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PUSAT DAYA PENGELUARAN NEGARANATIONAL PRODUCTIVITY CENTRE

(MINISTRY OF TRADE & INDUSTRY)Head Office• Petaling Jaya Branch Offices • Kuantan • Pulau Pinang • Johore Bahru • Kuching.

KURSUS-KURSUSUNTUK KEMAJUAN PENGURUSAN

COURSES FOR DEVELOPMENT OF MANAGEMENT

0000054027NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

TRAINING PROGRAMME

1982

5 4 0 2 7

PUSAT DAYA PENGELUARAN NEGARANATIONAL PRODUCTIVITY CENTRE

(MINISTRY OF TRADE & INDUSTRY)Head Office o Petaling Jaya Branch Offices o Kuantan o Pulau Pinang o Johote Bahru o Kuching

KURSUS-KURSUSUNTUK KEMAJUAN PENGURUSAN

COURSES FOR DEVELOPMENT OF MANAGEMENT

JADUAL LATIHANTRAINING PROGRAMME

1982

dicetak olvh Uttora Sdn. Bhd.

PENDAHULUAN

PUSAT DAYA PENGELUARAN NEGARAPusat Daya Pengeluaran Negara telah ditubuhkan dalam tahun 1962

sebagai satu projek bersama olih Kumpulan Wang Khas Bangsa-Bangsa Bersatu danKerajaan Persekutuan dengan Pertubuhan Buruh Antarabangsa sebagaiPentadbirnya.

Dalam tahun 1966, Akta (Memperbadankan) Majlis Daya Pengeluaran NegaraNombor 19, telah diluluskan oleh Parlimen dan Majlis menjadi sebuah badan yangberkuasa sendiri, mulai daripada 1Kb Mac, 1966. Ahli-ahli Majlis adalah dilantikolih Menteri Perdagangan & Perindustrian.

Pusat ini dibiayai oleh Kerajaan.

TUGAS-TUGAS:Diantara lain tugas-tugas Pusat Daya Pengeluaran Negara adalah seperti

berikut:—— Meninggikan mutu pengurusan termasuk penyeliaan pad a segala

peringkat dalam perdagangan dan perusahaan di Malaysia;— Memperbaiki kecekapan pengeluaran perusahaan, jualan-jualan dan

pemasaran dengan member! perhatian khusus kepada kaedah-kaedahmenambah daya pengeluaran, memperbaiki mutu keluaran,mengurangkan belanja dan member! latihan dan nasihat mengenaiperhubungan antara buruh dengan pengurusan;

— Mengadakan latihan dan rancangan-rancangan lain yang bolehsebaik-sebaiknya mengisi kehendak-kehendak tertentu dan kehendak-kehendak tempatan dan negara pada seluruhnya.

CARA PENYAMPAIANSoalan, jawapan dan perbincangan diutamakan. Cara penyampaian

'informal' dalam bentuk syarahan, perbincangan kumpulan dan kajian kesdapat melahirkan suasana yang sesuai bagi latihan orang dewasa. Pegawai Pusat inijuga menjalankan lawatan susulan untuk memberikan pertolongan dan panduanlanjut, terutama mengenai projek praktikal yang dijalankan di kilang, olih perserta-peserta kursus. Kajian kes dan latihan-latihan dititik-beratkan dalam menjalankankursus-kursus. Filem-filem pengurusan yang berkaitan dengan kursus juga diguna-kan.

PERMOHONAN MENGIKUTI KURSUSPermohonan bagi mengikuti kursus-kursus hendaklah dibuat dengan

memenohi borang "Pre-course questionnaire" yang dilampirkan. Pemohonhendaklah mempunyai pengalaman yang berkaitan dengan kursus yang di pilih.Pilihan akan dibuat berdasarkan maklumat yang terdapat di borang "precoursequestionnaire" yang tersebut. Waktu kursus adalah dari 9 pagi hingga 4 petang.

B

Borang-borong dan pembayaran hendaklah dikembalikan dalam masa 2minggu sebelum kursus dijalankan. Untuk menentukan penyertaan, pemohon-pemohon di nasihatkan supaya membuat permohonan awal.

Cek-cek berpalang hendaklah dibuat atas nama Pengarah PDPN.

SIJIL-SIJILPusat ini mengeluarkan sijil kehadiran kepada semula peserta yang

mengikuti kursus dengan sepenohnya. Sijil-sijil peserta bagi tahun ini akandiberikan pada tahun depan.

KETCRANGAN LANJUTRisalah-risalah PDPN, borang-borong "Pre-course questionnaire" dan

maklumat lanjut boleh didapati dari:—

Pegawai Perhubungan Awam,Pusat Daya Pengeluaran Negara,Peti Surat 64,Petaling Jaya.Tal: 563688

563731563905563337

PDPN juga menjalankan kursus-kursus pengurusan selain daripada yangdijadualkan mengjkut keperluan-keperluan organisasi berkenaan. Ceramah-ceramahfilem mengenai berbagai aspek pengurusan boleh juga di sediakan dengan bayarannominal.

INTRODUCTION

THE NATIONAL PRODUCTIVITY CENTRE OF MALAYSIAThe National Productivity Centre was established in 1962 as a joint project

by the United Nations Special Fund and the Federal Government with theInternational Labour Organisation as the executive agency.

In 1966 the National Productivity Council (incorporation) Act. No 19 waspassed by Parliament and the Council became an autonomous body effective asfrom 1st March, 1966. The members of the Council are appointed by theMinister of Trade and Industry.

The centre is subsidized by the Government until such time as it becomesself-supporting.

OBJECTIVESAmong others, the objectives of the National Productivity Centre are:

- raising standards of management including supervision at all levels;- improving efficiency of industrial operations with particular reference

to methods of increasing productivity, of improving quality andoutput, of reducing costs and developing constructive labour/manage-ment relations;

- initiating training and other programmes that would best servespecific and local requirements of the country.

METHOD OF INSTRUCTIONQuestion/answers and discussions are emphasised. Informal instruction in

the form of lectures, syndicate discussions and case studies creates anatmosphere conducive to adult training. The Centre's staff also carry out follow-up visits to give further guidance and assistance, particulary in the case of in-plant practical projects being carried out by the course participants. Case studiesand exercises play a central part in discussions throughout the courses. Thecourses are supplemented with relevant management films and study visits.Course hours are from 9 — 4pm.

ADMISSION FOR COURSESApplication for admission should be made on the Pre-course Questionnaire

form attached at the end of this brochure. Applicants should have someexperience in the particular subject relevant to the course. Selection is based onthe information contained in the Pre-course Questionnaire forms, which are tobe returned two weeks before the course commences together with the relevantfees. Applicants are advised to apply early to avoid disappointment.

Cheques should be made payable to the Director. National ProductivityCentre and crossed 'A/C Payee Only.

D

CERTIFICATESThe Centre issues a certificate of attendance to every participant who

attends all the sessions of each training course. Participants of this year's courseswill receive their certificates next year,

FURTHER INFORMATIONThe Centre's brochures, additional Pre-course Questionnaire forms and

further information can be obtained from:Public Relations Officer,National Productivity Centre,P.O. Box 64,Petaling Jaya.Tel: 563688

563731563905563337

The National Productivity Centre also undertakes to conduct managementcourses not listed in the training programme and tailor-made courses on requestby any organisation. Film Talks on various aspects of management can also bearranged for a nominal fee.

ISI KANDUNGAN / CONTENTS

1. Bahagian Perkhidmatan Bumiputra ................ 1

2. Management Accounting Section ...................35

3. Sales & Marketing Section .......................38

k. Industrial Relations Section ...................,̂ 2

5. Management Developpent Section .................,*f9

6. Industrial Engineering Section ..................53

7. Ligh Industry Service Section ...................56

8. Low-Cost Automation Section .....................59

9. Tourist Industry Section ........................61

10. Malaysian Association of Productivity ...........65

11. Wilayah Pantai Timur ............................68

12. Wilayah Utara ...................................70

13. Wilayah Selatan .................................72

l*t. Wilayah Sabah-Serawak ...........................7̂

BAHAGIAN PERKHIDMATAN BUMIPUTRA

KURSUS MELAHIR DAN MEMBENA USAHAWAN (EDP)PERINGKATI

TU JUAN KURSUS

(a) Kepada Bakal Usahawan:Adalah untuk mendoiong mereka memulakan satu perniagaan yang kecil danviable'; untuk membantu supaya mereka dapat memulakan perniagaan itudengan teratur dan betul supaya boleh berkembang.

(b) Kepada Usahawan:Adalah untuk menguatkan dorongan kejayaan dan memberi teknik-teknikpengurusan yang moden supaya mereka dapat menjalankan pengurusan per-niagaan dengan baik, teratur dan rapi. Kursus ini dapat membantu merekamelihat perniagaan dengan lebih objektif lagi dan boleh merancang perkem-bangan perniagaannya.

KANDUNGAN KURSUS

lanya dibahagjkan kepada empat bahagian;(i) Dorongan(ii) Jualan & Pemasaran(iii) Akaun(iv) Lapuran Projek

(i) DORONGAN (2 hari)— Mengenal diri anda— Mengambil Risko

(ii) JUALAN & PEMASARAN (3 hari)— Mengenal dan memilih perniagaan— Memilih tempat perniagaan— Menggalakkan perniagaan— Merancang pemasaran.

(iii) AKAUN (3 hari)— Akaun yang mudah dan ringkas— Keperluan/kepentingannya.— Cara yang mudah mengetahui untung rugj— Mengetahui kedudukan perniagaan— Merancang kewangan

(iv) LAPURAN PROJEK (3 hari)— Perbincangan anda/perniagaan/perkembangan— Analisa permintaan— Analisa pengurusan— Analisa teknikal— Analisa kewangan(Untuk menentukan viabiliti projek an da).

PESERTA

1. Mereka yang mahir dan separuh mahir yang sekarang berkhidmat di sektorswasta.

2. Mereka yang mempunyai kemahiran MARA, Dusun Tua, Pertak, Polyteknikdan lain-lain institusi yang ingin memulakan perniagaan dan perusahaannyasendiri.

3. Usahawan kecil yang ingin membesar dan memperbaiki perniagaan atauperusahaannya sendiri.

4. Ahli-ahli angkatan bersenjata yang telah/akan tamat perkhidmatannya dan inginmenjalankan perniagaan.

5. Mereka yang mempunyai keinginan dan keazaman untuk menubuhkanperniagaannya.

TEMPUH KURSUS

Kursus ini dijatankan selama dua minggu. Merupakan satu kursus yangintensif. lanya dijalankan pada sebelah pagi, tengahari, petang dan ada kalanya se-belah malam.

KURSUS MELAHIR DAN MEMBENA USAHAWAN (EDP)PERINGKATII

(A) PENGURUSAN KEDAI RUNCITTUJUAN KU3RSUS:

— Mendorong dan menyediakan usahawan da!am pengendalian kedairuncit.

- Menolong serta membantu dalam mengenal masalah-masalah pentadbi-ran dan pengurusan kedai runcit.

— Menunjukkan cara pamiran/stok display dalam sesebuah kedai runcit.

- Mengadakan satu simpan kira-kira khas bagj pengurusan kedai runcit.KANDUNGAN KURSUS:

Dibahagikan kepada empat tajuk penting:(i) Belian(ii) Kawalan stok(iii) Galakan jualan(iv) Harga

(i) BELIAN— Jenis-jenis barangan— Yang dirancang dan anggaran-anggaran— Kawalan belian— Peruntukan kewangan untuk belian.

(ii) KAWALAN STOK— Stok asas— Stok sampingan— Pusingan stok

(iii) GALAKAN JUALAN— Letak tempat— Susun cara— Pamiran— Tindakan galakan (publisiti, tawaran istimewa)

(iv) HARGA— Polisi letak harga— Kaedah mark-up— Jualan tunai dan hutang.

PESERTA1. Keutamaan akan diberi kepada calun-calun yang telah mengikuti kursus

EDPI dan sudah memulakan perniagaan.

2. Seboleh-bolehnya peserta-peserta hendaklah mereka yang menjalankanperniagaan runcit (mereka-mereka yang menjalankan perniagaan lain tetapiingin menjalankan perniagaan runcit boleh memohon).

BAYARAN$80.00 termasuk minuman dan makan tengahari.

(B) PENGURUSAN KEDAI MAKANTUJUAN KURSUS:

Untuk memperkenalkan kepada peserta-peserta teknik-teknik modendalam pengurusan kedai makan/restoran yang mana akan membolehkan pe-serta-peserta mempunyai penglibatan yang aktif, sistematik dan berkesan dilapangan ini.

KANDUNGAN KURSUS:Topik-topik yang akan dibincangkan ialah:

— Pengurusan dan pentadbiran dapur— Rekod penerimaan dan pengeluaran— Merancang menu— Membuat catuan— Pengawasan— Pengawasan kos pekerja-pekerja— Penentuan kos makanan dan minuman— Cara-cara menambah keuntungan— Atur cetak alat-alat dan kawasan kerja— Lawatan/kes perbincangan— Danlain-lain.

PESERTA:1. Kursus ini sangat sesuai untuk Usahawan Bumiputra yang melibatkan diri se-

cara langsung di lapangan perniagaan kedai makan, dan juga tuan punyaperniagaan kedai makan/restoran.

2. Keutamaan diberi kepada bekas-bekas peserta kursus Melahir dan MembenaUsahawan Peringkat I.

BAYARAN KURSUS:$80.00 termasuk minuman dan makan tengahari.

(C) KURSUS-KURSUS UNTUK KONTREKTOR

(i) KAEDAH PENENTUAN KOS PEMBINAANTUJUAN KURSUS:

— Melatih peserta mencatit rekod-rekod perniagaan yang mustahakmengenai hasil, kos, belanja, hutang.

— Mengira kos yang sebenar bagi projek yang telah siap dan sedangberjalan.

— Menyediakan penyata kewangan berdasarkan kaedah yang dipela-jari.

KANDUNGAN KURSUS:

— Penerangan tentang Penentuan Kos Kontrek.— Pengkelasan akaun dan kod akaun.— Mengendali dokumen asal dan punca maklumat-maklumat kos.— Penggunaan Buku-Buku Catitan Asal.— Ringkasan kos-kos bahan, upah, alat perkakas, pengangkutan dan kerja-

kerja sub-kontrek.— Penyelarasan untuk bayar dulu dan bayaran terakru (atau bayaran

tertanggung).— Membuat Timbang Duga.— Menyediakan Akaun-Akaun Akhir: Penyata Untung Rugi, Kunci Kira-

Kira.— LATIHAN: Membuat penentuan kos beberapa projek berdasarkan

kaedah yang dipelajari.

PESERTA:

Kursus ini sesuai untuk pengurus/pemilik perniagaan pembinaan, serta kaki-tangan yang menguruskan hal-hal akaun dan kos.

BAYARAN KURSUS:$30.00 seorang termasuk minuman pagi dan petang.

(ii) PENGURUSAN KEWANGAN PEMBINAANTUJUAN KURSUS:

— Untuk membolehkan peserta-peserta memahami kedudukan ke-wangan yang sewajarnya.

— Mengukur daya keuntungan syarikat dan menyedari keperluanrancangan kewangan untuk kelancaran projek.

