Managed Voice & Internet

HD Voice Technology

Our Industry

VoIP users • 2006 – 6.5 Million, • 2007 – 11.8 Million – 45% increase (Telegeography)

• 2011 – 23.3 million users – 278% increase (Telegeography)

• Hosted VoIP – 25% of total telephony line shipments in next 3-5 yrs (InfoTech)

• Revenue growth - $310 million in 2005 to $5.9 billion by 2010. (InfoTech)

Agenda

• Background / Value Overview

• Network / Technical

• Hosted Benefits

• References

Background Epik Networks is a full service

telecom provider and an industry leader in hosted voice technology

• 2001 – Becomes a wholesaler of telecom equipment

• 2005 – Cisco / Genband / Broadsoft Hosted IP Telephony

• 2007 – North American Internet Service Provider

• 2009 – Epik signs an agreement with DLJ Telecom to be its service provider in the province of Quebec

Epik Today• Leading Managed Voice and Internet provider

• A Canadian company with presence in 11• cities across North America, plans for expansion

• 8000 deployed phones with over 700 corporate clients

• Private North American Network

• Private Internet PEERING with multiple carriers

• Guaranteed Service Level Agreements

Business Challenges / Epik Value

• Basic phone system – software/licenses required to upgrade; Why invest in older phone system? Depreciating assets? And obsolete technology?

• Market uncertainty and product uncertainty (Nortel?)

• A disaster recovery plan is not in place for most current systems

• Looking for more reliable alternatives to the current DSL internet connection

• SAVE MONEY

Epik Networks Value Overview The Hosted Solution provided by Epik

Networks will accomplish the following:

1. Epik hosted solution has evergreen philosophy for software upgrades

2. Pay on a per user basis

3. Redundant solution on multiple levels and off site disaster recovery solution, no busy signals, auto attendant active, find-me, follow-me features.

4. Scalable Internet solutions – 3 Mpbs : 10 Mbps : 25 Mbps : 100 Mbps

5. SAVINGS OF 10% TO 30% (AVG) OFF CURRENT BILLS

Four pillars that support the epik platform and distinguish us from other VoIP providers

Dedicated DS-1 or Fibre Point to Point ConnectionsMultiple Levels of

Redundancy

The world leader in hosted VOIP solutions and the chosen platform of telecom companies world wide including Bell and Telus, Korea Telecom, AT&T and others

The biggest name in IP technologies for over a decade, epik uses Cisco equipment for all of its endpoints, telephones, and POE switches.

A fully redundant and secure network:•Every part of epik’s network is duplicated by design. In

Montreal we have duplicate servers and power supplies. Our equipment is housed at Canix, Quebec’s biggest and most secure provider of hosting facilities with 24/7 power backup, and connections to all major carriers.

•Epik uses local termination facilities from both Bell Canada and Allstream, and two independent dedicated high speed connections from two separate providers to our main Toronto hub.

Dedicated point to point customer connectionsAll connections between our clients main facilities and epik’s network are via dedicated point to point synchronous high speed connections. Calls are not routed over the internet or less reliable DSL connections.

Epik’s Private North American Network

POP Locations

MontrealVancouver

Atlanta

Seattle

Los Angeles Phoenix

ChicagoToronto

Dallas

Denver

SecondaryPrimary

Internet/Peering Locations

TiNetCogentCoxAT&T

MontrealVancouver

Atlanta

Seattle

Los Angeles

Phoenix

ChicagoToronto

Dallas

Denver

TiNetCogent

TiNetCogent

TiNetCogentBellRogersTeleglobe

TiNetCogent

TiNetCogent

TiNetCogentLevel 3Qwest

TiNetCogent360 Networks

TiNetCogent

Sasktel

Metro Softswitch Architecture

PSTN

SIPPRI’s

Mediant2000

DTMFStreamer

SBC“A”

SBC“B”

DTMFStreamer

Call Agent“A”

Call Agent“B”

To Client SitePrivate DS1, DS3, etc…

Metro Network

OC12/48

Cisco12000

DS3, OC3 or Dark Fiber

Cisco6509

Cisco - POE

Multimode Fiber24 strand

RiserCable

PSTN

To MontrealCall Agents

Mediant2000

DTMFStreamer

SBC“A”

