Project EvolutionEmployee Briefing

Your Contract Supervisor

March 2017

• Key business challenges

• Project Evolution key objectives

• Why change?

• Key systems to be replaced

• Deployment plan

• Change & Training timeline

• Deployment Managers

• Business process overview

• Example payslip

• Preparing you for go live

• What's next

• Complete a survey

2

Agenda

3

Key Business Challenges

Disparate IT systems

Process inefficiencies

Managing customer

expectations

No reads results

Disparate operational IT systems

(including paper based processes)

to conduct its business, some of

which are unsupported

Duplication of effort,

inconsistency, multiple

data touch points and poor

visibility of performance

and quality dataCustomer expectations in an

environment of reduced revenues and

operating costs; coupled with

increased energy bills

Skilltech currently

experiences a ‘no read’

result on average at around

3% of its meter reads, some

of which do not generate

revenue.

• Align Skilltech to the wider Spotless organisation and centralised support processes, including Payroll and Invoicing

• Introduce ‘smart systems’ (MiMtr™ and SAP)

• Introduce consistent systems and processes across all contracts

• Introduce automated job workload levelling and centralised scheduling

• Eliminate paper-based processes and reliance on Microsoft products, e.g. Excel

• Provide Operations and clients access to data via self-service reports

• Interact/notify end consumers via a consumer application

• Single source for data

4

Project Evolution Key Objectives

• This is a Skilltech wide change which will allow all contracts to adopt a “one way same way” approach for our meter servicing contracts

• FMC license agreement will end in May

• Our Motorola devices are old and can no longer be replenished

• A fully managed fleet of mobile devices will result in reduced costs for our client, further strengthening our engagement with them

• It aligns us to the Spotless centralised systems and processes

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Why Change?

6

Key Systems to be Replaced (End-State)

MobilityFMC, Matrix, Service Connect, MVRS

(Itron)

MiMtr™

• Planning & Scheduling

• Route Management

• Meter Reading in Panasonic

Toughpad

• Invoicing

• Timesheeting

• Reporting

Planning, Scheduling &

Reporting WorkMRCM, MIS

Route ManagementCRIS, DCI

Inventory, WarehousingNavision

PayrollMeridian, MicroPay, Attaché

InvoicingSAP

SAP

• Payroll Processing

• Inventory Management,

Warehousing

Technology

7

Deployment Plan

ACT Operations Our Contract End-State Solution

0 1 2

• MiMtr™ replaced MVRS, MRCM

and CRIS

• Employees now paid out of SAP,

new payslip, new pay cycle

• Cyclic time data captured from

MiMtr™

• Cyclic invoices generated from

MiMtr™

• Standard reports for monthly cyclic

contract reporting

• Customer Care operational

support for scheduling, workforce

monitoring, invoicing, timesheet

approvals, complaints

management

• ACT Operations solution for meter

reading contracts (that’s us) to

replace FMC

• Hybrid solution: MiMtr™ introduced

for Cyclic work, Matrix remains for

Off-Cycle work

Meter reading solution which also includes:

• Consumer application

• Client portal

• Off-cycle transitioned to MiMtr™, Matrix

decommissioned

• Probing and RF read solution

• Meter replacements & installations

• Inventory Management & Warehousing

• GIS technology

Complete In progress Not started…

24th Oct, 16 Deployment Readiness: 1st May TBC: Later in

2017

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Change & Training Timeline

JAN FEB MAR APR MAY JUN

Ch

an

ge

Co

mm

sT

rain

Impact Assessments

Business Engagement (Deployment Managers, Site Support)

Org Design

Factsheets

Client Communications

Deployment

Manager Kick OffSite Support

Kick Off

Employee

Briefing

Business

Readiness

Go Live

Comms

TNA

Schedule

Invites Training Support

Training Material Development

Employee

Briefing

Rod Winterton, supported by your Field Supervisor

• Your MiMtr™ ‘go to’ person

• First point of contact for all project information

• Will be distributing communications including Project Updates

• Point of contact for training activities

• Key client contact for all client engagement and testing activities

• Key contact for UAT activities, some of you may be involved in this

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Deployment Managers

Business Process Overview

What are we doing differently?

11

Day in the Life – Field Worker (Completing Cyclic Work)

Travel Job Administration

• Select a route & job to complete

• Enter read

• Verify meter number

• Edit or create messages

• Report trouble

• Skip meter or job

• Attach photos

• Change meter details

• Add register

• Add service

• Change status (breaks)

• Complete route

• Complete timesheet

• Log off• Log on

• Work is automatically synced to

your mobile device

• Check the Dashboard for

today’s work

• Panasonic Toughpad which is voice and data activated provided to all Field Workers

• Online timesheet system, work diary not required for capturing non-productive billable time

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Time Capture & Approval

Field Worker

Complete online

timesheet daily

in MiMtr™

Times approved

daily

If rejected, you

must redo your

timesheet

Time & piece

Labour costs

& allocations

MiMtr™ to SAP

Payroll

Payroll

processes

employee pay

and submits to

the bank for

payment on

Wednesday

Payslips

emailed to

employees

Field Worker

Analyse pay

queries, first

point of call for

payroll queries

Operations

?

BOOT daily

calculations & award

interpretations

Operations &

Customer Care

Note: More information

on Leave Administration

in the next Employee

Briefing

13

Example Payslip

New employee ID

Payment date (new pay

week)

Rates indicate whether

hour or piece rate applied

to the route for that dayPayment types including hours, grades and

allowances (e.g. mobility allowances), as

well as travel time, listed in date order

Continued

next page...

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Example Payslip (continued)

Deductions e.g. tax

Bank account(s) your pay

is credited to

Contributions made on

your behalf (e.g.

superannuation)

Current leave balance,

e.g. annual leave

Summary information year

to date and this pay

Preparing for go live

How will you be supported?

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Training & Support Model

Train-the-Trainer

• MiMtr™ training

• Training skills workshop

End User Training

• Online training loaded into LearningSpot

• Hands-on ILT

• Training materials stored in FITZ (guides, job aids)

• No training no access

• Site Support\Trainers record retraining requirements

• Local training

Performance

Support

• Self help

• Site support

• IS help desk

BAU Training

• Informal manager-led coaching

• Operations to train new staff as required

• * Not everyone will be required to attend instructor-led training, if

you are required, you will receive training invites next week

• Online learning will be available three weeks prior to go live, you

will be notified when available

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Training Approach: Field Workers

Course Method Duration

MiMtr™ Field Mobility Online 1 hour

MiMtr™ Field Mobility Instructor-Led* 2 hours

3 hours

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Go Live Support

Self Help Ask for Help Log a Call

Refer to your training materials

and job aids

Contact your Site Support (your

Field Supervisor)

Ask your Site Support to log a

call on your behalf

1 2 3

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What’s next?

Actions for YOU: By When

Accept your training invites ASAP

Review any fact sheets Before completing your training

Attend any classroom sessions As per the schedule and training invite

Check out the program website Available from Wednesday 22nd March

for those with FITZ access

Review all communications in

preparation for go live

Friday 28th April

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Thank-you! Questions?

Contact your Field Supervisor, or send us an email:

evolutioncomms@spotless.com.au

• Your feedback is import to us

• Please complete a survey

• To complete the survey click:

https://www.surveymonkey.com/r/6QYWGHC

• Your survey responses help us improve our change management processes and better prepare for your go live

• The survey closes on Friday 24th March

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Tell us what you think