KANDUNGAN KURSUS:

— Edaran Akaun— Analisa Akaun-Akaun Terakhir:

(a) Penyata Untung Rugi(b) Kunci Kira-Kira

— Prinsip-Prinsip pulangan ke atas modal.— Nisbah kewangan dan nisbah kendalian yang mustahak— Menentukan keperluan kewangan sesuatu prpjek/syarikat— Anggaran aliran wang tunai— Kaedah membuat pemohonan pinjaman

(a) Maklumat penting yang dikehendaki(b) Contoh kertas kerja dan latihan berdasarkan panduan yang

telah dibincangkan.

PESERTA:

Terdiri dari pengurus/pemilik perniagaan pembinaan serta kakitanganyang mengendalikan hal-hal akaun dan kewangan.

BAYARAN KURSUS:$30.00 termasuk minuman pagi dan petang.

(iii) PENGURUSANPROJEKASASTUJUAN KURSUS:- Membolehkan peserta (peniaga pembinaan) mendapat fahaman

yang mendalam tentang teknik dan prinsip pengurusan moden.- Mengamalkan prinsip-prinsip pengurusan projek untuk mempasti-

kan pencapaian maklumat projek pembinaan.

KANDUNGAN KURSUS:

— Cara menyenangkan kerja— Kaji cara— Susunan tapak— Carta kegiatan rencam

— Kajian kes — mengangkut konkrit— Merancang kerja

— Bar charts— Angkatap buruh— Pengurusan bahan

— Kajian kes — membina rumah— Aliran wang tunai.

PESERTA:

Terdiri daripada pengurus/pemilik perniagaan pembinaan, subkontrekdan penyelia/kepala di tapak binaan.

BAYARAN KURSUS:

$30.00 termasuk minuman pagj dan petang.

(iv) PENGURUSAN PEMBINAAN

Kursus ini ialah cantuman kedua-dua kursus (iaitu PengurusanKewangan dan Pengurusan Projek Asas) dijalankan selama 4 hari. (KursusKhas untuk Kontrektor JKR — Anjuran JKR).

KANDUNGAN KURSUS:

— Cara menyenangkan kerja:— Kaji cara— Susunan tapak— Carta kegiatan rencam

— Kajiankes: mengangkut konkrit— Merancang kerja:

Bar Chart— Angkatap buruh— Pengurusan bahan

— Kajian kes— Dugaan awal— Edaran Akaun— Penyata kewangan terakhir

— Penyata untung rugi— Neraca kira-kira

— Aliran wang tunai— Analisa titik pulang modal.

PESERTA:

Untuk kontrektor-kontrektor tertentu yang berdaftar di pilih oleh JKR'

BAYARAN KURSUS:

$40.00 biasanya dibiayai oleh JKR.

(v) PENGURUSAN KHAS PEMBINAAN

Kursus Ini ialah cantuman ketiga-tiga kursus (Pengurusan KewanganPembinaan, Kaedah Penentuan Kos Pembinaan, dan Pengurusan Projek Asas)dijalankan selama 9 hari. (Biasanya dianjurkan oleh badan-badan tertentu).

KANDUNGAN KURSUS:

1. Pengurusan Projek Asas

— Cara menyenangkan kerja— Kaji cara— Susunan tapak— Carta kegiatan rencam

— Kajian kes — mengangkut konkrit— Merancang kerja

— Bar chart— Angkatap buruh— Pengurusan bahan

— Kajian kes - membina rumah— AUran wang tunai

2. Pengurusan Kewangan Pembinaan

— Edaran akaun— Analisa akaun-akaun terakhlr

(a) Penyata untung rugi(b) Kunci kira-kira

— Prinsip-prinsip pulangan ke atas modal— Nisbah kewangan dan nisbah kendalian yang mustahak— Menentukan keperluan kewangan sesuatu prqjek/syarikat— Anggaran Aliran Wang Tunai— Analisa titik pulang modal— Kaedah membuat permohonan pinjaman

(a) Maklumat penting yang dikehendaki(b) Contoh kertas keja dan latihan

3. Kaedah Penentuan Kos Kontrek

— Penerangan tentang penentuan kos kontrek— Pengkelasan akaun dan kod akaun— Mengendali dokumen asal dan punca maklumat-maklumat kos— Penggunaan buku-buku catitan asal

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— Ringkasan kos-kos bahan, upah, alat perkakas, pengangkutan dankerja -kerja subkontrek

— Penyelarasan untuk bayar dulu dan bayaran terakru (atau bayarantertanggung)

— Membuat timbang duga— Menyediakan akaun-akaun akhir — Penyata Untung Rugi, Kunci

Kira-kira— LATIHAN: Membuat penentuan kos beberapa projek berdasar-

kan kaedah yang dipelajari

PESERTA:

Untuk semua kontrektor Bumiputra.

BAYARAN KURSUS:

$90.00 termasuk minuman pagi dan petang

(D) STRATEGIPENGURUSAN KEWANGAN UNTUK PENIAGA KECILTUJUAN KURSUS:

Untuk membincangkan beberapa kaedah pengurusan kewangan yangboleh menambahkan keuntungan dan mempercepatkan perkembangan enter-prais/pemiagaan.

KANDUNGAN KURSUS:

— Rekod sebagai alat pengurusan— Memahami dan menganalisa penyata-penyata kewangan perniagaan— Merancang keuntungan perniagaan (break-even analysis)— Pengurusan modal pusingan (working capital management)— Pengenalan belanjawan modal.

PESERTA:

1. Bekas peserta kursm EDPI yang telah menjalankan perniagaan.

2. Kakitangan bahagian kewangan syarikat perniagaan swasta.

BAYARAN KURSUS:

$80.00 minuman dan makan tengahari.

(E) STRATEGIPENGURUSAN PEMASARAN UNTUK PENIAGA KECILTUJUANKURSUS:

Membincangkan beberapa kaedah dan pendekatan pemasaran yangsesuai dan berkesan untuk usahawan-usahawan kecil.

KANDUNGAN KURSUS:

— Pengenalan konsep pemasaran— Pemasaran untuk peniaga-peniaga kecil— Perancangan pemasaran dan penyelidikan pemasaran— Maklumat-maklumat pemasaran— Penentuan kos pemasaran.

PESERTA:

Usahawan-usahawan yang telah mengikuti kursus EDP I ataukakitangan syarikat-syarikat perniagaan yang terlibat denganaktiviti-aktiviti pemasaran dan galakan jualan.

BAYARAN KURSUS:

$80.00 tennasuk minuman dan makan tengahari.

KURSUS-KURSUS KHAS

(i) Wang Buat Wang(ii) Simpan Kira—Kira(iii) KUPP(iv) Bengkel Usahawan Sehari

(i) KURSUS WANG BUAT WANGTUJUANKURSUS:

— Member! fahaman kepada usahawan-usahawan tentang konsep wangdan modal di dalam perniagaan.

— Menerangkan penggunaan modal dengan cara yang berkesan.— Member! latihan mengenai daya pengeluaran wang dengan mengguna-

kan sistem pengurusan yang baik.— Memperkenalkan sistem menyimpan rekod lembaran kerja.

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KANDUNGAN KURSUS

- Peranan Wang Dalam Perniagaan- Penggunaan Modal — Kelengkapan

- Stok — Belian — Jualan- Rekod — rekod yang asas dan mudah

— mengetahui pemiagaan yang sihat dan sakit- Sistem menyimpan rekod lembaran kerja- Rekod sebagai alat merancang dan membuat keputusan.

PESERTA:

(1) Bagi mereka yang sudah menjalankan pemiagaan seperti kain baju,kasut, buah-buahan, buku dan alatulis, tayar dan lain-lain.

(2) Usahawan-usahawan yang menjalankan pemiagaan perkhidmatanseperti bengkel motor, kedai jahit, rest or en, kedai dobi, radio, TV danalat-alat letrik dan lain-lain.

(3) Pemiagaan runcit.

BAYARAN KURSUS:

$20.00 termasuk minuman dan makan tengahari.

(u) KURSUS SIMPAN KIRA-K1RATUJUAN KURSUS:

- Melatih peserta-peserta mengadakan satu sistem perakaunan yangmudah dan lengkap.

- Menyediakan penyata kewangan berdasarkan sistem perakaunan yangdipelajari.

KANDUNGAN KURSUS:

- Pentingnya akaun dan pengkelasan akaun.- Rekod jualan dan penerimaan wang tunai mengikut kaedah catitan se-

aliran (single-entry system).- Menyediakan penyata kewangan - Penyata Untung Rugi dan Kunci

Kira-Kira.- Rekod belian dan pembayaran wang tunai mengikut kaedah catitan se-

aUran.

11

— Memahami anatisa titik pulang modal.— Peibezaan antara ketunaian dan keuntungan juga nisbah lain bag!

pengurusan kewangan yang mudah.

PESERTA:

Terbuka kepada semua penjaja-penjaja kecil seperti penjual ais-krim, airbatu, buah-buahan dan lain-lain yang menggunakan motosikal, kereta sorongatau gerai-gerai atau warong-warong kecil di tepi jalan atau di pasar.

BAYARAN KURSUS:$30.00 termasuk minuman danmakan tengahari.

(iii) KURSUS UNTUK PEGAWAI-PEGAWAI PEMBANGUNAN USAHAWANBAG! AJENSI-AJENSIKERAJAAN TERTENTU (KUPP)

PERKARA/AKTWITl:

Kursus ini ialah kursus-kursus EDP I dan EDP II yang dijalankankhas untuk pegawai-pegawai atau kakitangan ajensi kerajaan bagi meleng-kapkan mereka dengan kemahiran-kemahiran asas yang praktikal bagi mem-bolehkan mereka memberi khidmat nasihat yang berkesan kepada peniaga-peniaga kecil yang menerima sekim bantuan tertentu dari mereka.

JENTCRA PENTADfflRAN PEMBANGUNAN USAHAWAN MALAYSIAHARIINI:

— Jawatankuasa Bersama Peringkat Kebangsaan:PDPN, KKBS, RISDA, KEMENTAH, DARA, FELDA, RISDA, YUNITPENYERTAAN BUMIPUTRA SABAH (YBP) dan FELCRA (Permin-taan Khas).

— Jawatankuasa Bersama Peringkat Negeri.Jawatankuasa dipengerusikan oleh Pengarah Negeri, JabatanKebudayaan Belia dan Sukan.

— Seketariat akan diujudkan sebagai "information centre".* Peringatan

Semua kursus "Melahir dan Membena Usahawan" dikendalikan bersamaoleh PDPN, Kementerian Kebudayaan Belia dan Sukan (KKBS), RISDA,FELDA, DARA dan YUNIT PENYERTAAN BUMIPUTRA (YPB) SABAH.Pemohanan-pemohanan hendakalah dikemukakan kepada pejabat-pejabatnegeri masing-masing.

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1. BENGKEL: DORONGAN KECAPAIAN

OBJEKTIF

1. Untuk menanam semangat inginkan kejayaan dan kemahuan dikalanganusahawan dan bakal usahawan.

2. Untuk mendorong kepada usahawan dan bakal usahawan supayasentiasa berusaha dengan bersungguh-sungguh dalam setiap lapangan ke-usahawanan.

3. Menghuraikan faktur-faktur yang menjadi penggerak dan pendorong ke-pada usahawan-usahawan yang beijaya.

KANDUNGAN

1. Menganalisa diri2. Mengambil risiko3. Merancang kejayaan4. Sifat-sifat kejayaan usahawan5. Menentukan matlamat (anda & enterprais)6. Membandingkan usahawan dan enterprais

PESERTA-PESERTA

1. Usahawan-usahawan2. Bakal-bakal usahawan yang ada kemahiran dan pengalaman3. Isteri/anak usahawan yang bakal mengambil alih pemiagaan

BAYARAN$ 10.00/seorang/sehari.

2. BENGKEL: JUALAN DAN PEMASARAN

OBJEKTIF

Untuk membimbing peserta-peserta memahami fungsi-fungsi dan kesantindakan pemasaran terhadap kemajuan pemiagaan yang penuh dengan pertandin-gan.

13

KANDUNGAN

1. Penjualan — Darah daging perniagaan2. Kepentingan perancangan pemasaran dan penyelidikan pemasaran3. Perniagaan dan persaingan4. 'Market Share' — berapa banyak yang anda dapat menguasi5. Stratiji pemasaran moden6. Pembeli dan pembelian7. Stratiji penjualan8. Bagaimana meniayakan jualan9. Maklumat-maklumat pemasaran

PESERTA-PESERTA

1. Usahawan-Usahawan2. Isteri/anak usahawan yang bakal mengambil alih perniagaan3. Pengurus-pengurus4. Eksekutif bahagian pemasaran5. Pembantu-pembantu keusahawan

BAYARAN$ 10.00/seorang/sehari.

3. BENGKEL: REKOD PERNIAGAAN

OBJEKTIF

Menerangkan kepentingan dan kaedah-kaedah menyimpan rekod yang mudahuntuk sesebuah perniagaan.

KANDUNGAN

1. Rekod dan perniagaan2. Cara-caia menyimpan rekod3. Mengenal penyata untung rugi dan neraca kira-kira4. Analisa penyata kewangan.

14

PESERTA-PESERTA

1. Usahawan-usahawan2. Pengurus-pengurus Syarikat/Perniagaan

BAYARANSlO.OO/seorang/sehari.

4. BENGKEL: MEN1NGGIKAN JUALAN

OBJEKTIF

Untuk membincangkan beberapa kaedah dan cara-cara praktikal yangberkesan bag! meninggikan jualan barang atau idea.

KANDUNGAN

1. Erti penjualan2. Persiapan penjualan3. Sifat-sifat yang penting untuk penjualan4. Stratiji galakan jaulan.

PESERTA^ESERTA

1. Usahawan-usahawan2. Pengurus-pengurus jualan3. Isteri/anak-anak usahawan yang bakal mengambil alih perniagaan4. Pekerja-pekerja anda.

BAYARANSlO.OO/seorang/sehari.

5. BENGKEL. PEMASARAN PUNCA KEJAYAAN PERNIAGAAN

OBJEKTIF

Menghuraikan kaedah-kaedah pemasaran moden dan cara-cara mengatasicabaran dunia perniagaan-perniagaan hari ini.

15

KANDUNGAN

1. Pemiagaan dan persaingan2. Kejayaan melalui perancangan3. Pemasaran dan perniagaan4. Pembeli dan pembelian5. Stratiji Pemasaran Moden6. Penjualan — darah dagtng perniagaan

7. Stratiji penjualan8. Bagaimana menjayakan jualan

PESERTA-PESERTA

1. Usahawan-usahawan2. Pengurus-Pengurus jualan

3. Isteri/anak usahawan yang bakal mengambil-alih perniagaan4. Pekerja-pekerja anda

HAYARANSlO.OO/seorang/sehari.

6. BENGKEL: MENINGGIKAN KEUNTUNGAN

OBJEKTIF

1. Member! kesedaran kepada peserta-peserta kursus tentang masalah-masalah dalam dunia perniagaan.

2. Untuk mendedahkan kepada peserta-peserta tentang langkah-langkahdan tindakan-tindakan yang patut dibuat bagi mengukur dan meninggiday a keuntungan syarikat.

