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Prof. Parvadhavardhini Gopalakrishnan Principal Welcomgroup Graduate School of Hotel Administration Manipal University, Manipal 576 104 Mail: [email protected] Phone: +91 820 2571101 Extn: 1555

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Page 1: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini GopalakrishnanPrincipalWelcomgroup Graduate School of Hotel AdministrationManipal University, Manipal – 576 104Mail: [email protected]: +91 820 2571101 Extn: 1555

Page 2: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Gl balisation of

Hotel Industry

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 3: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Globalization (or globalisation) is theprocess of international integrationarising from the interchange of worldviews, products, ideas, and otheraspects of culture

-Al-Rodhan, R.F. Nayef and Gérard Stoudmann. (2006).

-Albrow, Martin and Elizabeth King (eds.) (1990).

Page 4: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: UNWTO Tourism Highlights, 2013

Page 5: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Demographics

Page 6: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 7: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 8: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 9: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Tourism Statistics

Page 10: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 11: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

TF: International tourist arrivals at frontiers (excluding same-day visitors); VF: International visitor arrivals at frontiers (touristsand same-day visitors); THS: International tourist arrivals at hotels and similar establishments; TCE: International tourist arrivals atcollective tourism establishments.

Source: World Tourism Organization (UNWTO)

Page 12: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 13: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Bureau of Immigration, Govt. of India (for 2011 & 2012) Ministry of Tourism, Govt. of India (for 2013)

Page 14: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Bureau of Immigration, Govt. of India (2012)

Page 15: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Economy

Page 16: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 17: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 18: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Indian Hospitality Cycle

Source: HVS Report and Industry Inputs

Page 19: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: HIS Global Insight

Page 20: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Hotel / Restaurant Share to GDP

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8

20

00

-0

1

20

01

-0

2

20

02

-0

3

2003

-04

20

04

-0

5

20

05

-0

6

20

06

-0

7

20

07

-0

8

20

08

-0

9

20

09

-1

0

20

10

-1

1

2011

-12

2012

-13

% Share to total GDP

% Share to total GDP

Source: CSO & FICCI Research

Page 21: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Ministry of Tourism, Govt. of India

Page 22: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Lok Sabha (figures are in $ million)

Mauritius

Japan

UK

USA

6987

1562

2711

1170

9942

2972

7873

1115

9497

2237

1080

557 2012-13

2011-12

2010-11

Country wise FDI inflows

Page 23: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Department of Industrial Policy and Promotion, Govt. of India (2013)

Page 24: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Lok Sabha (figures are in $ million)

Top Cities by FDI

Mumbai

New Delhi

Chennai

Hyderabad

Bengaluru

6097

2676

1352

1262

1332

9552

7983

1422

848

1533

8716

3221

2807

1159

1023

2012-13

2011-12

2010-11

Page 25: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Market Scenario

Page 26: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

0

100

200

300

400

500

600

700

800

900

2002 2003 2004 2005 2006 2007 2008 2009 2010

One Star

Two Star

Three Star

Four Star

Five Star

Five star deluxe

Others

Source: Various Issues of India Tourism Statistics, Market Research Division, M/o Tourismhttp://mospi.nic.in/mospi_new/upload/SYB2013/index1.html

Number of Hotels in India

Page 27: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: HICSA 2013

Domestic Hotel Brands by Existing Inventory

0 2000 4000 6000 8000 10000 12000

IHC (Taj)

ITC Hotels

Sarovar

EIH (Oberoi)

Lemon Tree

Royal Orchid

The Leela

ITDC

Concept Hospitality

The Park

Page 28: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: HICSA 2013

International Hotel Brands by Existing Inventory

0 1000 2000 3000 4000 5000 6000

Starwood

Carlson

Marriott

Accor

Hyatt

IHG

Wyndham

Choice

Hilton

Best Western

Page 29: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 30: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 31: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source: Indian Hotel Industry Survey 2011-2012 by FHRAI and HVS

Source of Revenue

Page 32: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Government Policies

Page 33: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Export Promotion Capital

Goods Scheme (EPCG)

Served from India Scheme

Export house status

Foreign investment

Foreign col laboration

New industrial pol icy

Page 34: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Expansion Plans

Page 35: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Expansion plans of global hotel majors in India

Source: Industry and ICRA Estimates

Page 36: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Expansion plans of global hotel majors in India contd..

Source: Industry and ICRA Estimates

Page 37: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Insights from CEO’s

Page 38: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Source:PWC Survey (2012)

Hospitality Insights from Indian CEO’s desk

Page 39: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 40: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 41: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 42: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 43: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 44: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 45: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 46: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 47: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 48: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 49: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 50: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 51: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 52: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 53: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 54: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

Page 55: Prof. Parvadhavardhini Gopalakrishnan Welcomgroup …eprints.manipal.edu/137443/1/Globalisation of Indian Hotel Industry.pdfProf. Parvadhavardhini Gopalakrishnan Principal Welcomgroup

Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of Hotel Administration, Manipal University, India

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Prof. Parvadhavardhini : Principal, Welcomgroup Graduate School of

Hotel Administration, Manipal University, India