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http://ihmbbs.org/upload/House%20keeping%20notes.pdf 

  CLEANING AGENT

Cleaning agents are perhaps the most critical aids of 

housekeeping sta in their job to keep their House neat andclean. Cleaning agents in general can be dened as natural or

snthetic substances !hat is used to assist the cleaning process.

Cleaning is primaril the remo"al of dirt and dust.

 !he #arious kinds of cleaning agents used for housekeeping stas

are as follo$s:

& 'etergents (& 'eodorants

2& )cid Cleaners *& +aundr aids

,& )lkaline cleaners -& olishes

& ol"ent cleaners 1& loor seal

3& 'isinfectants 0& )brasi"e

Water: 4ater is referred as a uni"ersal sol"ent5 and this is

the prime agent in cleaning process. Ho$e"er though an

e6cellent sol"ent5 $ater alone is not an eecti"e cleanser to meet

the standards most hotels re7uire. 4ater is supposed to be a

surfactant 8surface acti"e agent&.

1) Detergent: 'etergents ma be made from a base of 

either pure soap or organic chemicals.

 Detergents are of two types:

(i) Soapy Detergent: oap detergent is made from animal or"egetable fat and ma be used as a solid block for $ashing

skin and clothes5 as 9akes for $ashing delicate fabrics or as a

po$der for $ashing of soft fabrics. oap is made b boiling fat

$ith a strong alkali. .g. coconut oil pro"ides a soap $hich is 7uick

to lather5 e6cellent at cleaning.

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(ii) Synthetic etergent:  snthetic detergent is made from

organic chemicals deri"ed from petroleum. !hese are used

e6tensi"el in house keeping. !he are used for cleaning task and

for $ashing up the 9oors. !he ma be in the form of a po$der5

li7uid5 gel or crstals.

!) Aci c"eaners: )cids used as cleaning agents ma "ar from

mild acid e.g. acetic acid or strong concentrated hdrochloric

acid. )cids should be used in solutions follo$ed b thorough

rinsing. )ll5 e6cept citric and acetic acid should be used under

super"ision $ith e6treme caution and $ith the protection of 

rubber glo"es. trong acids are poisonous and corrosi"e. .g.

8a& citric acid and acetic acid used for metal cleaning

8b& 'ilute hdrochloric acid used in remo"ing lime scale from

sanitar $are

8c& ;6alic acid for remo"ing stubborn $ater stains from hard

9oors and sanitar $are

#) A"$a"ine c"eaners:  )lkaline based cleaning agents are

used in laundr and are particularl good for remo"ing grease.

#er strong alkali materials are kno$n as caustic materials and

are e6tremel corrosi"e and poisonous. !he must be used

under strict super"ision. .g.

(i) soi%& car'onate (washing soa):  it is used to soften

$ater and remo"e light grease marks.

(ii) Soi%& hyroie (Ca%stic soa): 

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strong fumes and should be used in $ell "entilated room.

ol"ents are useful for cleaning grease or polish from surfaces.

ol"ents $ill e"aporate and so the are ideal for cleaning

$indo$s5 mirrors and picture frames. .g.

  =ethlated spirits5 turpentine5 $hite spirit5 acetone5 used for

remo"ing stains from hard and soft surfaces.

,) Disinfectants:  'isinfectants should onl be used in the

areas $here harmful germs are likel to e6ist. 'isinfectants kill

the harmful bacteria. =ost disinfectants ha"e strong smell

and therefore should be used in recommended amounts in

areas $here germ control is re7uired. .g.

(i) -heno": !he are used in dilute or concentrate to disinfect

surfaces in hospitals.

(ii) .a"ogens: the elements chlorine and iodine ma be used as

disinfectants.

/) Deoorants:  !hese are agents for disguising bad smells.

 !he counteract stale odours and sometimes introduce

fragrance in the area. !he are used in guest rooms5

bathrooms5 and in public areas. !he are a"ailable in li7uids5

po$ders and crstalline blocks. .g.

 >aphthalene balls ser"e as eecti"e deodori?ers.

0) La%nry ais:  +aundr aids $hich are used as cleaning

materials contain stiening agents and fabric conditioners.

) -o"ishes:  olishes are cleaning agent $hich are applied

to a surface to form a hard protecti"e laer and thus guardagainst nger marks stains and scratches. !he also create a

pleasant shine on a hard surface. .g.

8i& =etal polishes

8ii& urniture polishes

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8iii& loor polishes.

2) 3"oor Sea":  ) 9oor seal can be either sol"ent or $ater

based. @t is applied to a 9oor surface to form a semi

permanent protecti"e barrier $hich $ill pre"ent the entr of di rt5li7uids5 grease stains and bacteria. 'epending on the traAc the

recei"e5 the ma last for upto "e ears before replacement is

necessar. .g.

