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Quality Management

System

CONFIDENCE POWER LTD Document No.: QM-01TO 08Revision No.: 0

QUALITY MANUAL Effective Date: 01 Jun, 10Page No.: 1 of 44

QUALITY MANAGEMENT SYSTEMOF

CONFIDENCE POWER LIMITED(AS PER ISO9001:2008 STANDARD)

Reviewed by (MR): Approved by (MD):

Quality Management

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CONFIDENCE POWER LTD Document No.: QM-01Revision No.: 0

QUALITY POLICY & OBJECTIVES Effective Date: 01 Jun , 10Page No.: 1 of 2

QUALITY POLICY OF CONFIDENCE POWER LTD

Confidence Power Limited is committed to build and sustain itself as an organization where quality shall be the hallmark of every activity. Confidence Power Limited will continuously strive to upgrade the work skill, manufacturing facilities and systems to achieve consistent product quality, global competitiveness and customer satisfaction.

It is the policy of CONFIDENCE POWER LTD to—

1. a. Establish Quality Management Systems within CPL to identify and control processes to assure the quality of products.

b. Implement within CPL a Quality Management System in accordance with the International Organization for Standardization's ISO 9001:2008 Quality Management System Standards.

c. Obtain and maintain third-party certification to the ISO 9001 standard for all key processes at organization.

2. Increase customer satisfaction by,

a. Decreasing the customer complains

b. Increasing the volume of product delivery on time

3. Increase on-the-job training of the total work force

4. Increase the sales growth of the organization

This policy will be reviewed at least once in a year for its continuing suitability.


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QUALITY POLICY & OBJECTIVES Effective Date: 01 Jun , 10Page No.: 2 of 2

QUALITY OBJECTIVES OF CONFIDENCE POWER LTD

CONFIDENCE POWER LTD. has taken up following quality objectives for the next three years time period:1. It will implement Quality Management System in accordance with ISO 9001:2008 standard and obtain third-party certification by July 2010 and maintain the same.

2. Present market share will be improved continuously by increasing the sales value of Taka 60,48,97,762 achieved in 2011 to Taka 76,29,92,782 in 2012.

3. It will adopt appropriate measure to minimize wastage from .8% in 2011 to 0.6 % in 2012.

4. It will target for minimum break-down maintenance from 200 hrs. in 2011 to 150 hrs. in 2012.

5. It will train 17% of its people every year to improve skill.


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ENDORSEMENT OF THE QMS Effective Date: 01 Apr, 07Page No.: 1 of 1

CONFIDENCE POWER LTD (CPL) has established a Quality Management System incorporating the requirements of ISO 9001: 2008. This Quality Manual (QM) is an overview of the Quality Management System (QMS) of CPL. Details of inside view of the quality system and commitment, which (CPL) have been pursuing, are shown in this manual. The quality manual (QM) is the sole property of CPL. Updating of the manual is done as per the Document and Data Control procedure of the Quality Management System. Customer who has been provided with controlled copies of this manual will be informed whenever an amendment in the Quality Manual is made.

Distribution of the CONTROLLED copies of this manual is limited within the List of Controlled Copy Holders of the Quality Manual. CONTROLLED/UNCONTROLLED copy of the manual can be made available to the Customers and any distinguished personality with the written permission of the Managing Director.


Quality Management System


TABLE OF CONTENTS, LIST OF ABBREVIATIONS, & DISTRIBUTION

Effective Date: 01 Apr, 07Page No.: 1 of 3

TABLE OF CONTENTS

Doc. No. Item No. of pages

QM-01 Quality Policy & Objectives 2

QM-02 Endorsement of the QMS 1

QM-03 Table of Contents, List of Abbreviations

& Distribution 3

QM-04 Quality Management System 4

QM-05 Management Responsibility 6

QM-06 Resources Management 4

QM-07 Product Realisation 7

QM-08 Measurement, Analysis & Improvement 3

Annex-A Job Description 12

Annex-B Work Space 1

Annex-C Equipment & Machinery 3

50


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LIST OF ABBREVIATIONS

Dir : Director

IC : Incharge

MD : Managing Director

CPL : CONFIDENCE POWER LTD

MR : Management Representative

PO : Purchase Order

QF : Quality Forms

QM : Quality Manual

QMS : Quality Management System

QP : Quality Policy

QPr : Procedures

QWI : Work Instruction


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LIST OF DISTRIBUTION

Followings are the controlled copyholders:1st Copy Managing Director 2nd Copy Director (Production, Customer Services, Store & Local Procurement)3rd Copy *Director (Finance, Administration & Foreign Procurement)4th Copy *Director (Marketing & Technical)