KANDUNGAN

1. Ma tlamat perniagaan.

2. Pengurusan menguntungkan:

16

i. Belianii. Jualaniii. Kawalan Stokiv. Galakan jualanv. Harga

3. Kaedah mengira untung yang mudah - Titik Pulang Modal.

PESERTA-PESERTA

1. Usahawan-usahawan2. Isteri/anak usahawan yang bakal mengambil-alih perniagaan3. Pengurus-pengurus syarikat

BAYARAN:$ 10.00/seorang/sehari.

7. BENGKEL: MERANCANG WANG TUNAI

OBJEKTIF:

(1) Mendapat pengetahuan/fahaman yang mendalam tentang kaedahperancangan wang tunai bersesuaian dengan sesuatu perniagaan.

(2) Untuk mengawal penerimaan dan pembayaran wang tunai perniagaansupaya dapat memberikan pulangan yang maksima.

KANDUNGAN:

(1) Peranan Wang Tunai

(2) Putaran Wang Tunai

(3) Kaedah Merancang Wang Tunai

(4) Langkah-langkah praktikal untuk menjamin ketunaian.

PESERTA-PESERTA:

(1) Usahawan-usahawan(2) Isteri/anak-anak usahawan yang bakal mengambil-alih perniagaan.

(3) Pengurus-pengurus perniagaan.

17

BAYARAN

$ 10.00/seorang/sehari.

8. BENGKEL: MERANCANG PERKEMBANGAN PERNIAGAAN

OBJEKTIF:

(1) Menyebarkan pengetahuan/fahaman yang lebih mendalam tentangteknik perancangan demi untuk kemajuan perniagaan.

(2) Membolehkan seseorang usahawan itu membuat tindakan yangberkesan terhadap perniagaan.

(3) Menghuraikan prinsip-prinsip perancangan yang Mable dan feasible',iaitu sesuatu yang boleh dicapai melalui stratiji tindakan yang tertentu.

KANDUNGAN:

(1) Asas rancangan — Bagaimanakah keadaan perniagaan anda sekarang?

(2) Menyediakan Rancangan:(i) Matlamat?(ii) Polisi?(iii) Stratiji?

(3) Melaksanakan dan mengawal rancangan.

PESERTA-PESERTA:

(1) Usahawan-usahawan.(2) Isteri/anak-anak usahawan yang akan mengambil-alih perniagaan.

(3) Pengurus-pengurus syarikat.

(4) Eksekutif bahagjan pengurusan dan pentadbiran.

BAYARAN:

SlO.OO/seorang/sehari.

18

9. BENGKEL: MERANCANG PERKEMBANGAN BELIAN

OBJEKTIF

(1) Menolong serta membantu usahawan dalam mengenal masalahpembelian dalam perniagaan.

(2) Untuk menghuraikan kaedah-kaedah pembelian yang betul dalam duniapersaingan.

KANDUNGAN:

(1) Belian dan risikonya.

(2) Belian dan 5R.

(3) Unsur-unsur betian.

(4) Belian dan stok.(5) Harga dan untung.

PESERTA-PESERTA:

(1) Usahawan-usahawan.

(2) Isteri/anak usahawan yang bakal mengambil-alih perniagaan.

(3) Eksekutif pengurus dan kakitangan bahagian pembelian.


10. BENGKEL: PUSINGAN STOK

OBJEKTIF

(1) Untuk menjamin modal yang dilaburkan dalam bentuk stok diputarkandan diperkembangkan dalam perniagaan.

(2) Menunjukkan jumlah modal pusingan yang sesuai disimpan dalambentuk stok.

(3) Membantu usahawan mengenal stok-stok yang cepat putarannya.(4) Memperlihatkan kesan-kesan terhadap putaran stoknya.

19

KANDUNGAN:

(1) Maksud putaran stok.

(2) Kaedah-kaedah mengira pusingan stok.

(3) Cara-cara menunjukkan pusingan stok.

(4) Langkah-langkah mempercepat putaran stok.

PESERTA-PESERTA:

(1) Usahawan-usahawan

(2) Pengurus-pengurus syarikat

(3) Eksekutif dan kakitangan bahagjan penjualan.

BAYARAN:

$10,00/seorang/sehari.

11. BENGKEL: KAWALAN STOK

OBJEKTIF:

(1) Member! maklumat berhubung dengan kesan stok terhadap permintaanpelanggan.

(2) Untuk menghindarkan kawalan stok yang lemah yang boleh menyebab-kan penyalahgunaan modal dalam pemiagaan.

(3) Mengetahui pentingnya kawalan stok.

KANDUNGAN:

(1) Unit kawalan:(i) Analisajualan?(11) Anallsa stok?

(2) Sistem kawalan:- pengawasan secara pandangan

(3) Kebaikan dan keburukan menyimpan stok:- Apakah kos sebenar yang terlibat?

20

(a) Kos faedah atas modal yang terikat(b) Kos ruang(c) Kos insuran(d) Kos pengendalian dan boroh(e) Kos pentadbiran(f) Kos melepas(g) Lain-lain kos

(4) Unsur-unsur dalam kawalan stok.

PESERTA-PESERTA:

(1) Usahawan-usahawan.

(2) Penyelia-penyelia perniagaan.

(3) Pengurus-pengurus syarikat.

(4) Eksekutif bahagian pembelian dan kawalan stok.

BAYARAN:SlO.OO/seorang/sehari.

12. BENGKEL: MERANCANG PENGELUARAN

OBJEKTIF:

(1) Membolehkan sesebuah firma itu mengeluarkan pengeluarannyamengikut jadual yang ditetapkan pada kadar kos yang minima.

(2) Menterjemahkan ramalan jualan atau pesanan jualan sesebuah firmakepada rancangan pen gel u a ran yang berkesan.

(3) Memberi maklumat yang segera terhadap peringkat pengeluaran keatastiap-tiap pesanan jualan yang diterima, mengetahui perkembanganyang tidak memuaskan pada peringkat permulaan supaya tindakanpembetulan da pat dijalankan.

KANDUNGAN:

(1) Fungsi perancangan pengeluaran dan kawalan.

21

(2) Keluaran:— spesifikasi pengeluaran— carta-carta proses

(3) Pengawasan invented(4) Penjadualan dan penempatan (Scheduling dan Loading)

— jenis-jenis penjadualan dan penempatan— objektif dan faedah-faedahnya— prinsip-prinsip penjadualan dan penempatan

(5) Pesanan (ordering)— jenis-jenis sistem pesanan

— pesanan ikut tempahan (works order)— pesanan mengikut stok (ordering to stock)

(6) Penghantaran (dispatching).

PESERTA:

(1) Usahawan-usahawan(2) Eksekutif-eksekutif pengeluaran

(3) Penyelia-penyelia pengeluaran

BAYARAN:

$ 10.00/seorang/sehari.

13. BENGKEL: ANALISA NILAI DAN KAWALAN MUTU

OBJEKTIF:

1. Memperlengkapkan firma-firma dengan menggunakan sesuatu tekniksecara sistematik di dalam menganalisakan sesuatu pengeluaran.

2. Menetapkan nilaian harga sesuatu pengeluaran mengikut keupayaaanfungsinya.

3. Menerangkan jenis-jenis pemeriksaan yang tertentu terhadap sesuatupengeluaran.

4. Pembentukan semangat kepentingan mutu bagj pengeluar-pengeluar.

22

KANDUNGAN:

1. Dasar penting kejuroteraan nilai.

2. Merancang keija kejuruteraan nilai:

— teknik-teknik am— teknik-teknik yang tertentu (lapan peringkat)

3. Penciptaan:

— fungsi asas— penilaian idea

4. Analisa kos

5. Perbincangan mengenai 4 langkah cara pengajian:

— peringkat maklumat— peringkat ciptaan— peringkat penilaian— peringkat cadangan

6. Mutu dan pengawalan mutu7. Maklumat mengenai mutu8. Pengujian dan pemeriksaan

PESERTA-PESERTA


(2) Eksekutif-eksekutif pengeluaran


BAYARAN:

SlO.OO/seorang/sehari.

14. BENGKEL: MELETAKKAN HARGA

OBJEKTIF:

(1) Member! pengetahuan cara-cara meletakkan harga.

23

(2) Member! pelajaran secara teori dan praktik berhubung dengan masalah-masalah dalam meletak harga.

KANDUNGAN:

(1) Matlamat dalam meletakkan harga.

(2) Maklumat-maklumat luaran bagi meletak harga.

(3) Maklumat-maklumat dalaman yang perlu diketahui untuk meletakkanharga.

(4) Cara-cara meletak harga dan kesannya.

PESERTA-PESERTA


(2) Ahli-ahli eksekutif pemasaran

(3) Penyelia-penyelia perniagaan.


15. BENGKEL: KAEDAH MENGURANGKAN KOS

OBJEKTIF:

(1) Membantu pengurusan dalam membentuk dasar dan kaedahmengurangkan kos.

(2) Menerangkan unsur-unsur kos untuk tujuan pengawalan & penjimatankos pengeluaran dan pentadbiran perniagaan.

KANDUNGAN:

(1) Kos-kos untuk menjalankan perniagaan

(2) Mengapa usahawan perlu menjimatkan kos

(3) Kaedah mengurangkan kos:

— buruh— bahan— overheads.

24

PESERTA-PESERTA:


(2) Pengurus-pengurus Syarikat

(3) Isteri/anak usahawan yang bakal mengambil-alih perniagaan


(5) Eksekutif Bahagian Kewangan.

BAYARAN:$ 10,00/seorang/sehari.

25

BAHAGIAN PERKHIDMATAN BlMIPl/TERA

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9.

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TARIKH

25hb Jan. - 27hb Jan.

IShb Feb. - IThb Feb.

22hb Mac. - 24hb Mac.

15hb April-lThb April

3hb Hei - Shb Met.

22hb Julai-24hb Julai

2hb Ogos - 4hb Ogos

6hb Sept.- Shb Sept

13hb Sept.- 15hb Sept

4hb Okt. - Shb Okt.

Shb Nov. - lOhb Nov.

PENGANJUR

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16.

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20

21.

22.

23.

24.

25.

26.

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TARIKH

18hb Jan. - 30hb Jan.18hb Jan, - 30hb Jan.

Ihb Feb. - 13hb Feb.Ihb Feb. - I3h6 Feb.Ihb Feb. - 13hb Feb.8hb Feb. - 20hb Feb.8hb Feb. - 20hb Feb.8hb Feb. - 20hb Feb.

15hb Feb. - 27hb Feb.15hb Feb. - 27hb Feb.15hb Feb. - 27hb Feb.IShb Feb. - 27hb Feb.

Ihb Mac. - 13hb Mac.Ihb Mac. - 13hb Mac.Ihb Mac. - 13hb Mac.Ihb Mac. - 13hb Mac.8hb Mac - 20hb Mac

IShb Mac. - 27hb Mac.IShb Mac. - 27hb Mac.22hb Mac. - 3hb April

5hb April- 17hbApri 112hb April- 24hb A p r i l12hb April- 24hb A p r i l12hb April-24hb AprilI2hb April-24hb April12hb April-24hb April12hb April-24hb April12hb April-24hb April19hb April- Ihb Mei3hb Mei. - 7hb Mei3hb Mei . - 7hb Mei3hb Mei . - 7hb Mei3hb Mei. - 7hh Mei

lOhb Mei. -22hb MeilOhb Mei -22hb MeilOhb Mei. -22hb Mei17hb Mei. -29hb Mei17hb Mei. -29hb Mei

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43.

44.

45.

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PahangJohorSelangorKedahPahangPerakP . PinangPahang

TARIKH

31hb Mei. - 2hb Jun31hb Mei. -12hb Jun31hb Mei. -12hb Jun31hb Mei. -12hb Jun

31hb Mei. -12hb Jun26hb Julai- 7hb Ogos26hb Julai- 7hb Ogos

2hb Ogos -14hb Ogos2hb Ogos -I4hb Ogos2hb Ogos -14hb Ogos2hb Ogos -14hb Ogos

16hb Ogos -28hb Ogos30hb Ogos -llhb Sept.

Ihb Sept.-13hb Sept.6hb Sept.-18hb Sept.6hb Sept.-18hb Sept.6hb Sept.-18hb Sept.6hb Sept.-18hb Sept.6hb Sept. -IShb Sept.

13hb Sept.-25hb Sept.20hb Sept. - 2hb Okt.20hb Sept . - 2hb Okt .4hb Okt. -I6hb Okt.4hb Okt. -16hb Okt.4hb Okt. -16hb Okt.4hb Okt. -16hb Okt.

IShb Okt. -20hb Okt.2Shb Okt. - 6hb Nov.

8hb Nov. -20hb Nov.Shb Nov. -20hb Nov.8hb Nov. -20hb Nov.15hb Nov.-27hb Nov.

IShb Nov. -27hb Nov.

29hb Nov. -llhb Dis.

PENGANJUR

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TARIKH

4hb Jan. - 30hb Jan.15hb Feb. - 6hb Mac.

Shb Mei. - 29hb Mei.19hb Julai-llhb Ogos

2hb Ogos -28hb Ogos2hb Ogos -28hb Ogos4hb Okt. -30hb Okt.

29hb Nov. -25hb Dis.

5hb April-17hb Aprilllhb Okt. -30hb Okt.18hb Okt. -30hb Okt.

llhb Jan. - 14hb Jan.l lhb Jan. - 14hb Jan.

Ihb Feb. - Shb Feb.29hb Feb. - Ihb Mac.19hb April-25hb April

31hb Mei. - 4hb Jun16hb Ogos - 20hb Ogos6hb Uis. - lOhb Dis.

Ihb Mac. - Shb Mac.8hb Mac. - 12hb Mac.

22hb Mac. - 26hb Mac.22hb Mac. - 26hb Mac

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Ihb Feb. - 4hb Feb.Ihb Feb. - 4hb Feb.Ihb Feb. - 4hb Feb.6hb Feb. - 9hb Feb.8hb Feb. - llhb Feb.8hb Feb. - llhb Feb.8hb Feb. - llhb Feb.

22hb Feb. - 25hb Feb.22hb Feb. - 25hb Feb.

Ihb Mac. - 4hb Mac.IShb Mac. - 18hb Mac.IShb Mac. - 18hb Mac.IShb Mac. - 18hb Mac.19hb Mac. - 22hb Mac.19hb Mac. - 22hb Mac.5hb April-Shb April

24hb Mei. - 27hb Mei.24hb Mei. - 27hb Mei.31hb Mei. - 3hb Jun

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11

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11

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KURSUS-KURSUS MMU II(PEMBINAAN)

MMU IIittin

"iin

11ii

TEMPAT

PerilsSarawakMelakaN. SembilanKedahTrengganuKelantanSabahSel angorJohorP. PinangPerakKedahW. PersekutuanTrengganu

Kudat, SabahKudat, SabahKudat, SabahPahangJohorPahangLahad Datu,Sabah

1111

TARIKH

9hb Ogos - 12hb Ogos9hb Ogos - 12hb Ogos

16hb Ogos - 19hb Ogos23hb Ogos - 26hb Ogos23hb Ogos - 26hb Ogos'6hb Sept.- 9hb Sept6hb Sept.- 9hb Sept6hb Sept.- 9hb Sept

20hb Sept.- 23hb Sept20hb Sept.- 23hb Sept27hb Sept.- 30hb Septllhb Okt. - 14hb Okt.25hb Okt. - 28hb Okt.Ihb Nov. - 4hb Nov.

