Priyanka KumarEmail: avipriya.kumar2000@gmail.com

18 years of excellence & expertise in Project & Program Management in IT industry

AN OVERVIEW

Accomplished Project Manager, Scrum Master, with 13+ years of experience in Wipro working across different industry domains with the successful record of fulfilling organization’s mission and enthusiastic leader driven by “Customer Satisfaction” spirit. Agile Scrum Master with a leading Dutch Technology company and US based financial company

Currently working in JP Morgan Account as Project Manager responsible for Project planning, Project execution, delivery & process excellence and stakeholders’ management.

Worked in Philips Account as Scrum Master for a distributed agile team, responsible for facilitating sprint planning, Daily Scrums, Reviews and Retrospective meetings. Responsible for interacting with various stakeholders of the team like Product Owner, Feature Leads, and Philips Test Factory Teams.

Worked as Delivery/Project Manager in multiple projects in Wipro - Proficient in managing the complete software development process involving requirement analysis, specifications, design & development and testing. An effective leader with proven abilities in stakeholder’s management, customer relationship, leading & guiding the teams through project phases and ensuring quality deliverables.

Strengths in Project/Program Management, Delivery and Process Excellence by leveraging best practices, tools and processes (Agile, Lean, Six Sigma, ITIL V 3, CMMi Level 5, ISO 9001, ISO 20000, Auto SPICE)

Education and Certifications Certified Wipro Scrum Master Certified Project Management Professional (Wipro’s Project Management

Framework – PMElite) Certified ITIL Foundation Six Sigma Green Belt Certifications & process experience in Lean, ISO 9001, CMMI & ISO 20K Managed

services Programs Certified Code Quality Reviewer Certified TT (Train The Trainer) for Six Sigma and Managed Services

Education: Bachelor of Engineering (Computer Science) from NIT, Durgapur (West Bengal) with

TCPA 64.4 (First Class) in 1998.

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KEY EXPERIENCES

Agile Scrum Master: As a Scrum Master led the team to be motivated and self-driven. This helped to achieve the end objective and the release reliability for the program. This was a large agile program for development of a PLM platform with 66 FTEs across 10 scrum teams. Key responsibilities included,

o Facilitating the team in daily stand up calls, sprint backlog planning, retrospective meetings and removing the impediments for the sprint and ensuring a smooth release.

o Also, helped the teams on their roles and responsibilities and bring a discipline on the roles and responsibilities.

o Facilitated the Philips Test Factory team to ensure all the features planned are articulated properly and test cases are executed for sprint/release. Interacting with various stakeholders of the team like Product Owner, Feature Leads and Philips Test Factory Team.

o Tracking of the scrum ceremonies and Agile Metrics in Rally as a tool. o Supporting Team and help to impediments for effective operationso Provides encouragements and help to improve the performance of the team o Continuous Improvemento Responsible for people management of all the Scrum team memberso Observer in all the ceremonies so that he/she can provide appropriate

performance related inputso Responsible for program level competency upskilling and multiskilling across

Agile, Technical, Domain and Behavioral areas. Create Competency and skill tracker.

o Ensure 100% adherence to Agile processes as definedo Also, helped the teams on their roles and responsibilities and bring a discipline

on the roles and responsibilities. o Facilitated the Philips Test Factory team to ensure all the features planned are

articulated properly and test cases are executed for sprint/release. Interacting with various stakeholders of the team like Product Owner, Feature Leads and Philips Test Factory Team.

o Tracking of the scrum ceremonies and Agile Metrics in Rally as a tool. o Acts as a remover of impediments to the effective operation of the teams and

acts as a key support and escalation point for the Scrum Master

Project Management: Experienced in project management for diversified customers for product development, sustenance engineering & support. Strengths in in all phases of project life cycle starting from requirements analysis, system design & development, testing, system integration and implementation. Ensured high level of customer satisfaction, through quality deliveries and strict adherence to milestones and Gating/Milestone Reviews.

Strong customer management skills: Driving improvement in customer satisfaction scores through customer centricity and service excellence programs through ACSAT and PCSAT Analysis.

Strong process orientation with proven ability in setting up of quality management system, delivery excellence system, and global delivery models, managed services models, test processes, and quality control processes for large programs. Adept in gap & impact analysis, process capability & metrics analysis, risk management well versed in project management tools, software development life cycle models ISO 9001, ISO

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20000 and CMMi Level-5 quality frameworks, conducting internal audits for ensuring quality process compliance and effectiveness.

SNAPSHOT OF KEY PTROJECTSMarch 2016 – Till Date

Project Manager – BFSI vertical at Wipro Technologies

Currently working in JP Morgan account for eKYC Project. The project involves eKYC HOLMES application hosted on the cloud to provide functionality for JPMC’s Know Your Client operations for Corporate Investment Bank clients. This is a specialized offering from Wipro that uses the artificial intelligence functionality of Wipro’s HOLMES platform.

