Function Statement

•Calibration•Reliability test•Life test•Vibration test•Dropping test•Quality system audit

•Incoming inspection•Vendor survey•Vendor evaluation•Vendor surveillance

•First article inspection•Roving inspection•Tollgate inspection

•Final inspection•Line audit•Ongoing reliability test•Outgoing quality control

OQCOQCOQCOQCVQA/IQCVQA/IQCVQA/IQCVQA/IQC IPQCIPQCIPQCIPQC QEQEQEQE

QC&A DepartmentQC&A DepartmentQC&A DepartmentQC&A Department

Quality Control Flow Chart

Incoming material

Stocks

Products Warehouse

Shipping Out

I Q C

F Q C

IPQCSamplinginspection

Rejectarea

OQC

Producting

100% In line Functional Check

Each Station Working According to SOP

Self-inspection

SORTING

OK

Check

NG

YES

Feedback Flow Chart for Customer ComplaintFeedback Flow Chart for Customer Complaint

Customer complaint

Decide the responsibility

Describe the root cause

Permanent Check / Action plan

Reply customer

Standardize and finish

Preliminary analysis

Customer confirm

Verification of effectiveness

Inform customer

SalesSales

SalesSales

Q AQ A

Responsibility Dept.Responsibility Dept.

SalesSales

Q AQ A

Responsibility Dept.Responsibility Dept.

OK

OK

NG

NG

NO