qpr scorecard
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QPR ScoreCard. QPR Software Plc through TranZen Inc. [email protected]. Why Executing the strategy with Balanced ScoreCard gives Tremendous results?. ”90% of organizations fail to execute their strategies.” ”95% of the typical workforce don’t understand their organization's strategy.” - PowerPoint PPT PresentationTRANSCRIPT
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Why Executing the strategy with
Balanced ScoreCard gives Tremendous
results?• ”90% of organizations fail to execute their strategies.”
• ”95% of the typical workforce don’t understand their organization's strategy.”
• 70% of organizations do not link middle management incentives to strategy
(Dr.David P. Norton, 2002)
www.qpr.com
Link vision to measures
VISION
STRATEGY
CRITICALSUCCESSFACTORS
INDIVIDUAL MEASURES
Where is the organization going?
How do we get there?
What do we have to do well?
How do we measurethat it goes well?
Vision targets
Overalltargets
Strategictargets
Operativetargets
Action Plan, Comments
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Balance the perspectives
FinancialIf we succeed financially,
how will we look to our owners?
CustomerTo achieve the vision,how must we look to
our customers?
ProcessTo satisfy our
customers, in which processes should we excel?
DevelopmentTo achieve our vision, how can we
secure that our performance is continuously improved?
EmployeesTo achieve our vision, how can we
ensure that our employees are continuously developed and being
positive?
Yesterday
Today
Tomorrow
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The benefits of Balanced ScoreCard (1)
• Implements strategy– Strategy becomes part of every day actions– Strategy becomes the property of every employee
• Communicates targets– Increases efficiency by clarifying targets– Increases motivation (when connected to bonus system)– Increases commitment - if you don't understand, you can't
be committed
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The benefits of Balanced ScoreCard (2)
• Target-setting is done from every perspective – Balanced follow-up on performance– Enables quick reaction to changes
• Identifies business drivers– Moves the focus from financial figures to those figures that
really guide the business– Management focus is transferred from has-been-done
management to will-be-done management
• Enables fast reaction to changes
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QPR ScoreCard is used to...
PLAN – form a winning strategy and align objectives with the strategy
IMPLEMENT – Implement the Balanced ScoreCard methodology efficiently
COMMUNICATE – Communicate the strategy and targets effectively to all employees
COMMIT PEOPLE – People align their own activities with the strategy and achieve better results
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Benefits from Day One
• ”I can save time, save money, and make money from the very beginning.”– Low level of IT support needed– Easy to learn, develop and utilize– Scorecards are instantly visible in the
web– Effective goal deployment from the very
beginning
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High Return on Investment• ”QPR ScoreCard works - I can make money
with it!”– Payback time less than a year– ROI 133% / year– Remarkable time-savings Top management decision-making process
becomes more efficient(Ben Patterson, Unisys)
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Commit People on Organizational
Targets• Efficient web deployment with interactive user interface
• Personalized content with QPR Portal
• Integrate the system into everyday tasks and operations
• ”Push” information via e-mail
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10.000+ users in 500+ organizations
• Unisys• American Red Cross• Finnair• Fortum• HEX• DST Systems• Electrolux• RAG INFORMATIK
GmbH• Spenncon AS• BAX Global• I.D.C. Holding
• Swisscom• Astra Zeneca• Arla Foods• Stora Enso• Grafobal• Spinea• Celero Support• NCC• SCC Viatek• US Marine Corp.• The Finnish Defence
Forces
4th Q 2002, UNDP announced the implementation of QPR BSC for over 100 offices worldwide
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Collaborative Management Software Committing People to Objectives
QPR ScoreCard 7.2 Introduction
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QPR ScoreCard Collaborative Management Software Committing
People to Objectives
QPR ScoreCard
Create Strategy Awareness
Create Strategy Awareness
Integrate Performance
Management to Your Organization
Integrate Performance
Management to Your Organization
Commit People to Objectives
Commit People to Objectives
Execute StrategyExecute StrategyMonitor, Analyze &
Benchmark Performance
Monitor, Analyze & Benchmark
Performance
Performance mgmt Web Portal Strategy Maps Strategy documents
Design & Communication of Management Processes Links to documents & applications
Cascading Scorecards Warnings and E-mail alerts Personal Scorecards
Data visualization & trends Consolidation & Drill-Down Briefing Booklets Reports
Clear, quantitative target setting Personalization of BSC information Interactive feedback & action planning
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Collaborative Management Software
Collaborative Management (QPR 7)
Corporate Performance Management (CPM)
QPR Collaboration
Portal
QPR Collaboration
Portal
QPR ScoreCard Performance Management
QPR ScoreCard Performance Management
QPR ProcessGuid
e ProcessManagement
QPR ProcessGuid
e ProcessManagement
ABCABCWorkflowautomatio
n
Workflowautomatio
n
BudgetingBudgetingCRMCRM ReportingReporting
ERPERP Legacy systemsLegacy systems
Integration
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QPR 7 is the leading Collaborative Management
Software
Data
Information
Knowledge
Insight
Action
Distributed data gathering, Integration
Focused feedback, shared Best Practises, risk identification
Measures, documentation, detailed process maps
Strategy maps, process maps, Briefing Booklets, personalized informations
Focused feedback,shared Best Practises, aligned actions, alerts
QPR 7 supports:Management based on:
Collection
Structuring
Communication
Collaboration
Decision
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Benefits of QPR 7
• Interactive - Commit People to Objectives – Strategy-driven action– Set targets and achieve them– Communicate through action planning and commenting
• Efficient - Get results fast– Easy and quick modeling of scorecards– Visual and clear presentation– Up-to-date information delivery on the web– Email alerts for quick reaction time
• Flexible – Meets Your Needs– Customizable terminology and graphical symbols– Scalable from standalone to corporate level
balanced scorecard application• Cost Effective – Enjoy Low TCO and Fast ROI
– Less reporting, better information– Automatic updates from variety of data sources– Spend less time in measuring and more time in analyzing
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Deploying QPR ScoreCardBSC Developer BSC Owner Interest Group
/ Stakeholder
Create strategy maps Create scorecards Define measures Set up consolidations Manage Users rights
View and analyze Update values Create comments Create action plans Upload Documents
Review performance Analyze strategy Create action plans See strategy in action
QPR ScoreCard D-Client QPR Collaboration Portal QPR Collaboration Portal
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Managing the whole Organization
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Web based Management Portal
All Strategy and Process knowledge delivered through one easy to use Web Portal
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Communicate Strategy with Web Enabled
Strategy Maps
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Consolidated information with drill-down
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Set Clear Targets, Follow-up with action planning and commenting
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Powerful Personalization of Portal
• Public bookmarks
• Personal home and default pages
• My Responsibilities
• Customizable analysis view
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Web-based Discussion & Action Planning with File
Attachments• True intercative feedback channel!
