professional communication lynne dahmen. defining professional com «…all forms of speaking...
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Defining Professional Com
«…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3
New Applications of Communication Models
Noise Physical Semantic Hierarchical
Environment Physical Organizational Time Cultural
Functional Approach to Com
Organize tasks/peopleCreate identitiesCreate meaning/interpretation
Researching a communication Environment
Pay attention to external environmentsNote the organization of people,
furniture, style of dress, language spoken, etc
Listen to how the employees talk and what they discuss
Consciousness- « The mental state that brings us together with others involved in a communication context. Being conscious means that we are at once ‘an observer, a perceiver, a knower, a thinker and a potential actor’. »
--Goodall and Goodall, 15
The CCCD Process
Steps towards Choosing a Goal
Audience analysisOutcomesCriteria for Success
Steps for Creating a Message
Develop a purpose/thesisOrganize your pointsDevelop your supportCraft effective strategies for delivering
message—intros, transitions, conclusions
Coordinate with Others
How does your message fit into the organization?
Communicate with others as neededWhat are some possible boundaries.Adapt your message to the environment,
situation, organization etc.
Types of Delivery
Discovering Communication in the Moroccan Workplace
Talk to a relative, parent or other individual you know who currently works in the Moroccan workplace. Ask him/her to rate the importance of interpersonal, organizational, team, speaking, written communication and presentational skills in his/her workplace. Explain to him/her the course you are taking and seek feedback on how these skills might benefit you as you try to integrate into the marketplace in the future.Also ask him/her about how things have changed (if they have) in the last 10 or 15 years. In a brief memo, discuss your findings, making sure to identify the business or organization in which the individual works, his/her role in the organization, and perhaps how long he/she has worked for this organization or business.