prof. dr. hans-jürgen scheruhn | online process management hochschule harz wernigerode university...

Prof. Dr. Hans-Jürgen Scheruhn | Online Process Management 1

Hochschule Harz Wernigerode University for Applied Sciences 04.12.2009

Prof. Dr. Hans-Jürgen Scheruhn

http://hscheruhn.hs-harz.de

Hochschule Harz Wernigerode University for Applied Sciences

Online Process Management

Elective at the Gisma Business School



This course covers ...

- management aspects

- a lot of hands-on experience with the world leading Business Process Modeling tool named ARIS

- some touches on using SAP ERP (R/3), the world leading Business Software



During this course ...

... we will run at least once through the process life cycle

- of a sales scenario (our business case)

- take several business roles like: Manager, Consultant, employee (Sales, Procurement,Finance), customer, process controller (Business Activity Monitoring)

- access corresponding ARIS and SAP ERP apps via role specific Internet Portals



Everything should be available online ...

- course information / materials

- (access to) all applications

- questions and answers

- demo assignments



The Campus of Harz University

• Hamburg

• Munich

• Berlin

• Wernigerode

Magdeburg .

• Walldorf



Miami Havanna

Wernigerode

Sydney

Hannover

Alicante

Auckland

Brisbane

MagdeburgChicago

Santa Clara

International E-Business Scenario

Lüneburg



Students presenting project results at the CeBIT Fair



Process Life-Cycle online

1.Strategic-planning

5. Process-controlling

2. Process- design

3.Implemen-tation

EnterpriseArchitect

Portal

Controller Portal

Balanced Scorecard

Company internal and external Process Integration

Modelling As-Isand To-Be Status

Integration Portal

4.Process-execution

Customer / Employee PortalCompany internal and

external Process Control

Management PortalCompany internal

Process Monitoring



Reference to OPM Script

2. Business Process Life Cycle 2.1 Strategic Planning / Management Portal

2.2. Business Process Design / Enterprise Architect Portal 2.2.1 Business Process Identification2.2.2 Documenting the As-Is Status2.2.3 Analysis of the As-Is Status2.2.4 Documenting the To-Be Status

2.3 Business Process Implementation / Integration Portal

2.4.Business Process Execution / Employee / Customer Portal

2.5 Monitoring / Business Process Controlling / Controller Portal



Our Business Case assumptions 1(3)

Actors :

- A company, that makes and distributes hard- and software, its managers, controllers and “employees” taking different operational business roles

- Customers of the company

- Consultants of the company



Company‘s Resource flows :- Goods / services, finance, information

Company’s “existing” business processes / rules :- “source / make / deliver” logistics

Company’s Vision :- We want to be No. 1 in software and hardware sales within 2 years !

Company`s Mission :-We want our customers to benefit from our products and to add value to their business




Company‘s Strategy :- Enterprise internal integration - Enterprise external integration (extended)

Company‘s Business Objectives / Benefits :- drive profitable growth, build strong customer relationship, ...

Company’s Business Objectives / Potential Perspective :- (Online Process Management) - integrate Internal B2B application (using SAP ERP) - integrate External B2B application (extended)




ARIS Platform – Market Leadership

Study ranks IDS Scheer in a global leading position in the field of Business Process Analysis. (BPA)

Magic Quadrant for BPA (Q3, 2008)

since 1997

Leading BPM software worldwide Industry standard for BPM Over 10 years of innovation Available in 25+ languages Winner of leading tool evaluations Patented technology Completely Web-based Supports numerous industry standards (BPEL, BPML, UML, etc.) Strategic partnerships with enterprise platform providers - SAP, Oracle and Microsoft

Forrester evaluated leading business process modeling tool products found that IDS Scheer clearly leads the market.

