quality in the organisation efqm concept self-assessment why a software? what does saeto offer basic...
TRANSCRIPT
Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Basic Assessment Edu
Additional SW Tools
References & Contact
Benefits to the user
Self Assessment for Educational and Training Organisations
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
How does self-assessment help me?
Self-Assessment is a
holistic
regular
systematic
evaluation of the duties and results of the organisation.
The objective of self-assessment is
the examination of the organisation’s performance and
the continuous improvement of its activities.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Benefit of GOA/SAETO WorkBench
Conforms to the EFQM model and is always up to date.
Supports methodology and provides a well structured implementation.
Offers comprehensive self-assessment as well as a number of specific surveys for collecting the needed raw data.
Minimises the training needs to implement EFQM.
Adaptable to the individual requirements of your organisation.
Offers multilingual assessment and survey catalogues.
Fast and efficient reporting integrated.
Follow-up on improvement suggestions and CIP implementation planning with the Balanced Q-Card.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
GOA Basic Assessment
The GOA Basic/Easy Assessment modules provide sector specific, simplified translations of the EFQM Model. The translations minimise the size and complexity of the assessment catalogues, to allow for a fast and easy first implementation of the Excellence concepts.
The reductions have been done so well, that after a short introduction period, a full self-assessment can be done in less than a day.
The following short introduction will explain this approach, using the example of the GOA Basic Assessment Education module. This module was developed as part of the European funded Leonardo da Vinci Project SAETO as an adaptation to the educational and training sector.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
When starting the program, the user is greeted by the screen below. After clicking the button „New“ you get an invitation to implement a new project.
Click hereClick here
Entering a project
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
In this new project, you will find an overview of the 9 criteria according to EFQM with contents already „translated“ into easy to understand questions.
If you call up an existing project instead, the window shows an overview of the scoring, as a total and a per chapter score.
Entering a project
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
When you click on a criteria folder, the list of the corresponding questions appear in the left window frame.When you click on a criterion folder, you see the list of corresponding assessment questions in the right part of the window.
Starting the assessment
Click hereClick here
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
When you click on a single question, an additional window will open up, and the economic context of that specific question is explained.
Click hereClick here
This window can be shown or deactivated via the menu View
Starting the assessment
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
You have to assess the degree of fulfilment and the urgency of improvement for each question.
Give your scores by pushing the triangle to the desired score.
Give your scores by pushing the triangle to the desired score.
There is also the possibility to suggest improvement actions and take additional notes.
Answering single questions
This button opens a Notepad.This button opens a Notepad.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
For better reading, active questions are shown again in the blue field below the selection window.
Click and dragClick and drag
By clicking on the scoring pointer it becomes active and orange.
Answering single questions
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
By clicking on Assessment Notes or Improvement Suggestions you open a window where you can write down your information.
Click hereClick here
You can enter several comments to allow an individual follow up on each of them in the subsequent processes.
Assessment Notes & Improvement Suggestions
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Enter „new“ for separate notes for individual follow up.
Suggest improvements
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Enter „new“ for separate notes for individual follow up.
Delete comments with the waste paper basket button.
Suggest improvements
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Enter „new“ for separate notes for individual follow up.
Delete comments with the waste paper basket button.
Browse your entries with the scroll bar.
Suggest improvements
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
By the colour of a question or chapter you can see if it has already been answered or not:BLUE = still unanswered
BLACK = already answered
UnansweredUnanswered
AnsweredAnswered
Answering Questions
Screen 16
Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
The reporting function is called upon by clicking on „Report“.
The drop-down menu allows you to select the type of report you want.
Click hereClick here
Reporting
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Excellence Report generates a word file with your scoring and the needs for improvement as well as your assessment notes.
Areas for Improvement generates a word file with improvement ideas you have collected during the assessment on each question.
All Data exports collected data into a separate format, that can be imported into spread sheets like MS Excel for a more detailed statistical analysis.