5th Copy AGM (Admin. & Procurement)6th Copy Marketing In-charge7th Copy AGM (Factory)8th Copy Production & Technical Manager9th Copy Cage Making In-charge10th Copy Customer Services In-charge11th Copy Concrete Mixing & Pouring In-charge12th Copy Delivery In-charge13th Copy Store In-charge14th Copy Management Representative (MR)15th Copy Reserved for Auditors16th Copy Pre-tension, Spinning & Pin removal In-charge17th Copy De-moulding In-charge

* Currently charge held by M.D

NB: Whenever any revision takes place in this Quality Manual, a record of revision is maintained under Last Change Record. This is done as per Procedure Document and Data Control No. QP-DCL-1 and as per Form No. QF-DCL-06. Please refer to the above for future reference.


1. Introduction

CONFIDENCE POWER LTD (CPL) is one of the most modern steel fabrication company in our country established on 30th July in 2005 , started to function and have grown and diversified into a multifaceted Steel Engineering organization. It is equipped to manufacture Galvanized Telescopic Poles, Machineries, Gear-Box for water pumps, Screws & Fasteneres, Telecommunication & Transmission Towers, Portable Steel Bridges, Pole Fittings & Hardware etc. It has its registered office address as follows:

Noor Tower (10th Floor), 110, Bir uttam C.R Dutta Road (Sonargaon Road)Dhaka-1205, Bangladesh

Telephone no. 88-02-9666395,9666396Fax No. 88-02-9673864E-mail:[email protected]

Factory Address:

Nayapur, Barabo, Sonargaon, Narayanganj,Bangladesh

Telephone no. 7617704Fax No.-88-02-7817704

2. ScopeThis document outlines the Quality System that is followed by the personnel of the CONFIDENCE POWER LTD throughout its all functions. This Quality System is designed to comply with the requirements of ISO: 9001:2000.

The Quality Manual includes the quality policy and the quality objectives of CONFIDENCE POWER LTD and describes the organizational structure, identifies management responsibilities, and references the processes and procedures and supporting Quality System documents and records.

Quality Manual has been organized so that the section titles correspond to those of the clauses/elements of ISO: 9001:2000. Where appropriate, procedures are referenced that provide more detailed information.The CPL Quality Manual provides general policies & procedures for the purchasing, design, manufacturing, testing, storage and selling of CPL products including its compliance to ISO9001:2008.

The scope of the activity of the company covers the following activities:Manufacturing & supply of Telecom Towers, Transmission Towers, Steel Pole, Portable Steel Bridge, Water Distribution Steel Pipe, Hardware, screws & fasteners etc for international & local market.

3 Application: All the clauses of ISO9001:2008 except Design & development (7.3), Validation of processes for production and service provision (7.5.2) and customer property (7.5.4).

4. Normative references: ISO9001:2008 Quality system- Model for quality assurance in Production & Marketing.Manufacturing standards are: BS8110 & BS829

5. Quality Management System of CONFIDENCE POWER LTD

CONFIDENCE POWER LTD is responsible to manufacture SPC (Span Pre-Stress Concrete Pole) complying with the requirements stipulated by customer and delivers the same in accordance to the agreed schedule.


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QUALITY MANAGEMENT SYSTEM-REQUIREMENTS


Quality Management

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QUALITY MANAGEMENT SYSTEM-REQUIREMENTS


Accordingly, CONFIDENCE POWER LTD has planned, mobilized human and material resources and established the sequence of processes to realize the product. It also established and maintains a Quality Management System and continually improves its effectiveness in accordance with the requirements of ISO9001: 2008 standard. The Quality Manual includes the details of QMS, references to documented procedures and a description of the interactions between the following processes.

a. Commercial: dealing with purchase and procurement b. Marketing dealing with sales, shipping and transportationc. Stores: dealing with storage, handling and safekeeping of materials and productsd. Product Developmente. Production process involves the following,

f. Human Resources Managementg. Maintenance Management.

These are included in the QMS. The Quality Manual of CONFIDENCE POWER LTD is a direct collection of QMS documents with references to documented procedures.