13hb Dis. - 16hb Dis

19hb April-21hb April22hb April-24hb April26hb April-28hb April24hb Mei. - 26hb Mei.15hb Julai-17hb Julai25hb Okt. - 27hb Okt.15hb Nov. - IThb Nov.

18hb Nov. - 20hb Nov.22hb Nov. - 24hb Nov.

PENGANJUR

,,

..ii

..

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11

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YPB

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Pel da"»

YPB

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Penyelaras Kursus: Mohd Zaki b. HanzahP.D.P.N. Sg. NayPetaling Jaya.

31

BIL.

1.

2.

3.

4.

S.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

BENGKEL/SEMINAR

PROGRAM SEMINAR USAHAWAN

Kawalan Stok

Meninggikan Keuntungan

Her an c an g Perkembangan Perniagaan

Merancang Wang Tbnai

Meninggikan Jualan

Merancang Pengeluaran


Dorongan Kecapaian

Dorongan Kecapaian

Merancang Perkembangan Perniagaan

Pemasaran Punca Kejayaan Perniagaan

Analisa Nilai dan Kawalan Mutu

Meninggikan Jualan And a

Dorongan Kecapaian


Dorongan Kecapaian

Pusingan Stole

Merancang Wang Tunai

Pemasaran Punca Kejayaan Perniagaan

Meletakkan Harga

Merancang Pengeluaran

Kaedah Mengurangkan Kos

Kawalan Stok

Rekod-rekod Asas Pengurusan Perniagaan

Merancang Perkembangan Belian

Kawalan Mutu

Rekod-rekod Asas Pengurusan Perniagaan

Dorongan Kecapaian

TARIKH

lOhb Januari

17hb Januari

31hb Januari

7hb Februari

7hb Februari

llhb Februari

7hb Mac

7hb Mac

21hb Mac

4hb April

3 5 4hb April

18hb April

2hb Mei

2hb Mei

16hb Mei

16hb Mei

30hb Mei

6hb Jun

5 S 6hb Jun

14hb Jun

20hb Jun

8hb Ogos

22hb Ogos

22hb Ogos

29hb Ogos

5hb September

19hb September

19hb September

TEMPAT

Petaling Jaya

Petal ing Jaya

Pulau Pinang

Kuantan

Petaling Jaya

Petaling Jaya

Sarawak

Petaling Jaya

Johor Bharu

Sabah

Petaling Jaya

Petaling Jaya

Alor Star

Kelantan

Kuantan

Sabah

Petaling Jaya

Petaling Jaya

Johor

Petaling Jaya

Sarawak

Petaling Jaya

Petaling Jaya

Alor Star

Petaling Jaya

Petaling Jaya

K. Trengganu

Pulau Pinang

32

BIL.

29.

30.

31.

32.

33.

34.

35.

36.

37.

38.

39.

40.

BENGKEL/SEHINAR

Kawalan Stok

Herancang Wang Tunai

Meninggikan Jualan Anda

Dorongan Kecapaian

Meletakkan Harga

Merancang Perkembangan Belian

Kawalan Mutu

Merancang Wang Tunai

Kawalan Mutu

Merancang Perkembangan Perniagaan

Penentuan Kaedah Mengurangkan Kos

Meninggikan Jualan

TARIKH

3hb Oktober

lOhb Oktober

17hb Oktober

31fib Oktober

7hb November

21hb November

21hb November

28hb November

28hb November

5hb Disember

12hb Disember

19hb Disember

TEMPAT

Johor Bharu

Sabah

Kuantan

Sarawak

Pulau Pinang

Petal ing Jaya

Johor

Sarawak

Sabah

Johor Bharu

Petaling Jaya

Sabah

Penyelaras Bengke); Nik Zalnlah bte N.A. RahmanP.D.P.N. Sg.WayPetal Ing Jaya.

33

BIL.

1.

2.

3.

4.

5.

6.

7.

8.

9.

KURSUS

JADUAL LATIHANKUPP*(I) , f l l ) ,

CUDDAN BPMB** 1982

BPMB

KUPP (I)

KUPP (ID

BPHB

KUPP (I)

KUPP (II)

BPMB

KUPP (III)

BPMB

TEHPAT

PDPN,Petaling Jaya

Kuching,Sarawak

Kota KinabaluSabah

PDPN,Petaling Jaya

Petaling Jaya

Petaling Jaya

PDPN,Petaling Jaya

Petaling Jaya

PDPN,Petaling Jaya

TARIKH

Jan 18hb-Mac 20hb1982

Feb, 8hb-20hb 1982

Apr.l2hb-24hb 1982

Apr.19hb.Jun 19hb1982

Mei 10hb-22hb 1982

Julai 19hb-31hbl982

Ogos 16hb -Okt 16hb1982

Sept.l3hb-0kt. 2hb1982

Okt. llhb-Dis. llhb1982

PENGANJUR

Bank PembangunanMalaysia Berhad

PDPN ***

PDPN ***

Bank PembangunanMalaysia Berhad

PDPN ***

PDPN ***

Bank PembangunanMalaysia Bhd.,

PDPN ***

PDPN ***

PENYELARAS

Nik MustaphaRajaSalleh

Rauzah ZainalAbidin

Aini Idros

Hohd IskandarYusoof

Tengku AdliTengkuAbdullah

Aini Idros

Mohd Isa Ipal

Aini Idros

Nik MustaphaRaja Abdullah

* KUPP - Kursus-kursus untuk Pegawai-Pegawai Pembangunan** BPMB - Bank Pembangunan Malaysia Berhad*** Terbuka kepada badan-badan Kerajaan lain yang hendak raenganjur

34

MANAGEMENT ACCOUNTING SECTIONSYNOPSIS OF COURSES

MA 1 INTRODUCTION TOACCOUNTING PRACTICES

This course introduces the basics ofaccounting principles and their prac-tical uses.

It is useful for all junior personnelwho are directly or indirectly involved inaccounting functions.

MA 2 BASIC ACCOUNTING FOREXECUTIVES

Most executives in companies havelittle or no background in accounting tobe able to understand and interpret ac-counting reports correctly. This courseaims at giving executives sufficientknowledge of accounting.

It is suitable1 for both junior andsenior executives who have some or noknowledge of accounting.

MA 3 FINANCIAL MANAGEMENTI

This course is particularly suitablefor senior non-financial managers. Theemphasis of the course is on Manage-ment of Short & medium TermResources. Working Capital Management,Cash Planning, Credit Managementand Financial analysis are the majortopices.

MA 4 FINANCIAL MANAGEMENTII

This is a follow up to Financial

Management I and emphasis is on giv-ing senior Managers an opportunity toknow about long term financing.Basically the course covers CapitalMarkets - both primary and secon-dary; how they operate, Types of LongTerm Financing, Business Valuationand Portfolio Management.

MA 5 COSTING I

This course is suitable for person-nel in Marketing, Production and otherfunctions, who have no knowledge ofCosting. It concentrates on ProductCosting with emphasis on the threeitems of product cost, i.e. MaterialsLabour and Overheads.

MA 6 COSTING II

This is an advanced course forthose who have already attendedCosting I. The subjects covered areMarginal Costing & BreakevenAnalysis, Standard Costing, and CostingMethods such as Job Costing, ProcessCosting etc.

MA 7 PROJECT EVALUATION

The course aims at training par-ticipants in project appraisal using Dis-counted Cash Flow (DCF) techniques.

It is useful for middle managementexecutives with some accountingbackground and also professionalengineers, architects and others whoneed a knowledge of project appraisal.

35

MA 8 CASH FLOW MANAGE-MENT

The course enables participants tosee their contribution to the manage-ment of cash flow and also trains themin the techniques of Cash Flow Manage-ment.

It is suitable for middle and topmanagement executives.

MA 9 BUDGETARY CONTROL

This course enables participants toprepare and use budgets for planningand control.

All middle and top managementexecutives who are interested in gaininga sound knowledge of Budgeting and itsapplication as a control tool in businessorganisations, would benefit from thiscourse.

MA 10 PENGENALANPERAKAUNAN

Kursus ini bertujuan untukmemberi fahaman asas tentang prinsip-prinstp perakaunan dan bagaimanamempraktikkannya.

Kursus ini adalah sesuai untuksemua kakitangan rendah yang terlibatdalam urusan akaun secara langsungatau tidak langsung.

MA 11 PENENTUAN KOS

Kursus ini adalah sesuai untukeksekutif atau pegawai di dalam bidangPemasaran, Pengeluaran & bidang-bidang lain yang tidak mempunyai asaspengetahuan Penentuan Kos.

Tumpuan perbincangan adalahmengenai 3 unsur utama Kos Barangiaitu Kos Bahan, Buruh & Overhead.

MA 12 PENGURUSAN KEWANGAN I

Kursus ini adalahpengurus-pengurus yangbidang Kewangan.

sesuai untukbukan dari

Penekanan kursus adalahmengenai Pengurusan Punca-PuncaKewangan jangka pendek sepertiPengurusan Modal Kerja, PerancanganTunai, dan memahami dan analisaPenyata-Penyata Kewangan.

36

MANAGEMENT ACCOUNTING SECTION

NO

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

COURSE

Introduction to AccountingPractices

Basic Accounting forExecutives

Financial Management I

Costing I

Project Evaluation

Budgetary Control

Pengurusan Kewangan

Costing II

Financial Management II

Cash Flow Management

Pengenalan Perakaunan

Penentuan Kos

VENUE

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Jan. 11 - 15

Jan. 18 - 22

Feb. 2 - 4

March 2 - 4

April 5 - 9

May 4 - 6

June 1 4 - 1 6

Sept. 21 - 23

Oct. 19 - 21

Oct. 26 - 28

Nov. 22 - 26

Dec. 7 - 9

OFFICER-IN-CHARCE

A.T. Sundram

A.T. Sundram

Teo Ten

Harris Itam

Charles Teh

Shee Hah Eai

Fred Lew

Harris Itam

Charles Teh

Charles Teh

Shee Wah Eai

Fred Lew

FEE

$150.00

$200.00

$120.00

$120.00

$200.00

$120.00

$ 90.00

$120.00

$120.00

$120.00

$150.00

$ 90.00

37

SALES & MARKETING SECTION- SYNOPSIS OF COURSES

SM 1 SALESMANSHIP

The objective of this course is tohelp sales personnel develop asystematic approach to making sales soas to increase sales volume. SalesPresentations and Mock Selling Sessionsare included.

All sales personnel especially thosedirectly connected with selling con-sumer goods or services, will find thiscourse useful.

SM 2 SALES MANAGEMENT

The objective of the course is tohelp sales management personneldevelop an organised approach in deal-ing with problems they encounter inmanaging their sales force and otherfunctional responsibilities in planning,directing and controlling the total salesoperations in the company. The coursehighlights the skilful use of majormethods, techniques and tools in solvingvarious problems.

Sales Managers and Senior SalesExecutives who are involved hi plann-ing, directing and controlling the salesoperations in their respective organisa-tions would benefit from this course.

SM 3 INTRODUCTIONMARKETING MANAGEMENT

TO

The objective of this course is to ac-quaint sales & marketing personnel inthe various industries with modernmarketing concepts & tools. It also seeks

to help sales executives handle the com-plex marketing problems of today'scompetitive market situation.

It is useful for all sales & marketingpersonnel.

SM 4 PROFITSADVERTISING

THROUGH

The objective of this course is togive participants an awareness of theprinciples and problems in advertising,with a view to helping them to makesound executive decisions for greater ef-fectiveness of advertising appropria-tions. The course will also stimulate ac-tive interest and intelligent appreciationof different advertising media.

Senior and Middle Managementpersonnel in the Marketing/Sales/Advertising Departments who areresponsible for administering advertisingappropriations would benefit from thiscourse.

SM 5 SETTING UP EXPORTBUSINESS & DOCUMENTATION

This course has been speciallydesigned and developed for new comersin export business. Its objective is toprovide comprehensive information onthe mechanics of conducting exportbusiness within the broad framework ofGovernment Policy and Procedures.

Enterpreneurs/Managers andExecutives who are interested in settingup export business, and understandingthe Documentation will find this courseuseful.

38

SM 6 IMPORT PROCEDURES &DOCUMENTATION

This course covers a wide range ofoperations involved in handling im-ports.

Its objective is to provide com-prehensive information on the techni-ques of importing merchandise intoMalaysia, the procedures incidentalthereto and the documents used atvarious stages of import transactions.

This course is suitable for ex-ecutives who want to acquire knowledgeof import trade practices and pro-cedures in Malaysia. Those who handleimport shipments in agency houses,manufacturing establishments, govern-ment and semi-government institutions,banks etc. will also benefit from hiscourse.

SM 7 MARKETING RESEARCH

This course deals with the con-cepts, principles, techniques & methodsof marketing reseach work whichmarketing executives, managers andsalesmanship will be able to put intotheir business practice effectively, forcreating a new market, developing newproducts and diversifying business etc.

This course is suitable forMarketing executives, managers andsalesmen who are involved in the follow-ing functions:

- Improving and promotingmarketing activities.

- Planning strategies for new productdevelopment.

- Diversification of business.

— Expansion of market shares.— Setting up new business or bran-

ches.— Merchandise Assortment.— Entry into different industries etc.

SM 8 STRATEGIES FOR MARKETCREATION & DEVELOPMENT

Malaysian enterprises, today arefaced with dynamic environmentalchanges, intensifying competition, anddivergent consumers and users' needs.To meet these needs, this course aims atnot only presenting effective and in-novative marketing strategies & tacticsbut also recommendations forstrengthening competitive power inbusiness & industry.

Business & marketing personnelresponsible for marketing plans &policies including government officialsresponsible for commercial & industrialpolicies will find this programmebeneficial.

SM 9 DISTRIBUTION MANAGEMENT

This course deals with the role ofManufacturers, Wholesalers and Retailersin the distribution system. DistributionStrategies, Systems and techinques arediscussed. The course in suitable forexecutives involved in Wholesale,Retail and other distribution areas.

SM 10 MEMULAKAN PERNIAGA-AN EKSPOT DAN TATACARAEKSPOT & DOKUMENTASI

Kursus ini dibentuk khas untukmereka yang bam mencebur din dalamdunia perniagaan ekspot. Modular 1bertujuan member! penerangan yang

39

lengkap tentang cara-cara mengen-dalikan perniagaan ekspot mengikutdasar-dasar kerajaan dan cara-caraperlaksanaannya. Modular II member!maklumat yang lebih lanjut tentangberbagai operas! yang terlibat di bidangmemproses tempahan ekspot (EkspotOrder).

SM 11 PENGENALAN PENGU-RUSAN PEMASARAN

Maksud dan tujuan kursus iniadalah untuk memperkenalkan konsepdan teknik pemasaran yang modenkepada para eksekutif di bahagian jualandan pemasaran dan berbagai industri.Melalui kursus ini mereka juga akandibantu dengan cara menyelesaikanmasalah-masalah pemasaran yangkompleks akibat situasi pasaran yangkompetitif di masa kini.

SM 12 KEJURUJUALAN

Tujuan kursus ini adalah untukmelengkapi para jurujual pengetahuanyang sistematik dalam pendekatanmereka terhadap usaha meningkatkankadar jualan.

Para peserta yang dalam tugashariannya aktif menjual produkperkhidmatan atau idea, akan merasamunafaat dari kursus ini.

SM 13 TATACARA & PENGURUS-ANIMPOT

Kursus ini menjelajahi berbagaiaspek yang melibatkan pengurusan im-pot.

