proprietary & confidential — copyright ©2006 serena software, inc. ppm for application...
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Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
PPM for Application Development
John Scumniotales
Vice President of Product Management
2 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
CIO’s and App Dev VPs are dealing with simple, but challenging questions
What are 100% of my people doing with 100% of their time?
Is each individual working on the highest value activities?
How do I balance and manage my resource supply across strategic and tactical demand?
What are my applications/products costing to develop, enhance and support?
3 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
… the answers aren't so simple
New project investment= 27%
Maintenance = 73%
Integrated IT Management – Visibility Drives Success, 2005, Forrester Research, Margo Visitacion
4 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
… the answers aren't so simple
New project investment= 27%
Maintenance = 73%
Integrated IT Management – Visibility Drives Success, 2005, Forrester Research, Margo Visitacion
Break/Fix
Projects
Enhancements
Activity
5 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
… the answers aren't so simple
New project investment= 27%
Maintenance = 73%
Integrated IT Management – Visibility Drives Success, 2005, Forrester Research, Margo Visitacion
Break/Fix
Projects
Enhancements
Activity Tool
PPM
Excel, PPMIssue Mgmt.,
Rqmts. Mgmt.,Help Desk
Defect Mgmt,Help Desk,
Change Mgmt.
6 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
… the answers aren't so simple
New project investment= 27%
Maintenance = 73%
Integrated IT Management – Visibility Drives Success, 2005, Forrester Research, Margo Visitacion
Break/Fix
Projects
Enhancements
Activity Tool
PPM
Excel, PPMIssue Mgmt.,
Rqmts. Mgmt.,Help Desk
Defect Mgmt,Help Desk,
Change Mgmt.
Resource
App Dev
Level 1Support
Level 2,3Support
7 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
… the answers aren't so simple
Incomplete picture of resource capacity
Enhancement activity is expensive, and often poorly managed
Time-tracking across systems is irreconcilable
TCO is spread across multiple systems
New project investment= 27%
Maintenance = 73%
Integrated IT Management – Visibility Drives Success, 2005, Forrester Research, Margo Visitacion
Break/Fix
Projects
Enhancements
Activity Tool
PPM
Excel, PPMIssue Mgmt.,
Rqmts. Mgmt.,Help Desk
Defect Mgmt,Help Desk,
Change Mgmt.
Resource
App Dev
Level 1Support
Level 2,3Support
8 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
But it looks so easy!
New productrequests
Enhancementrequests
Product issues
Product defects
New products
Improved products
Fixed products
Killed products
9 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
But it looks so easy!
New productrequests
Enhancementrequests
Product issues
Product defects
New products
Improved products
Fixed products
Killed products
1,000s of requests 1,000s of projects 100s of products
Constrained resource pool• Budget• Skills• Availability
and their globally distributed…
10 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.
New productrequests
Enhancementrequests
Product issues
Product defects
New products
Improved products
Fixed products
Killed products
How is this all managed?
Demand management
Financial Management
Resource Management
Project Management
Portfolio Management
This is PPM !
11 Proprietary & Confidential — Copyright ©2006 Serena Software, Inc.