procedures powerpoint

7/28/2019 Procedures Powerpoint

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Developing and Implementing

Operating ProceduresBy Wendla Reed


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My Project

My internship was toreview how all the Bay

Area refineries determinewhen a job task needed anoperating procedure andhow they went about

developing andimplementing theseoperating procedures.


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During 2003-2008, there were 49 total

inspections that included violations specificallyregarding operating procedures that were givento refineries within California. These violationsagainst operating procedures amounted to177,700 dollars in fines (OSHA.gov).


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Best Practices

After reviewing how therefineries in the Bay Areadetermine when a job

task needed an operatingprocedure I pulled out

what I considered to be

the best practices fromeach refinery.


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Calculating Risk

Two refineries had simpleand user-friendly riskmatrixes that helpcalculate the risk involved

behind a particular worktask.


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Risk Matrix from Refinery A

Task complexity, Task frequency, and criticality.


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The more complicated the decision toolbecomes; the more likely a worker is tonot use it, or to use it incorrectly.


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Risk Matrix from Refinery D

1-J ob Aid/ Work Instruction-No written work instruction required. Task covered inbasic or initial training.

2-Reference: Written procedure required. Sign offs not required unless directed by

supervision.3-Critical-Written procedure required. In-hand use of procedure with step by stepsign off required.

4Written procedure required, in addition a PHA is required for procedure

development and modifications. In-hand use of procedure with step by step signoffs required.


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Incorporating additional Process

Hazard Analysis to a number 4square in a risk matrix.

This is a best practice because it shows that thisrefinery has been reviewing common use of

written operating procedures and found that

complacency is an issue with complicated andfrequently used procedures.


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What is Criticality?

Criticality should focus on the potential hazard.

If the procedure is done incorrectly then howadverse will the effect be?

How will the negative consequence affect theworker (or workers), the surrounding area, andthe company?


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What is Frequency?

performed frequently = daily or weekly

performed infrequently= once every 1 to 3

months performed rarely= once every 6 months to

a year


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What is Complexity?

Complexity should focus on how long the tasktakes to complete and the level of involvement ofthe task.

Does it cross over into more then one shift?

Does the job task involve two or more operators?

Is the number of steps above 15?


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These help to showthe user of theoperating procedurethe big picture

look at the task.This is a hanging header.

Hanging Headers


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Warnings = human hazard

WARNING: to describe a hazard that can causeinjury or death.

CAUTION: to describe a hazard that could resultin damage to equipment,product, or theenvironment.

NOTE: to providepertinent information towardsa step or toprepare the user for the unexpected.


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Proper use of warning,caution, and note boxes

They should say what not to do and briefly whynot.

Limit how many boxes go on a page.

Some companies started adding colored symbolsto the far left of the box. Yellow for caution, redfor warning, and blue for note.


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Attaching a Job Title to Each Step

Some job tasks require several workers tocollaborate together in order to complete a task.

When a procedure writer takes care to spell out

the job title of the person responsible for eachstep, then they take out the guess work andmake it easier to follow complicated operating

procedures.


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Using DuraPaper

Using a tear resistant, waterresistant paper that hasreinforced ring holes helps

ensure that written operatingprocedures stay complete.

DuraPaper is being taken off the

market - a good alternative wouldbe Xerox Ring Tuff Paper sold atofficedepot.com for $25 dollars a

ream.


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Procedure Tracking Tool


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This procedure tracking tool is agreat idea because it is quick andsimple to use and it helps ensure

correct use of operatingprocedures.

Once a month, an automatic e-

mail is sent out with the raw datacollected by the tracking tool.


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Guide books should cover: Procedure format- Standardization makes

following operating procedures easier. Numbering and titling of procedures should

follow a logical format.


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The guide book should also cover wordusage such as:

Writing steps in the command form Using an action verb whenever possible

Avoiding confusing or vague language


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Summary of Best Practices

User-friendly risk matrixes that help

calculate the risk involved Incorporating additional Process HazardAnalysis to a number 4 square in a riskmatrix.

Hanging Headers

Warnings = human hazard Proper use of warning, caution, and noteboxes


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Summary of Best Practices

Attaching a Job Title to Each Step Using a tear resistant, water resistantpaper that has reinforced ring holes helps

ensure that written operating proceduresstay complete.


Developing a guide book that coversprocedure format, commands and action

verbs.


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Thanks to those people who helped meget all the information I needed in orderto compare and analyze the different

refineries systems.


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Any questions?

Thank you for your time!

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