Tujuan kursus ini adalah untukmelengkapi para peserta den„ . . ,---- denganpengetahuan yang komprehensifmengenai teknik mengimpot diMalaysia, tatacara yang berkenaan dandokumen yang digunakan dalam setiapaktiviti transeksi impot.

SM 14 PENGURUSAN RUNCIT

Isi kursus ini meliputi semua aspekpengurusan perniagaan runcit.

Tujuan kursus ini adalah untukmensejajarkan para peserta denganstrateji dan sistem pengurusan stok,kewangan dan pemasaran yang moden.

Kursus ini sangat berguna Dagjmereka yang memegang terajupengurusan perniagaan runcit.

SM 15 DIPLOMA IN MARKETINGMANAGEMENT PROGRAMME

This is a two year part timeprogramme where lectures are conductedtwice weekly in the evenings.

The objective is to train and developyoung executives to be competent in thediverse and complex tasks of marketing.

SALES AND MARKETING SECTION

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

COURSE

Salesmanship

Sales Management

Pengenalan PengurusanPemasaran

Import Procedures SDocumentation

Kejurujualan

Introduction to MarketingManagement

Salesmanship

Setting Up Export Business§ Documentation

Sales Management

Memulakan PerniagaanEkspot 6 Dokumentasi

Import Procedures 6Documentation


Salesmanship

Marketing Research

Setting Up Export BusinessS Documentation

Profits Through Advertising


7th Diploma In MarketingManagement

VENUE

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P .C. , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P .C . , P. Jaya

N.P .C . , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P .C. , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P.C., P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P .C. , P. Jaya

N . P . C . , P. Jaya

DATE

Jan. 1 1 - 1 5

Feb. 15 - 19

Feb 22 - 26

March 15 - 19

April 5 - 9

May 10 - 14

June 7 - 11

June 21 - 25

July 12 - 16

Aug. 2 - 6

Aug. 16 - 20

Sept. 13 - 17

Oct. 11 - 15

Oct. 25 - 27

Nov. 1 - 5

Nov. 22 - 26

Dec, 13 - 17

Oct. 1982 -Oct. 1984

OFFICER-IN-CH A HGE

David Kuang

Gokul Naidu

Mohd. ShahMohd . Dan

A . K . Chand

Sabari Jusoh

Gokul Naidu

Lee Saw Hoon

Gokul Naidu

David Kuang

Mohd. ShahMohd. Dan

A . K . Chand

Lee Saw Hoon

Chan Kum Siew

A . K . Chand

Sabari Jusoh

Lee Kok Leong

Chan Kum Siew

Lee Kok Leong

FEE

$200.00

$250.00

$150.00

$250.00

$150.00

$200.00

$200.00

$250.00

$250.00

$150.00

$250.00

$200.00

$200.00

$250.00

$250.00

$250.00

$200.00

E3.000.00

41

INDUSTRIAL RELATIONS SECTION-SYNOPSIS OF COURSES

IR 1 INDUSTRIAL RELATIONSFOR SUPERVISORS

The objective of this course is topresent methods for dealing with pro-blems of present-day supervision; helpfoster the development of supervisoryability; enable participants to reviewtheir concepts and practices of in-dustrial relations; exchange ideas andexperiences with each other and developalternative approaches to promote andmaintain industrial peace, reduce areasof conflict and encourage harmoniouslabour relations, and cultivate produc-tivity consciousness. The course alsofocusess on the following objectives:developing supervisory skills in respectof management and human resources;developing an understanding of issuesand forces affecting an industrialorganisation and work-place; develop-ing the ability to analyse and resolveconflicts arising out of the work rela-tionship; and developing an ap-propriate style of leadership for chang-ing supervisory requirements.

Supervisors at ah" levels wouldbenefit from this course.

IR 2 MANAGEMENT OF LABOURRELATIONS

This course would enable par-ticipants to review their concepts andpractises of labour relations, exchangeideas and experiences with each otherand help develop alternative ap-proaches to promote and maintain in-dustrial peace, reduce areas of conflicts

and encourage harmonious labour rela-tions and cultivate productivity con-sciousness. The course focusses on thefollowing objectives: developingmanagerial and supervisory skills inrespect of management and humanresources; developing an understandingof issues and forces affecting an in-dustrial organisation and work place;developing the ability to analyse andresolve conflicts arising out of the workrelationship; and developing an ap-propriate style of leadership for chang-ing managerial and supervisory re-quirements in making organisationaldecisions.

The course is designed for seniorexecutives in all fields.

IR 3 INDUSTRIAL CONFLICTSAND REMEDIES

The main objective of the course isto provide senior management person-nel, government officials and tradeunion executives with ideas and ex-periences in the field of employer-employee relations. The coursehighlights the imperative need foravoiding conflict in the industrialsphere. The course analyses the forcesresponsible for labour unrest, its adverseeffects on discipline, working condi-tions, production and productivity. Italso enable participants to studyvarious existing methods to prevent andsettle industrial disputes and the needfor further improvement in handlingworkers grievances, disputes and strikes

42

to promote industrial peace so essentialfor economic prosperity and futureemployment potential.

Senior management personnel inindustry, government and semi-government officials and trade unionsexecutives, would be suitable for thiscourse.

IR 4 DISCIPLINE IN INDUSTRY

This course enables managementpersonnel and trade union officials toappreciate the need for effectivediscipline in industry for the proper andeffective functioning of organisations.The course analyses various types of in-discipline prevailing in industry andtheir adverse effect on production, pro-ductivity and industrial peace. Par-ticipants will be exposed to existingmethods and practices used to handledisciplinary matters and then- furtherimprovement; and to the principles andpractices to be followed before takingdisciplinary action. It also provides par-ticipants with an opportunity to ex-change ideas and experiences on thetheory of Natural Justice.

The course is for senior manage-ment personnel and trade unionexecutives.

IR 5 INDUSTRIAL RELATIONSFOR TRADE UNION EXECU-TIVES

The objective of this course is topresent methods for dealing withpresent-day problems faced by tradeunion executives, help develop anunderstanding of issues and forces affec-ting the working of trade unions and an

ability to analyse and resolve conflictsobjectively. Participants will be in-troduced to various aspects of collectivebargaining, negotiation techniques,wage determination, and the implica-tions involved in workers' participationin management.

The course will enable participantsto review their concepts and practices oflabour relations, learn from each otherand enable each one to discover alter-native approaches to Industrial Rela-tions with a view to reducing areas ofconflict and encouraging a harmoniousatmosphere.

This course is for all trade unionexecutives.

IR 6 INDUSTRIAL RELATIONSAND LABOUR LAWS

The objective of this course isto acquaint participants with thelegal aspects of the industrial relationssystem in this country and to enableparticipants to understand and to appre-ciate the various provisions of the labourlegislations which regulate the relation-ship between the employers andemployees.

The three main labour legislationname the, the Trade Union Ordinance,1959, Industrial Relations Act, 1967and Employment Ordinance, 1955 willbe discussed with particular reference tothe following topics:—

— contract of employment;— mandatory minimum terms and

conditions of service;— common law rights of employers

and employees;

43

right of association;right to collective bargainingcollective agreements andenforcement;dispute settlementlaw on dismissal;industrial Courtright to strike/lock-out

This course is suitable for all seniormanagement executives particularly thosein personnel management and also tradeunion executives.

IR 7 GRIEVANCE HANDLING

This course is designed to in-trouduce participants to the GrievanceHandling process, and guide them inpreparing agreements that would coverall potential areas of disagreementsand, primarily, help them to anticipateand prevent potential causes ofmanagement/labour conflicts.

The course would benefit manage-ment personnel in industry, governmentand semi-government officials.

IR 8 COLLECTIVE BARGAINING& NEGOTIATION PROCEDURES

The objective of this course is toprovide a forum for management per-sonnel and trade union executives tocritically examine and discuss the prin-ciples and practices of CollectiveBargaining and the effective applicationof Collective Bargaining for continuedand fruitful co-operation betweenemployers and employees with a view toensuring increased efficiency and Pro-ductivity in Industry leading to pro-

gressive improvement in the living stan-dards of people. The course focuses onsuch topics as the principles of CollectiveBargaining; form and contents ofCollective Agreements; negotiationtechniques and procedures; machineryfor the prevention and settlement ofdisputes, the rights, responsibilities andobligations of management and labour,and the role of Collective bargaining inthe promotion and maintenance of in-dustrial peace and harmony.

IR 9 DOMESTIC ENQUIRY PRO-CEDURES

In maintaining discipline,employers may have to implementdisciplinary actions for habitual infrac-tion of work rules. The EmploymentOrdinance requires that in suchdisciplinary actions as Dismissal, Demo-tion & Suspension, the employer has tohold a "due enquiry".

But what constitutes a "due en-quiry"? Nothing has been laid downunder the law. However certainguidelines have been laid down by theIndustrial Court for such enquiries.

To thaf extent this course is design-ed to provide some of these guidelines.Participants will be able to observe &participate in a mock Domestic Enquirywhich will include among others theexamination & cross-examination ofwitnesses as well as the recording ofstatements & the recommendation ofappropriate disciplinary action.

IR 10 PERHUBUNGAN PERUSA-HAAN UNTUK PEN YELIA

Kursus ini membentangkankaedah-kaedah mengendalikan

44

masaalah yang dihadapi oleh penyelia-penyelia pada masa ini; untukmenolong dan menggalakkan sertamembena kebolehan menyelia.

Membolehkan peserta-peserta un-tuk menyemak konsep4consep danmengamalkan perhubungan perusaha-an; bertukar-tukar fikiran danpengalaman serta membena beberapacara pendekatan yang lain bagi memajudan menjaga keamanan perusahaandengan mengurangkan pertikaian danmenggalakkan hubungan buroh yangharmoni.

Membena kemahiran menyeliadan berkaitan dengan pengurusan danpunca-punca kemanusiaan; membenasatu kefahaman mengenai issue dantenaga-tenaga yang mempengaruhiorganisasi perusahaan dan tempat kerja.

Membena kebolehan menganalisadan menyelesaikan pertikaian-pertikaianyang terjadi dari hubungan kerja diantara pekerja-pekerja serta membenasatu gayacara pimpinan bagi keperluan-keperluan penyeliaan yang sentiasaberubah.

Penyelia-penyelia dari segala pe-ringkat adalah sesuai untuk kursus ini.

IR 11 PERHUBUNGAN PERUSA-HAAN UNTUK PEGAWAI-PEGAWAIKESATUAN SEKERJA

Untuk membentangkan kaedahmengendalikan masaalah yangdihadapi oleh pegawai-pegawai Kesa-tuan Sekerja pada masa ini.

Untuk membena dan memahamiissue dan tenaga yang mempengaruhikesatuan sekerja.

Untuk membena kebolehanmenganalisa dan menyelesaikan konflikdengan tepatnya.

Kursus ini adalah sesuai untukpegawai-pegawai Kesatuan Sekerja.

IR 12 DISIPLIN DALAM IN-DUSTRI

Tujuan kursus ini ialah untukmembolehkan pegawai-pegawai pengu-rusan dan kesatuan sekerja menghargaiakan perlunya mempunyai disipUn yangefektif di dalam industri memajukanhubungan majikan - pekerja yanglebih baik dan tenaga kerja yang ber-puashatidan progresif.

Pegawai-pegawai pengurusan dankesatuan sekerja adalah sesuai untukkursus ini.

IK 13 MENGENDALIKAN RU-NGUTAN

Kursus ini bertujuan untukmemperkenalkan peserta-pesertakepada proses mengendalikanrungutan. la member! garis pandumengenai rungutan-rungutan pekerja,dan bagaimana membincangkan danmenyelesaikan rungutan-rungutan yangberkenaan. Kepentingan mengen-dalikan rungutan pekerja telah diakuidan adalah menjadi peranan penyelia-penyelia untuk mempastikan rungutan-nigutan tidak membantutkanpengeluaran. Akhirnya, kursus ini akanmembantu penyelia-penyeliamengetahui dan menghalang rungutanmenjadi pertikaian yang serius.

45

IR 14 TATA-CARA PENYIASATAN

Untuk mengekalkan disiplin yangberkesan, pihak majikan mungkindikehendaki mengambil tindakandisiplin terhadap pekerja-pekerja yangselalu melanggar peraturan kerja.Menurut Ordinan Kerja sebelum ma-jikan mengambil tindakan disiplin,seperti member hen tikan, menurunkanpangkat atau menggantungkan kerjapekeija yang berkenaan, dia mestilahmengadakan tata-cara penyiasatanyang adil dahulu.

Bagaimana tata-cara penyiasatanyang adil ini dapat dijalankan? OrdinanKerja itu tidak member! garis panduyang mencukupi mengenai bagaimanauntuk mengendalikan tata-cara

penyiasatan ini. WalaubagaimanapunMahkamah Pemsahaan telah memberigaris pandu berkaitan dengan tata-carapenyiasatan ini semasa menyelesaikankes-kes pembuangan kerjanya.

Tujuan kursus ini ialah untukmemberi dan membincangkan garispandu ini. Peserta-peserta akan dapatmemerhati di samping dapat menyertaisatu tata-cara penyiasatan yang olok-olok. Semasa kursus, peserta-pesertaakan juga dapat melihat bagaimanasaksi-saksi disoal atau disoal semula dancara merekodkan keterangan-keterangan mereka. Ini termasuk jugacara mendapatkan keputusan dan caramengesyorkan tindakan disiplin yangsesuai dan adil.

46

INDUSTRIAL RELATIONS SECTION

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

IS.

16.

17.

18.

19.

20.

21.

22.

23.

24.

COURSE

Grievance Handling

Management of LabourRelations

Tatacara Penyiasatan

Mengendalikan Rungutan

Discipline in Industry

Domestic Inquiry Procedures

Industrial Relations forTrade Union Executives

Collective Bargaining 6Negotiation Procedures

Industrial Relations forSupervisors

Perhubungan PerusahaanUntuk Pegawai-PegawaiKesatuan Sekerja

Disiplin Dalam Industri

Grievance Handling



Perhubungan PerusahaanUntuk Penyelia

Industrial Relations SLabour Laws




Collective Bargaining §Negotiation Procedures




Industrial Relations §Labour Laws

VENUE

N.P.C. , P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N . P . C . , P . Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C,, P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Jan. 11 - 13

Feb. 15 - 19

Feb. 15 - 17

March 1 - 3

March 22-26

April 5 - 7

April 12 - 16

April 19 - 23

April 26 - 30

May 3 - 7

May 10 - 14

May 19 - 21

May 31 - June 2

June 7 - 1 1

June 21-25

July 5 - 9

Aug. 2 - 4

Aug. 16 - 20

Sept. 1 - 3

Sept. 6 - 10

Sept. 13 - 17

Oct. 18 - 20

Nov. 1 - 3

Nov. 8 - 12

OFFICER-IN-CHAttGE

Francis Arul

Tong Kai Seng

Tembon Ghani

Chee Mew Leng

Sulaiman Nasir

Abd. MalikJamaluddin

Francis Arul

Tong Kai Seng

Chee Mew Leng

Tembon Ghani

Abd. MalikJamaluddinSulaiman Nasir

Tembon Ghani

Francis Arul

Sulaiman Nasir

Tong Kai Seng


Chee Mew Leng

Tembon Ghani

Tong Kai Seng

Francis Arul

Chee Mew Leng


Sulaiman Nasir

FEE

$150.00

$250.00

$ 90.00

$ 90.00

$250.00

$150.00

$150.00

$250.00

$200.00

$150.00

$150.00

$150.00

$ 90.00

$250.00

$150.00

$250.00

$150.00

$150.00

$ 90.00

$250.00

$250.00

$150.00

$ 90.00

$250.00

47

NO.

