qc tool reporting documentation

IT BI Tech OPS Plan of Record (POR)

QC Tool Texas and

New York City

Expansion Report Development – Microstrategy

Filters, Attributes, Metrics, and Grid

Objects

Report Development –filters, attributes, metrics & grid objects


T a b l e o f C o n t e n t s 1.0 Overview .................................................................................................................................................... 3

1.01 QC Summary Report ............................................................................................................................... 3 1.02 Primary Infractions and Secondary Infractions ..................................................................................... 10 1.03 QC Inspector Report .............................................................................................................................. 11

2.0 Reports ..................................................................................................................................................... 12 2.01 QC Summary Report ......................................................................................................................... 12 2.02 Primary and Secondary Infraction ..................................................................................................... 14 2.03 QC Technician Detail Report ............................................................................................................. 16 2.04 QC Technician Detail Comments ....................................................................................................... 18 2.05 QC Technician Detail Photos ............................................................................................................. 20 2.06 QC Inspector Report ......................................................................................................................... 22 2.07 QC Inspector Detail Report ............................................................................................................... 24 2.08 QC Summary Report with Prompted Chargeback.............................................................................. 25

3.0 Appendix A ............................................................................................................................................... 27 4.0 Appendix B ............................................................................................................................................... 28 5.0 Appendix C ............................................................................................................................................... 31 6.0 Appendix D ............................................................................................................................................... 32

Version Control

Version ControlVersion Control Date Version Description Authored/Revised By

3/06/15 1.0 New Deborah Obasogie

3/16/15 1.1 Team review recommendations – Add

market and default parameters. Deborah Obasogie

4/9/15 1.2

Add Chargeback reports, new report look,

attributes, filters, metrics and report

Appendices.

Deborah Obasogie



1 . 0 O v e r v i e w

Reporting allows users to drill all the way down from the summary level report down to the

specific QC job or work order detail level. Contractor management can view all QC results real

time, drill down to technician level and get specific address information, view photos of the

infraction, or click on the comments to see the comments entered on the QC job.

Q C S U M M A R Y R E P O R T 1.01

For example, once you open the QC Summary Report, you can filter your QC search by the

following items:

Market

Product



Job type

QC Type

WO Completed Date – Start

WO Completed Date - End



QC Date - Start

QC Date - End

QC Upload Date – Start

QC Upload Date - End

Once you have set all of your filters as you want them, click “Run Report” on the left at bottom

of the page.



You will briefly see the QC Summary Report:

You see Market(s).

You can drilldown to the technician’s level.



Click or right click to drill to QC Technician Detail Report

You can filter your QC search by the following items: Market, QC Product, Job Type, QC Type,

Work Order Completed Date Range, QC Date Range, QC Upload Date Range, and QC

Technician Concat.

You can also select Technician and Supervisor from dropdowns.



Click on Comments (If Yes), to view comments. If comments, click View Image to view

individual comment.

Click on Photos (If Yes), to view photos.

Click View Image to view individual image.



The photo can be printed, emailed, added to favorites, set as background, saved as, etc.



P R I M A R Y I N F R A C T I O N S A N D S E C O N D A R Y I N F R A C T I O N S 1.02

Click on Primary Infractions and link to the Primary Infractions.

Click on Secondary Infractions and link to the Secondary Infractions.

Click to see detail to technician’s level.



Q C I N S P E C T O R R E P O R T 1.03

Click to run QC Inspector Report.

Click to drill to QC Inspector Detail Report.



2 . 0 R e p o r t s

Filters List – Appendix A, Attributes List – Appendix B, Metrics List – Appendix C, and Reports

List – Appendix D.

2 . 0 1 Q C S U M M A R Y R E P O R T

Purpose:

The QC Summary Report summarizes quality control performance by the

technician being monitored.

Filters:

Market, QC Product, Job Type, QC Type, Work Order Completed Date

Range, QC Date Range, and QC Upload Date Range

Attributes:

Director - The QC Director employee id (EID) and the name of the

director (multiple expressions)

Division - The QC Division composes the areas, for example, Desert

Cities, L.A. County Metro, North, NorthEast, South, San Diego, etcetera

Manager - The QC Manager employee id (EID) and the name of the

manager (multiple expressions)

Market - The sys that identifies the specific market, ie., Texas, NYC and

Pacwest

Supervisor - The quality control supervisor that performs the inspection

of the QC technician

Technician – The QC TechnicianID concatenated to technician name

Type - The numeric value of the work type technician, 1=Contractor

QCs and 0=In-house QCs

.