As a Project Manager involved in preparing resource estimation, defining scope, scheduling, cost estimation, resource planning, requirement Analysis, change management and meeting project expectation and deliveries.

Responsible for monitoring, tracking the project activities, and ensuring the resource completing the assigned task and meeting project deliveries on time.

Capturing Project Metrics, Preparing weekly status. Metrics Analysis & Defect Prevention Leveraged DevOps Model with Collaborative Lifecycle Management (CLM) for Continuous

Delivery and Deployment. One of the key responsibilities was migrating to DevOps Model and ensuring process

compliance and delivery excellence through adoption of best practices.

April 2015 – March 2016 Agile Scrum Master –

Securities vertical at Wipro Technologies

The project involved joint IP based product development with Putnam for development of investment compliance system with features to define and impose restrictions on real time financial transactions and investment.

As Project Manager responsible for the program level competency upskilling and multiskilling across Agile, facilitate coaching, program Management, indenting, removing all operational impediments.

Responsible for program level competency upskilling and multiskilling across Agile, Technical, Domain and Behavioural areas. Create Competency and skill tracker.

Jan 2014 – April 2015 Agile Scrum Master - for a PLM Platform Program

Philips Account at Wipro Technologies

The project involved the use of a single PLM platform from 3 rd Party (PTC) in order to put the right product information for their users, whether Engineering, Sales, Service, or Marketing.

The project intended to enable true collaboration across teams, processes, and technology. Through the common PLM program, customer targeted to enable collaboration across their business units – Healthcare, Lighting, and Consumer Lifestyle to actively share product ideas, designs, and product development processes, thereby reducing the time it takes to get new products to market.

The project involved multi-party development model in an agile process with fortnightly releases. The project involved distributed teams across India (2 locations) and USA. The project followed Scrum of scrum model.

My role involved Scrum Master for one of the tracks – Change & Configuration Mgt (C&C) as a Process Coach and Facilitator.

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Involvement in end to end product life cycle as a Facilitator – Review of SOW, Sprint Backlog Planning, Release Planning, Sprint Execution, Impediments Tracking, Scope/Change Management, Facilitating the team in daily stand up calls, retrospective meetings and ensuring a smooth release.

Planning and Monitoring of relevant metrics for complete life cycle of Agile Project. Analysis of in-process metrics performance for each Sprint/ Release and identify / recommend actions.

Instrumental in establishing an Agile Checklist and Scrum Team Review for all with focus on Risks/Issues and customer deliverables. Facilitate Regular weekly Sprint Ceremonies in Rally tool.

Facilitated Philips Test Factory team to ensure all the features planned are articulated properly and test cases are executed for sprint/release. Interacting with various stakeholders of the team like Product Owner, Feature Leads and Philips Test Factory Team.

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June 2005 – December 2013Project Manager –Manufacturing and Hi-Tech Group at Wipro Technologies

Worked as Project Manager for various accounts in Hitech and Automotive vertical (Harman, Pitney Bowes, Xerox, Sony, Process Manufacturing, Motorola)

Responsible for End-to-end project deliverables responsibility starting from requirements gathering, architecture definition, and design till implementation phase.

Involvement in end to end product life cycle – SOW preparation/reviews, Project Planning, Scope/Change Management, Project Execution, System Test & Release Management, Tracking project delivery & status through Gate Reviews.

Preparing project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews, and escalating issues appropriately for Agile development projects.

Adopted various best practices in driving the quantitative data analysis and reporting for in-depth project performance tracking.

Analysis of in-process metrics performance for each phase / milestone and identify / recommend improvement actions. Metrics data collection, providing early warnings to project teams and management on weekly / monthly basis Identification of Customers Cost of Quality

Instrumental in establishing a Program Dashboard and Weekly Review with all key stakeholders. Project Reviews (weekly, monthly and quarterly) with focus on Risks/Issues tracking and Key Performance Reviews Metrics. Brought the review rigour in the program through regular reporting of KPIs, SLAs and define measurable metrics.

Experience in handling P&L ownership of project / account, planning & controlling the margin. Facilitate Regular Process Audits like CMMI, Auto-SPICE, ISO 9000 and streamline all the

Program Management Aspects. Lead the team for driving process standardization & optimization initiative (as part of lean

program) to improve productivity. Facilitate customer satisfaction surveys for the Accounts and take preventive measures for

improvement. Identify process gaps and define processes to achieve customer delight.

PAST EXPERIENCE SUMMARY

Career Profile:

Project Manager at Wipro Technologies, Bangalore (May 2003 – Till Date)

Previous Employment Satyam Computer Services : Mar 2000 – May 2003 iGATE : Aug 1999 - Feb 2000 UBEST India Limited: June 1998 – July 1999

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