Private Cloud Service Delivery and Automation with Microsoft System Center 2012Toby Alcock / Chris ThurtellCorporate Network Integration

SIM332

Agenda

Introduction

Standardisation, Self Service & Automation

Solution Architecture & Drilldown

A simple example

Q&A

Self Service

Service Delivery

and Automatio

n

System Center Helps Deliver IT as a Service

DeployConfigure

Service Model

DCAdmin

Operate

Monitor

Virtual

Physical

Public Cloud

Private Cloud

Virtual Machine Manager

Operations Manager

App Controller

Service Manager Service Manager

Orchestrator

Configuration Manager

Application ManagementService Delivery and

AutomationInfrastructure Management

Data Protection Manager

AppOwner

Service Delivery and Automation Key Value Enablers

STANDARDIZATION SELF SERVICE AUTOMATION

Give Consumers of IT services the ability to identify, access

and request services as needed

Controlled empowerment

Request offerings displayed based on user role

Intuitive, easy to navigate portal

Self-service reporting

Automate the processes and systems necessary to fulfill

Consumer requests.

Automate routing of requests for approval and manual steps

Automate fulfillment of the service request

Automate notifications

Standardize the services provided by IT to Consumers

Define the services to be offered

Define the request offerings that will be part of a service offering

Identify who needs to be involved (approvals, notifications, fulfillment)

Create templates to capture process for request fulfillment

Compliance with RegulationIncreased ReliabilitySimplicity of Choice

Increased Customer Satisfaction

Reduced CostsNothing Lost in Translation

Faster Time to DeliveryReduced Costs

Minimize Human Error

Branch Office Solution

Private Cloud Automation

Physical

Virtual

New Approaches to Provisioning

Application

Application

Application

Compute Storage Network

Private Cloud

Operating System 1

Operating System 1

Operating System 1

Virtual Machine

Virtual Machine

Virtual Machine

ApplicationApplication Application

Operating System 1

Operating System 2

Operating System 3

Scale-out and health policy

Scale-out and health policy

Scale-out and health policy

Service template (Multi-tier .NET applications)

Internet Information Service (IIS)

Hardware profile

Operating system profile

Application profile

Application server

Hardware profile

Operating system profile

Application profile

SQL Server

Hardware profile

Operating system profile

Application profile

Web tier Application tier Data tier

Standardized Application Provisioning

Compute Storage Network

Web (IIS) Server App-V Data (SQL)

DCAdmin

AppOps

Server Application Virtualization

Operating

System

Simplify Application Servicing

Easily Upgrade Applications

.NET Framework

Java

AppOps

Approve request

Process automation

Self-service deployment

request

Access service catalog

Provision service

Access service catalogSelf-service deployment requestApprove requestProcess automationProvision service

Predictable Service Delivery

Branch Office Solution

Private Cloud Automation Drilldown VMM Service Template

Service Delivery and Automation Architecture

3rd Party Management

Tools

Service Catalog Templates

Workflows

CMDB

Work

Ite

ms

Config

ura

tion

Ite

ms

Know

led

ge

Reporting and data warehouse

Self Service

Standardization

Automation

EmailMobile Portal

Import

Service Manager

Orchestrator

Virtual Machine Manager

Operations Manager

Configuration Manager

Active Directory

LOB

3rd Party Management Tools

Service TemplatesVirtual Machine TemplatesStorage ClassificationsLogical NetworksLoad BalancersLoad Balancer VIP Templates

VIRTUAL MACHINE MANAGER

ServersClientsHardwareWeb SitesDatabasesWeb ServicesVirtual MachinesHostsExchange ServersDomainsSitesAnd much more…

OPERATIONS MANAGER

ComputersHardwareSoftwareComputer Primary UserDesired Configuration Management

CONFIGURATION MANAGER

UsersGroupsComputersPrintersUser Manages User

ACTIVE DIRECTORY

Runbooks

Author workflows to sync data from line of business applications (LOB) or other 3rd party management systems