Metrics:

Pass Percentage – the calculation expression that determines the

percentage

Primary Infractions – the count of the primary control jobs that failed

to perform according to quality control standards

Secondary Infractions – the count of the secondary control jobs that

failed to perform according to quality control standards

Total QC Jobs – the total number of quality control jobs

Total QC Jobs Failed – the calculation expression that is used to

determine the total jobs that failed

Total QC Jobs Passed – the calculation expression that is used to

determine the total jobs that passed

Grid Objects:

Market, Division, Type, Director, Manager, Supervisor, Technician,

Metrics, Primary Infractions, Secondary Infractions, Total QC Jobs, Total

QC Jobs Passed, Total QC Jobs Failed and Pass Percentage



Drill Downs:

Click on Market to drill to Division

Click on Division to drill to Type

Click on Type to drill to Director

Click on Director to drill to Manager

Click on Manager to drill to Technician

Click on Technician to link to Technician Details

Click on Primary Infractions and link to Primary Infractions

Click on Secondary Infractions and link to Secondary Infractions



2 . 0 2 P R I M A R Y A N D S E C O N D A R Y I N F R A C T I O N

Purpose:

Details the Primary and Secondary Infractions for Inspectors and

Technicians.

The QC Inspector Report is similar to the QC Summary but links to the QC Inspector Detail and to the Primary and Secondary Infractions.

.

Filters:

QC Product, Job Type, QC Type, Work Order Completed Date Range, QC

Date Range, QC Upload Date Range, Market, and QC Technician Concat

Attributes:







Market - The quality control market of the inspector QC Supervisor - The quality control supervisor that performs the inspection





Metrics: Line Item Defect Count – Count of defects at Line Item level



Grid Objects:

Primary - Market, Division, Type, Director, Manager, Supervisor,

Technician, Metrics, Is Customer satisfied with work performed, Provided

Customer Education on equipment and features for all services installed,

Provided appropriate Welcome Kits for all services installed, All outlets

and devices working, CPE installed/connected properly, Phone jacks tested

and working, Features tested and working, Signal levels in spec, Dual Jack

at eMTA, Inside wire/quality, Security system wired properly and tested,

Connectors correct/tightened, Splitter configuration correct, Repeat

visit/Service call due to installation defect, No grounding or incorrect

grounding to include tag, Hazardous wiring condition, J-box, Vault,

Pedestal Security, NID Configuration, ILEC-Drop cut/NID damaged/Wires

left on terminals, Improper MDU ILEC terminal access, Telco drop cut,

Coax drop within specs, No Go 95 infractions, No GO 128 infractions,

Wire-Properly terminated and protected, Traps properly used/attached, and

Work Order Signature Complies with Policy

Secondary – Reviewed Work plan, Home page/My accounts/ Help section,

PF sticker on MTA, Proper use of line cords, Appropriate cable color/type,

Correct clips / Spacing & wall bushing / Plate, Sleeves Used, Work area left

clean, Drop has proper loops and attachments, NID Installed, Proper

location of TWC NID, Wires moved out of ILEC NID properly, Inferior and

damaged cable removed, Drop routed to power interface, Drop alignment

follow utilities, Terminators at tap-no open ports, and Appropriate tags

installed

Drill Downs:








2 . 0 3 Q C T E C H N I C I A N D E T A I L R E P O R T

Purpose: The QC Technician Detail Report. Tech Name, Supervisor, and Report

Date, Pass, Comments=Yes link to OC Job Comments and also a link to

display QC Technician Detail Photos.

Filters:

n/a

Attributes:

Address – the address where the quality control job is being

performed at

Comments – the QC Comment describes the quality control comments

associated with the job

Inspector ID - the QC Inspector Identifier that uniquely identifies the

inspector that is assigned to the quality control job

Job Class – the job description of the quality control job that is

assigned to the technician, for example, Reconnect, COS, TC, New

Connect, SRO, Disco. These codes identify the type of worked

performed

Job Number – the QC job identifier is an unique object that

identifiers the quality control job as the key in the quality control

hierarchy

LIVE QC– determines if the quality control job was performed by

means of a Live (Hot) connection

Order Number – the identification number that is associated to a

specific work order that allows the QC technician to perform the work

at the job site

PASS – the quality control pass indicator checks the QC Result for a

1or 0

PHOTOS – the image identification number (ID) that is unique and

identifies the picture that is uploaded and the equivalent name of the

QCImages as Description

Primary – count of quality control primary infractions, Products – the

product identification of High Speed Digital (HSD), Phone or Video.