(i) 4"eo5resino%s:  !hese are clear sol"ent based sealers

used on $ood cork and magnesite 9oors. !he consist of oils5

resins and sol"ents.

(ii) 4ne pot p"astic: !he are made up of snthetic materials.

 !he are used on $ood5 cork and magnesite 9oors

(iii) -ig&ente sea"ers: !hese sealers contain colour pigments

$hich pro"ide colour and also strengthen the sealer. !he are

used on $ood5 concrete and stone 9oors.

16) A'rasi+e:  )brasi"es are substances or chemicals that

depend on their rubbing or scratching action to clean dirt from

hard surfaces. !he are used to remo"e "er stubborn stains from

"arious surfaces. .g.

8i& ines abrasi"esB e$ellerDs rouge 8a pink o6ide of iron used for

shining sil"er&

8ii& Hard abrasi"eB and paper5 ne ash5 pumice stone5 steal $ool

are

8iii& commonl used abrasi"e

Storage of C"eaning Agents

8i& nsure that the storage racks are sturd. Hea"ier

containers must be kept on the bottom shelf.

8ii& +abel all containers neatl $ith a $aterproof marker.

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8iii& nsure that the lids are tightl secured.

8i"& 4hen dispensing cleaning agents5 use appropriate

dispensers and measuring apparatus.

8"& )"oid spillageE if a spill occurs5 clean it up immediatel.

8"i& ollo$ a sstematic procedure for rotating stocks.

Se"ection of C"eaning Agents

 !he follo$ing points need to be considered $hile selecting

cleaning agents.

8i& !he tpe of soilage.

8ii& !he tpe of surface.

8iii& Composition of the cleaning agents.

8i"& ase of use5 sa"ing of eort and time.

8"& !o6icit or side eects.

  CLEANING E78I-9ENTS

. =anual Cleaning 7uipments

2. =echanical Cleaning 7uipment

1 9an%a" C"eaning E;%ip&ent

8a& Frushes Containers

 8b& Frooms Cleaning Cloths

8c& 4et =ops 'r mops

r%shes

 (i) .ar r%shes

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Hard brushes ha"e bristles that are fairl sti and $ell spaced out.

 !he are most suitable for remo"al of hea" soil and litter

from carpets and for cleaning rough surfaces.e.g. G deck scrubber

for 9oors

(ii) Soft r%shes

oft brushes ha"e bristles that are fairl 9e6ible and set

close together. !he help to remo"e loose soil and litter on

hard and smooth surfaces. uch brushes ma be designed to

dust carpets and furniture5 speciall those that are made of cane

and $icker e.g. G upholster brush

roo&(i) Soft 'rist"e 'roo&

 !hese brooms are made of cornBbre5 grass and are used

for smooth 9oors.

(ii) .ar 'roo&

 !hese brooms are made of coconut bre and are used for coarse

surface5 especiall outdoors.

(iii) Wa"" 'roo&

 !hese are ceiling brooms called !urkDs head. !hese brooms

are used too remo"e cob$ebs or dust from ceiling5 and high

ledges.

o sweeper

 !hese are also called as carpet s$eepers and are used fors$eepingup the dust from smooth 9oor co"erings such as rugs

and carpets. ) bo6 s$eeper consists of a friction brush that

re"ol"es $hen the e7uipment is pushed manuall o"er the

carpet or 9oor. !he dust gets collected into the built in dust

pans.

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9op

(i) Dry &op

tatic mops B consist of acrlic5 nlon5 or polester strands 6ed

to a backing stretched o"er a metal frame. !hese are used for

holding the dust b s$eeping.

(ii) Wet &ops

entuck mopsB consist of cotton strands 6ed to a length

of cotton fabric $hich is in turn inserted into a metal 9at stock.'oB

all mopB these mops consist of strands of a t$isted cotton 6ed to

a circular metal plate $hich in turn is 6ed to a stockoss mopB

these consist of a dense cotton fringe inserted into a hea"metal stock 7ueegeeB a s7ueegee of a long metal handle and a

$ooden or a rubber blade to remo"e e6cess $ater from surface

being cleaned. @t is used $hen the areas are scrubbed or $ashed.

C"oths Swa'

 !hese are loosel $o"en cotton cloths5 absorbent material and

are used for damp $iping of 9oor surfaces. )lso used for

sanitar ttings bath tubs and $ash basin crim !hese are loosel$o"en linen material resembling ne sack cloth5 highl absorbent

and lint free in nature5 used for cleaning mirrors and $indo$s.

Cha&ois "eather

 !his is the skin of a chamois goat 8antelope& and is used

for cleaning $indo$s and mirrors $hen dr and also for

polishing sil"er and other metals.