A mapping of the quality management system involving the major processes has been given in the next page.


a.) Mould & end plate selection plus cage making

b.) Concrete Mixing & settingc.) Pre-tension, spinning & pin removald.) De-moulding & Final Inspection of SPC

polee.) Storage & Dispatch

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QUALITY MANAGEMENT SYSTEM Effective Date: 01 Apr, 07Page No.: 3 of 4

QUALITY MANAGEMENT SYSTEM MAPPING


CUSTOMERS

R EQU I R EME N T S

CUSTOMERS SAT ISFACT IONS

Continual improvement of The Quality Management System

Product realisationPurchasing, Product Development, Production, Preservation of Product, Identification and Traceability, Inspection & Test Status, Maintenance

Resourcemanagement

Provisions for Manpower, Equipment and Working Space, Training, Control of Safe and Suitable Working Conditions

Measuring, analysis & improvement

Internal Audit, Inspection & Testing, Control of Non-Conforming Product, Statistical Technique Corrective Action, Preventive Action,

Management responsibility

Quality Policy, Quality Objectives, Quality Planning, Customer Focus, Organogram, Job Description, MR deployment, Management Review

ProductInputProcess materials, component parts, packing materials etc.

SPC Pole

Value-adding activities

Information Flow

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QUALITY MANAGEMENT SYSTEM Effective Date: 01 Apr, 07Page No.: 4 of 4

The QMS is reviewed from time to time to ensure suitability and continual improvement by the Management Representative (MR) and Review Committee.

Accordingly, corrective and preventive actions are adopted to improve the system. Customer is informed whenever any modification in the QMS takes place.

All documents of CONFIDENCE POWER LTD are controlled in accordance with the Procedure for Document Control (QP-DCL-1).

CPL established documented procedure for the identification, storage, protection, retrieval, retention time and disposition of quality records.

6. Quality Manual

This Quality Manual applies to whole of CONFIDENCE POWER LTD and includes all functions that affect quality of product. This manual specifies the Quality Management System of CPL and defines the interactions between the processes. It defines the scope of QMS including details of and justification for any exclusions.

7. Control of Documents

CONFIDENCE POWER LTD has established procedure to control Quality documents (QP-DCL-1). Documents defined as quality records will be controlled according to procedure for Control of Quality Records.

Procedure no. QP-DCL-1 gives details of the Control of Quality Documents.

8.Control of Quality Records

A Master List of Quality Records, which contains Document no, retention period, responsibility and document name is maintained by CPL.

CPL allows customers to refer to the Quality Records if they require it during the retention period.

Procedure no. QP-DCL-2 gives details of the Control of Quality Records.


Quality Management

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MANAGEMENT RESPONSIBILITY Effective Date: 01 Apr, 07Page No.: 1 Of 6

1. Management CommitmentIt is the policy of CONFIDENCE POWER LTD (CPL) to meticulously implement the QMS. The QMS will be developed and continually improved. Following measures are taken to improve the effectiveness of the QMS.The organization now produces SPC Pole as given in para 1. Introduction (QM-04) of the manual, complying with the requirements stipulated by customer and delivers the same in accordance to the agreed scheduleThe QM demonstrates the commitment of CPL in developing and implementing QMS, meeting all the customer needs, the statuary & regulatory requirements where applicable, establishing and implementing quality policy and quality objective, conducting regular management review meeting & providing required resources.

2. Customer Focus:Top priority is given to customer requirement and customer satisfaction. All the requirements of the customer regarding product sale and after sales service (where applicable) is documented and implemented. 3. Quality Policy

The Quality Policy of CONFIDENCE POWER LTD has been established (Ref: QM-01, page 1 of 2). Quality Policy (QP) embraces all functions of CPL. QP reflects the commitment of CPL in meeting the requirements of the customer. The Quality Objectives consistent to QP has been defined (Ref: QP-01). The QMS includes commitment to review the policies and objectives for continuing suitability and improvement. CPL ensures that Quality Policies are understood at all levels through briefing sessions, training and on job performance. This policy should be reviewed at least once in a year for its continuing suitability.