Includes ID and Description of the QC product, such as HSD, phone

or video

QC Date – the date that the quality control job was performed in the

field by either an in-house person or contractor Secondary – count of quality secondary infractions, Supervisor ID –

the QC Supervisor that reports to Manager and supervises tech

person

Technician Number – the identification that is associated to a specific

work order that allows the QC technician to perform the work at the

job site

Work Order Date – the date that the quality control (QC) work order

job was completed for the QC technician



Metrics: n/a

Grid Objects: Technician, Supervisor, Work Order Date, QC Date, Products, Job Class,

Order Number, Job Number, Inspector ID, Address, Primary, Secondary,

PASS, Comments, PHOTOS, LIVE QC

Drill Downs:

Click on Comments (If Yes), link to QC Job Comments.

Click on Photos (If Yes), link to QC Display Photos.



2 . 0 4 Q C T E C H N I C I A N D E T A I L C O M M E N T S

Purpose:

The QC Comments Reports provided details about the particular job

reported.

Filters:


Range, QC Date Range, QC Upload Date Range, and QC Technician

Concat

Attributes:


performed at

Category – The QC Line Category is broken up into Primary and

Secondary and they both deal with certain type of reported infractions

by the customer

City - the specific city where the quality control job is being

performed, State – the state identification where the quality control

job is being performed

Defect – the QC Line Defect unique identification Line number

Infraction Comment - the QC Line additional comments that is

associated with the QC Line Defect

Job Class – the description of the quality control job that is assigned

to the technician, for example, Reconnect, COS, TC, New connect,

SRO, Disco. These codes identify the type of work to be performed.

Job Number – the unique job identifier that is associated to the

quality control technician Order Number– the identification that is associated to a specific work

order that allows the QC technician to perform the work at the job

site


field by either an in-house person or a contractor

QC Job Comment – the QC Comment describes the quality control

comments associated with the job

State – the state identification where the quality control is being

performed

Supervisor - The quality control supervisor that performs the

inspection of the QC technician


WO Date – the date that the quality control (QC) work order job was

completed for the QC technician

Zip Code – the zip code where the quality control job is being

performed




Grid Objects:

Technician, Supervisor, Category, Job Class, Defect, QC Job Comment,

Infractions Comment, Infraction Description, Job Number, QC Date,

Address City, State, WO Date, and Zip Code

Drill Downs:

Click link to view comment



2 . 0 5 Q C T E C H N I C I A N D E T A I L P H O T O S

Purpose:

The QC Technician Detail Photos report displays the technician details

associated with job and can be linked to the QC Display Photo clicking

the YES under the Photo object.

Filters: n/a

Attributes:


performed at

Category – The QC Line Category is broken up into Primary and

Secondary and they both deal with certain type of reported infractions

by the customer

City - the specific city where the quality control job is being

performed, State – the state identification where the quality control

job is being performed

Image Comment - The QC Image Comment recorded by the

technician, inspector, and/or supervisor

Infraction Description - The QC Line Item Text is the description of

the primary or secondary infraction, and linked to QC Line Number,

e.g., Is customer satisfied with work performed, Provided Customer

Education on equipment and features for all services installed,

etcetera. Job Class – the description of the quality control job that is assigned

to the technician, for example, Reconnect, COS, TC, New connect,

SRO, Disco. These codes identify the type of work to be performed.

Job Number – the unique job identifier that is associated to the

quality control technician Order Number– the identification that is associated to a specific work

order that allows the QC technician to perform the work at the job

site



QC Image HTML Tag – The QC Image captured by the inspector

State – the state identification where the quality control is being

performed

Supervisor - The quality control supervisor that performs the

inspection of the QC technician


WO Date – the date that the quality control (QC) work order job was

completed for the QC technician

Zip Code – the zip code where the quality control job is being

performed




Grid Objects: Technician, Supervisor, Category, Job Class, QC Image HTML Tag,

Image Comment, Order Number, Infraction Description, Job Number, QC

Date, Address City, State, WO Date, and Zip Code

Drill Downs:

Click link to view photo



2 . 0 6 Q C I N S P E C T O R R E P O R T

Purpose:

The QC Inspector Report is similar to the QC Summary but links to the QC

Inspector Detail and to the Primary and Secondary Infractions.

