product brochure: north america online payment methods: full year 2016

NORTH AMERICA ONLINE PAYMENT METHODS: FULL YEAR 2016 PUBLICATION DATE: MARCH 2017

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-5 TABLE OF CONTENTS I PAGE 6 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 7 METHODOLOGY I PAGE 8 RELATED REPORTS I PAGE 9 CLIENTS I PAGE 10-11 FREQUENTLY ASKED QUESTIONS

PAGE 12 ORDER FORM I PAGE 13 TERMS AND CONDITIONS

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North America Online Payment Methods: Full Year 2016

Report

Online Payment

North America

Canada, USA

English

PDF & PowerPoint

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QUESTIONS

ANSWERED

IN THIS REPORT

What are the top payment methods used by online shoppers in Canada and the USA?

Which credit card brands are most preferred by digital buyers in North America?

How does North America rank among other regions in mobile wallet usage?

What are the main drivers of mobile payment adoption for consumers in Canada?

Who is winning the battle of the mobile “Pays” in the USA?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

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Guidance For Strategic Company Decisions

NORTH AMERICA ONLINE PAYMENT METHODS: FULL YEAR 2016

CARD NETWORKS ARE THE PREFERRED PROVIDERS

OF MOBILE PAYMENT SOLUTIONS IN THE USA AND CANADA

According to this report from yStats.com, credit card networks, such as Visa,

MasterCard and American Express dominate E-Commerce payments in the USA and

Canada. Surveys cited in the report reveal that credit card is not only the most used, but

also the most trusted method for making online payments. In Canada, credit cards

contribute a major double-digit share to E-Commerce transaction value, by far outpacing

online debits and E-Wallets. On the regional level, over two-thirds of online consumers

prefer credit cards to other payment methods when buying digitally.

Another major finding of yStats.com’s publication concerns the growth of mobile

payments across the North America region. Although only a small one-digit share of retail

payments in the USA and Canada is done via mobile devices, consumers have indicated that

they expect to pay for a larger portion of their purchases through mobile in the near future.

Mobile wallets by major card networks are projected to gain the most and nearly equal

PayPal in frequency of making mobile payments in 2020. Nevertheless, for mobile payment

to live up to its potential, retailers and payment providers need to convince consumers of

the safety of this payment method. yStats.com cites reports showing that around a quarter

of U.S. consumers are comfortable with paying via mobile in-store and more than 50% of

Internet users in Canada would be more likely to pay via mobile if they knew it was secure.

Payment security is a major consideration not only for mobile, but also for other

digital payment channels. According to a recent U.S. household survey cited by yStats.com,

nearly one-half of respondents were wary of credit card or banking fraud when transacting

online. With online payment fraud on the rise worldwide, merchants and payment

companies are creating innovative payer authentication solutions, of which fingerprint ID

has found the widest acceptance among U.S. online shoppers.


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MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Online and Mobile Payment Trends, H2 2016

Breakdown of E-Commerce Sales by Payment Methods, in %, 2015 & 2020f

Payment Methods Used in Online Shopping, in % of Online Shoppers, October 2015Payment Methods Used in

Online Shopping, by Regions, in % of Online Shoppers, October 2015

Top 3 Payment Methods Preferred in Cross-Border Online Shopping, in % of Cross-Border Online Shoppers, August

2016

Top 3 Considerations When Choosing a Payment Method in Cross-Border Online Shopping, in % of Cross-Border

Online Shoppers, August 2016

Reasons To Choose the Preferred Payment Method in Cross-Border Online Shopping, in % of Cross-Border Online

Shoppers, 2016

Value of Online Payment Fraud, in USD billion, 2015 & 2020f

Breakdown of Online Payment Fraud by Segments, in % and in USD billion, 2020f

Security Authentication Features That Online Shoppers in the USA and the UK Would Consider Setting Up for Online

Purchases in the Next 12 Months, in %, November 2016

Breakdown of the Number of Online Payment Options Offered, in % of Online Merchants, January 2016

Top 10 Merchant Acquirers, by Volume, in USD billion, 2015

Mobile Payments Share of Total Consumer Card Payments, in %, 2016e & 2021f

Breakdown of Mobile Payments by Usage Case, by Europe and North America, 2016e

Mobile Proximity Payment Transaction Value, in USD billion, 2014 & 2019f

Number of Proximity Mobile Payment Users, in millions, 2014 – 2019f

Mobile P2P Money Transfer Transaction Value, in USD billion, 2014 & 2019f

Number of Mobile P2P Money Transfer Users, in millions, 2014 – 2019f

Mobile and Wearable Contactless Payments, in USD billion, 2015 & 2018f

Mobile Payment Usage In-Store and Online, in % of Respondents, by Generation, 2015

Perception of Security of Mobile Payments, in % of Respondents, by Generations, 2015