D%st sheets

 !he are the discarded linen either from bed sheets or

curtains from the linen room and is used to co"er 9oors5 furniture

and other articles during spring cleaning or redecorating.

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Dr%ggets

 !hese are made of coarse5 ne can"as or clear plastic and

the ma be of the si?e of carpet s7uare and are placed on the

9oor on the door$a to pre"ent e6cessi"e dirt being broughtin or out during bad $eather or during redecorating projects.

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)lso called cleanerDs bo6es5 made of $ood or metal or

plastic5 used b the room attendant for carring cleaning

supplies from room to room $hile guest room cleaning is done.

9op5wringer tro""ey !his piece of e7uipment consists of mop and one or t$in buckets

$ith an attached $ringer all mounted on a trolle $ith $heels. @t

ma ha"e a pro"ision for holding cleaning agent as $ell as a trash

bag.

Linen tro""ey

 !hese are used for the transfer of clean linen from the laundr to

the linen room or from the linen room to the 9oor pantries

! 9echanica" C"eaning E;%ip&ent

8a& crubbing/olishing =achine

8b& Carpet hampoo =achines

8c& High ressure 4ashers

8d& #acuum Cleaners

Cleaning 7uipment !pes Ises

=ac%%&

cleaners/suction cleaners

(i) Dry +ac%%& c"eaners

 !hese are used for remo"ing dust and small pieces of debris from

the 9oors5 upholster5 furnishings $alls and ceilings. @t comes $ithdierent 9e6ible attachment such as cre"ice no??le5 upholster

cleaning brush5 9oor cleaning brush5 etc.

(ii) D%stette

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 !his is a small light $eight "acuum cleaner5 used for cleaning

curtains5 mattress5 computers5 etc.

(iii) ac$5pac$ +ac%%&

 !hese machines can be easil strapped to the back of anoperator. )nd it is used for cleaning hard to reach areas like

ceiling5 curtain ends5 etc. !hese are also called as pigg back

"acuums.

(i+) 8pright

 !hese "acuums are the ones in $hich the machine lies

hori?ontall on the 9oor and is dri"en b a single motor. !he dust

bag is outside the machines main bod. !here is a belt dri"enbeater brush to facilitate remo"al of dust from the thick carpet

piles. !hese machine is most suitable for large carpeted areas.

(+) -i"e "ifter

 !hese "acuum cleaners are used to groom the long carpet piles.

 !he lift up the carpet pile that has sacked do$n and makes it

9u

(+i) Wet an ry +ac%%&

 !hese are e6tremel useful for house keeping operations.

 !hecan pick up spills and e6cess $ater $hen it is used on a $et

mode. 4hen on a dr mode5 the help to remo"e the dust and

debris. @n hotels the are used in large areas $hen the are

scrubbed .

+arge tankBtpe

"acuum cleaners

 !hese are also called as industrial "acuum cleaners and are

meant for dr and $et pick up or both. !he $aste $ater is

s7uee?ed b a rubber attached to it through the no??le $hich

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tra"els back into the tank. !he are idle for cleaning lobbies5

ban7uet halls and restaurants.

Carpet sha&poo &achine

Stea& etraction &achine

 !hough these machines are uni"ersall called steam e6traction

machine5 these is in fact no generation of steam. !he cleaning

agents are simpl mi6ed $ith hot $ater and detergents. !he

detergent is injected on the carpet piles and e6tracted back b a

$et "acuum built into the same machine.

Cy"inrica" 'r%sh ry

foam machine

 !hese machine has a clindrical brush that scrubs the carpet pile

onl b the injecting foam on the carpet and e6tracting it back

again to the machine

High ressure 4ashers

 !hese tpes of e7uipments are designed to remo"e soil from the

surface $ith the help of $ater and steam subjected to highpressure. 4ater under pressure dislodges the dirt from the

surface

Scr%''ing>-o"ishing 9achine

Scr%''ing 5 crubbing can be done $ith the help of the hard

bristle attached to the machine and is normall used for large

areas

%?ng 5 !he bristle tips of a brush create a high gloss nish on

the surface. @t is done on friction to bring it to shine.

-o"ishing 5 !he bristle tips of a brush or a pad to the dri"ing disk

cuts the soil from the surface. olish is applied to gi"e a gloss

nish and to protect the 9oor

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Care of c"eaning E;%ip&ent @ &aintain

. )ll sta should kno$ the correct methods of care cleaning and

storage.

2. !he correct e7uipment should be used for each task and usedcorrectl.

,. )ll e7uipment should be cleaned after use.

. =anufacturerDs instructions for operation and maintenance

should be follo$ed.

3. 7uipment should be stored correctl.

(. )ll e7uipment must be inspected before and after use and alldefects should be reported.

