qad bpm: let process be your guide - mwug

LEARN. NETWORK. DISCOVER. | #QADexplore


QAD BPM: Let Process Be Your Guide - MWUGRob Cramer – BPM, Practice Manager


The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

Safe Harbor StatementQAD BPM: Let Process Be Your Guide - MWUG


Agenda What is BPM …QAD BPM? Demonstration Standard Processes What is Being Process Driven? Questions?

QAD BPM: Let Process Be Your Guide - MWUG



What is BPM … QAD BPM?

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“Processing power is creating a digital explosion in our tools ability to do more with less at a faster rate, and bandwidth is increasing exponentially, and storage is moving to the cloud, over the next five short years we will be transforming how we sell, market, communicate, collaborate, innovate, train, and educate.”


Daniel Burrus Flash Foresight


Repetitive tasks?

Rule-based skills?

“ Intelligent systems are going to be able to do those procedures for you.”



Makes You the Best? (KPIs, Metrics)QAD BPM: Let Process Be Your Guide - MWUG

Cost LeadershipDifferentiation

Innovation Operational Effectiveness

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What Holds You Back? Constrains You?

Compliance−Regulatory−Customer

Bottlenecks−Quality−Decision Making−Lead Time


• Strategic Directions• Current IT

Environment• Metrics and KPIs• Business Processes• Industry and Market

Requirements

Discover


It’s All About Processes

Direct/Core

Indirect/Support

EnterpriseApplications

QAD BPM

EnterpriseApplications


Type of Process

Solution


Key ProcessesQAD BPM: Let Process Be Your Guide - MWUG


Problems with Processes Quality of processes Low value-added activities Tracking events and measuring

performance real time Compliance Paper, memory based


Documenting handoffs, timing, and responsibilities often leads to productivity

improvements of more than 12 percent.


QAD BPMQAD BPM: Let Process Be Your Guide - MWUG


What is Business Process Management (BPM)?

“Systemic approach for capturing, designing, executing, documenting,

measuring, monitoring, and controlling both automated and non-automated processes to meet the objectives and business strategies of a company. “



Benefit ExampleEliminate Manual Data Entry

Reduction in time 80%

Reduce Process Cycle Time

Reduction in time to process change orders 75%

Reduce Manual Analysis/Routing

Elimination of 80% of manual activities

Benefits: EfficiencyQAD BPM: Let Process Be Your Guide


Benefit ExampleHandle Exceptions Faster & Better

Distressed shipments saving 70%

Make Better Decisions Better review process results in $3M saved in billing dispute write-offs

Consistent Execution Customer satisfaction improvement to 92%

Benefit: EffectivenessQAD BPM: Let Process Be Your Guide


Benefit ExampleFaster Regulatory Compliance

Change customs related processes within 90 days to comply with new federal regulations

Support New Business Models

Change shipping partners within 10 minutes in core process

Benefit: AgilityQAD BPM: Let Process Be Your Guide


Free if current on maintenance On Demand, On Premise Technical dependencies

−QXtend 1.8.3 +−QAD 2011EE + or QAD 2007.1 SE +−.Net 2.9.4+−OpenEdge 10.2B 07 09+−Java 6

Foundational RequirementsQAD BPM: Let Process Be Your Guide



Demonstration

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Standard Processes

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QAD BPM: Let Process Be Your GuideStandard Process: Inspection


Standard Process: Receiving Process

QAD BPM: Let Process Be Your Guide


Per Process Cost ConsiderationsImplementation (Per Process)

Model Process (1-5 Days)

Implement Process(1-5 Days)

Go Live Support(0-3 Days)

Configuration Migration(1-2 Days)

Project Management(1-3 Days)

QAD BPM: Let Process Be Your Guide



What is Being Process Driven?