Share of Internet Users Who Look Forward to Being Able to Pay for More Transactions from Mobile Device, in %, by

Asia-Pacific, Europe, Latin America, the USA, and Global Average, August 2016

Contactless Payment User Penetration, in % of Banked Population, July 2016

Payment Methods Used in Mobile Shopping, in % of Mobile Shoppers, by Selected Regions, August 2016

Products and Services Paid for via Mobile Wallet, in % of Mobile Shoppers Who Paid with Mobile Wallet, August 2016

Share of Mobile Shoppers Paying with Mobile Wallets, by Selected Countries, in %, August 2016

Probability of Using Mobile Wallets, in % of Smartphone Owners, by Selected Countries, July 2016

NORTH AMERICA

3.1. REGIONAL

Payment Methods Preferred in Online Shopping, in % of Online Shoppers, October 2015

Breakdown of All Payment Transactions by Payment Methods, incl. “Mobile Devices”, in %, by Country, 2015

Digital Payment Methods Used at Least Weekly, by Current Use and Future Use, in % of Consumers, July 2016

Mobile Payment Platforms Used, in % of Respondents, by Country, 2015

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NORTH AMERICA ONLINE PAYMENT METHODS: FULL YEAR 2016 TABLE OF CONTENTS (1 OF 2)

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NORTH AMERICA (CONT.)

3.2. USA

Online Payment Trends and News about Players, H1 2016

Online and Mobile Payment Trends and News about Players, H2 2016

General Payment Methods Used, incl. Online and Mobile Methods, in % of Internet Users, March 2016

Online Retail Payment Value, in USD billion, 2014 & 2015

Top 3 Payment Methods Preferred in Online Shopping, in % of Online Shoppers, 2015 & 2016

Payment Methods Perceived as Safest for In-Store and Online Purchases, in % of Consumers, 2016

Payment Methods Most Trusted in Online Shopping, in % of Online Shoppers, November 2016

Major Concerns Related to Online Privacy and Security Risks, incl. Payment-Related, in % of Households with Internet

Users, July 2015

Mobile Payments, by Mobile App/Browser and Mobile Proximity Payments, in USD billion, 2013 – 2020f

Proximity Mobile Payment Transaction Value, in USD billion, and Breakdown by Transaction Value, in %, 2015 – 2020f

Breakdown of Proximity Mobile Payment Users by Age Group, in %, 2016

Mobile Payment User Penetration, in % of Mobile Phone Users and Smartphone Users, 2011 - 2015

Mobile Payment User Penetration, in % of Mobile Phone Users, by Age Group, 2015

Mobile Payment Uses, in % of Mobile Payment Users, 2015

Reasons for Not Using Mobile Payments, in % of Mobile Phone Users Who Did Not Use Mobile Payments, 2015

Perception of Security of Mobile Payments, in % of Mobile Phone Users, 2013 - 2015

Attitudes Toward Mobile Payments, in % of Consumers, by Generation, 2015

Factors that Make Consumers Hesitant to Use Mobile Payment Services, in % of Internet Users, February 2016

Breakdown of Attitude to Using Mobile Device to Pay for Transactions at a Store Checkout Counter, in % of

Consumers, October 2016

Digital Wallets Used, in % of Internet Users, August 2016

Volume of In-Store Payments with Android Pay, Apple Pay and Samsung Pay in the USA, in USD billion, 2016e

Number of In-Store Monthly Users of Android Pay, Apple Pay and Samsung Pay in the USA, in millions, 2016e

Selected Data Related to Usage of Android Pay, Apple Pay and Samsung Pay in the USA, incl. Awareness, Usage for

Purchase, Frequency of Usage, Average Number of Cards Loaded, and Satisfaction Rating, June 2016

Purposes of Using Mobile Payments, in % of Mobile Payment Users, September 2015

Payment Methods Used in Mobile Shopping, in % of Mobile Shoppers, 2014 & 2015

Overview of Four Selected Mobile Payment Services, incl. Provider, Launch Date and Number of Users, June 2016

Daily Average Value of Mobile Card Payments, in KRW billion, 2014 & 2015

Breakdown of Payment Instruments Used, by Transactions Number and Value, in %, incl. “Mobile Cards”, 2015

Reasons for Not Using Mobile Financial Services, by Score, in %, 2015

3.3. CANADA

Breakdown of E-Commerce Transaction Value by Payment Method, in %, 2015

Breakdown of Frequency of Using Mobile Phone as a Payment Device, in % of Consumers, 2014 - 2016

Companies Most Trusted with Providing a Mobile Payment Service, in % of Consumers, July 2016

Circumstances That Would Make Internet Users in Canada More Likely to Use a Mobile Wallet, in % of Internet Users,

April 2016

Share of Smartphone Users Who Expect to Make More Mobile Payments in the Next Year, by Gender, Generation

and Total, in %, 2015 & 2016

Mobile Payment Apps Used, in % of Mobile Payments Users, by Gender, Generation and Total, April 2016


TABLE OF CONTENTS (2 OF 2)

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REPORT-SPECIFIC SAMPLE CHARTS

GENERAL METHODOLOGY OF OUR MARKET REPORTS Secondary Market Research

The reports are compiled based on secondary market research.