ORCHESTRATOR

CSV Data ImportCustom Connector using SDKPowerShell

OTHER OPTIONS

Automation Concepts

ACTIVITIES

Units of execution that perform defined actions

RUNBOOKS

System level workflows that execute a series of linked activities

DATABUS

Publish and consume data between activities as a runbook runs

DESIGNER

Drag, drop, and configure Visio-like authoring

Invoke Web Services

Compare Values

Send e-mail

Query Database

Run .NetScript

Get Server ID from DPM

Get Data Sources

Create Recovery Point

Create Incident

Create Checkpoint

Start Maint Mode

Shut Down VM

E-mail on error

Update on success

Return Data Check Schedule

Integration Packs

Third Party Integration Packs

• VMWare vSphere• BMC BladeLogic• BMC Remedy• BMC Atrium• BMC Event Manager• HP Operations Manager• HP Service Manager• HP iLO & OA• IBM Netcool

Or build your own!

Microsoft Integration Packs

System Center 2007 Operations Manager System Center 2007 Configuration Manager System Center 2010 Service Manager System Center 2008 Virtual Machine Manager System Center 2010 Data Protection Manager System Center 2012 Operations ManagerSystem Center 2012 Configuration ManagerSystem Center 2012 Service ManagerSystem Center 2012 Virtual Machine ManagerSystem Center 2012 Data Protection ManagerActive Directory

Quotation

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency

Bill Gates.

Where to begin?

Visualise the process – whiteboardBuild Templates (use variables!)Build Activities (runbooks)Build Runbook Activities (links to Runbooks)Build Service Request TemplateBuild Request OfferingBuild and Publish Service Offering

IMPORT BUILD PUBLISH

Automated Request Fulfillment in 6 Steps

1 2 3

INVOKEMONITOR 5

6

CREATE

4

How to Decommission a Server

Simple Automation

IMPORT BUILD PUBLISH

Automated Request Fulfillment in 6 Steps

1 2 3

INVOKEMONITOR 5

6

CREATE

4

IMPORT BUILD PUBLISH

Automated Request Fulfillment in 6 Steps

1 2 3

INVOKEMONITOR 5

6

CREATE

4

IMPORT BUILD PUBLISH

Automated Request Fulfillment in 6 Steps

1 2 3

INVOKEMONITOR 5

6

CREATE

4

IMPORT BUILD PUBLISH

Automated Request Fulfillment in 6 Steps

1 2 3

INVOKEMONITOR 5

6

CREATE

4

IMPORT BUILD PUBLISH

Automated Request Fulfillment in 6 Steps

1 2 3

INVOKEMONITOR 5

6

CREATE

4

Monitoring Progress

View status in work item forms

Easily link over to Orchestrator console to view detailed status

Retry failed runbooks

ORCHESTRATOR

Detailed status down to activity level

Historical view of runbook execution

Input, output and runtime variable data

SELF-SERVICE PORTAL

Summarized view of status for consumer

EMAIL NOTIFICATIONS

Notify about progress, failure, or successful completion

Rich HTML formatted emails with context data inserted

SERVICE MANAGER

Cloud Services Process Management Pack

Model Extensions & Views

ProjectCapacity PoolCost CenterLogical NetworkPlacement TagVIP Template…

Service Request Templates

20+ service request templates

• Provision VMs• Project creation• Capacity

management

Automated work item activity templates

Service Catalog Content

20+ request offerings

Based on service request templates

Runbooks/Workflows

New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

Related Content

SIM313 - Best Practises for Orchestrator Runbook Authoring

SIM321 - Enabling Mature Self Service with System Center 2012

The Modern Datacentre – Microsoft Showcase

Exam 70-247-Configuring and Deploying a Private Cloud with Microsoft System Center 2012

Speaker Lounge – Friday 11am-11:30am

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the

part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.