profiles of the learners and of their organisations

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Vocational Education and Training solutions for

eFacilitators for Social Inclusion

PILOT ELEARNING TESTING

PROFILES of the LEARNERS and of THEIR ORGANISATIONS

WP3 – QUALITY ASSURANCE

By L’A.P.I.S.

04/12/2011


The Initial cross-country analysis has pointed out a picture of

great variety of professional profiles, types of job places

requirements, and of learning gaps.

The data collected through the entry questionnaires filled up in

February 2011 by the 837 learners interested in participating to

the pilot testing of the 12 eLearning modules proposed by the

« VET 4 e-I » project confirm such a diversified situation.

The group is primarily composed of women, the mean age if of

38,4 years, while their educational level is high, with more than

two thirds of people who have a university title in their hands.

(please see the figures at the next pages)


The entry data of the Learners

49,6

25

15,2

10,2 Spaniards

Italians

Bulgarians

Frenchs

68,8

31,2

% Gender

Female Male


0,5

5

15 13

48,5

18

0

5

10

15

20

25

30

35

40

45

50

Primary School

Lower Secondary

School

Upper Secondary

School

Vocational Training

University Post-graduate

Learners enrolled


Learners enrolled: educational levels (in %)

0

10

20

30

40

50

60

Primary Lower

Secondary

Upper

Secondary

Vocational

training

University Post-graduated

ES IT BG FR


The trends in the four diverse MS involved in (Bulgaria, France,

Italy and Spain) is of higher educational levels in Bulgaria, France

and Spain, whereas in Italy there is a relevant proportion of

people whose last title has been the one of the upper secondary

school. As to the fields of specialization, the four main areas are:

1. Educational; 2. informatics; 3. Social; 4. Letters/Arts. The

educational prevail in Bulgaria and in France, while the degree

in informatics is far higher in Spain, and the social studies are

strongly represented in France and in Italy.

(please see the figures at the next two pages).


Learners interested in participating

20,8 24,7

4,5 2,6

6,5

12,8

3 6

22,3

6,5

27,4

Multiple answers (in %)



0%

5%

10%

15%

20%

25%

30%

35%

Bulgaria France Italy Spain

Social studies

Educational, training, pedagogical

Informatics

Letters, Arts, …


The professional profiles declared encompass those highlighted by

the initial cross-country survey, plus some new ones.

And if, as already outlined, the “eInclusion” facilitator is practically

concentrated in Spain, one of the European countries that most

have invested in PIC (public internet centres), other profiles like

the “ICT animator” are equally emerging in Spain and in France, in

a country where also the “trainer” is widely diffused.

In Bulgaria dominates the “librarian”, while in Italy the “social

operator” is neatly prevailing, together with the Third sector

manager/expert, and the administrative staff (please see the figures

at the next two pages).



34

25,6

14,2

22,3 23,3

15,4

22,8

11,8 10

20,8

10,5 13

17,2

0

5

10

15

20

25

30

35

40

Multiple answers (in %)


Learners enrolled: professional profiles (in %)

0

10

20

30

40

50

60

70

80

90

BG ES FR IT


The learners are workers in the 85% of cases, what it is a good

evidence, if we consider the actual moment of economic and social crisis

(please see the figures at the next two pages).

However, there are great and evident disparities among the different

partners’ areas: in Italy the situation is much more precarious with higher

rates of volunteers, a smaller group of full-time occupied and a great

percentage of people who are active outside a telecentre, whereas, at the

opposite side, the Spanish context if more steady. Also the Bulgarian

context is not so florid. In between, the French situation. This reflects

also on the past experience and on the opinion about whether the

interviewed will work or not in the future at the actual telecentre.

(please see the figures at the next four pages)



76,2

10 2

9,2 2,6

0

10

20

30

40

50

60

70

80

90

Worker Unemployed Student Worker and

student

Retired

Employment Status (in %)


Employment status of the learners (in %)

0

10

20

30

40

50

60

70

Volunteer Internship Part-time Full-time employed

Self-employed None

sample - gen ES IT BG FR


Previous learners’ experience in telecentre (in %)

0

10

20

30

40

50

60

70

No previous experience

Less than 1 year Between 1 and 3 years

More than 3 years No answer as no work in tel.