4. Planninga. Quality Objectives

Ref: QM-01 (page 2 of 2)b. Quality Planning

CONFIDENCE POWER LTD (CPL) has identified the resources needed to achieve the Quality Objectives. Accordingly planning has been established. Output of planning is documented.Interlink of responsibilities between different functions in relation to different activities of Quality Management System has been shown in the next page.To explain the requirements of quality and how it is met with the Quality System, quality planning is made. The planning process takes care of the various activities that are essential to meet the specified requirements for products manufactured by CPL and to ensure customer satisfaction. The quality-planning format is available in the following pages:


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MANAGEMENT RESPONSIBILITY Effective Date: 01 Apr, 07Page No.: 2 of 6

Quality Planning Format

Activity Procedure Reference

Responsibility Reference Document Quality Records

Document Control QP-DCL-1 Management Representative

List of Procedures/ Work Instructions/ Formats/Tags/Register/ Specifications

Control of Quality Records

QP-DCL-2 Do All Quality Records as per List: QF-DCL-03

Management Review

QP-MNG-1 Do Internal Audit Summary, Customer Complaints Summary, Corrective and Preventive Action Summary

Records in minutes of meeting of Management Review

Training Administration Incharge

Appraisals, Evaluation Reports

Training Records QF-HRD-06

Suitable and Safe Working Conditions

All Incharges Check Lists, Fire Drill Records

Fire Drill Records, Record of working condition QF-HRD-01

Contract Review Technical Incharge,

Director (Sales), MD

Limits of Authority, Price Approval, Product Brochures, Stock Reports

Contract Review and Amendment Records. Invoices.

QF-CUS-01

Procurement QP-PRO-1 Procurement Incharge

Specifications of Raw Material, Limits of Authority, Purchase Manual

Vendor Approval Records, Purchase Orders QF-PRO-01,02, 03,07,05,06,07

Process Control QP-PRN-1 Production & Technical Manager

Budget, Production Plan, Stock Report of Raw Materials.

Record Register for production, Batch No Register.

Maintenance Incharges of Maintenance

Annual Maintenance Plans, Monthly Preventive Maintenance Plan, Machine History Card

Break Down Record, Annual Maint. Plan, Machine History CardQF-MNT-01,02,03,07

Product Identification and Traceability

QP-PRN-2 All Incharges Raw Materials /Finished product Identification Cards/Papers.

Tag Numbers, Urgent Permission Tags, Documents,

Inspection and Testing

QP–QIN-1 do Raw Material Specification, Standards for Testing and Inspection.

Receiving Inspection Report, Final Inspection Report, In-Process Inspection Reports.

Control of Nonconforming Products

QP–QIN-2 Production & Technical Manager

Inspection and Testing Procedure, Raw Material and Product Specification

Monthly Analysis of Product Non-conformity QF-QIN-07




MANAGEMENT RESPONSIBILITY Effective Date: 01 Apr, 07Page No.: 3 Of 6

Quality Planning Format (Cont’d)

Activity Procedure Reference

Responsibility Reference Document

Quality Records

Inspection & Test Status

All Incharges Manual and Procedure Formats & Tags

Preservation of Products

QP-PRN-3 Incharges of

Store and Sales

Material Receipt Memo, Material Transfer or Issue advices, Store Manual

Stock Ledger, Bin Cards, Dispatch advices, Material Receiving Notes.

Control of Inspection, Measuring and Test Equipment

Fabrication In charge

Manual and Procedure Calibration Records QF-QIN –08

Internal Quality Audits

QP–IQA-1 MR Nonconformity Reports Audit AnalysisFM/AUD/555

Corrective Actions QP–CAC-1 All Functional Heads of the

Quality System

Monthly Analysis of Nonconforming Products, Internal Audit Reports Summary, Customer Complaints, Statistical Analysis Reports.

Preventive Actions QP–PAC-1 -do- Monthly Analysis of Nonconforming Products, Internal Audit Reports Summary, Customer Complaints, Statistical Analysis Reports.





5. Responsibility, Authority and CommunicationTop management of the company ensures that responsibility and authority has been given to particular personals in the organization. Job description of employees is maintained and organogram shows the inter-relationship and authority to perform a job.Please see the job descriptions & organogram.