Process Management FocusQAD BPM: Let Process Be Your Guide - MWUG

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BusinessProcess

Management

Objectives & Strategy

Model

Analyze & Optimize

Implement

Solution Analysis

Solution Modeling

Assessment


Process Managed Organizations Strategic plans drive processes Relationship between processes and key

business results Strategic assets to be understood,

managed, and improved to deliver value-added products and services to clients

Reach towards an even higher level of performance.



Know business processes and capture them in process maps, procedure manuals, or agreed ways of doing things

Managers track the performance of processes

Top management systematically invests in its processes

It’s a regular way of doing things

Do You have a Process Focus?QAD BPM: Let Process Be Your Guide - MWUG


Assessment: Targets for Improvement

Large & complex Dynamic Business & technical in nature Human intelligence & judgment required Coordination essential Compliance requirement



Sample Selection Criterion Clear and direct linkage to management

objectives Consider value of process to business and

its health Customers rarely interact with just one

function Focus on eliminating a key system

constraint



Question Yes NoIs your team failing to meet quality, cost, or time requirements?Are there significant external developments that may require considerable adjustment to current processes?Re there important changes within your organization that may suggest a need for process improvementHave you seen evidence of fragmentation and lack of cooperation or coherence in how work is being carried out?Are customers complaining about the quality of service they are getting from your team?Does your team’s performance compare unfavorably with that of other teams in the organization that do similar work?Do tasks often get done incorrectly the first time?Are some tasks taking too long to complete?Do certain procedures seem overly complicated?

Is Process Improvement Necessary?



Process Cost Saving

Potential

Source of customer complain

ts

Opportunity for

Improvement

Easy to Chang

e

Source of staff

frustration

Total Score

Setting up new accounts

5 5 2 2 4 18

Evaluating applicant credit history

4 2 4 3 4 17

Process Selection MatrixQAD BPM: Let Process Be Your Guide - MWUG


Map the existing process Examine the process map to identify problems Interview stakeholders to gain insights on the

process Benchmark how other organizations handle the

process

Solution Modeling: Analyze ProcessQAD BPM: Let Process Be Your Guide - MWUG


Assist in understanding existing processes and designing solutions

Communicate real world state and what team wants to change to

Not an organizational chart Less abstract

Pictures Are VitalQAD BPM: Let Process Be Your Guide - MWUG


Meet performance targets? Potential issues? Improvement opportunities? Anything missed? Is it important? Test Your Ideas Implications?

Solution Analysis: Document & Refine the New DesignQAD BPM: Let Process Be Your Guide - MWUG


Hurdles−Resistance from employees−Resistance from managers−No champions to push the effort

ImplementQAD BPM: Let Process Be Your Guide - MWUG


Is the new process’s outcome free of errors or defects?

Does the process produce its intended outcome in a timely manner?

Are customers satisfied with the process’s outcome?

Does the process produce its intended outcome in a cost-effective manner?

Analyze & OptimizeQAD BPM: Let Process Be Your Guide - MWUG



Explore 2014

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May 5 – 8, 2014 New Orleans La. 650 + attendees

"The benefit of attending Explore for me is to be able to see not only where the organization is today but where it's going in the future."

Toni Clubb, CFO, VitaTech

Why Come to Explore? QAD BPM: Let Process Be Your Guide - MWUG


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Learn−40+ sessions (Including BPM)−Hands-on Training (Including BPM)−APICS continuing education credits

Network−Sharing best practices−Personal interaction/networking

Discover−Not just ERP−New functionality−Leveraging QAD investment

Why Come to Explore – Focus QAD BPM: Let Process Be Your Guide - MWUG


Presenter Name:

−Rob Cramer, [email protected]

Questions & AnswersQAD BPM: Let Process Be Your Guide - MWUG

mailto:[email protected]

qad bpm: let process be your guide - mwug

Documents

qadexplore11qad bpm

metricsqad bpm

guide mwugrob cramer

guide mwuglearn

memory basedqad bpm

qadexplorekey processesqad

safe harbor statementqad

sole discretion of qad