Proposal of interface between Proposal of interface between GUS + Call CenterGUS + Call Center

and and Experiments Experiments

GDB Meeting – 2004-02-10

Klaus-Peter Mickel GridKa Karlsruhe

Klaus-Peter Mickel, GridKa GDB-Meeting 10.02.2004 2

Support in the Grid EnvironmentSupport in the Grid Environment Cern User Support (CUS)

Experiment integration? Solves deployment problems (LCG)

Experiment Specific User Support (ESUS) Solves experiment specific user problems

Grid Operations Centre (GOC) at RAL Monitoring, Security, Accounting of Grid Co-operates with system administrators Doesn‘t want direct contact with users

Global Grid User Support (GGUS): Karlsruhe, Taipei Solves Grid specific problems Co-operates with users Started with support for GridKa Users (02 Oct. 2003) Interacts with CUS, ESUS and GOC

Klaus-Peter Mickel, GridKa GDB-Meeting 10.02.2004 3

Structures for a centralized HelpdeskStructures for a centralized Helpdesk

Middleware & Interfaces

Central HelpdeskApplication

Workflo

w engine

Universal Database for GRIDrelated problems

Universal Database for GRIDrelated problems

Resourcesand Status

VODB

Web-Interface for user interaction

Reporting & Analysis

Middlew

are & Inte

rface

s

JAV

A C

lientX

ML

Mail

User

ES

US

, CU

S,

GO

C

CentralUserDB

Klaus-Peter Mickel, GridKa GDB-Meeting 10.02.2004 4

GGUS GoalsGGUS Goals We have to build and maintain a centralized and universally

usable database for all GRID related problems

This database will act as a central repository for reporting, knowledge base and base for quality assurance, and will represent a mighty tool for all kinds of development

GGUS offers the possibility to extend the GGUS problem management tools for the needs of others, especially for ESUS

Our idea is to provide an experiment specific collection of problems at one place, with extended features, like cross experiment search or other features.

Klaus-Peter Mickel, GridKa GDB-Meeting 10.02.2004 5

How to achieve these goalsHow to achieve these goalsWrite a paper "ESUS and GGUS collaboration"

doneAsk ESUS representatives about the concept

done 28.01.04 (First answer received 06.02.04)

Incorporate feedback of ESUS representatives

to doExtend collaboration with GOC for status information and

enhancing the GGUS portal, based on ESUS (and CUS) needs meeting foreseen: 08 March

Prepare and discuss final concept for collaboration between ESUS and GGUS February/March

Start implementing final concept April/May

Klaus-Peter Mickel, GridKa GDB-Meeting 10.02.2004 6

Some details to do for achieving Some details to do for achieving the goalsthe goals

Exact definition of responsibilities Define processes und electronic workflows Define views within the GGUS Remedy system Develop and deploy status information tools for

ESUS in conjunction with GOC(based on the tools already implemented for GridKa)

Develop and deploy web interface for users (extend the existing one, based on the ESUS requirements)

Develop and deploy web interface and workflows for ESUS (extend the existing one, based on the ESUS requirements)