• Give comments, analyse performance, create and assign action plans.
• Break down action plans to tasks. Attach project plans to your action plans.
• Gather & distribute best practise lessons
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Web-enabled Briefing Booklets (1)
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Web-enabled Briefing Booklets (2)
Creating a booklet:1. Browse and "shop" for the desired content
(Add to Basket)2. Create booklet and pages3. Place content from basket on pages4. Publish booklet
Reading a booklet :1. Open booklet notifications email and click on
link2. Turn page
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Fast Reaction with Email Alerts
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QPR Portal: My Measures
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Fully customizable measurement system
What to What to measure?measure?
How to How to measure?measure?
How often?How often?
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Automated and scheduled measure updates
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Cascade Scorecards to Entire Organization
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Risk Management• Risk identification
• Risk classification
• Impact assesment
• Risk mitigation
• Risk mgmt documentation
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Detect Exceptional Performance with
Warnings
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Fully customizable measurement system
What to measure?
How to measure?
How often?
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Accelerate implementation using Measure Library
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Online Resource Centre and User Community usernet.qpr.com
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QPR Collaboration Portal
DB(SQL, Oracle, …)
QPR Application Server / Web
Application Server
QPR SC Development Client
QPR Collaboration Portal
ERP
CRM
SCM
Documents
Corporate Network
Inter-/Intra-/Extranet
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QPR ScoreCard - Integration
• User Interface Integration– Linked Reports (e.g. Crystal Reports, Business Objects etc.)– Linked documents (e.g. MS Office)– PIM Applications (e.g. Lotus Notes, MS Outlook)– Portals (e.g. Corporate Intranets)
• Data Integration– Data imports from ERP-, CRM-, Financial Systems
(e.g. SAP, Siebel, Peoplesoft etc.)– Cross application reporting
(e.g. Crystal Reports, Business Objects etc.)
• User Management Integration– LDAP / Windows NT / Active directory Integration
• QPR API (Application Programming Interface)
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Why QPR ScoreCard ?
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BSC Software Classification (source: Gartner Group)Corporate Performance
Management Suites
Balanced Scorecard Applications
Business Intelligence Tools
Scope of implementation Degree of
integration
Required IT Support / Skills Required Customisation
Broad
Focused
Low High
Low(Analytical)
Full Integration(Closed Loop)
QPR ScoreCard
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What do I get?The Key Benefits of QPR ScoreCard
Communicate Targets Effectively
Short Time-to-benefits
SAP Hyperion
PBViews
QPR ScoreCard
MS Office
Oracle
• Efficient web deployment
• Personalized information
• Customizable to customer needs
• ”Push” information with e-mail alerts
• Low IT overhead
• Fast building of scorecards
• Easy-to-use
• Automatic web delivery
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How does it work?The Key Features of QPR ScoreCard
Scalability
Ease of Use
SAP
Hyperion
PBViews
QPR ScoreCard
MS OfficeOracle
• Scales down to standalone usage
• Scales up to corporate wide usage
• Large amount of users, large models
• Available as ASP
• ”MS Office”-style clients
• Intuitive web interface
• Easy to install
• Personalized information in the web
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Does it work (in the future too)?
Vendor and TechnologyVendor Commitment
Open, independent application
SAP
Hyperion
PBViews
QPR ScoreCard
MS OfficeOracle
• Big enough (QPR has a good size)
• Small enough (to be flexible and agile)
• Right product mix (important one, but not the last straw)
• ”Windows – independent” technology
• Any major web browser
• Any major web server
• Any major database
• Integrate seamlessly to corporate intranet
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How much does it cost?Financial Justification
Low Total Cost of Ownership
High Return on Investment
SAP
Hyperion
PBViews
QPR ScoreCard
MS Office
Oracle
• Fast implementation
• No IT maintenance work
• License cost is a small fraction of TCO
• Direct financial savings in data gathering and reporting
• The benefits of BSC
• Committed people make huge impact on business success
www.qpr.com
User Types• Utilizers
– DECISION MAKERS ARE IN THIS CATEGORY!– Web Client
• Developers– Model builders– DClient
• IT Administrators– Install and administrate the system
Share of users by type
UtilizersDevelopersIT-Admin
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Why Executing the strategy with
Balanced ScoreCard gives Tremendous
results?• ”90% of organizations fail to execute their strategies.”
• ”95% of the typical workforce don’t understand their organization's strategy.”
• 70% of organizations do not link middle management incentives to strategy
(Dr.David P. Norton, 2002)