project management in the internet age - meetupfiles.meetup.com/1458144/project management in...
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Project Management in the Internet Agefor
PM PM SIG
July 28, 2010
Brian M. McCutcheonFounder and Principal Consultant
SoftReach Services, Inc.
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Agenda
• Introduction
• About Conventional Wisdom
• Our Changing World
– The Legacy, The Changes, Workplace & Project Trends
• Emerging Opportunities for Project Success
• Today’s Challenges – Culture, Context & Tactics
• Navigating the New Terrain
• Questions and Wrap-Up
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Experience from Large Government Program in the 1980’s– These young guys don’t know that certain things can’t be done
… so they go get them done
How is Conventional Wisdom evolving for Project Management?
• That which is widely accepted to bring success
• Led by those who have WOWED the community
– Successful Practitioners … Thought Leaders … based on Success to Date
• The Guide on How to be Successful in Yesterday’s World
– Some things carry forward … some don’t … few remain unchanged
About Conventional Wisdom …
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Our Changing World … the Legacy• Once Upon a Time (Let’s call it the Large Program World of the 1980’s) …– Cohesive Alignment of Teams was much more dependent on In Person Contact– Alternatives were constrained, especially with Distance
– Remote Dialogue commonly through expensive Phone Calls, with Varying Accessibility for Spontaneous Issues and
Varying Quality/Effectiveness in Some Cases, especially Internationally– Written Communications through “slow” Letters (aka Snail Mail)– Supporting Material was relatively expensive and rigid
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
… in a World Far, Far Away …– In Person Meetings dominated Communications
– The Means for a “Meetings of the Minds”
– All else tended to be Issue/Topic Oriented
– Collocation provided the chance for In-Depth Teamwork
… but moved the point of “disconnect”
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Often Lost Common Understanding / Shared Vision
• Once Upon a Time (Let’s call it the Large Program World of the 1980’s) … in a World Far, Far Away …… Project Success depended on a recurring cycle of realignment …
– In Person Project Meetings, commonly every 1-3 months– Key Decision Makers Represented from All “factions” (often aligned to geography)– Top-Level “where are we at” Review– Re-Sync where Plans and Emerging Reality are Known/Found to be Out of Sync
– Progress, Artifacts, Deliverables
– Close the Gap between Expectations and Reality, often as a Negotiation
Our Changing World … the Legacy
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
… and In Between Meetings– Everyone Goes Back to the Work
– Work Proceeds from the Latest “Settlement” …
… with limited opportunity to share Where It’s Headed
– Gaps Grow between Expectations and Reality …
… with too little chance of Recognition
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Success Rooted in Deterministic Methods
Our Changing World … the Legacy
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
• Low Value placed on Course Corrections– Too Late . . . Too Expensive . . . Too Embarrassing
• High Value placed on Deterministic Planning– Thorough & Accurate Project Artifacts
Project Management is Compelled to Predict the Future …… and Account for All Possibilities …
… both Known and Unknown
Career PerspectiveThe Best Polished Crystal Ball Wins
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A Seemingly Innocent Change
Dateline 1987 – Mons, Belgium
The 5 page Report can be Delivered to the US Development Team in Minutes
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More Communication, More Often, for Less Effort / Cost
• Proliferation of Communications Options– Faxes – Office-to-Office “Letters”, without the Postal “Delay”– E-Mail – Desk-to-Desk Communication/Dialogue, without Time Synchronization– Cell Phones – Phone Dialogue from virtually anywhere– Instant Messaging – Parallel Dialogue for the multi-tasker– Text Messaging – “Instantaneous” Dialogue, from virtually anywhere– Voice Mail – Personal Interaction, without Time Synchronization, with less effort– Conference Systems – Geographically-Dispersed Participants, without Travel– Web Share – Visual Expression in Geographically-Dispersed Meetings– Social Media – The Power of Community
• Communications Game-Changers– Increases in Spontaneity, Interactivity, Immediacy and Dynamics– Increased Traceability; Increased Accountability– Communications Distributed and Innately Disjoint– More Options to Express Ideas; Potential to Improve Information Consumption
Our Changing World … Communicating
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Our Changing World … Workplace Trends• Increased Complexity
– Proliferation of Tools and Technologies– More Ideas, More Dynamics, More Relationships– More Thinking – whether its Right or Not
• Increased Interdependency– Specialization of Skills– Organizational Complexities (e.g. offshoring)
• Increased Globalization– Half-Way Around the World, without
Leaving Your Desk• Increased Competitiveness
– Do More, With Less– More Demand for Flexibility
Demand for Speed and Agility … in a Complex WorldProject Management in the Internet Age
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Our Changing World … Project Trends
• Explosion in Stakeholders, Perspectives, Sophistication• Distribution Geographically, Organizationally
– Increased Opportunity for Contextual Fragmentation• Increased Communications
– More Opportunity to Keep Everyone on the Same Page– More Opportunity for the Blind to Lead the Blind
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Our Changing World … Project Trends• Proliferation of Information . . . often even Knowledge• Increased Challenge to Deterministic Planning• Increased Changes in Plans, Course Corrections– More Need . . . More Opportunity . . . More Value
Compelled to Absorb Change … and Still Bring ResultsProject Management in the Internet Age
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Key Success Factor Common Understanding/Shared Vision
• Challenges to Deterministic Planning– Driven to Embrace Change … in goals, scope, direction … learning as you go– “It’s all for naught if it’s always going to change” . . . or is it??
