDSFREE key on the phone or lift the handset from its base.
Pressing the CALLS LIST Key will clear the Missed Call alert from your home screen display. A Missed Call will only be displayed on your phone if it is connected to the Fixednetwork.
Note:
Note:
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Adjust the earpiece or hands-free volume Pick up the handset (or during a call) press <+ or -> on the volume key to increase and to decrease the volume level. There are 5 levels to choose from, volumes 1-5.
Adjust the ringer volume You can adjust the ringer volume on the phone to the desired level.
• In standby, press VOL.+ or VOL.- to select the desired volume level. • While the phone is ringing, press VOL.+ or VOL.- to select the desired volume level. • To switch off the ring tone, press and hold * for 2 seconds until the con�rmation tone
or ringer off icon is displayed on screen. • To switch on the ring tone, press and hold * for 2 seconds again until the
con�rmation tone or ringer on icon is displayed on screen.
Mute 1. During a call, press the mute key to mute. 2. To turn mute off, press mute key again to unmute.
Phonebook / Contacts Store a contact (up to 200)
1. Press the phonebook key on your phone keypad. 2. Press Options. Add new contact is displayed, press OK. 3. Enter the new contact name using the keypad then press Next. 4. Enter the phone number and press SAVE when you’ve �nished. The display will show
Contact saved.
Press and Hold the '0' key to insert a dialling pause during entry of the phone Number (the letter P is shown). Press '#' during entry of the Name to change alpha/numeric or upper/lower case.
View/dial a contact 1. From the idle screen, with the handset down, press phonebook key to open your
contact list. 2. Press (up or down arrow) and to scroll through and view the entries. 3. When you have found the contact you wish to call, lift the handset to connect the call.
CALLS LIST To get the most out of the features on your new phone, you should subscribe to a Caller Display service. Your network provider may charge you for this service.
View and dial from the CALLS LIST 1. With the handset down, press CALLS LIST. The most recent entry is at the top of the
list. (If there are no entries CALLS LIST empty will be displayed) 2. Press up or down arrow to scroll through and view the list. 3. To dial, press HANDSFREE or lift the handset when the entry you want is displayed on
the screen. SAVE a CALLS LIST entry to your contacts
1. Press CALLS LIST, then press up or down arrow keys to highlight the entry you want to SAVE and select Options.
2. SAVE number is displayed, press OK. 3. Enter the name of the new contact and press Next.
Note:
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4. The number you wish to SAVE is displayed. Press SAVE to add as a contact.
Date and Time Date and Time
1. Press the MENU softkey 2. ‘clock’ is selected, press ok 3. Scroll to set time & date, press ok 4. Set time using the keypad, and press next. (Set time in 24H00 format)5. Set date using the keypad. Press SAVE when �nished.
Choose a time format You can use 24 hour or 12 hour format to display the time on your phone. To set your preference: 1. Press the MENU softkey 2. ‘clock’ is selected, press ok 3. scroll through to Time Format and press OK. 4. Use the up or down arrow keys to choose 12 hour or 24 hour time format. Press Ok.
Set the Alarm You can set an alarm on your phone.
1. Press the MENU softkey 2. ‘clock’ is selected, press ok. 3. Alarm is highlighted, select OK. 4. Using the up and down arrow keys, select the desired alarm status ( Off / On Once /
On Daily / Monday to Friday / Saturday and Sunday) and select OK. 5. Enter the time in 24H format and select SAVE, now select a melody using the up/down
arrows and press OK.
• If the alarm is set to Once, the alarm icon will disappear from the screen after the alarm has sounded once.
• If the alarm is set to Daily, the alarm icon will remain on the screen after the alarm has sounded.
• When the alarm rings, press snooze or stop or replace the handset to stop the ring.
Call Features Add a SPEED DIAL number
1. Press the MENU softkey 2. Scroll to SPEED DIAL List and press OK. 3. Empty will be displayed if there is no number stored, press Add. 4. Enter the number and press SAVE.