Future work at the telecentre? (in %)

0

10

20

30

40

50

60

Yes, I would

like it

Yes, if

conditions are

good

Maybe, it's

difficult to

state it

No, I do not

think so

No answer



The analysis of the scores of the average entry self-evaluations of

the learners of their own working skills, depicts a scenario of

professionals skilled in team working, handling and dealing with users,

problem solving, management of groups and public relations.

Nevertheless, if we watch the trends per country, apart from noticing that

the Bulgarian professionals self-evaluate themselves better than

anybody’s else, and the French worst (a cultural attitude? A much more

focused role of the French, internal to the centres), it is clear that:

1. In Bulgaria they feel skilled especially at handling the users, in team

work, problem solving and local mediation; 2. In France, team work and

management of groups; 3. in Italy and Spain, ideation and management

of projects, problem solving and cultural mediation.

(please see the figures at the next two pages)



7,8

5

6,2

5,7

6,4

4,6

6,9

7,8

6,4

7,4

6,7

6,7

6,8

7,2

7,2

0 1 2 3 4 5 6 7 8 9

Handling and dealing with users

European/International networking

Negotatiating

National networking

Innovation of teaching …

Economic planning and management

Local animation

Team working

Local/regional networking

Problem solving

Ideation and management of projects

Cultural mediation

ideation/planning/management of …

Management of groups

Public relations

Self-evaluations of working skills (average scores on the

scale "0-10")


Working skills self-assessment Bulgaria France Italy Spain

Handling and dealing with users 8,5 6 6,5 5,8

Team working 8,3 7,4 5,8 6,3

Innovation of teaching methods/

contents

5,8 5,4 5,8 6,2

Local animation 6,7 5,7 6,1 6,3

European/international networking 3,8 2,3 5 4,9

Management of groups 6,2 6,8 6,7 6,5

Cultural mediation 6,3 4,1 6,2 6,4

Ideation/planning/man. new initiatives 6,2 4,8 6,2 6,3

Ideation/management of projects 6 4,6 6,9 6,5

Problem solving 7,2 6 6,8 6,5


The analysis of the scores of the average entry self-evaluations of the

learners of their own competences, highlights a picture whereby the

learners –efacilitators-and-or-similar think that they are good at

facilitating the users’ learning of basic software, their social and work

inclusion via Internet, the access to key public and private online

services.

The comparison per MS of belonging puts in evidence that:

1. In Bulgaria they feel skilled especially at facilitating social/work

inclusion of the users and access to key-services; 2. In France, at

facilitating users with different needs and their learning of basic software;

3. in Italy, at facilitating access to key-services and users with different

needs; last, in Spain, a bit all.

(please see the figures at the next two pages)



7,2

6,3

5,5

6,7

7,2

5,9

6,8

6,8

7

0 1 2 3 4 5 6 7 8

Facilitating users' learning of basic software

Facilitating users' learning of specialised

software

Facilitating users in advan. use of web 2.0.

Working in a network

Facilitating social and work inclusion via

Internet

Using online platforms to train people

Facilitating users with different needs

Identifying your public/territorial needs

Facilitating users to access key-public and

private services via Internet

average self-evaluations of competences on the scale "0-10"


Initial self-evaluations

(mean scores on the « 0-10 » scale)

3

4

5

6

7

8

9 sample - gen. ES IT BG FR


The profiles of the telecentres and/or other organisation (NGOs,

vocational centre, public library, etc.) where the learners are active are

wide. The location is primarily in rural contexts in Spain (followed at the

distance by France). Therefore, if the libraries dominate the Bulgarian

landscape, third sector centres/associations, public centres and libraries

populate Italy, nonprofit and learning centres, information and

employment entities regard France, and the Spanish context hosts the

highest rates of public centres and municipalities, at the side of the

libraries.

As to the activities, in Spain many activities are delivered at the same

time, whereas in France the peaks concern “face-to-face training

activities (on ICT and other topics” as well as “assistance to access

Internet” (also in Bulgaria and in Italy). (please see the following figures )


The Telecentres: location

50%

67%

17%

10%

21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

In Rural

area?

Sample - gen.

ES IT BG FR


The Telecentres: Types (in %)

0

10

20

30

40

50

60

70

80

90

library non profit

centre

public

centre

municipality learning

centre

information

centre

employment

centre

Mobile unit Other

ES IT BG FR


The Telecentres: the activities delivered (in N.)

0

10

20

30

40

50

60

70

80

90

100 ES IT BG FR