Filters:

Market, QC Product, Job Type, QC Job Contractor, Work Order Completed

Date Range, QC Date Range, and QC Upload Date Range

Attributes:





Inspector - QC Inspector ID concatenated to inspector name




Pacwest





Metrics:


percentage

Primary Infractions – the count of the primary control jobs that failed









Grid Objects: Market, Division, Type, Director, Manager, Supervisor, Metrics, Primary

Infractions, Secondary Infractions, Total QC Jobs, Total QC Jobs Passed,

Total QC Jobs Failed, and Pass Percentage



Drill Downs:





Click on Manager to drill to Supervisor

Click on Supervisor link to Inspector Details



2 . 0 7 Q C I N S P E C T O R D E T A I L R E P O R T

Purpose:

The QC Inspector Report is similar to the QC Summary but links to the QC

Inspector Detail and to the Primary and Secondary Infractions.

Filters: Market, QC Product, Job Type, QC Job Contractor, Work Order

Completed Date Range, QC Date Range, and QC Upload Date Range

Attributes:

Address – the address where the quality control job is being performed

at

Inspector - QC Inspector ID concatenated to inspector name

Job Class – the description of the quality control job that is assigned to

the technician, for example, Reconnect, COS, TC, New connect, SRO,

Disco. These codes identify the type of work to be performed.

Job Number – the unique job identifier that is associated to the quality

control technician Live QC - Determines if the quality control job was performed by

means of a Live (Hot) connection

Order Number– the identification that is associated to a specific work

order that allows the QC technician to perform the work at the job site

PASS - The quality control pass indicator checks the QC Result for a 1

or 0.

Primary - Count of quality control primary infractions

QC Comment YN - The QC comment describes the quality control

comments associated with the job ((Yes, or No)



QC Photo YN - The quality control photo indicator (y=there is a photo

available, and N=no photo)

QC Products - The quality control photo indicator (y=there is a photo

available, and N=no photo)

Secondary - Count of quality control secondary infractions

Technician ID – The QC Technician Identifier is a unique number that

solely corresponds to a quality control technician for purposes of

tracking the job and work performed WO Completed Date – the date that the quality control (QC) work

order job was completed for the QC technician

Metrics:


Grid Objects: Inspector, WO Completed Date, QC Date, QC Products, Job Class, Order

Number, Job Number, technician ID, Address, Primary, Secondary, PASS,

QC Comment YN, QC Photo YN, and Live QC

Drill Downs: n/a



2 . 0 8 Q C S U M M A R Y R E P O R T W I T H P R O M P T E D C H A R G E B A C K

Purpose:

The QC Summary Report summarizes quality control performance by the


Filters:


Range, QC Date Range, QC Upload Date Range, Primary Fail (required),

One Secondary Fail (required), and Multiple Secondary Fail (required)

Attributes:








Pacwest






.

Metrics:

No Fail Count – Count of QC Jobs with no infractions


percentage

Primary Chargeable Quantity (One) Count – Count of QC Jobs with

Primary infractions

Primary Infractions – The count of the primary control jobs that failed


QC Chargeback – Prompted metric that allows end users to state

infraction penalties for Chargeback calculation

Secondary Chargeable Quantity (One) Count – Count of QC Jobs with

exactly one Secondary infraction

Secondary Chargeable Quantity (Multiple) Count – Count of QC Jobs

with more than one Secondary infractions










Grid Objects:

Market, Division, Type, Director, Manager, Supervisor, Technician,

Metrics, Primary Infractions, Secondary Infractions, Total QC Jobs, Total

QC Jobs Passed, Total QC Jobs Failed, Pass Percentage, and Chargeback

Amount.

Drill Downs:






Click on Technician to link to Technician Details

Click on Primary Infractions and link to Primary Infractions

Click on Secondary Infractions and link to Secondary Infractions



3 . 0 A p p e n d i x A

Name Description

Choose Products Choose LOB product groupings. Choose QC Date Range Choose QC Date start and end dates.