Note: Press and hold [0] to insert a Pause into a number, the letter P will be displayed. The Pause function allows the phone to pause after the initial number dialed and then deliver the rest of the telephone number (eg pressing '9" to get access to dial out)
Edit a SPEED DIAL number 1. Press the MENU softkey 2. Scroll to SPEED DIAL List and press OK. 3. Scroll to select the key (SPEED DIAL 1,2,3 etc) where you want to edit or delete a number,
press Options. 4. Edit SPEED DIAL is displayed. Press OK.
Note:
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5. Clear the number, then Enter the number and press SAVE. 6. Press YES to con�rm.
Delete a SPEED DIAL number 1. Press the MENU softkey 2. Scroll to SPEED DIAL List and press OK. 3. Scroll to select the key (SPEED DIAL 1,2,3 etc) where you want to edit the number,
press Options. 4. Scroll to Delete SPEED DIAL and Press OK 5. Press YES to con�rm.
Handset SETTINGS Sound Ringer Tone Different ringer melodies on the phone can be set. Choose from 15 different ringer melodies. While scrolling a sample ring will be heard for each melody.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Select RINGERTONE and press OK 4. Choose desired ringtone from Melody 1 to 15 and press OK.
Ringer Volume The ring volume can be set to different volume levels. Choose from 5 volume levels or Off.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to RINGER VOLUME and press OK 4. Choose desired Volume Level and press OK.
Keypad Tone When you press a key on the phone, you will hear a tone. You can switch this tone on or off.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to KEYPAD TONES and press OK 4. Choose TONES OFF or TONES ON and press OK.
Con�rmation Tone When you complete an action within the phone MENU, you will hear a tone con�rmation. You can switch this tone on or off.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to CONFIRMATION TONE and press OK 4. Choose TONES OFF or TONES ON and press OK.
Battery Tone When the battery is running low, you will hear a tone/alert on the phone. You can switch this tone on or off.
1. Press the MENU softkey
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2. Scroll to SETTINGS and press OK. 3. Scroll to BATTERY TONES and press OK 4. Choose TONES OFF or TONES ON and press OK.
Display Contrast You can set the display contrast on the Phone screen.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to DISPLAY CONTRAST and press OK 4. Choose desired Contrast Level (Level 1 to 5) and press OK.
Software Version To view the software version of your phone:
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to SOFTWARE VERSION to view Software details.
4G Module SETTINGS You can access your 4G Module SETTINGS on your phone. IMEI
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to 4G Module Setting and press OK 4. IMEI is displayed. Press OK to view IMEI details.
APN Caution should be exercised before changing your APN settings at this might prevent the phone from operating on the Telstra network. The option may not always be available.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to 4G MODULE SETTING and press OK 4. Scroll to APN and press OK 5. IMS is displayed. Press OPTIONS 6. Select desired option and follow the on-screen prompts.
FW VERSION 1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to 4G MODULE SETTING and press OK 4. Scroll to FW VERSION to view FW details.
Firmware Upgrade Before doing any �rmware upgrade, ensure the TPA is connected to an AC wall outlet. NOTE: No calls can be made during the �rmware update process.
1. Press the MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to FW UPGRADE and press OK
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4. INSERT DC power is Displayed. Ensure DC power is connected, then press YES. 5. UPGRADE FW is displayed, press YES and follow the on-screen prompts.
Reset
1. Press the
To clear all the data on your phone and return to its default settings, a reset can be performed.
MENU softkey 2. Scroll to SETTINGS and press OK. 3. Scroll to RESET and press OK 4. Select desired option (Reset SETTINGS or Delete User Data). 5. A warning is displayed on the screen. If you are OK to continue, press OK.
CALLING FEATURES Voice Assistant To access Voice assistant on your phone (in �xed mode only)
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Voice Assistant is displayed. Press OK to activate Voice Assistant.
CALL FORWARD You can setup CALL FORWARD on your phone on the PSTN line so it diverts to another number of your choice: CALL FORWARD Immediately Choose this if you want your phone to divert to a number without ringing.