SBC“B”

Building POP

Customer Premise

Metro POP

6 Strand Multimode Fiber

EPIK BUILDING POP

FANSTATUS

1

2

3

4

5

6

7

8

9

Power Supply 1 Power Supply 2

Catalyst 6500 SERIES

SUPERVISOR 1

WS-X6K-S1A-MSFC2/2

STAT

US

SYST

EM

ACTI

VE

PWR

MG

MT

RESE

T

CONSOLE SWITCH LOAD

DTE/

DCE

1%

100%

PCMCIA EJECT

PORT 1 PORT 2

LINK

LINK

SUPERVISOR 1

WS-X6K-S1A-MSFC2/2

STAT

US

SYST

EM

ACTI

VE

PWR

MG

MT

RESE

T

CONSOLE SWITCH LOAD

DTE/

DCE

1%

100%

PCMCIA EJECT

PORT 1 PORT 2

LINK

LINK

STATUS

WS-X6348-RJ-45

PHONE

4748

4546

4344

4142

3940

3738

3536

3334

3132

2930

2728

2526

2324

2122

1920

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78

56

12

34

1 2 3 4 5 6 7 8 9 10 1211 13 14 15 16 17 18 19 20 21 22 2423 25 26 27 28 29 30 31 32 33 34 3635 37 38 39 40 41 42 43 44 45 46 4847

STATUS

WS-X6348-RJ-45

PHONE

4748

4546

4344

4142

3940

3738

3536

3334

3132

2930

2728

2526

2324

2122

1920

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78

56

12

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1 2 3 4 5 6 7 8 9 10 1211 13 14 15 16 17 18 19 20 21 22 2423 25 26 27 28 29 30 31 32 33 34 3635 37 38 39 40 41 42 43 44 45 46 4847

STATUS

WS-X6348-RJ-45

PHONE

4748

4546

4344

4142

3940

3738

3536

3334

3132

2930

2728

2526

2324

2122

1920

1718

1516

1314

1112

910

78

56

12

34

1 2 3 4 5 6 7 8 9 10 1211 13 14 15 16 17 18 19 20 21 22 2423 25 26 27 28 29 30 31 32 33 34 3635 37 38 39 40 41 42 43 44 45 46 4847

STATUS

WS-X6348-RJ-45

PHONE

4748

4546

4344

4142

3940

3738

3536

3334

3132

2930

2728

2526

2324

2122

1920

1718

1516

1314

1112

910

78

56

12

34

1 2 3 4 5 6 7 8 9 10 1211 13 14 15 16 17 18 19 20 21 22 2423 25 26 27 28 29 30 31 32 33 34 3635 37 38 39 40 41 42 43 44 45 46 4847

STATUS

WS-X6348-RJ-45

PHONE

4748

4546

4344

4142

3940

3738

3536

3334

3132

2930

2728

2526

2324

2122

1920

1718

1516

1314

1112

910

78

56

12

34

1 2 3 4 5 6 7 8 9 10 1211 13 14 15 16 17 18 19 20 21 22 2423 25 26 27 28 29 30 31 32 33 34 3635 37 38 39 40 41 42 43 44 45 46 4847

STATUS

WS-X6348-RJ-45

PHONE

4748

4546

4344

4142

3940

3738

3536

3334

3132

2930

2728

2526

2324

2122

1920

1718

1516

1314

1112

910

78

56

12

34

1 2 3 4 5 6 7 8 9 10 1211 13 14 15 16 17 18 19 20 21 22 2423 25 26 27 28 29 30 31 32 33 34 3635 37 38 39 40 41 42 43 44 45 46 4847

100-240 V~16 A

60/50 Hz

INPUTOK

FANOK

OUTPUTFAIL

RU

NINS

TALL

INPUT100-240 V~

16 A60/50 Hz

INPUTOK

FANOK

OUTPUTFAIL

RU

NINS

TALL

INPUT

23 U

4 U

Epik Metro HubSite

Switch Environment - VLANS

• Single cable to office• PC connects to Cisco phone• POE switch eliminates power

cube

• Separate VLANs for voice & data

• Cisco switch tells phone VLAN information

• Automatic configuration of IP address, Call Manager address

• Fully automatic provisioning

Physical View

Router

Logical View

Epik’s Hosted PBXsolution

Robust Feature SetAbbreviated 2-digit Dialing Anonymous Call RejectionAuthorization Code Calling Billing CodesBroadcast Paging Call Back QueuingCall Block (Selective Call