Choose QC Upload Range Choose QC Upload start and end dates.

Choose WO Date Range Choose WODate start and end dates.

Inspector Market? Choose Elements of Inspector Market attribute.

Inspector Prompt Choose Elements of Inspector attribute.

Job Type(s) Choose Elements of QC Job Type attribute. QC Contractor Technician type = Contractor

QC Job Contractor Choose Elements of QC Job Contractor attribute. QC Product Choose Elements of QC Product ID attribute.

QC Type Choose Elements of QC Type attribute.

Tech Market? Choose Elements of Tech Market attribute. Technician Prompt Choose Elements of Technician attribute. Work Order Prompt Choose Elements of Work Order attribute.



4 . 0 A p p e n d i x B

Name Description

QC Address The address where the quality control job is being performed at

QC Address City The specific city where the quality control job is being performed

QC Address State The state identification where the quality control job is being performed

QC Address Zip Code The zip code where the quality control job is being performed

QC Comment

The QC comment describes the quality control comments associated

with the job

QC Comment YN

The QC comment describes the quality control comments associated

with the job ((Yes, or No)

QC Company (Inspector)

The company that the quality control technician inspector works for,

i.e., HG Communications, DBI services, TBS, Meridian, etcetera. There

are more companies that are not mentioned here; please refer to the

Data base for complete list.

QC Company (tech)

The company that the quality control technician works for, i.e., HG

Communications, DBI services, TBS, Meridian, etcetera. There are

more companies that are not mentioned here; please refer to the Data

base for complete list.

QC Completed Job The number of quality control jobs that were completed

QC Contractor (tech)

The numeric value of the work type technician, 1=Contractor QCs and

0=In-house QCs

QC Date

The date that the quality control job was performed in the field by

either an in-house person or a contractor

QC DateTime

The date and time that the quality control job was performed in the field

by either an in-house person or a contractor

QC Director (Inspector)

The QC Director employee id (EID) and the name of the director

(multiple expressions)

QC Director (tech)

The QC Director employee id (EID) and the name of the director


QC Division (Inspector)

The QC Division composes the areas, for example, Desert Cities, L.A.

County Metro, North, NorthEast, South, San Diego, etcetera.

QC Division (tech)

The QC Division composes the areas, for example, Desert Cities, L.A.

County Metro, North, NorthEast, South, San Diego, etcetera.

QC End Date (tech) The termination date of the quality control technician

QC Image Comment

The QC Image Comment recorded by the technician, inspector, and/or

supervisor

QC Image HTML Tag The QC Image captured by the inspector.

QC Inspector QC Inspector ID concatenated to inspector name.

QC Inspector Identifier QC Inspector Identifier maps to technician jobs.

QC Inspector Start Date The employment start date of the quality control inspector

QC Job Contractor

The quality control job contractor indicator that refers to Inhouse or

Contractor type

QC Job Identifier

(Inspector)

The QC Job Identifier Inspector is a unique object that identifies the

quality control job as the key in the quality control hierarchy for the

inspector level

QC Job Identifier The QC Job Identifier is a unique object that identifies the quality



(technician) control job as the key in the quality control hierarchy for the technician

level report

QC Line Category

The QC Line Category is broken up into Primary and Secondary and

they both deal with certain type of reported infractions by the customer

QC Line Comment

The QC Line additional comments that is associated with the QC Line

Defect

QC Line Defect The QC Line Defect unique identification number

QC Line Item

The QC Line Item Identification number corresponds to a sequential

number assigned to a particular quality control line item

QC Line Item Text

The QC Line Item Text is the description of the primary or secondary

infraction, and linked to QC Line Number, e.g., Is customer satisfied

with work performed, Provided Customer Education on equipment and

features for all services installed,etcetera.

QC Live

Determines if the quality control job was performed by means of a Live

(Hot) connection

QC Machine Name

The device name that identifies the quality control machine that was

utilized to document the job results

QC Manager (Inspector)

The QC Manager employee id (EID) and the name of the manager


QC Manager (tech) The QC Manager that reports to director and manages supervisor

QC Market (Inspector) The quality control market of the inspector

QC Market (tech) The sys that identifies the specific market, ie., Texas, NYC and Pacwest

QC Month The quality control month the is applied to the Chargeback report

QC Pass The quality control pass indicator checks the QC Result for a 1 or 0.