Responsibility Matrix

Clause No. Title of requirement MD DIR

(Prdn)

InchargesMRPrdn Contr. Tech. Admn. Sales Servc Procr Store

4 Quality Management System ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

4.2.3 Procedure for Document Control ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

4.2.4 Procedure for Control of Quality Records ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

5.6 Management Review Procedure ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

6.2.2 Provision of Training ■ ■ ■ ■ ■ ■6.4 Assessment of Suitable

and Safe Working Environment

□ ■ ■ ■ ■ ■ ■ ■

7.2.2 Contract Review ■ ■ ■ ■

7.3 Design Control NOT APPLICABLE7.4 Purchasing Process ■ ■ ■ ■ □ ■ ■

7.5.1 Process Control ■ ■ ■ □ ■ ■Maintenance Process ■ ■ ■ ■

7.5.3 Identification and Traceability Process ■ ■ ■ □ ■ ■ ■

7.5.4 Customer Supplied Product □ ■ ■ ■ □ ■ ■

7.5.5 Handling, Storage, Packaging, Preservation and Delivery

□ ■ ■ ■ ■ ■

7.6 Control of Inspection, Measuring and Test Equipment

■ ■ ■ ■ ■

8.2.2 Internal Audits Process □ □ ■ ■ ■ ■ ■ ■ ■ ■ ■

8.2.3 Inspection and Testing ■ ■ ■ ■ □ ■

8.2.3 8.2.4

Inspection and Test Status ■ ■ ■ ■ □ ■ ■

8.3 Control of Nonconforming Product ■ ■ ■ □ ■ ■

8.4 Corrective Action □ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Preventive Action ■ ■ ■ ■ ■ ■ ■ ■ ■ ■8.5 Statistical Technique ■ ■ ■ ■ ■

Definitions: Prdn: Production Contr: Contracting Tech.: Technical

Admin: Administration Servc: Servicing MR: Management Representative

Procr: Procurement

■: Direct Responsibility □: Indirect Responsibility





a. Management Representative

Mr. Shahidul Islam, Manager (Production & Technical) is the Management Representative of CONFIDENCE POWER LTD He will do the work of Management Representative in addition to his present responsibility. MR will be specifically responsible for the following.

1. Reporting to the Director & Managing Director on the performance of the QMS.2. Needs of improvement in QMS.3. Promoting awareness about customer requirements throughout the organisation.4. Where relevant communication with external parties on matters related to QMS.

b. Internal Communication

It is a policy of CONFIDENCE POWER LTD to ensure communication between various levels and functions regarding the process of QMS and their effectiveness through teams, committees and meetings, telephone, & PABX services, Notice board, Office Memo/Register.


Quality Management

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6. Management Review

a. Introduction

Confidence Power Limited evaluates the need for change in QMS including Quality Policy and Objectives. The review ensures continuing suitability, adequacy and effectiveness of QMS. CONFIDENCE POWER LTD established documented procedures for management review.

Procedure no. QP-MNG-1 gives details of the Management Review.

b. Review Input

Input of management review includes at least the following

1. Matters arising2. Product Nonconformities3. Internal Audit Results4. Corrective and Preventive Actions5. Customer Complaints6. Progress Review of the Previous decisions /Action plans7. Quality Objective points8. Any other business

c. Review Output

Output from management review includes actions related to

1. improvement of the QMS and its processes2. improvement of product related to customer requirements3. resource needs

Results of management reviews are recorded in the Minutes of Management Review Committee Meeting.


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RESOURCE MANAGEMENT Effective Date: 01 Apr, 07Page No.: 1 Of 4

1. Provision of Resources

CONFIDENCE POWER LTD has identified human, physical resources and environmental conditions to establish and maintain QMS and improve its effectiveness and to enhance customer satisfaction.

CPL identifies the various requirements of resources and provides them for carrying out the activities efficiently. All functional heads in consultation with Directors and MD review the requirements and when identified provides necessary resources depending on needs. These resources include all types of management, implementation and Internal Quality Audits. It has trained manpower in all its departments. CPL has trained Internal Quality Auditors to check the Quality Management System as per ISO 9001: 2000. MR maintains a list of Trained Internal Quality Auditor.

Trained personnel are provided whenever needed and training requirements are taken care depending on needs. Functional Heads and selected Management Staff have been trained on awareness and documentation of Quality System to ISO 9001: 2000 to implement and verify their work as desired by the Quality System.

Adequate plant, machinery and instruments are available to manufacture the products as per required specifications. Care is taken to assess the needs of the facility and technology from time to time to cope with the changing needs of the customers and accordingly plans are made to include those.

Functional heads review the requirements and when identified provides necessary resources depending on needs. These resources include all types of management, implementation and Internal Quality Audits.