Rejection) Call Forward All CallsCall Forward Busy Call Forward No AnswerCall Forward Out of ServiceCall Reporting w/CTI Call ReturnCall Screening Call TraceCall Waiting Call Waiting IDCall Waiting/Caller ID Manager Caller IDCaller ID Block Class of ServiceConsole Assistant Application

Night Mode (After-hours Answering)

On-Net Routing Outlook IntegrationPermanent Caller ID Block

ReleasePhone Configurator Priority CallPrivacy Guard Queue/ACDReassign Phone RedialRelease (End Call) Remote Access to Call ForwardRemote Phone Selective Call ForwardSoftPhone Application Speed DialTime-of-Day Routing Toll BypassTransfer, Blind & Supervised Urgent CallVirtual Ring Web PortalVoice Mail

ConferenceDesktop FAXDirect Extension Assignment Direct Inward DialingDirect Outward Dialing Directed Call PickupDistinctive Ring Do Not DisturbEmergency Number Support Emergency Mobility SupportForward to Voice MailFind Me No AnswerGroup Call Pickup Hold-on Queuing Hold Hunt GroupsIndicated Call Park IntercomLast Call Return Meet-Me ConferencingMulti Call ParkMusic on HoldMute

epik PhonesCisco 7960G

Cisco 7970G

Cisco 7940G

Blackberry Dialer

•Reduce Long usage charges associated with PDA

•Disaster Recovery Scenario

•Extends network in to PDA

A single receptionist can serve several

companies within the same building

• Several telephone numbers

• Console identification of incoming destination and caller ID

• A single reception console can be shared by several companies

• Shared acces to our network

One receptionist can serve several buildings belonging to the same company, even in different

cities

• Many different telephone numbers

• Console ID of the called destination and caller ID

• One station can serve several facilities

• The branches can be in one or several cities including in the U.S.

Home worker

Epik integrates with Outlook

Multi Party Call Conferencing

Advantages of a Hosted Solution

•No Capital Expenditure

•Maintenance included

•Single point of contact

•Evergreen Philosophy – software upgrades included

•Access to Enhanced Services

Your Monthly Epik Contract includes:

• All epik telephone set rentals • Full system access for all

telephones • All of the epik total voice

management network features including

•Dial tone and lines•Unlimited inter-office calling and transfers•Voice mail and unified messaging•Find me / follow me

• 24/7 backup and call rerouting• Automated attendant• Multiparty conferencing• All system service• All software upgrades are included

• All Cisco Power Over Ethernet data switches

• Dedicated synchronous internet access• Dedicated synchronous connection to

the epik network facility

References“Our business relationship will continue long past the two years because as you know we and I in particular have been very satisfied with the service, responsiveness and calibre of your organization. ”

Kim KollmanDirector of Information TechnologyCanWest Global & Pacific Newspaper Group

“Epik Networks made out business decision about our internet and phone service easy. They provided us a full service solution that was far beyond what was available in the marketplace coupled with great service. One bill, one point of contact for all of our communications made it a great fit. I would highly recommend Epik Networks ”

Claudio CozzaDirector of OperationsBigtech Corporation

•Regus Business Centres ( 22 sites)

•MS Society

•Oxford University Press

•Great-West Life

•Ronald A. Chisholm

• Morrison Brown Sosnovitch

•Strype Barristers

•Juroviesky and Ricci LLP

•Canadian Thermos

•Leber Rubes

•Tower St. Johns

•Lynx Systems

•Kneebone

•Homes Away

•Lawrence & Company

•Gorilla Nation

• Bigtech

• CanWest Global & Pacific Newspaper Group

• IAO Actuarial

Next Steps

• Evaluation of current set up

•Financial analysis

• Reference Checks

Thank you for listening