QC Photo YN

The quality control photo indicator (y=there is a photo available, and

N=no photo)

QC Primary Infractions Count of quality control primary infractions

QC Product Id

The product identification of High Speed Digital (HSD), Phone or

Video. Includes ID and Descriptio of the QC product, such as HSD,

Phone or Video.

QC Products

The quality control products (HDS, Video and a variation of those

products)

QC Result The numeric result of the quality control job that has been performed

QC Secondary Infractions Count of quality control secondary infractions

QC Start Date (tech) The start date of employment of the QC technician

QC Supervisor (Inspector)

The quality control supervisor that performs the inspection of the QC

technician (inhouse or contractor)

QC Supervisor (tech) The QC Supervisor that reports to Manager and supervises tech person.

QC Technician QC TechnicianID concatenated to technician name.

QC Technician Identifier

The QC Technician Identifier is a unique number that solely

corresponds to a quality control technician for purposes of tracking the

job and work performed

QC Technician Job

Identifier

The unique job identifier that is associated to the quality control

technician

QC Technician JobType

The job type description of the quality control job that is assigned to the

technician, for example., Reconnect, COS, TC, New Connect, SRO,

Disco These codes identify the type of work to be performed"

QC Technician Work The date that the quality control (QC) work order job was completed fo



Order Completed Date the QC technician

QC Technician Work

Order Completed Time

The approximated time that the quality control (QC) work order job

was completed fo the QC technician

QC Technician Work

Order Identifier

The identification number that is associated to a specific work order

that allows the QC technician to perform the work at the job site

QC Type

The quality control type that denotes the type of quality control test

(customer made known and (no customer contact).

QC Upload Date

The QC Upload Date serves as the date and time that the quality control

job was uploaded from the device into the database for recording

purposes

QC User Name

The identification code of the quality control user that is manipulating

the device



5 . 0 A p p e n d i x C

Name Description

Line Item Defect Count Count of defects at Line Item level. No Fail Count Count of QC Jobs with no infractions.

Passed Percentage [Total Passed Jobs] / [Total QC Jobs]

QC Chargeback

The calcuation expression that determines the QC chargeback

calc: =iif(Fields!Contractor.Value = 1,

sum(iif((Fields!LI27.Value + Fields!LI28.Value +

Fields!LI29.Value + Fields!LI30.Value + Fields!LI31.Value +

Fields!LI32.Value + Fields!LI33.Value +

QC Chargeback Prompted Prompted metric that allows end users to state infraction penalties

for Chargeback calculation.

QC Defect % [Line Item Defect Count] / [Total QC Jobs]

QC Primary Fails Count The count of the primary control jobs that failed to perform

according to quality control standards

QC Seconday Fails Count The count of the secondary control jobs that failed to perform

according to quality control standards Secondary Fail (Multiple)

Count Count of QC Jobs with more than one Secondary infractions. Secondary Fail (One) Count Count of QC Jobs with exactly one Secondary infraction.

Total Failed Jobs The calculation expression that is used to determine the total jobs

that failed

Total Passed Jobs The calculation expression that is used to determine the total jobs

that passed Total QC Jobs The total number of quality control jobs

Primary Fail Count Count of QC Jobs with Primary infractions



6 . 0 A p p e n d i x D

Name Description

QC Inspector Detail Report The QC Inspector Detail Report provides

details of the technician's performance.

QC Inspector Report

The QC Inspector Report is similar to the

QC Summary but links to the QC Inspector

Detail and to the Primary and Secondary

Infractions.

QC Primary and Secondary Infractions Details Primary and Secondary Infractions

( Inspectors/Technicians).

QC Summary Report

The QC Summary Report summarizes

quality control performance by the


QC Summary Report with prompted chargeback The QC Summary Report with prompted

Chargeback Qty.

QC Technician Detail Comments The QC Comments Reports provided

details about the particular job reported.

QC Technician Detail Photos

The QC Technician Detail Photos report

displays the technician details associated

with job and can be linked to the QC

Display Photo clicking the YES under the

Photo object.

QC Technician Detail Report

The QC Technician Detail Report. Tech

Name, Supervisor, and Report Date, Pass,

Comments=Yes link to OC Job Comments

and also a link to display QC Technician

Detail Photos.

qc tool reporting documentation

Documents