Secondary research is information gathered from previously published

sources. Our reports are solely based on information and data acquired

from national and international statistical offices, industry and trade

associations, business reports, business and company databases,

journals, company registries, news portals and many other reliable

sources. By using various sources we ensure maximum objectivity for all

obtained data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to ensure

validity and reliability.

The source of information and its release date are provided on

every chart. It is possible that the information contained in one chart is

derived from several sources. If this is the case, all sources are mentioned

on the chart.

The reports include mainly data from the last 12 months prior

to the date of report publication. Exact publication dates are mentioned in

every chart.

Definitions

The reports take into account a broad definition of B2C E-

Commerce, which might include mobile commerce. As definitions may

vary among sources, exact definition used by the source (if available) is

included at the bottom of the chart.

Chart Types

Our reports include text charts, pie charts, bar charts, rankings,

line graphs and tables. Every chart contains an Action Title, which

summarizes the main idea/finding of the chart and a Subtitle, which

provides necessary information about the country, the topic, units or

measures of currency, and the applicable time period(s) to which the data

refers. With respect to rankings, it is possible that the summation of all

categories amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Report Structure

Reports are comprised of the following elements, in the following

order: Cover page, preface, legal notice, methodology, definitions, table of

contents, management summary (summarizing main information

contained in each section of report) and report content (divided into

sections and chapters). When available, we also include forecasts in our

report content. These forecasts are not our own; they are published by

reliable sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance by using

evaluative criteria such as sales figures.

Notes and Currency Values

If available, additional information about the data collection, for

example the time of survey and number of people surveyed, is provided in

the form of a note. In some cases, the note (also) contains additional

information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local

currencies are most often used. When referencing currency values in the

Action Title, the EUR values are also provided in brackets. The conversions

are always made using the average currency exchange rate for the

respective time period. Should the currency figure be in the future, the

average exchange rate of the past 12 months is used.

METHODOLOGY OF OUR NORTH AMERICA ONLINE PAYMENT METHODS: FULL YEAR 2016

Report Coverage

This report covers the online payment market in North America.

It takes into account a wide definition of online payment, including

payment methods used in online shopping and mobile payment, such as

remote and proximity payments.

The report includes data mostly published in 2016. The exact

date of publication of the source is stated on each chart. The time period

which the data refers to differs by source.

Report Structure

The global chapter opens the report, featuring an overview of

global online and mobile payment developments.

Next, information about regional development and country

comparisons are included.

The rest of the report contains country-specific information. The

countries in the region are presented in the descending order of B2C E-

Commerce sales.

Depending on data availability, the following types of market

information are included: payment methods most used by online shoppers,

breakdown of E-Commerce sales by payment methods, number and value

of online/mobile payment transactions, mobile payment usage and

consumer awareness of mobile payment providers. Not all the mentioned

types of information are available for each of the covered countries.

For the leading country in the region, also online and mobile

payment trends and news about major players, such as payment providers,

banks and retailers are presented on text charts.


7

Global Online Payment Methods: Full Year 2016

Global Alternative Online Payment Methods: Full Year 2016

Europe Online Payment Methods: Full Year 2016

Asia-Pacific Online Payment Methods: Full Year 2016

Global Online Payment Methods: Second Half 2016

Global Alternative Online Payment Methods: Second Half 2016

Global Mobile Payment Methods: Second Half 2016

Global Mobile Wallets 2017: Competitors and Market Opportunities Methods

Apple Pay Profile 2017

Android Pay Profile 2017

Samsung Pay Profile 2017

March 2017

March 2017

March 2017

March 2017

January 2017

February 2017

February 2017

January 2017

January 2017

January 2017

January 2017

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€ 1,950

€ 1,950

€ 1,950

€ 1,950

€ 950

€ 950

€ 1,950

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€ 450

€ 450

Fraud and Security in Global Online Payment 2016

October 2016

€ 950

USA B2C E-Commerce Sales Forecasts: 2016 to 2020

Top 5 Country B2C E-Commerce Sales Forecasts: 2016 to 2020

Canada B2C E-Commerce Market 2015

North America B2C E-Commerce Market 2015

Global Cross-Border B2C E-Commerce 2017

Global E-Commerce Marketplaces 2016

Trends in Worldwide Internet Retail 2016

Global B2C E-Commerce Market 2016

Top Players in Global B2C E-Commerce Market 2016

November 2016

November 2016

November 2015

November 2015

February 2017

November 2016

July 2016

June 2016

July 2016

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