• Lessons Learned– The Team Members want to do the Best Job They Can Do
… but may have a different idea on what is Best– The most important Question is Tell Me What I Need To Know, That I Haven’t Thought to Ask
… but it rarely brings anything to ask it that way– Know your Team, Know their Perspectives, Lingo, Blindspots, Aspirations, Backgrounds …
… so you can get to the Answers– Surprises are Your Friend … Find Them Early and Learn from Them
Our Changing World …… and its Impact on Project Management
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
Experience from Global IT Infrastructure Program in the mid-2000’s
That all got done without a Plan!?!?!?!?!?
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• Driven to Embrace Course Corrections• Shift in the Planning Paradigm
– From Deterministic Planning – Comprehensive, all-up-front Project Plans– To Adaptive Planning – Rolling Planning– To Proactive Planning – Plan for the Continual Course Correction
… Ready, Willing and Able to Turn on a Dime
Our Changing World …… and its Impact on Project Management
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Our Changing World …… and its Impact on Project Management
• Shift in the Value Profile for Project Management– Highest Value: Shared Vision, Management of Relationships & Context
– Next Up: Course Corrections, Future Detail in the Form of Dynamic Plans
– Then Address: Collocation, Exhaustive Planning
Key Success Factor Common Understanding/Shared Vision
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Emerging Opportunities for Project Success• Collaboration without Collocation
– Leverage Today’s Communication Options - More Work/Communication … Less Travel– Reserve In Person Meetings for Relationships, and Major Context Sharing– Reduce the Cycle of Realignment … The Minds are Always Meeting
• Time Zones – Friend or Foe?– Reduced Opportunity for Immediate Interaction– Opportunity to Accelerate through Follow-The-Sun mechanisms
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Emerging Opportunities for Project Success
Our Changing World can Adapt Quickly … and Bring Results
• The Continual Course Correction– Find/Fix the Gaps between Plans and Emerging Reality . . . On an Ongoing Basis . . . Before they Cost Too Much– Eliminate/Reduce Dependency on Cycles of Realignment
• Leverage the Living Model Paradigm– Coordinate Initiative of Self-Directed Teams– Ensure Vision and Context, to enable Self-Correction of Self-Directed Teams
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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The Value of Context; The Challenge of Culture
• Discontinuities in Context– Context Drives Understanding … Understanding Drives Behavior … and then Outcome– Misinterpretation of Requirements, Deliverables, Stakeholder Considerations …
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Today’s Challenges to Project Success• The Challenges of Cross-Cultural Collaboration
– Shared Beliefs and Behavioral Patterns of a “Society”– Company/Group Cultures – the Challenge is not Only International– Culture Sets Context … Context Drives Understanding …
… Understanding Drives Behavior … and Outcome
• Language Differences– Language Linked to Culture
– Multi-Lingual Teams
– “Techno-Speak”
– Engineering and Business Lingo
• Limited Overlap inTime Zones
Manage Project Context as Part of the Shared VisionProject Management in the Internet Age
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Navigating the New Terrain• Documents Supplement Communication … Not Supplant• Actively Communicate – Listen, Learn and Teach
– Go Beyond Shared Information … to Shared Knowledge …… to Shared Understanding . . . to Shared Vision
– Manage the Context, Not Just the Content
• Engage the Team in Planning and Self-Direction… and Continual Course Corrections
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved
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Navigating the New TerrainPlan the Work . . . and Work the Plan– It’s Still About Scope, Time and Cost– Embrace Iterative Refinement; Embrace Course Corrections
Now More Than Ever … Life Is An Iterative ProcessProject Management in the Internet Age
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SoftReach Services is a Professional Services Firm specializing in the practices of Program and Project Management.• Management Consulting – enabling clients to transform their Project Management and PMO Practices for Operational and
Competitive Advantage; Aligning Project Management Practices to the Strategic Objectives of our Clients• Enable Consistent and Predictable Project Results• Optimize Resource Allocation through Effective Workload Management• Portfolio/Project Management and PMO Practices, Repeatable Processes
• Practitioner Services for high-tech initiatives – driving initiatives of a scope, scale or complexity beyond that with which organizations have experience; Helping clients through periods of major change
• Specializations in Contact Center solutions, Software Development, Telecommunications and Offshore Outsourcing• The professionals of SoftReach Services ensure the success of our clients
Nimble Project Management for Today’s Fast-Paced World
Questions and Wrap-Up• Any Questions?
• Any [email protected]
www.SoftReachServices.com
Project Management in the Internet Age© 2010 SoftReach Services, Inc. – All Rights Reserved