Preliminary Quality Assurance Evaluation

Hotel Name: Maldives Resort & Spa Rangali Island

Facility ID: 42026

InnCode: MLEHI

General Manager: Carsten Schieck Assumed Position: 2003-07-18

Asst. General Manager: Assumed Position: Management Company: Hilton Hotels Corporation Consultant: Reinaldo Ruiz

Previous Eval: 07/18/2011 Regular Acceptable 82.95% Current Eval: 12/2/2011 Regular

Quality Assurance Index Score ( 3829.05 / 4000.00 ) 95.73%

(X) Lowest Multiplier (See Chart Below) 100.00%

(=) Final Score: 95.73% Outstanding

Multipliers (Scoring Caps) Overall Graded Issues 100.00% Overall Service SALT (Prev Score 78.30% ) 100.00% Guest Room/Suite Deficiency or Room Failures 100.00% Failed Main Area 100.00% Failed Sub Area 100.00% 2+ Failed Sub Areas (Common Main Area) 100.00% Overall Guest Room Cleanliness (Prev Score 75.10% ) 100.00%

Balanced Scorecard Summary Cleanliness Condition Standards

98.78% 92.51% 95.96%

Previous Scorecard Summary Cleanliness Condition Standards

98.98% 92.29% 81.82%

Point Value By Area

Points Remaining By

Area Previous Scores Current Sub Area Score

Current Main Area Score

BRAND STANDARDS 1000 959.60 81.82% 95.96%

1) Brand Standards 500 479.80 73.74% 95.96%

2) Service Delivery Standards 500 479.80 89.90% 95.96%

Commercial Facilities 1000 955.90 96.89% 95.59%

1) Business Center 100 100.00 100.00% 100.00%

2) Corridors/Elevators/Stairwells 500 500.00 100.00% 100.00%

3) Exterior Components 500 493.70 99.58% 98.74%

4) Gift Shop 100 99.00 99.50% 99.00%

5) Heart of the House 100 84.00 89.00% 84.00%

6) Lobby/Entrance/Reg Area 500 500.00 99.37% 100.00%

7) Public Restrooms 250 246.80 99.36% 98.72%

8) Recreation Facilities 250 232.40 94.88% 92.96%

Food and Beverage Facilities 1000 983.55 95.75% 98.36%

1) Kitchens 250 242.00 88.86% 96.80%

2) Lounge Facilities 250 246.80 97.93% 98.72%

3) Meeting Facilities 250 250.00 100.00% 100.00%

4) Prefunction Space 250 250.00 100.00% 100.00%

5) Restaurant Facilities 500 494.75 98.11% 98.95%

Guest Rooms 1000 930.00 94.26% 93.00%

1) Guest Bathrooms 500 493.00 98.60% 98.60%

2) Guest Rooms 500 437.00 89.92% 87.40%

3) Individual Guest Room Failure 500 500.00 100.00% 100.00%

Scoring Criteria Outstanding = 90.00 - 100%

Acceptable = 80.00 - 89.99%

Acceptable = 75.00 - 79.99%

Unacceptable = 74.99% & below

Progress = Approved Renovation Plan

V 2.0.6C