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Scroll to CALL FORWARD and press OK 4. CALL FWD IMMED is displayed. Press OK. 5.
Press Options if you wish to divert the number from your contacts or CALLS LIST. You can check the CALL FORWARD status at any time by selecting Check Status from the same MENU. To cancel the CALL FORWARD, select Cancel from the same MENU
CALL FORWARD Busy Choose this if you want your phone to divert to a number when your phone is busy.
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Scroll to CALL FORWARD and press OK 4. Scroll to CALL FWD BUSY and press OK. 5. SETUP
The Call Forward icon will appear in the display. is displayed, enter the number you wish to forward to and press SETUP.
SETUPThe Call Forward icon will appear in the display.
is displayed, enter the number you wish to forward to and press SETUP.
Press Options if you wish to divert the number from your contacts or CALLS LIST. You can check the call forward status at any time by selecting Check Status from the same MENU. To cancel the CALL FORWARD, select Cancel from the same MENU
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Note:
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CALL FORWARD No Answer Choose this if you want your phone to divert to a number if your phone is not answered before timing out.
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Scroll to CALL FORWARD and press OK 4. Scroll to CALL FWD NO ANS and press OK. 5. SELECT SETUP is displayed, enter the number you wish to forward to and press
SETUP.
Press Options if you wish to divert the number from your contacts or CALLS LIST. You can check the CALL FORWARD status at any time by selecting Check Status from the same MENU. To cancel the CALL FORWARD, select Cancel from the same MENU
Cancel Call Back To Cancel Call Back on your phone:
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Select CANCEL CALL BACK to activate cancellation.
Call Waiting Choose this if you want your phone to alert you when someone is calling you whilst you on another call
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Scroll to CALL WAITING and press OK 4. Select the desired Call Waiting Option (Turn CW on or Turn CW off) and press OK.
You can check the Call Waiting status at any time by selecting CW status from the same MENU.
Voicemail If the caller has left a message on voicemail, you will see the voicemail icon. To access this from the MENU (in �xed mode only)
5. Press the MENU softkey 6. Scroll to CALLING FEATURES and press OK. 7. Scroll to Voicemail and press OK to dial Voicemail.
You can dial 101 from your phone to access your voicemail The Voicemail icon will be removed from the display screen once your voicemail messages have been heard.
Call Return Use call return to retrieve the number of an unanswered call.
1. Press the MENU softkey 2. Scroll to CALLING FEATURES and press OK. 3. Scroll to CALL RETURN. Press OK to retrieve the number of an unanswered call.
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Note:
•Note:
•Note:
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Help Emergency Mobile back-up
• The phone provides mobile back-up coverage in the event of the PSTN line not being available or a line fault. The phone will automatically detect problems with the PSTN line and switch over to mobile coverage. In the event of a PSTN line fault the LCD display will show “Line Fault Call 132200”. You should call Telstra to report the fault.
Battery back-up •
•
•••
••
•
•
•
The phone can provide up to 8 hours of standby time in case of a power outage.
Phone doesn’t work Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen Is the telephone cord plugged into the base and phone wall socket? Check that the mains power is correctly connected. Only use the telephone cord supplied with the phone.
Can’t make or receive calls Check that the mains power is correctly connected. Check that product call barring is not active.
You have a dial tone, but the phone won’t dial out If you’re connected to a switchboard, check whether you need to dial an access code, go to https://go.telstra.com.au/helpandsupport/homephone/.
Appendix Care
Your telephone is a sophisticated product in terms of design and construction, and should therefore be handled with care. To clean the telephone, wipe �rst with an anti-static cloth or a damp, soft leather cloth and then dry using a dry cloth.
Warranty conditions Your Telstra Priority Handset (TPA) phone comes with a manufacturer’s warranty of 24 months from the date of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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To �nd out more information about your consumer rights if your device is faulty, please call us on 13 22 00 or go to: https://go.telstra.com.au/helpandsupport/home-phone/ or https://www.telstra.com.au/support/category/home-phone
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