Storage of c"eaning e;%ip&ent

. ro"ision should be made for correct storage of all e7uipment.

2. !here should be space for each machine.

,. hel"es5 cupboards5 dra$ers for all spare parts5 e.g. mop5

brush heads pads should be pro"ided.

. torage place should be e7uipped $ith po$er points.

3. roper lighting should be pro"ided.

Safety of the c"eaning e;%ip&ents

. #oltage of the machine and suppl should be same.

2. lugs must be used correctl.,. =achine and socket must be s$itched o before plugging in or

disconnecting.

. Check the cable and 9e6es and properl clamped into plugs

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3. +oose cable should lie behind the machine as close to the $all

as possible and pass o"er door handles if passing the door $a.

C"eaning 4rganisation

Cleaning is carried out for the follo$ing reasons :B

a) Aesthetic appea"   !he en"ironment is made "isuall

attracti"e and appealing

') .ygiene   ecti"e5 fre7uent cleaning controls5 the

gro$th and reproduction of pathogenic bacteria and other

germs.

c) 9aintenance   urface and articles5 ho$e"er good in7ualit $ill ha"e a long and functional life onl $hen the are

cleaned on regular basis.

) Safety  Cleaning is done for safet against health ha?ards5

re ha?ards and slip ha?ards.

  Types of soi":

a) D%st5  !his is composed of loose particles deposited from

the air. @t contains both organic 8human and animal hair5 dead

skin cells5 plants& and inorganic 8sand5 dr earth& matter.

') Dirt  !his implies dust held together rml b moisture or

grease on rough surfaces.

c) Tarnish   !his is a discolouration or deposition on a metal or

allo surface caused b chemical reaction $ith certain substances

found in air5 $ater and food stus. 'ierent tpes of metals get

tarnished $hen the are e6posed to air 8copper gets a greenishcolour called J"erdigrisD&.

) Stain   !his is discolouration caused on a hard or soft

surface b a substance containing des5 proteins5 acids or

alkalis. tains cannot be remo"ed b routine cleaning

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process. @t must be remo"ed as soon as the occur using

sol"ents to dissol"e it or an acid or alkaline to neutralise it.

  -rincip"es of c"eaning

 !hese are the basic rules to follo$ in an kind of cleaning acti"it5

$hate"er the nature of surface or the soil

8i& )ll soil should be remo"ed

8ii& ol should be remo"ed $ithout harming the surface

being cleaned or the surrounding surfaces

8iii& !he surface should be restored to its original state after the

cleaning process

8i"& !he simplest method should be tried rst using the mildest

cleaning agent

8"& Cleaning should proceed from high to lo$ $here"er possible

8"i& 4hen cleaning an area start $ith the cleaner surfaces and

articles and then go to clean more hea"il soiled areas so as to

pre"ent the spread of soil dorm dirt to cleaner surfaces.

8"ii& 4hile $et cleaning or polishing the 9oor5 the cleaner should

$alk back$ards $hile cleaning in front of him

8"iii& uction cleaning should be preferred o"er s$eeping

$here"er possible

8i6& $eeping should be done before dusting and dusting before

suction cleaning

86& tains should be remo"ed as soon as the occur

86i& !he cleaner should take all safet precautions $hile

cleaning. @n particular5 cleaning agents and e7uipments should

be stacked neatl to one side.

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86ii& !he cleaner should start cleaning from the farthest end of an

area $orking to$ards the e6it

C"eaning -roce%res

 !$o tpes of cleaning procedures

. =)>I)+ =!H;' 2. =CH)>@C)+

=!H;'a& $eeping a& uction Cleaningb& 'usting b& FuAngc& 'amp 'usting c& olishingd& =oping d& Furnishinge& crubbing e& crubbingf& olishing f& tripping

re7uenc of cleaning:

1) Dai"y tas$  !hese are routine operations carried out on adaBtoBda basis b the cleaner. !his includes the regular

ser"icing of guest rooms5 cleaning of bathrooms and toilets5

suction cleaning of 9oors5 dusting of furniture5 etc.

!) Wee$"y Tas$   !his term implies the task carried out on a

$eekl basis. !his ma include the $ork like polishing of metal5

high dusting5 dusting under the furniture5 "acuum cleaning

of upholster5 etc

#) -erioic   !his is the task carried out on a monthl5

7uarterl5 half earl or on annual basis. ome of the usual

periodic task in the hotel includes shampooing of carpets5

$ashing of $alls5 polishing of 9oors5 cleaning of chandeliers.

  4rganisation of C"eaning:

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a) Orthodox/ Conventional/Traditional cleaning –  @n this method

of cleaning a K

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L !horough cleaning of bathroom including $alls5 9oor tiles5

6tures and ttings.