25.

26.

27.

COURSE



Grievance Handling

VENUE

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Nov. 15 - 19

Nov. 29 - Dec. 3

Dec. 20-22

OFFICER-IN-CHAIiCE


Chee Mew Leng

Sulaiman Nasir

FES

$250.00

$200.00

$150.00

48

MANAGEMENT DEVELOPMENT SECTION- SYNOPSIS OF COURSES

MD 1 LEADERSHIP & HUMANRELATIONS FOR MANAGERS

The course aims to give par-ticipants knowledge and a betterunderstanding of the nature and prin-ciples of modern leadership and humanrelations, ways and means to executethem and the results to be achieved. Itseeks to train participants to executeleadership functions according todemocratic procedures and methods.

Top management and middlemanagement, executives of trade unionsand other organisations including thosewhose work involves them in executingleadership functions will find this coursebeneficial.

MD 2 INTRODUCTION TO PER-SONNEL MANAGEMENT

The course acquaints participantswith the various aspects of personnelmanagement and brings to light themany problems prevalent in this field.

Executives with technicalbackground who are currently involvedin personnel management; personnelexecutives who have newly acquired thispost; any others in managerial capacityand interested in familiarisingthemselves with personnel managementwould benefit from this course.

MD 3 TRAINING METHODOLO-GY (MODULE I - AIDS ANDMETHODS)

The course familiarises par-ticipants with a variety of trainingmethods. It demonstrates the usage ofaudio visual aids, and enables par-ticipants to use these training methodsand audio visual aids through role playexercises.

This course is suitable formanagers who are responsible for con-ducting courses in their organisations.Managers who wish to familiarisethemselves with training techniquesmay also particplate in the course.

MD 4 TRAINING METHODOLO-GY (MODULE H - PLANNING &EVALUATION OF TRAININGPROGRAMMES)

The course acquaints participantswith the various aspects of training andbrings to light the many problemsprevalent and provides some insight intothe planning and evaluation of trainingprogrammers.

It is useful to persons in charge oftraining in all fields. Managers who are,in addition to their normal functions,performing the training function orsupervising such a function, and anyothers in managerial capacity and in-terested in familiarising themselves withtraining and its related activities, willfind this course interesting.

MD 5 EFFECTIVE STAFF SELEC-TION

49

The objective of the course is to ac-quaint participants with the process ofeffectively selecting their staff and toenable them to go about the selectionprocess in a systematic way.

It will be of interest to managerswho are not personnel specialists but areinvolved in recruitment and selection.The course will also be of use to ex-ecutives who are new to personnelmanagement.

MD 6 MOTIVATION AND JOBSATISFACTION

The course aims at givingmanagers an insight into the attitudes,needs and motivation of employees onthe job, and the effect of these on theirperformance. The course providesuseful guidelines for a manager tounderstand people and to motivatethem to higher standards of productivi-ty-

All levels of managers and super-visors whose job requires them to in-teract with and motivate other person-nel will find this course useful.

MD 7 INTERPERSONAL COM-MUNICATION

The aim of this course is to ac-quaint participants with the scope of ef-fective communication and its conse-quences in business and industry and tofamiliarise them with the process ofcommunication. It seeks to make par-ticipants more sensitive to others by im-proving their listening and observingskills which are usually taken for grantedin the verbal communication process.

It is suitable for executives at alllevels whose effectiveness is dependentupon well planned and systematic com-munication.

MD 8 THE SUPERVISOR AS ATRAINER AND INSTRUCTOR

The course gives participantsknowledge and skills on the nature andprinciples of modern teaching, instruc-tion and training techniques in industryand business, ways and means to utilisethem and the results to be achieved.

It is useful to superviosrs at alllevels (including those immediatelyabove operators) i.e. charge hands,senior clerks, etc. and all those whosework involves instructing others.

MD 9 GROUPWORK AND DISCUS-SION LEADING

The course trains participants tolead group-discussions and conferencesaccording to democratic proceduresand methods; to develop cooperationbetween employers and staff-workersand all categories of employees withinan organisation; overcome resistance tochange; solve problems and developresponsibilities.

Managers, departmental heads,supervisors, executives of trade unionsand other organisations, and all thosewhose work involves them with leader-snip functions and communicating withpeople in small groups will benefit fromthis course.

50

MD 10 LEADERSHIP ANDHUMAN RELATIONS (BASICCOURSE)

This course gives participantsknowledge and a better understandingof the nature and principles of modernleadership and human relations, waysand means to execute them and theresults to be achieved. It seeks to trainparticipants in executing leadershipfunctions according to democratic pro-cedures and methods.

Middle management, supervisorsat all levels (those immediately aboveoperators included), executives of tradeunions and other organisations and allthose whose work involves them in ex-ecuting leadership functions will benefitfrom this course.

MD 11 PIMPINAN DAN PER-HUBUNGAN SESAMA

Kursus ini bertujuan untukmemberi peserta-peserta pengetahuandan fahaman yang lebih mendalammengenai bentuk dan prinsip-prinsipmoden dalam perkara Pimpinan danPerhubungan Sesama Manusia, cara-

cara menggunakan prinsip-prinsip danhasil yang hendak dicapai. la juga ber-tujuan melatih peserta-peserta meng-gunakan tugas-tugas Pimpinan dengancara teratur dan demokratik.

Kursus ini adalah sesuai untukpengurus atasan, Penguruspertengahan, Penyelia-penyelia disemua peringkat, pegawai-pegawaikesatuan sekerja dan sesiapa yangmenyelia pekerja-pekerja yangdibawahnya.

MD 12 PENYELIA SEBAGAIJURULATIH DAN PENGAJAR

Kursus ini bertujuan untukmemberi peserta ilmu pengetahuan dankepandaian dalam perkara dan prinsippengajaran moden, cara gaya melatihdan mengajar di dalam dunia perin-dustrian dan perniagaan, cara danupaya untuk *menggunakannya danmendapatkan hasil.

Kursus ini adalah sesuai untukpenyelia dari semua peringkat (ter-masuk penyelia dan berhampiran sekalidengan pekerja) iaitu semua orang yangkerjanya meh'batkan mereka melatihorang kin.

51

MANAGEMENT DEVELOPMENT SECTION

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

IS.

16.

17.

18.

19.

20.

COURSE

Leadership § HumanRelations for Managers

Penyelia Sebagai Jurulatjh§ Pengajar

Introduction to PersonnelManagement

Pimpinan § PerhubunganSesama Manusia

Training Methodology I

Leadership S HumanRelations for Managers

Motivation S JobSatisfaction



Seminar "Pimpinan"

Supervisor as a Trainer §Instructor

Penyelia Sebagai Jurulatihii Pengajar


Leadership f, HumanRelations for Managers

Effective Staff Selection

Training Methodology II

Seminar "Dorongan"

Interpersonal Communication

Motivation fi JobSatisfaction

Pimpinan fi PerhubunganSesama Manusia

VENUE

N . P . C . , P . Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Jan. 11 - 15

Feb. 1 - 3

Feb. 15 - 19

Feb. 22 - 24

March 8 - 1 2

April 5 - 9

May 24 - 28

June 7 - 1 1

June 21 - 25

July 3

July 5 - 7

Aug. 2 - 4

Aug. 23 - 25

Sept. 6 - 1 0

Oct. 4 - 6

Oct. 11 - IS

Oct. 23

Nov. 1 - 3

Nov. 15 - 19

Dec. 13 - 17

OFFICER-IN-CHARGE

Joseph Paul

Othman Din

SulaimanHas s an

Faridah AhmadDin

Cecilia Robert

Wan Lye Yin

Joseph Paul

Guok Eng Chai

Lian Lai Ping

Faridah AhmadDin

Guok Eng Chai

Lian Lai Ping

Wan Lye Yin

Othman Din

Choong LooKongCecilia Robert

Hassan Sulaiman

Faridah AhmadDin

Guok Eng Chai

Lian Lai Ping

FEE

$250.00

$ 90.00

$250.00

$ 90.00

$250.00

$250.00

$250.00

$ 90.00

$250.00

$ 30.00

$ 90.00

$ 90.00

$ 90.00

$250.00

$150.00

$250.00

$ 30.00

$150.00

$250.00

$ 90.00

52

INDUSTRIAL ENGINEERING SECTION-SYNOPSIS OF COURSES

IE 1 PRODUCTION PLANNINGAND CONTROL

The objective of the course is to ac-quaint one with the various factors thatcan affect production. The course alsodelves into areas which production per-sonnel should understand and know,even though it may have no direct bear-ing on their duties as Productionengineers or managers. Emphasis willbe placed on Stock Control, Loadingand Scheduling. Network Analysis andQuality Control.

The course is suitable for top andmiddle management personnel who areinvolved in Production Planning andControl.

IE 2 QUALITY CONTROL

The course introduces the generalconcept of Quality and Quality Control,and some of its statistical techniques. Itenables participants to use thesetechniques for the control andmaintenance of the quality of the pro-duct manufactured.

All personnel related to the Qualityfunction, will be considered. A basicknowledge of statistics is recommended.

DE 3 PROJECT PLANNING ANDCONTROL THROUGH THE USE OFCRITICAL PATH METHOD

Critical Path Method is a manage-ment technique that proves very usefulin the Planning, Scheduling and Controlof projects.

Participants will be introduced tothe advantages and applications ofCritical Path Method through ProcessPlanning Scheduling and Planning ofCosts. This is illustrated with films andexamples and the working out of typicalCPM exercises.

Senior management and engineer-ing executives, involved in planning,scheduling and controlling of projectswill find a knowledge of CPM useful intheir work.

IE 4 ORGANISATION ANDMETHOD (O & M)

The course introduces the varioustechniques used by 0 & M practitionersin their efforts to improve office effi-ciency and the flow of informationwithin the office. As such it wouldbenefit the manager who is concernedwith the rising costs of paperwork andthe need for an effective use of availableinformation.

IE 5 FILING AND RECORDSMANAGEMENT

The course acquaints participantswith the principles, modern techniquesand efficient procedures in filing. Itprovides a valuable guide to currentpractices in modern business filing andemphasises the need to give greaterthought and care to filing as a businessundertaking.

The course is suitable for all per-sonnel involved in filing or recordingfunctions.

53

IE 6 PENGURUSAN FAIL DAN nioden dan menumpukan kepadaREKOD mustahaknya untuk member! daya

pemikkan yang luas serta pemeliharaanKursus ini memperkenalkan pengurusan fail sebagai pengusahaan

peserta-peserta dengan prinsip-prinsip, perniagaan.teknik-teknik moden dan tata-cara yangsewajar di dalam pengurusan fail. la Kursus ini sesuai untuk kakitanganmemperlengkapkan daya pimpinan yang terlibat di dalam pengurusan failyang tinggi kepada kerja seharian di atau kerja menyimpan rekod-rekod.dalam pengurusan fail perniagaan

54

INDUSTRIAL ENGINEERING SECTION

NO

1.

2.

3.

4.

5.

6.

7.

8.*

9.

*10.

COURSE

Organisation § Methods

Critical Path Method

Pengurusan Fail § Rekod

Quality Control

Production Planning f,Control

Filing 6 Records Management

Organisation £ Methods

Pengurusan Fail 6 Rekod

1st ProductivityImprovement Programme in'Production Planning§ Control' of 14 weeksduration (6 weeks full-timetraining * 8 weeksplant project)

3rd ProductivityImprovement Programme in'Work Study' of 21 weeksduration (8 weeks full-time training + 13 weeksplant project)

VENUE

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P .C . , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N . P . C . , P. Jaya

N.P.C. , P. Jaya

N.P .C . , P. Jaya

DATE

Feb. 15 - 19

Feb. 22 - 26

April 12 - 14

April 19 - 23

June 7 - 1 1

July 26 - 28

Aug. 9 - 1 3

Oct. 11 - 13

Feb. 15 - May 21

June 7 - Oct. 29

OFFICER-IN-CHARGE '

Tan Weng Keang

Ahmed Jaffar

Wong Mun Heng

V.S. Pandian

Wong Mun Heng

Chia Yok Lin

Tan For Sing

Chia Yok Lin

P. Kandiah

V.S. Pandian

FEE

$200.00

$250.00

$ 90.00

$250.00

$250.00

$120.00

$200.00

$ 90.00

$2,000.00

$2,000.00

Notes: * For further details please contact N . P . C .55

LIGHT INDUSTRY SERVICE SECTION-SYNOPSIS OF COURSES

US 1 JOB SIMPLIFICATION

The course presents some techni-ques of Method Study by which jobs canbe studied, simplified and improved. Itgives particular training in certaintechniques and principles of jobSimplification which can be used byparticipants in their work place.

The course would benefit WorkStudy Officers, supervisors andmanagerial staff of all levels involved inproduction functions, members of jointconsultative committees and tradeunion executives.

LIS 2 INDUSTRIAL SAFETY I

The occurence of personal-injuryaccidents and also those accidents thatcause damage only to property, clearlyindicates a fault somewhere along theline of planning, design, construction,installation or operations. The effect ofsuch accidents is to increase cost,decrease production and interrupt con-tinuity of operation.

The course emphasises the axiom:"Accidents do not happen — they arecaused!"

The course will introduce the 3basic principles of accident preventionnamely:

(1) the creation and maintenance of in-terest;

(2) fact finding; and(3) action based on the facts.

It would benefit all personnel in-volved with industrial safety work andthe welfare of employees.

LIS 3 INDUSTRIAL SAFETY 2

This is a supplementary course tothe first course. Important aspects ofsafety such as fire prevention, occupa-tional health, electrical hazards, legalaspects of safety, human factor, safetyorganisations etc. are discussed in depth.Participants are made aware of thevaried aspects of industrial safety andnot merely on housekeeping and rulesand regulations.

Emphasis is given to the preventionof hazards. Case studies and specialsafety films are used in the programme.

Like its forerunner, this coursewould benefit Safety Officers and allothers who are directly involved in theplant.

LIS 4 MAINTENANCE MANAGE-MENT

A lot of thought and effort is putinto the process of acquiring newmachines, equipment and facilities. Buthardly much thought is given to the on-going maintenance of these valuableassets. Very often a maintenance crew isfully occupied with breakdown repairswith hardly any time left for preventivemaintenance. Considerations as to sizeof maintenance crew, maintenance costcontrol, lubrication procedures etc areneglected.

56

The main objective of this course isto introduce some of the modern ideasand techniques used in improving deci-sion making in the maintenance of in-dustrial facilities.

The course is suitable for seniormanagement staff who have the respon-sibility for determining maintenanceprocedures within their organizations.

LIS 5 STOCK AND STORESMANAGEMENT

The objective of this 5-day pro-gramme is to enable participants to ob-tain a greater insight into the intricaciesand procedures of receiving anddistributing raw materials, work-in-process goods and finished products.Modern methods of storehouse andstockyard management, selection andissues from stores, physical control ofitems etc. will be discussed. Emphasis isgiven to techniques and systems suitableto local conditions.