Business Process Modeling Tools Wave (Q1, 2009)

13

© IDS Scheer AG www.ids-scheer.com



Architecture of Integrated Information Systems (ARIS)

Organization View

Data View

Process View

© Prof. Dr. A.-W. Scheer

Function View



Value-Added Chain Diagram

Process View at Core Level / as-is-status

Purchas ing Production Sales



BSC Cause-and-effect-diagram

e-Business Scenario Diagram

eEPC

Value-added chain diagram

Process View



Function tree

Function View at Core Level

Sales

SalesQuotationProcessing

Billing

Check next step

OrderProcessing

Accept Requestand check

Customer type

CheckCustomer

data

Create Orderwith reference

Create Order

CheckOrder

Netvalue

CreateQuotation

CheckCredit limit

Edit termsof Credit

Checkavailability

es superior respecto del proceso

Shipping PreSales

CreateCreditlimit

Check Material

Create MaterialMaster data



Function tree

Objective diagram

Function View



Organizational chart

Organization View at Core Level

mySAP.org

ConsultantDepartment

Human RessourcenDpartment

ProcurementDepartment

Accounting Department

ControllingDepartment

Sales & Dis tr.Department

ProductionDepartment




Organization View at Overview Level

Sales & Distr.Department

Sales & Distr.DepartmentHardware


Software




Organization View at Detailed Level

Role of Sales Representative

Role ofProcess Owner

PositionDepartment

Manager

PositionSales

Representative

PersonSalesrep01

PersonSalesrep03

PersonSalesrep04

PersonSalesrep02




Organization View



Technical Terms Model

Data View at Detailed Level

Customer

Ordering Party

Payer

Prospective

New Customer

Existing Customer



Technical Terms Model

Data View



eEPC

Process View at Detailed Level / as-is-status

Check next s tep

Sales Quotation

Processing

Salesfollow-up occured

Order with Quotation ref. to be created

Order w/o Quotation ref.

received

Order w/oQuotation ref. to be created

Quotation sentto Customer

Telephone

Fax

R/3-Screen : Display

Quotation


Customer

Sales Order

Sales-follow-up

Quotation

Customer




Process View



eEPC




Core Level / as-is-status


Sales


Billing

Check next step

OrderProcessing


Customer type

CheckCustomer

data


Create Order

CheckOrder

Netvalue

CreateQuotation

CheckCredit limit

Edit termsof Credit

Checkavailability


Shipping PreSales

CreateCreditlimit

Check Material


mySAP.org








Purchasing Production Sales



Overview Level / as-is-status



Shipping

Billing

OrderProcessing

Sales


Billing

Check next step

OrderProcessing


Customer type

CheckCustomer

data


Create Order

CheckOrder

Netvalue

CreateQuotation

CheckCredit limit

Edit termsof Credit

Checkavailability


Shipping PreSales

CreateCreditlimit

Check Material





Software



Detailed Level / as-is-status


Check next s tep

Sales Quotation

Processing

Salesfollow-up occured

Order with Quotation ref. to be created

Order w/o Quotation ref.

received

Order w/oQuotation ref. to be created

Quotation sentto Customer

Telephone

Fax


Quotation


Customer

Sales Order

Sales-follow-up

Quotation

Customer


Sales


Billing

Check next step

OrderProcessing


Customer type

CheckCustomer

data


Create Order

CheckOrder

Netvalue

CreateQuotation

CheckCredit limit

Edit termsof Credit

Checkavailability


Shipping PreSales

CreateCreditlimit

Check Material




PositionDepartment

Manager

PositionSales

Representative

PersonSalesrep01

PersonSalesrep03

PersonSalesrep04

PersonSalesrep02

Customer

Ordering Party

Payer

Prospective

New Customer

Existing Customer




Process View at Overview Level / to-be-status

Rel. perspectives Cause-and-effect Cause-and-effect Cause-and-effect

Strate

gy

Pers

pect

ive

Pers

pect

ive

Pers

pect

ive

Pers

pect

ive

Improve Sales Process

Strategy : Enterprise internal Integration

Success Perspective

Customer Perspective

Process Perspective

PotentialPerspective

Build Strong Customer

Relationship

Develop Key Skills Intergrate Internal

B2B Application

Exeed Market Growth



Process View



eEPC




Objective diagram

Function View at Overview Level / to-be-status

Strategic Objectives of

Internal Perspective


Quality objectives

Time objectives

Cost objectives

CustomerOrder

Processing

KPI Support Capacity :