  3eat%res that ease c"eaning:

& mooth te6ture5 straight5 neat and smooth lines5 medium

toned colours are some of the designed features in the surface

that makes the cleaning easier. =edium toned colours sho$ less

dirt than surfaces of darker or lighter shades.

2& urniture should be so designed that cleaning under and

behind them is eas. urniture oncastor $heels and glides are

easil mo"eable making cleaning under and behind them easier.

Fed frames should not ha"e a raised edge.,& Carpets should ha"e the shorter pile for cleaning easier.

Ipholster should ha"e minimum of decorati"e features such as

buttons5 gathers5 and ruMes.

& urfaces of solid $ood are no$ being substituted b laminates

of $ood 8sunmica&5 laminates of plastic 8formica& for regular

buAng and lo$ maintenance.

3& =etals $hich re7uire constant polishing should be a"oided inthe public areas or in the guest srooms. 6ample G brass becomes

easil tarnished.

E"e&ents of Design

 !he elements are the "isual components used in creating an

object or a composition. !he include line5 form5 te6ture5 colour5

pattern5 light and space. !hese elements help in con"eing

fundamental ideas and also in creating objects $hich add charmin our home interiors.

LINE:  +ine is the basic design element. @t can be static or

dead5 represented b a line in a hori?ontal

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-osition @t can portra rhthm5 mo"ement and unit b "ertical

position. Cur"ed lines look gracious and

3"ei'"e. 'iagonal lines are dnamic and create the impression of 

restlessness. +ine is a unifing factor in home interiors. @t can bedestructi"e element in o"erall eect. !oo man lines of dierent

nature create an impression of "isual chaos.#ertical lines create

the illusion of height to the room and hori?ontal lines $ill

lend a look of more length to the room.

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-ATTE

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  !o liaise $ith the maintenance department for an

maintenance $ork

re7uired in guest rooms or public areas and to initiate the $ork

orderforms.

  !o inspect the record of room status regularl and coBordinate

$ith the

reception desk

  !o issue the rele"ant kes5 keep track of them and get them

safel back.  !o check the stock regular l5 take deli"er of stocks and issue

supplies to

the attendants.

  !o super"ise the staff in"ol"ed in the cleaning and setting up

of ban7uet

halls 8function areas&5 meeting rooms and other e"ent "enues.

  !o arrange for the induction and for the train ing of the sta.

  !o inform the emploees of staff $elfare schemes and other

facilities

 !he House keeping department usuall has the follo$ing

super"isor positions:

. loor super"isor

2. ublic area super"isor

,. Control desk super"isor

. +inen room super"isor

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3. +aundr super"isor

(. >ight super"isor

@nspection modules for commonl neglected areas @n general the

most commonl neglected areas in guest room include:

  !he area bet$een the bed and the night stand $ith food

particles5 dirt

and debris ma accumulate since this area is usuall hidden b

the bed

spread.

  !he interiors of the dra$ers and $ardrobes $here dust maaccumulate

in cre"ices.

urface belo$ the lamps and other accessories kept in tables

$here dust

accumulates because the tend to be o"erlooked.

  !he tops of the picture frames hung on the $alls $hich tend togather

dust as the are not easil "isible to the ee.

  !he top edges and back of doors5 $hich if not cleaned on a

regular basis

ma collect a lot of dust.

  !he diffuser grills of radiators or air conditioners $hich cancollect

stubborn dirt.

  Ceiling $hich ma sho$ cobB$ebs if not attended to dail

cleaning.

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  !he carpet area behind the free standing furniture that is near5

but not

against the $all5 such as creden?a standing to one side.

  illo$s and pillo$ cases $hich should be free of $rinkles andstra hairs

and $hich should ha"e a fresh smell.

  !he general odour of the room5 $hich is often o"erlooked. !he

room

should ha"e a fresh smell.

  !he tiled area ne6t to the sho$er $hich sho$s $ater marks if not

attended dail.

  !he area behind the toilet bo$l5 including pipes5 cistern and

the toilet roll

receptacle5 $hich all pro"ide surfaces and nooks $here dirt

settles.

  !he area under the "anit unit and to$el racks $hich are hard

to reach

ma accumulate a lot of dust.

  !he faucet filters5 $hich ma stained bro$n due to dirt

collecting in

them.

  !he air "ents in the toilet5 $hich are hard to reach and $hich if 

neglected

during routine cleaning ma collect lot of stubborn dust.

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  !he baseboards in the guest room as $ell as the bathroom

ma also

accumulate lot of dust.

Handling Kuest complaints

 !pes of guest complaints:

. !echnical/mechanical

2. er"ice related

,. )ttitudinal

. Inusual'ealing $ith the complaints:

ome guidelines to be follo$ed $hile confronting the guest:

  +isten $ith concern and empath.