The course would be very suitablefor all those involved in purchasingstorekeeping, warehousing and produc-tion control functions.

LIS 6 MENYENANGKAN KERJA

Kursus ini mengemukakansetengah-setengah teknik Kaji Cam dimana kerja-kerja boleh dikaji,disenangkan dan diperbaiki. lamember! latihan yang tertentu di dalamsetengah teknik-teknik dan prinsip-prinsip Menyenangkan Kerja yangboleh digunakan oleh peserta di tempatkerjanya.

Kursus ini akan member! faedahkepada Pegawai Kaji Kerja, Penyeliadan Kakitangan Pengurusan di semuaperingkat yang terlibat di dalam kerjapengeluaran, ahU-ahli yang bergabungdi dalam jawatankuasa-jawatankuasaperundingan dan eksekutif persatuanpekerja.

LIS 7 KESELAMATAN PER-USAHAAN I

Kemalangan yang mengakibatkankecederaan perseorangan danmelibatkan kerosakan harta benda,mengesahkan bahawa kesilapan ter-dapat di dalam kerja perancangan,perekaan, pembinaan, pemasanganatau di dalam perjalanan cara bekerja.Akibat kemalangan yang sedemikianakan meninggikan kos, menurunkanpengeluaran dan penggangguan aliranoperasi yang berterusan.

Kursus in menekankan istilah:

"Kemalangan tidak terjadi dengansendirinya — tanpa sebab tiadakemalangan!".

Kursus ini akan memperkenalkan 3prinsip-prinsip asas mencegahkemalangan, terutama:

(i) Untuk melahirkan danpemeliharaan ke atas minat;

(ii) Mendapatkan faktor-faktor; dan

(iii) Mengambil tindakan berdasarkankepada faktor-faktor.

la akan member! faedah kepadasemua kakitangan yang terlibat didalam kerja keselamatan perusahaandan kebajikan pekerja-pekerja.

57

LIGHT INDUSTRY SERVICE SECTION

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

COURSE

Job Simplification

Industrial Safety 1

Menyenangkan Kerja

Maintenance Management

Keselamatan Perusahaan 1

Industrial Safety 2

Stores 6 Stock Management

Job Simplification

Menyenangkan Kerja

Industrial Safety 1

VENUE

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Feb. 9 - 13

March 15 - 18

April 5 - 9

May 3 - 7

June 14-17

July 5 - 8

Aug. 16 - 20

Sept. 6 - 1 0

October 4 - 8

October 25 - 28

OFFICER-IN-CHARGE

Chia Yok Lin

Tan Weng Keang

Lim Teik Hoe

P . Kandiah

Ahmed Jaffar

P. Kandiah

P. Kandiah

Tan Por Sing

AbdullahKassimLim Teik Hoe

FEE

$200.00

$160.00

$150.00

$250.00

$120.00

$200.00

$250.00

$200.00

$150.00

$160.00

58

LOW-COST AUTOMATION SECTIONSYNOPSIS OF COURSES

A.LCA 1 — Introduction to Low-Cost Automation

The first part of this module willconcentrate on the understanding ofcompressed air and its uses. Themajor part will be on the techniquesfor constructing basic pneumaticcontrol circuits. This module will alsofamiliarise participants with the use ofstandard symbols, development andlayout of simple circuits and the use ofthe LCA laboratory and trainingpanels.

B.LCA 2 - Applied Low CostAutomation (Pure Pneumatic)

The module will be about thefundamentals and terms in controlengineering motion and controldiagrams, type of control, methods ofdesigning circuit diagrams forpneumatic controls. Participants willalso be trained to trace and identifyfaults in circuit construction and torectify them. Laboratory exercises willbe the major portion of the module.

C.LCA 3 - Applied Low CostAutomation (Elec-Pneumatic)

Part of the module will concentrate onbasic electricity and the constructionof solenoid valves, relays and switches.Participants will then learn themethods to design control circuits

with electricity operated switches andvalves. Laboratory exercises willconcentrate on the building ofelectricity switching circut.

D.LCA 3W -Automationprogramme)

Applied(3

Low-Costweek

For the busy executive who cannotaffort to leave the production line forthe whole day, the centre hasdeveloped this 3-week, half-dayprogramme, which combines the threeLCA modules. The programme startsat 1 lam and ends at 4pm daily.

E. Programmes conducted in BahasaMalaysia.

For your Foreman and othersupervisors who may have difficulty infollowing the English programmes,similar programmes in Bahasa Malaysiahas been developed.

* SUITABLE PARTICIPANTS

All those executives andsupervisors who are concerned withimprovement in existing productionsystems e ,g. production or designengineers, technicians, foremen andthose with basic knowledge ofengineering and science.

59

LOW COST AUTOMATION (L.C.A.) SECTION

NO.

1.

2.

3.

4.

S.

6.

7,

8.

9.

10.

11.

12.

13.

COURSE

L.C.A. 1 (B)*

L.C.A. 2

L.C.A. 3 W (A)

L.C.A. 1 (B)*

L.C.A. 3

L.C.A. 2 (B)*

L.C.A. 3 K (A)

L.C.A. 1

L.C.A. 2

L.C.A. 3 W (A) [B)*

L.C.A. 3

L.C.A. 1

L.C.A. 3 W (A)

VENUE

N.P.C., P. JayaN.P.C., P. Jaya

N.P.C., P. Jaya



N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Jan. 18 - 22Feb. 8 - 1 2

March 1 - 19

April 19 - 23May 10 - 14

May 17 - 21June 21 -July 9Aug. 9 - 13

Sept. 6 - 1 0

Oct. 4 - 22

Oct. 25 - 29

Nov. 1 - S

Dec. 13 - 31

OFFICER-IN-CHARGE

Othman I smallGoh Swee Seang

Goh Swee Seang



Othman I small

Goh Swee Seang

Othman I small

Goh Swee Seang

Othman I small

Goh Swee Seang

FEE

$150.00

$200.00C$150.00]

$450.00[$400.00)

Ciso.oo$200.00($150.00)

$150.00

$450.00($400.00)$200.00($150.00)

$200.00C$150.00)

$300.00

$200.00($150.00

$200.00($150.00)

$450.00($400.00)

(B)* - Courses in Bahasa Malaysia(A) = Only h day session (11.00 a.m. - 4.00 p.m.) -

complete pneumatic engineering course** = Amounts in parentheses are fees applicable to

participants from organisations with less than50 employees[Note: Programme is subject to change)

60

TOURIST INDUSTRY SECTION- SYNOPSIS OF COURSES

TI 1 LEADERSHIP ANDCUSTOMER RELATIONS IN THEHOSPITALITY INDUSTRY

Considered a "must" for super-visors in the hospitality industry, thispopular course offers participants abasic understanding of the nature andprinciples of Leadership. Topics in-clude Motivation, Delegation andResistance to Change. Additionally, themeans and ways of achieving good andeffective relations with staff andcustomers alike are discussed, coveringsubjects like handling customer com-plaints and customers needs and expec-tations.

TI 2 RESTAURANT SERVICES

Suitable for captains, head-waiters, or restaurant assistantmanagers, this course covers variousaspects of restaurant service with em-phasis on the American, Russian andFrench services.

elude:Topics which will be discussed in-

- Table settings and service.- Restaurant equipment.- Banquets, buffets and cocktail par-

ties.- Control systems.

TI 3 BEVERAGE MANAGEMENT

The aim of this course is to exposeparticipants, particularly Head Barmen

or Beverage Supervisors, to the variouscommon beverages, their origins andmanufacture. Discussion will centre onselection, purchasing, storage, stockingand control pf beverages.

TI 4 SUPERVISORYHOUSEKEEPING

HOTEL

All aspects of hotel housekeepingare covered in this course, includingcleaning methods, linen supervision,control of laundry and supervision ofhousekeeping staff. The course is in-valuable for personnel holding super-visory positions in the housekeepingdepartment in hotels, hostels andsimilar institutions.

TI 5 FRONT OFFICE PRO-CEDURES

In this course participants get tounderstand the functions and activitiesof the Front Office Department, com-prising Reservations, Reception, En-quiries, Bell Service and the Front Of-fice Cashier. Discussions will centre onthe Front Office as the nerve centre of ahotel, Customer Relations, basic FrontOffice accounting and statistics.

TI 6 STAFF MANAGEMENT INTHE HOSPITALITY INDUSTRY

Specially prepared for departmentheads in hotels and similar institutions,the course centres on the followingtopics:

— Organisation of human resources.

61

— Personnel relations.— Task Unit Job Descriptions.— Labour Cost Control Systems.— Job Evaluation.

Other topics that will be discussedare motivation, management and stylesof leadership in the Hotel Industry.

TI 7 MARKETING IN THE HOS-PITALITY INDUSTRY

This course aims at giving par-ticipants an understanding of modernconcepts of marketing and promotionalactivities in the Hotel Industry.

Discussions will centre on thefollowing topics:

— Basic structure of the market.— Product, Competitor and market

analysis.— Market Research.— Marketing Plan.— Sales Programme.— Travel System.— Advertising and Promotion, etc.

TI 8 INTRODUCTION TO AC-COUNTING IN THE HOSPITALI-TY INDUSTRY

This course is specially designed forparticipants taking part in the Hoteland Restaurant Supervisory Certificate(HRSC) programme. NON-(HRSC) parti-cipants are also welcome. Its intention isto give participants, who have little or noknowledge in Accounting, some basicprinciples in Accounting practices andits application to the Hospitality In-

dustry. Topics such as simple book-keeping, adjustments, fodd costing,ratios and budgeting will be discussed inorder to give participants as muchcoverage as possible.

The course will be supplementedwith exercises and case studies.

TI 9 KITCHEN MANAGEMENT

The course exposes participants tovarious aspects of kitchen organisation,introduction to portioning, portion con-trol and food costing.

This course is suitable for kitchenpersonnel who aspire to widen theirknowledge in introductory aspects ofkitchen management.

Other hotel personnel who wish towiden their knowledge in the intruduc-tory aspects of kitchen managementmay also be considered.

TI 10 INSTITUTIONAL CATER-ING AND COOKING MANAGE-MENT

This course has been speciallydesigned for cafeteria operators or per-sonnel who are directly concerned withthe individual customers as well as themanagement.

A proper understanding of theoperation and involvement wouldenable operators to be fully committedto the needs of the industry.

The course is suitable for super-visory personnel in the contract foodservice, cantten or cafeteria. Potentialoperators are also welcome.

62

TI 11 PENGURUSAN KEDAI ̂ lebih men^ bagaimana un-HJAICAW tuk mengurus pekerja-pekerja, mem-buat belian, membuat 'costing'.

Kursus ini memperkenalkan makanan, kos-kos pekerja dan lain-lainpeserta-peserta kepada teknik-teknik untuk memperolehi keuntungan yangmoden dalairi pengurusan kedai iebih serta bagaimana untuk mengen-makan/restoran yang mana akan mem- dalikan stor yang lebih teratur. Atur-bolehkan peserta-peserta mempunyai letak dapur juga penting untuk melicin-penglibatan yang aktif, sistematik dan fcan pergerakan di bahagian dapur danberkesan di lapangan ini. ini menambahkan kecekapan dalam

menjalankan kerja.Pengurusan restoran dan dapur

adalah dua perkara penting dalam Sebagai tambahan kepadamenjalankan perniagaan kedai makan. syarahan; kajian kes, fflem serta mem-Dalam kursus ini akan dibincangkan buat lawatan luar akan diadakan.

63

TOURIST INDUSTRY SECTION

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

COURSE

Leadership 6 CustomerRelations

Restaurant Services

Leadership § CustomerRelations (HRSC)*

Restaurant Services (HRSC)*

Beverage Management (HRSC)*

Kitchen Management (HRSC)*

Supervisory HotelHousekeeping (HRSC)*

Front Office Procedure(HRSC)*

Staff Management in theHospitalitylndustry (HRSC)*

Marketing in theHospitality'lndustry(HRSC)*

Introduction to Accountingin the HospitalityIndustry (HRSC)*

VENUE

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

N.P.C., P. Jaya

DATE

Jan. 18 - 22

March 22 - 26

Aug. 23 - 27

Aug. 30 - Sept. 3

Sept. 13 - 17

Sept. 27 - Oct. 1

Oct. 11 - 15

Oct. 25 - 29

Nov. 8 - 12

Nov. 22 - 26

Nov. 29 - Dec. 3

OKKICER-rN-CHARGE

Khalid Mat Din

Md. Nadzri Md.Jelas

Mokhtar Halim

Md- Nadzri Md.Jelas

Md. Nadzri Md.JelasMohd . JasniAbdul Aziz

Khalid Mat Din

Mokhtar Halim

Khalid Mat Din

Mokhtar Halim

Khalid Mat Din

FEE

$150.00

$150.00

$150.00

$150.00

$150.00

$150.00

$150.00

$150.00

$150.00

$150.00

$150.00

(HRSC) - Hotel Restaurant Supervisory Certificate Programme

64

MALAYSIAN ASSOCIATION OF PRODUCTIVITY ( H . A . P . )VENUE: N . P . C . , JALAN SULTAN, PETALING JAVATIME : 6.30 P . M . - 9.30 P .M. DAILY

[TEH

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

COURSE

Leadership and Human Relations

Supervisor as a Trainer and Instructor

Industrial Relations for Supervisors

Effective Communication Through Speech

Filing and Records Management

The Art of Effective Selling

Industrial Safety I

Pimpinan dan Perhubungan Sesania Manusia

Job Simplification

Restaurant Services

Groupworfc and Discussion Leading


Leadership and Customer Relations inHospitality Industry

Keselamatan Perusahaan I





Supervisory Housekeeping

ADMINISTRATOR

Encik Mustapha KadirMAP Committee Member

Encik Ahmad MoidinManager, MAP

Encik Tembun GhaniSTIO, NPC

Tuan Hj . Mahfudz bin H . A .Hamid, A . M . N .

Encik Lira Yew ChongAssistant Director, NPC

Encik Mansor Hj . A. RahmanMAP Committee Member

Encik Lirn Yew ChongAssistant Director, NPC

Encik Hassan SulaimanTIO, NPC

incik Lim Yew ChongAssistant Director, NPC

Bncik Nadzri JelasTIO, NPC



Encik Mahyuddin OmarAssistant Director, NPC

Encik Lim Yew ChongAssistant Director, NPC


Tuan H i . Mahfudz bin H . A .Hamid A . M . N .


Encik Lee Kok LeongSTIO, NPC

Encik Khalid Mat DinTIO, NPC

DATE

January 11 - 15

January 11 - 15

January 18 - 22

January 18 - 22

February 1 - 6

February 8 - 1 2

February 1 5 - 1 9

February 22 -March 6

torch 1 - 5

torch 15 - 19

torch 22 - 26

April 5 - 9

April 12 - 16

April 19 - 23

April 26 - 30

May 3 - 7

May 10 - 14

May 17 - 21

May 24 - 28

65

ITEM COURSE ADMINISTRATOR DATE

20.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

33.


Pengurusan Fail g Rekod

Industrial Safety I

Menyenangkan Kerja


Keselamatan Perusahaan


Job Simplification


Groupwork and Discussion Leading


Leadership and Customer Relations inHospitality Industry



Encik Tembon GhaniSTIO, NPC



Encik Ahmad JaffarTIO, NPC





Encik Mansor Hj . A. RahmanMAP Committee Member



Encik Mahyuddin OmarAssistant Director, NPC

Encik Tembon GhaniSTIO, NPC

Tuan Hj . Mahfudz bin H . A .Hamid A . M . N .