The following reports are available:
Reporting
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Besides the free Basic Assessment, an advanced commercial version called Easy Assessment exists, which offers a number of additional functions.
Easy Assessment Team
The most important are:
The Team-Assessment allows you to distribute single questions, chapters or even complete assessments electronically and to collect answers from your colleagues of a team of experts.
The assessments can be conducted multilingually, questions can be enumerated as well as the question text can be adapted.
ISO Reference Documents contain all the information you collected during the assessment that could be relevant to your ISO manual.The function generates a folder ...\ISO with word files for each ISO chapter. The rules as to which assessment question feeds into which ISO chapter have been developed by the SAETO project and are hard coded into GOA.
The improvement suggestions collected during the assessment can be processed in the GOA Balanced Q-Card starting from the priorisation of ideas and ending in a detailed implementation planning and controlling of complete improvement projects.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
GOA Basic & Easy Assessment both started as the electronic adaptationof the „Fit for Excellence“ concept developed by Dr.Fritz Ospelt of the TRIGONUM AG in Liechtenstein.
Hintergrund zu Easy Asessment
GOA Easy Assessment exists today for different management methods (Business Excellence, Project Excellence, Basel II, etc.), as well as for different branches (SME, educational sector, public administration,..).
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
GOA/SAETO Tools – an Overview
GOA/SAETO offers numerous, scalable software modules for assessments and surveys that are required for the implementation of the Excellence Model.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Self-Assessment Modules
GOA offers a number of software modules for self-assessment based standards, such as CAF (Common Assessment Framework), EFQM Excellence, ISO 9004 or Project Excellence.
These solutions are scalable (from early user up to professional assessor teams) and offer also sector specific adaptations (industrial users, SMEs, ETOs,...)
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Inquiry and Survey Modules
GOA Survey & reporting facilitates the design and implementation of all kinds of surveys.
The generic solution can be extended by a number of knowledge bases, that contain multilingual, task specific question catalogues and processing rules.
Examples are: Assessment of Innovation Management Company Objectives & Goals Definition Customer Satisfaction Inquiries People Satisfaction Inquiries Team-Effectiveness Surveys
These „standard“ surveys can be enhanced by surveys using the 360° Feedback Methodology, witch can be used used e.g. for measuring the efficiency of leadership.
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
GOA Survey Modules supporting the Excellence Model
Team EffectivenessLOP Inventory
ObjectivesInnoMan Kultur
Customer Inquiry
Supplier Audits (Inq. Prof)Basell II Inquiry Prof.
Objectives360° Management Feedback
People InquiryOrganisational Climate
KVP WorkBenchProject ExcellenceInnoMan Process & Project
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
CIP Support
Balanced Q-Card (BCQ= BQC?) supports the follow-up on improvement suggestions, from the prioritisation of the ideas, up to the planning and monitoring of improvement projects.
BQC supports: Filtering and selection of ideas from previous assessments and surveys
Prioritisation of improvement actions, optionally by all employees
Definition of improvement projects
Planning and management of improvement projects
Monitoring of all active improvement projects
BQC is available as: stand-alone solution
Team solution with web support
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Benefits of GOA/SAETO
Complete solution for self-assessment, satisfaction surveys and selection, planning and management of improvement projects.
Modular and scalable according to the requirements of your organisation.
Minimises the training effort for EFQM, conforms to the model and is always up to date.
GOA/SAETO empowers you to conduct self-assessments with little effort in order to fulfil the requirements of the European Common Quality Assessment Framework in VET (CQAF in VET).
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
Fachinformation und Bibliothek
GOA/SAETO Pilot Users (Excerpt)
Additional Information: www.ti-saeto.com
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Quality in the Organisation
EFQM Concept
Self-Assessment
Why a Software?
What does SAETO offer
Benefits to the user
Basic Assessment Edu
Additional SW Tools
References & Contact
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