  @solate the guest5 if possible5 so that the other guest ma not

o"erhear

the con"ersation.

   ta calm.

  )"oid responding $ith hostilit or defensi"eness.

  Fe cautious of injuring the guestDs sense of self esteem5 sho$

that u take

a personal interest in the problem.

  !ake the complaint seriousl.

  Concentrate on the problem5 not on the a pportioning blame.

  'o not insult the guest

  !ake notes5 $rite do$n the facts.

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  !ell the guest $hat can be done. ;ffer choices. Ho$e"er do

not promise

the impossible5 nor e6ceed ou authorit.

  et an appro6imate time for the completion of correcti"eaction. Fe

specic.

  =onitor the progress of correcti"e action.

  ollo$ up. Contact the guest personall to ensure that the

problem $as

resol"ed to his/her satisfaction.

@=;C ; ;I>' C;;

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departments of the hotel. !he role of housekeeping control desk is

to facilitate communication to

"arious departments of the hotel.

ront ;Ace

a&

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a"oid such rooms from being occupied b #@s.

Housekeeping informs front oAce

regarding scant baggage/ beds not used in the guestrooms.

f& ;ccupanc report is prepared and for$arded b housekeepingto front oAce on the basis

of $hich5 P'iscrepanc

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c& House keeping department for$ards room condition report to

maintenance department5

for e.g. rooms re7uire painting5 ser"icing of ).C.5 etc.

d& House keeping assist engineering in conser"ing $ater andelectricit.

e& )ll the cleaning e7uipments5 e.g. "acuum cleaners5 9oor

scrubbing machines are

re7uisitioned b housekeeping through stores and the upkeep of 

all the e7uipments are

done b maintenance department.BB)ccounts 'epartment

a& @n"entories and discarding procedures are initiated and

conducted b the accounts

department.

b& )ll the appro"ed bills are for$arded b housekeeping to

accounts department for

pament.

c& )ll pett cash "ouchers are routed through accounts for

pament.

d& House keeping must pro"ide accounting $ith all

information regarding $ages and

salaries for instance5 informing the account oAce of pa

increases5 o"ertime5 bonuses

a$arded to the $orkers5 etc.

e& !he e6ecuti"e housekeeper must also pro"ide accounting

$ith monthl in"entor

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information in order to ascertain e6penses of controllable goods.

tores

a& Fased on the a"erage consumption5 housekeeping guest

supplies and cleaning materials

are stocked b the general store and re7uisitioned b

housekeeping on a $eekl or a

monthl basis.

b& tores must ha"e ade7uate supplies of items and anticipated

storage should be notied

immediatel to housekeeping. Housekeeping must follo$ up outof stock items.

c& !he store keeper "eries the appro"al of the e6ecuti"e

housekeeper on each re7uisition

before issuing the items.

ersonnel 'epartment

a& Communication bet$een housekeeping and humanresource department is necessar

$hen considering personnel staAng. 4hen an emploee is

needed in the house keeping

department5 an emploee re7uisition is lled out and is sent to

the human resource to

initiate the process.

b& House keeping department coordinate $ith human resource

for recruitment5 probation5

conrmation5 and increment of sta. 4arning letters and

charge sheets are issued

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through the personnel department.

c& ersonnel department is usuall in"ol"ed in the orientation of 

ne$ emploees as per the

companDs rules and regulations.

d& )ttendance record5 lea"e forms are for$arded to personnel

department through the time

oAce.

ecurit

a& ;ne of the greatest concerns of the lodging industr

toda is securit. Housekeeping

should pro"ide printed instructions on the table cards for guest

e6plaining ho$ to detect

crime and inform securit department in case of emergenc.

b& ecurit eorts ma in"ol"e guestroom securit5 ke

control5 guest securit in

coordination $ith the securit department.

c& ecurit guidelines should be de"eloped for all the

members of the propertDs

management and super"isorDs team should be in"ol"ed in

monitoring them.

d& Housekeeping personnel should be trained to obser"e

suspicious mo"ements and report

it to the securit. loor cre$s must learn to recogni?e guest that

are registered into the

hotel.

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an guest.

lacement of Kuest

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  ) guest stationer folder $ith monogrammed note papers5

en"elopes5 post cards $ith hotels

picture5 guest comment card5 +etterheads5 house rules and

regulation cards along $ith pen orpencil.