CONFIDENCE POWER LTD also has the system of imparting on-the job training to improve the skill level of the people. Employees in CPL are skilled enough to carry out the work and verify quality as per procedure.

2. Human Resources

The manpower strength of CPL is as shown below:

Sl. No. Department Officer Staff

TechnicianTotal

Skilled Semi-skilled Un-skilled

1 Production 30 - 100 200 200 500

2 Customer Services 5 - - - - 5

3 Marketing 5 - - - - 54 Technical 3 - - - - 3

5 Finance & Accounts 5 - - - - 5

6 Administration 5 10 - - - 157 Purchase 2 - - - - 28 Store 2 4 - - - 6

Total 57 14 100 200 200 533

CONFIDENCE POWER LTD develops its Human Resources through training.


Quality Management

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CPL makes yearly assessment of all its employees. To improve the skill for covering shortcomings, transfer to the new jobs and developing skill of prospective future leaders, training needs are identified by the superiors. Depending on needs `peoples are selected for imparting training. In case when a program is declared by any training institute and nomination is requested, the organization selects people on the conditions given by training institute with due consideration to Need Assessment. On-the-job trainings are organized as and when necessary for the production and quality control people. Training on Quality System implementation is organized and conducted whenever there is amendment, updating or necessity to clear the confusion.

Personnel responsible for testing are posted depending on training records and experience. For all the jobs, there are set qualification criteria for the employment.

Trained personnel are provided whenever needed and training requirements are taken care depending on needs. Functional Heads and selected Management Staff have been trained on awareness and documentation of Quality System to ISO 9001: 2000 to implement and verify their work as desired by the Quality System.




RESOURCE MANAGEMENT Effective Date: 01 Apr, 07Page No.: 3 of 4

CPL also have the system of imparting on-the job training to improve the skill level of the people. Employees in the Confidence Power Limited are skilled enough to carry out the work and verify quality as per procedure.

a. Confidence Power Limited maintains records of education, experience, training and qualification of its human resources .

b. CPL identified the competence necessary for its personnel for performing work affecting quality .c. CPL has trained Internal Quality Auditor to check the Quality Management System. Trained

personnel are provided whenever needed and training requirements are taken care depending on needs.

d. CPL provides training to satisfy the competence needs.e. It has trained manpower in all its departments. Functional Heads and selected Management Staff

have been trained on awareness and documentation of Quality System to ISO 9001: 2008 to implement and verify their work as desired by the Quality System.

f. CPL evaluates the effectiveness of these actionsg. CPL ensures that the members are aware of the relevance and importance of their activities and

their relationship to QP and objectives.

These activities are performed accordingly and records are maintained.

3. Infrastructure/ Facilities

CONFIDENCE POWER LTD has identified and established required facilities to achieve conformity of the product. Adequate plant, machinery and instruments are available to manufacture the products as per required specification. Care is taken to assess the needs of the facility and technology from time to time to cope with the changing need of the customer and accordingly plans are made to include those.

These are

a. Work Space and associated facilities b. Equipment and Machinery (Appendix-C)

4. Work Environmenta. CONFIDENCE POWER LTD has established physical factors and work environment needed to achieve product conformity. These include

I. Physical factors1. Heat Excluding areas where necessary to maintain a temperature of 25±50C is

required, e.g. testing laboratory, work areas are kept within a temperature range of 30±50C.

2. Light level 300~500 lumen (where actual work is performed)3. Cleanliness Total cleanliness in work area4. Air flow Well ventilation are provided at the work area.


Quality

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5. Hygiene: Cleanliness is maintained through out the work area as it is the prime object for a Good hygiene practice, first-aid boxes are available at appropriate locations of work areas, safe drinking water is supplied, good number of clean toilets are made available at appropriate locations.

II. Human factors6. Posture Where applicable, the gap between sitting tool and work

table/standing position are set for checking fatigue ness. Working and sitting arrangements are provided where required.

7. Safety All working places have safe walking passage, all moving parts are covered with safety covers, all protruding edges etc. are marked for safety first. All the gates are kept clean for emergency exits. Regular fire drills are maintained. Sufficient number of fire extinguishers is available inside the building in addition water hydrant. Safe drinking water is available in all sections. First aid boxes are supplied in all sections.

a. These are monitored and recorded once every month .