June 7 - 1 2

June 7 - 12

June 1 4 - 1 9

June 21 - 25

July 12 - 16

July 12 - 16

July 26 - 30

August 2 - 6

August 9 - 1 3

August 16 - 20

August 23 - 27

September6 - 10

September13 - 17

September20 - 24

66

M.A.P. SPECIAL PROGRAMMES 1982 BY GUEST LECTURERS

1. Group Dynamics

2. Office Methods Improvement

3. Organisation and Methods (0 & M) for Management

4. Office Forms Design and Control

5. Management of Organisational Behaviour

6. Administration of Organisation Communication

7. Office Management

8. Work Simplification in the Office

9. Effective Organisation of Office Work

10. Adventures in Attitudes (A Programme specially designed by the PersonalDynamics Institute U.S.A.)

11. Effective Decision Makers and Delegates (By John D. Brian, InternationalConsultant, U.K.)

*Note: Fee and date will be fixed at a later date.

67

WILAYAH PANTAI TIMUR(KUANTAN)

NO.

1.

2.

1.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

1.

2.

3.

1.

2.

COURSE

INDUSTRIAL ENGINEERINGSECTION



LIGHT INDUSTRY SERVICESECTION

Menyenangkan Kerja

MANAGEMENT ACCOUNTINGSECTION


Pengurusan Kewangan



Pengurusan Kewangan I


Budgetary Control

Pengurusan Kewangan

Basic Accounting forExecutives


Pengurusan Kewangan


Kejurujualan

Kejurujualan

Pengenalan PengurusanPemasaran

MANAGEMENT DEVELOPMENTSECTION

Pimpinan 6 PerhubunganSesama Manusia

Pimpinan 6 PerhubunganSesama Manusia

VKMJE

N.P.C., Kuantan

Kota Bharu

N.P.C., Kuantan

N.P.C., Kuantan

Kota Bharu

Kota Bharu

K. Trengganu

K. Trengganu

N.P.C., Kuantan

K. Trengganu

N.P.C., Kuantan

K. Trengganu

Kota Bharu

K. Trengganu

K. Trengganu

K. Bharu

N.P.C., Kuantan

Kota Bharu

K. Trengganu

RATE

May 17 - 19

May 18 - 20

March 15 - 19

Feb. 15 - 19

March 27 - 31

May 22 - 26

June 19 - 23

June 26 - 28

July 6 - 8

Aug. 14 - 16

Aug. 16 - 20

Sept. 11 - 15

Nov. 6 - 10

Nov. 27 - Dec.l

Feb. 1 - 5

April 19 - 23

June 7 - 11

Feb. 15 - 17

June 14-16

OKHCER-1N-CHAHGE FEK

$ 90.00

$ 90.00

$150.00

$150.00

$150.00

$150.00

$150.00

$ 90.00

$120.00

$120.00

$150.00

$200.00

$150.00

$150.00

$150.00

$150.00

$150.00

$ 90.00

$ 90.00

68

NO.

3.

4.

5.

1.

2.

3.

:.

2.

3.

4.

COURSE


'impinan § PerhubunganSesama Manusia


INDUSTRIAL RELATIONSSECTION


Mengendal ikan Rungutan


TOURIST INDUSTRY SECTIONLeadership § CustomerRelations in theHospitality Industry

Supervisory HotelHousekeeping

Front Office Procedures

Introduction to Accountingin the Hospitality Industry

VENUE

N.P.C., Kuantan

N.P.C., Kuantan

N.P.C., Kuantan

N.P.C., Kuantan

K. Trengganu

Kota Bharu

K. Trengganu

Kota Bharu

N.P.C., Kuantan

N.P.C., Kuantan

DATE

Sept. 4 - 8

Nov. 1 - 3

Dec. 6 - 10

March 22-26

April 12 - 14

Oct. 2 - 6

Feb. 13 - 17

May 29 - June 2

Nov. 1 - 5

Dec. 6 - 10

OFFICER-IN-CHARGE FEE

$250.00

$ 90.00

$150.00

$150.00

$ 90.00

$150.00

$150.00

$150.00

$150.00

$150.00

Keterangan lanjut: Ketua Wilayah, Tel: 095-23022/23114

69

WILAYAIl UTARA(PULAU PINANG)

NO.

1.

2.

3.

4.

5.

6.

7.

1.

2.

3.

4 .

5 .

6.

1.

2.

3.

4.

5.

6.

1.

2.

3.

COURSE


Production Planning 5Control

Filing S Records Management

Quality Control

Organisation 6 Methods

Pengurusan Fail 6 Rekod

Critical Path Method

Production Control§ Analysis


Maintenance Management

Job Simplification

Industrial Safety 1

Industrial Safety 2

Industrial Safety 1

Job Simplification



Financial Management I

Costing I


Costing II

Budgetary Control


Salesmanship


Sales Management

VKNUE

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N . P . C . , Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

DATE

March 22 - 25

April 26 - 28

June 14-18

Sept. 20 - 24

Oct. 5 - 7

Nov. 16 - 20

Dec. 13 - 16

May 10 - 14

May 24 - 28

Aug. 10 - 13

Nov. 9 - 12

Nov. 23 - 26

Nov. 29 - Dec .3

Feb. 16 - 18

April 6 - 8

May 18 - 20

Aug. 17 - 19

Sept. 28 - 30

Nov. 2 - 4

Jan. 25 - 29

March 8 - 12

April 19 - 23

OFFICKR-1N-CHAHCE FEE

$200.00

$120.00

$250.00

$200.00

$ 90.00

$250.00

$200.00

$250.00

$200.00

$160.00

$200.00

$160.00

$200.00

$120.00

$120.00

$120.00

$120.00

$120.00

$120.00

$200.00

$200.00

$250.00

70

NO.

4.

5.

6.

7.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

1.2.

3.4.

COURSE

Setting Up Export Business§ Documentation


Salesmanship



Groupwork and DiscussionLeading

Leadership and HumanRelations for Managers


Penyelia Sebagai Jurulatih6 Pengajar

Management for Managers





discipline in Industry



Front Office ProceduresLeadership 6 CustomerRelations

Pen gurus an Kedai MakanSupervisory HotelHousekeeping

VENUE


N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang

N.P.C., Penang



N.P.C., PenangN.P.C., Penang

DATE

June 7 - 1 1

Sept, 13 - 17

Nov. 1 - 5

Nov. 22 - 26

Feb. 9 - 11

May 17 - 21

Aug. 16 - 18

Sept. 28 - 30

Oct. 18 - 21

Nov. 29 - Dec. 3

March 15 - 19

June 22-24

Sept. 27 - Oct.l

Dec. 6 - 10

March 22-26

Sept. 20 - 24

Oct. 25 - 29Nov. 15 - 19

OKI-'ICER-rN-CHAHGE FEE

$250.00

$250.00

$200.00

$200.00

$ 90.00

$250.00

$150.00

$ 90.00

$200.00

$250.00

$200.00

$150.00

$250.00

$250.00

$150.00

$150.00

$ 50.00$150.00

Keteranpan lanjut: Ketua Wilayah, Tel: 04-20011

71

WILAYAH SELATANfJOHOR BAHRU)

NO.

1.

2.

3.

1.

2.

3.

1.

2.

3.

4.

5.

1.

2.

3.

4.

1.

2.

3.

4.

COURSE


Pengurusan Fail fj Rekod


Organisation § Methods

LIGHT INDUSTRY SERVICESECTIONKeselamatan Perusahaan l

Industrial Safety 1

Menyenangkan Kerja


Budgetary Control

Costing I


Project Evaluation

Pengurusan Kewangan I


Setting Up Export Businessg Documentation

Tatacara & Pengurusan Import

Pengurusan Runcit

Setting Up Export Business6 Documentation


Leadership § HumanRelations for Supervisors

Supervisor as a Trainer 6Instructor

Pimpinan & PerhubunganSesama Manusia

Penyelia Sebagai Jurulatih5 Pengajar

VENUE

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahrt

N.P.C., J. Bahru

N . P . C . , J . Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

M.P.C., J. Bahru

U.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

DATE

Feb. 1 - 3

April 5 - 7

Aug. 23 - 27

May 3 - 6

Oct. 4 - 7

Nov. 1 - 5

Feb. 8 - 10

March 15 - 17

May 17 - 21

Aug. 9 - 13

Sept. 6 - 8

Feb. 15 - 19

May 24 - 28

April 26 - 28

Dec. 6 - 10

Jan. 11 - 13

April 12 - 14

May 24 - 26

June 14-16

OFFICER- 1N-CHARCE FEE

$ 90.00

$120.00

$200.00

$120.00

$160,00

$150.00

$120.00

$120.00

$150.00

$200.00

$ 90.00

$250.00

$150.00

$ 90.00

$250.00

$ 90.00

$ 90.00

$ 90.00

$ 90.00

72

NO.

5.

6.

1.

2.

3.

4.

5.

1.

2.

3.

1.

COURSE


Motivation 6 JobSatisfaction


Perhubungan PerusahaanUntuk Pegawai-Pegawai Kesatuan Sekerja



Domestic .Inquiry Procedures

Collective Bargaining6 Negotiation Procedures


Supervisory HotelHousekeeping

Pengurusan Kedai Makan


SPECIAL PROGRAMME

Certificate in Supervision(8 modules)

VENUE

M.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

N.P.C., J. Bahru

DATE

Aug. 16 - 20

Nov. 22 - 26

Feb. 22 - 26

March 29 -April 2June 7 - 9

July 26 - 28

Sept. 20 - 24

May 10 - 14

April 19 - 23

Dec. 20 - 24

Aug. 14 -Nov. 28


$250.00

$250.00

$150.00

$250.00

$ 90.00

$150.00

$250.00

$150.00

$ 50.00

$ 50.00

tl,200.00

Keterangan lanjut: Ketua Wilayah, Tel: 073-21589

73

WILAYAH SARAWAK-SABAH(KUCHING)

NO.

1.

-•

3.

4.

5.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

5.

6.

7.

8.

COURSE


Filing & Records Management

Office Methods Improvement



Filing & Records Management


Industrial Safety 1*



Industrial Safety 1




Introduction to AccountingPracticesFinancial Management I



Costing I

Developing JuniorAccounting StaffFinancial Management I


VENUE

N.P.C., Kuching

RPA TrainingCentre Sibu

N.P.C., Kuching

N.P.C., KotaKinabalu


N.P.C., Kuching

Miri

N.P.C., Kuching


Miri


Bintulu


N.P.C., Kuching


N.P.C., Kuching

N.P.C., Kuching

N.P.C., Kuching


DATE

Feb. 9 - 11

Feb. 22 - 26

Feb. 23 - 25

June 8 - 1 0

Sept. 7 - 9

Jan. 12 - 15

March 23-26

April 20 - 23

June 22 - 25

July 13 - 16

Oct. 12 - 15

April 12 - 16

April 13 - 15

June 14-18

July 13 - 15

Aug. 10 - 12

Aug. 16 - 20

Sept. 1 - 3

Sept. 13 - 17

OFHCER-IN-CHARGE FEE

$120.00

$250.00

$ 90.00

$120.00

$120.00

-

-

-

$160.00

-

-

$150.00

$120.00

$150.00

$120.00

$120.00

$120.00

$150.00

* Request Courses for Sarawak Electricity Supply Corporation

74

NO.

9.

10.

1.

2.

3.

4.

5.

6.

7.

S.

9.

10.

11.

12.

1.

2.

3.

4.

COURSE


Costing II



Import Procedures Stocumentation


Salesmanship

Memulakan PerniagaanEksport 6 Dokumentasi


Import Procedures SDocumentation

Import Procedures §Documentation

Introduction toMarketing Management

Salesmanship

Tatacara Import £Dokumentasi

Salesmanship


Leadership $ HumanRelations for Managers*

Telephone Techniques5 Courtesies

Leadership § HumanRelations for Managers*


VENUE

N.P .C . , Kuching

N.P.C., Kuching



N . P . C . , KotaKinabalu


N.P .C . , Kuching

N.P.C. , Kuching

Miri


N . P . C . , Kuching

M . P . C . , Kuching



N . P . C . , Kuching

N.P .C . , KotaKinabalu


N.P .C . , KotaKinabalu

DATE

Oct. 19 - 21

Nov. 29 -Dec. 3

March 1 5 - 1 9

March 29 -April 2

April 1 2 - 1 6

May 10 - 14

May 10 - 14

June 2 1 - 2 5

July 26 - 30

Aug. 9 - 13

Aug. 16 - 20

Nov. 1 - S

Nov 15 - 19

Dec. 13 - 17

June 2 1 - 2 5

Aug. 24 - 26

Sept. 20 - 24

Sept. 20 - 22


$120.00

$120.00

$250.00

$250.00

$200.00

$200.00

$150.00

$250.00

$250.00

$250.00

$200.00

$200.00

$150.00

$200.00

_

$150.00

_

$150.00

75

NO.

S.

6.

7.

8.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

1.

2.

3.

1.

COURSE

Leadership S HumanRelations for Supervisors

Leadership fi HumanRelations for Managers*

Groupwork 5 DiscussionLeading

Leadership S HumanRelations for Managers


Discipline in Industry*




Industrial Conflicts 5Remedies

Industrial Relations fjLabour Laws


Grievance Handling


Grievance Handling

TOURIST INDUSTRY SECTIONPengurusan Kedai Makan*


Restaurant Service*

HUMAN RESOURCES DEVELOPMENTPROJECT

Supervisory DevelopmentProgramme (In English S,Bahasa Malaysia)

VENUE


Miri

N.P.C., Kuching


N.P.C., Kuching

N.P.C., Kuching




Bintulu

Miri


Miri



N.P.C., Kuching

N.P.C., Kuching

N.P.C. Kuching§ RPA TrainingCentre Sibu

DATE

Nov. 2 - 4

Nov. 22 - 26

Dec. 7 - 9

Dec. 13 - 17

Feb. 15 - 19

March 8-12

April 26 - 30

May 10 - 14

May 24 - 28

July 12-16

Sept. 13 - 17

Oct. S - 7

Nov. 16 - 18

Dec. 7 - 9

April 12 - 16

Sept. 6 - 1 0

Oct. 4 - 8

March 22 - 28

OFFIC£R-IN-CHARGE FEE

$200.00

-

$ 90.00

$250.00

-

$150.00

-

$150.00

$250.00

$250.00

-

$150.00

$150.00

$160.00

$ 50.00

$ 50.00

$150.00

-

76

NO. COURSE

Module I

II

III

IV

V

VI

VII

VIII

VENUE

N.P.C., Kuching& RPA TrainingCentre Sibu

N.P.C., Kuching§ RPA TrainingCentre Sibu

N.P.C., KuchingS RPA TrainingCentre Sibu


N.P.C., Kuching§ RPA TrainingCentre Sibu

N.P.C., Kuching& RPA TrainingCentre Sibu


DATE

April 12 - 18

May 3 - 9

Hay 24 - 30

June 14 - 20

July 12 - 18

Aug. 2 - 8

Aug. 23 - 29


_

_

_

-

_

.

-

Keterangan lanjut: Ketua Wilayah, Tel: 56844/56941

77

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