  !ent cards gi"ing information about special e"ents.

  lo$er #ase

@n the dra$er of the dresser table:B Fusiness it

;n the coee table:B )n ashtra $ith match bo6

  House maga?ine and tra"el maga?ine

  otepad and a pen

  )n ashtra and a matchbo6

  Freakfast door knob card

  +ocal telephone director is placed on the lo$er most shelf 

  @n the same location a Fible or Keeta or Ruran

  ;n a tra5 $ater t umblers

@n the minibar:B @n the minibar cabinet  =ineral $ater bottles B percolator

  Chocolates B disposable glasses

  @ce tras B sugar

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  Fe"erages 8soft drink& B tea/coffee

  nacks84afers5 nuts5 cookies& B  stirrer

+inen on the bed per bed:B =attress protector no.

  Fed sheets 2 nos.

  Flanket/'u"et no.

  >ight sheet/Crinkle heet no.

  illo$ cases 2 nos.

  Fed co"er no.

@n the bath room:B+inen

  !urkish bath to$els

  Hand to$el

  ace to$el

  Fath mat

;n !he #anit Init  =onogrammed soaps5 shampoo bottles5 moisturi?ers5 sho$er

cap5 bath gels5 gargle glass5

tissue bo65 ra?or blades5 dental kit and sha"ing kit and shoe shine

strip.

  Cand le on a candle stand

  )shtra and match bo6  Fud "ase

>ear the 4ater Closet

  ) tissue holder $ith a toilet roll fi6ed on the $all near the 4C

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  anitar bin

  anitar bag

  anitar disinfectant band

>ear !he bath tub

  Fath mat

Kuest +oan @tem

Hotels stock certain items $hich the loan to the guest.

6ample:Belectric sha"er5 hair drier.

 !hese items $hich are pro"ided to the guest should benoted do$n in the house keeping oAce and

collected back again $hen the guest checks out from the hotel.

  ;ccasionall one also re7uests like e6tra furniture.

  @tems like ironing boards5 hair driers5 alarm clocks5 cribs5

"oltage adapters are also

pro"ided  Kuest ma also re7uest for bab bath5 high chair5 heat ing foot

plate5 etc.

  Hot $ater bottles5 electric sha"ers5 e6tra pillo$s are also

pro"ided to the guest on

re7uest.

Kuest uppliesKuest supplies include all items that are conduci"e to the guestDs

material comfort and con"enience.

 !he are grouped as

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& Kuest amenities: this refers to all the lu6ur items that a hotel

pro"ides to the guest at no e6tra cost.

.g. coee maker5 bathrobe5 9o$ers5 bathroom amenities like

bubble bath essence5 moisturi?er5 etc.2& Kuest 6pendables: Kuest 6pendables are those supplies

that are e6pected to be used or taken

a$a b the guest on lea"ing the propert. .g. laundr bags5

match bo65 toilet tissue5 face tissue5 bath

soaps5 etc.

,& Kuest essentials: !hese are items that are essential tothe guest room but are not used up or

e6pected to be taken a$a b the guest. .g. cloth hangers5 ice

buckets5 ash tras5 plastic tras $ater

 jugs5 drinking glasses5 etc.

 !pes of hotel rooms and )ccommodation

 !he guest room is the main product of a hotel as it contributes to

more than 30% of the total

sales making the prot percentage from the room sales "er high.

Kuestrooms in a hotel ha"e a role in

the image building of the hotel. Kuests ma sta in a hotel for

pleasure5 con"enience or from necessit.

4hate"er the reason for the sta5 the $ill al$as e6pect a

certain standard of ser"ice and comfort.

@t used to be customar to ha"e rooms of more or less than the

same standard throughout the

propert5 but the trend is changing no$. Kuests are no$

being oered a choice of more e6pensi"e

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rooms $ith upgraded facilities. Hotels no$ oer a $ide

"ariet of rooms catering to the needs of

dierent tpes of tra"elers.

 !pes of Kuest

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guest or for companies oering cocktails during con"entions5

entertaining and

trade sho$s. !his room usuall contains a bar and occasional

tables as $ell. @t ischarged on hourl bases

 unior uite ) large room $ith a partition separating the bedroom

furnished from the sitting

area.

Acienc ) room ha"ing a small kitchen facilities.

Cabana ) room situated near the s$imming pool of the hoteland normall used b the

people $ho lo"e $ater games or s$imming. !hese rooms

are mainl used for

changing.

'uple6 !$o rooms on t$o successi"e 9oors and is connected

to each other $ith a

common staircase. Kenerall the sitting room is on the

lo$er 9oor and the

bedroom is on the upper 9oor.

ent House

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Holl$ood t$in room ) room $ith t$o t$in beds but a common

headboard meant for t$o people. @f so

desired the beds can be joined together to make it appear like a

single bed. !pes of beds

=urph Fed : ) bed that folds up into the $all and looks like a

bookshelf or a

cupboard $hen folded a$a. @t is also called sico bed.

Crib : Cots for babies pro"ided to the guest on re7uest.