Order cycle time (to-be) / Order cycle time (as-is)



Function tree

Function View

Objective diagram





SAP SalesOrderStatus

SAP CustomerAccount

Info

Employees

Customer

SAP Online Store

Internal B2B Application

SAP Online Store


CustomerOrder

Process ing

BillingShipping



eEPC

Process View at Detailed Level / to-be-status

Check Customer

data

Check Customer type

Create Creditlimit

Creditlimit

changed

Customerd data updated

SAP ERP-Screen : Change Customer

R/3-Screen :Change CreditManagement

Ordercreated

New CustomerCustomer

Customer Customer

Rating Request

Customer

Role ofAccountant




E-Business scenario diagramm


executes executes executes

Bus

ines

s...

.Sales & Distribution Depart.

Money Transaction

SAP SCM

Goods Shipment

Customer

Goods Shipment


Sales Order

Sales OrderStatus

Order Confirmation

Delivery Status

Goods Receipt

CustomerAccount

Info

Open Items

CustomerOrder

Processing

Vendor

Billing

Shipping


Role ofAccountant

Role of Buyer



e-Business Scenario Diagramm

eEPC

Process View





To-be-status / Core Level


Sales


Billing

Check next step

OrderProcessing


Customer type

CheckCustomer

data


Create Order

CheckOrder

Netvalue

CreateQuotation

CheckCredit limit

Edit termsof Credit

Checkavailability


Shipping PreSales

CreateCreditlimit

Check Material


mySAP.org








Purchasing Production Sales



Overview Level / to-be-status


executes executes executes

Busi

ness

....

Enterprise

Money Transaction

mySAP SCM

Goods Shipment

Customer

Goods Shipment

SAP Online Store


Sales Order

SAP SalesOrderStatus

Order Confirmation

Delivery Status

Goods Receipt

SAP CustomerAccount

Info

Open Items

CustomerOrder

Processing

Vendor

Billing

Shipping


Role ofAccountant

Role of Buyer

CustomerOrder

Process ing

BillingShipping

Strategic Objectives of

Internal Perspective


Quality objectives

Time objectives

Cost objectives

CustomerOrder

Process ing

KPI Support Capacity :

Order cycle time (to-be) / Order cycle time (as-is )

Rel. perspectives Cause-and-effect Cause-and-effect Cause-and-effect

Strate

gy

Pers

pect

ive

Pers

pect

ive

Pers

pect

ive

Pers

pect

ive


Strategy : Enterprise internal Integration

Success Perspective

Customer Perspective

Process Perspective

PotentialPerspective

Build Strong Customer

Relationship

Develop Key Skills Intergrate Internal

B2B Application

Exeed Market Growth




Software



PositionDepartment

Manager

PositionSales

Representative

PersonSalesrep01

PersonSalesrep03

PersonSalesrep04

PersonSalesrep02



Detailed Level / to-be-status


Check Customer

data

Check Customer type

Create Creditlimit

Creditlimit

changed

Customerd data updated

SAP ERP-Screen : Change Customer

R/3-Screen :Change CreditManagement

Ordercreated

New CustomerCustomer

Customer Customer

Rating Request

Customer

Role ofAccountant


Sales

SalesQuotation

Processing

Billing

Check next step

OrderProcessing


Customer type

CheckCustomer

data


Create Order

CheckOrder

Netvalue

CreateQuotation

CheckCredit limit

Edit termsof Credit

Checkavailability


Shipping PreSales

CreateCreditlimit

Check Material




PositionDepartment

Manager

PositionSales

Representative

PersonSalesrep01

PersonSalesrep03

PersonSalesrep04

PersonSalesrep02

Customer

Ordering Party

Payer

Prospective

New Customer

Existing Customer



Technical terms Model Function tree

e-Business Scenario Diagramm

eEPC

ARIS - House



Objective diagram


prof. dr. hans-jürgen scheruhn | online process management hochschule harz wernigerode university...

Documents

monitoring business

process design

business process life

process lifecycle

hansjrgen scheruhn http

business case assumptions

management aspects

gisma business school