PRESENTATION

MINIMIZING PROBLEMS IN HANDLING CHECK-IN PROCESS

FOR INDIVIDUAL GUEST BY RESERVATION

BY : SUTINI,S.Pd SMKN 2 CIREBON

Warm, Comforting and Connecting Warm, Comforting and Connecting Resort HotelResort Hotel

To improve and elaborate the skill To improve and elaborate the skill and knowledge in minimizing and knowledge in minimizing problem in handling check-in problem in handling check-in process for individual guest with process for individual guest with reservationreservation

WHY I CHOOSE WHY I CHOOSE THIS TOPIC?THIS TOPIC?

HANDLING CHECK-IN PROCESS FOR INDIVIDUAL HANDLING CHECK-IN PROCESS FOR INDIVIDUAL GUEST WITH RESERVATIONGUEST WITH RESERVATION

PREPARINGPREPARING GroomingGrooming FormsForms EquipmentsEquipments

CHECK-IN PROCEDURE WITH CHECK-IN PROCEDURE WITH RESERVATIONRESERVATION

CHECK-IN PROCEDURE WITH CHECK-IN PROCEDURE WITH RESERVATIONRESERVATION

Prepare for guest arrival

Guest arrives

Assigning room Check method of payment

Issue room key And coupons

Complete registration form Escorting to

The guest room

Check Reservation status

PROBLEMS IN HANDLING CHECK -INPROBLEMS IN HANDLING CHECK -INPROBLEMS IN HANDLING CHECK -INPROBLEMS IN HANDLING CHECK -IN

1. Internet connection1. Internet connection

2. Miss rate2. Miss rate

3. Double charge to credit card

3. Double charge to credit card

4. Miss in special request4. Miss in special request

5. Wrong name5. Wrong name

6. The guest who check-in is different

6. The guest who check-in is different

with the name noted in the GL or

with the name noted in the GL or

TAV.TAV.

Mastery Skill in FDA field, so FDA staff can be able to Mastery Skill in FDA field, so FDA staff can be able to minimize problems in handling check-in process for minimize problems in handling check-in process for

individual guest with reservation like:individual guest with reservation like:

Mastery Skill in FDA field, so FDA staff can be able to Mastery Skill in FDA field, so FDA staff can be able to minimize problems in handling check-in process for minimize problems in handling check-in process for

individual guest with reservation like:individual guest with reservation like:

a. Computer systema. Computer system

b. Paper Workb. Paper Work

c. Communicate in foreign languagec. Communicate in foreign language

d. Account transaction, etc.d. Account transaction, etc.

a. Computer systema. Computer system

b. Paper Workb. Paper Work

c. Communicate in foreign languagec. Communicate in foreign language

d. Account transaction, etc.d. Account transaction, etc.

1.1. Hotel’s productHotel’s product

2.2. Local tourist objectLocal tourist object

3.3. General facilities surrounding the hotelGeneral facilities surrounding the hotel

4.4. Hot issuesHot issues

1.1. Hotel’s productHotel’s product

2.2. Local tourist objectLocal tourist object

3.3. General facilities surrounding the hotelGeneral facilities surrounding the hotel

4.4. Hot issuesHot issues

Knowledge that needed by FDA staffKnowledge that needed by FDA staff

1. Star Improvement System2. Departemental Training3. Performance Appraisal4. Performance Management Process5. Morning and Afternoon Check List6. Do the program of BWCB=Building,

Worl, Class, and Brain

1. Star Improvement System2. Departemental Training3. Performance Appraisal4. Performance Management Process5. Morning and Afternoon Check List6. Do the program of BWCB=Building,

Worl, Class, and Brain

How to maintain How to maintain and elaborate and elaborate

the competency the competency of FDA staffof FDA staff

STAR IMPROVEMENT SYSTEMSTAR IMPROVEMENT SYSTEM

• REWARD FOR THE BEST EMPLOYEE

BWCB PROGRAMBWCB PROGRAM

Change the problems Change the problems become become

good opportunitiesgood opportunities

Do “Star Recovery Program”

Smile & Greet, Talk &listen, answer & anticipate, andResolve guest problem

STAR RECOVERYSTAR RECOVERY

PRODUCTPRODUCT

• MIND MAP TINI.doc

Thank You