Chaise longue 8rench& : ) long lo$ seated bed $ith a back andone arm on $hich the person

sitting can stretch out his legs.

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'>' card is on the door.

cant Faggage F

 !he guest has "er light luggage and he ma

lea"e the hotel $ithout settling his room

account.

#acant #

 !he room has been cleaned5 inspected and is

read for the arri"al of the guest.

;ut of ;rder ;;;

 !he room cannot be assigned to the guest. @t ma

re7uire major maintenance $ork to be done.

Check ;ut C/;

 !he guest has settled his account returned the

room kes and left the hotel.'id not Check ;ut '>C;

 !he guest made arrangement to settle his

account but has left $ithout informing the ront

;Ace.

'ouble +ocked '+

 !he room $hich has been double locked b the

guest from inside. >o other ke can open this

room door e6cept the grand master ke.

>o Faggage >F

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 !he guest is staing in the room but $ithout

baggage.

>ot acked >/

 !he guest has settled his account $ith ront

;Ace but has not packed his baggage in his

room

acked +uggage /+

 !he guest has packed his baggage and left it in

the room but has not settled his room account

Ise of Computers in house keeping

=an hotels ha"e in"ested hea"il in information technolog

infrastructure and net$orking that deplo

the latest technical ad"ances in their operations. !he ne$

technologies $hich are gaining entr into the

hospitalit segment are 4iBi 8$ireless delit&5 radiofre7uenc identication5 and the possibilit of

tracking in"entor and guest data through the con"ergence of 

cellular and $ireless technologies5 K

8Klobal ositioning stem&5 #o@ 8#oice o"er @nternet rotocol&5

handheld communication de"ices and

so on. Hotels either pro"ide 4iBi as a "alue added amenit to theguest or oer the ser"ice at a cost to

their guest. 4iBi is pro"ided in guest rooms as $ell as public

areas5 lobbies5 meeting rooms5 lounges

and so on.

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@n !he HouseBeeping 'epartment

  4+)> 84ireless +ocal )rea >e t$ork& technolog is

enabling a $ide range of hospitalit

applications in the housekeeping department. Housekeeping sta can no$ conduct room checks

after a guest "acates the room through the hand held 4iBi

enabled de"ice to report the status

of the room

 !he also communicate $ith securit personnel instantl o"er

eBmail in case of an emergenc.  taff can also ensure from a remote spot that fire

e6tinguishers are charged5 emergenc lights

are functioning5 and so on.

  Check and comm unicate in"entor in"ention for guest

room supplies and the stocking of

minibars in order to ensure that pro"isions are replenished in an

eAcient manner.

  Computers are no$ being used in man housekeeping

departments for room management5

in"entor control and linen management.

Computers can no$ be linked to the telephone sstem in

each indi"idual guest room. !his

technolog greatl reduces the cost of indi"idual $iring in each

guest room. or e.g. an interface

can be created bet$een the telephone sstems of the hotels

computer net$ork b the guest

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room attendant dialing a specic se7uence of numbers on

the phone from the specic

guestroom. ;nce connected the computer immediatel

recogni?es the room no. to $hich it isbeing connected.

  House keeping operations modules are $idel a"ailable

such as forecasting attendant

re7uirements5 dail housekeeping scheduling5 tracking house

keeping histor and monitoring

room attendantDs performance.  !here are also module to track the status from dirt

room to read room for inspection and

cleaned room $hich are read for the guest.

  =an hotels also offer a detection technolog $hen the guest

puts the tra outside the door5

housekeeping is alerted from a triangle sensor on the tra that

triggers another sensor in the

door $a. !his immediatel alerts the sta to the $aiting tra $ith

a blinking light.

  !he housekeeping staff can also be alerted $hen the room is

a"ailable for cleaning b the guest.

@n this application5 guest clicks a button5 $hich sets o another

sensor to indicate the are gone

and the room can be cleaned.

  ;ccupanc report5 discrepanc report5 list or under repair

rooms can be sent to front oAce

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through 4+)>s sstem b $hich manual $ork can be a"oided.

 !he housekeeping module can also schedule the ser"icing of 

guest re7uest5 for e.g. if a guest

calls the front desk and re7uest for a crib or e6tra to$els5 thefront desk can simpl input this

re7uest into the computer and it then appears on the main

housekeeping monitor screen. )

guest re7uest notication can also be sent to the room

attendants automaticall to the hand

held $ireless ') 8ersonal 'igital )ssistant& or cell phone b $aof te6t message or eBmail.

  4+)>s allo$ guest to share hi speed internet

connections5 bro$se the $eb5 access their

corporate net$orks5 remotel et securel5 access the

business centre from their rooms5

organi?e "ideo conference5 pla games online5 and use

multiplaer gamin option.