PRODUCT REALIZATION Effective Date: 01 Apr, 07Page No.: 1 of 7

7.1 Planning of Realization Process

Confidence Power Limited has a three-tier Quality System with Quality Policy and Objective at the tip. Quality Manual, which is the highest level or Apex Manual, is at the Tier –1. Quality Assurance Procedures are at the Tier-2. Tier-3 contains Work Instructions, Formats, Charts, drawings, and reference manuals/documents.

The documentation is used to ensure that:

- the product conforms to specified requirements

- customer satisfaction is achieved as per Quality Policy

- all the works at all the areas are done to achieve Quality Objectives

Quality Policy and Objectives

TIER 1: Quality Manual

TIER 2: Quality Assurance Procedures

TIER 3: Work Instructions, FormatsCharts, Drawings, Reference Manuals

Please see the quality plans (describing process flow, records & responsibilities) of different products.

2. Quality System Procedures

The Quality System described is supported by Quality Procedures and Work Instructions.

These Procedures and Work Instructions are applicable to the various departments. Procedures are supported by Work Instructions, which give detailed work steps for implementing the procedural requirements. Formats, Charts, Registers, and Drawings again support procedures and Work Instructions in use.

MR maintains a list of Document, Procedures, Work Instructions and Forms.

Realization of Product in Confidence Power Limited starts from Sales section. After realization of the product, it is kept in the custody of section concerned or sent to the store. At all the stages required checking and testing is ensured including final testing. Necessary checking is done before final release of the product.

Confidence Power Limited has established procedure for the above activities where required. The works are performed in the appropriate equipment with due care of the safe and suitable working environment.





During all the process using, maintaining and controlling of parameters are ensured to get expected quality. Some of the important steps are given approval by the authority. For all the steps of production, acceptable quality standards/specimens are made available near the workstations and employees with appropriate knowledge are used to perform the operation.

Equipment are suitably maintained to ensure the process capability.

Refer Procedure no.: QP-PRN-1 may be referred for details on Process Control.

Receiving Inspection and Testing

All type of raw materials and all the procured materials undergo receiving inspection for quality as well as quantity (QF-QIN-01. Materials are issued only when receiving inspection passes it. Any material rejected or kept pending during receiving inspection is stored in a segregated area for further actions on this.

In the case of urgency if any material is needed to be issued before completion of the receiving inspection, it is marked by appropriate means to track it for immediate call. The marking is withdrawn when evidence of conformity for all the checks arrives. Record of the urgent permission and clearings are maintained as per procedure for Control of Quality Records.

In-process Inspection and Testing

In process inspection and testing of the work or product is done as per the established procedure. Works or products are not allowed to pass the steps until specified inspection/testing is not completed. Unacceptable works/products are either corrected or scrapped as per the procedure.

Final Inspection and testing

Confidence Power Limited has established quality plan to check the products at the final stages. No product is allowed to enter the finished goods area or store until final inspection is done. Products, which cannot pass the final inspection, are corrected to make it suitable for re-inspection and decision is taken as per procedure.

Records of inspections and testing are maintained for all the steps. Authorities responsible for inspection and testing are identifiable from the inspection notes at all stages.

CPL uses required material handling equipment where it is applicable. Other than trolley, manual handling is also used where appropriate.

Storing of products are done with due care to protect them from damage or deterioration.

Packing and packaging of the product is done as per established procedures of the factory and as per instruction of the customers.

Where required, the product is installed/commissioned at the premise of Factory.

Confidence Power Limited also ensures preservation of the raw materials or items as per necessity.

Care is taken to deliver the product to the customer premises to ensure that product is not damaged during transit.

CPL follows procedure no. QP–QIN-1 for Inspection and Testing.




PRODUCT REALIZATION Effective Date: 01 Apr, 07Page No.: 3 Of 7

7.2 Customer Related Processes7.2.1: Determination requirements related to the products

Confidence Power Limited has identified customer requirement described in QM-05. Besides CPL reviews identified customer requirements together with additional requirements determined by CPL. Requirements of Customer are documented in their PO sheet. Reviews are conducted to have a thorough understanding of customer requirement.The company communicates with different institutions like REB, DPDC, BMDA, DESCO, PDB and PGCB to get requirement from them through physical contact or advised by tender calls or query. The customer gives their choice and a price quotation along with tender documents is offered accordingly. If the customer is convinced a written work order/ notification of award is issued in favor of CPL. The company itself determines the statutory and regulatory requirements.

7.2.2: Review of requirements related to the product:The company verifies all the customer requirements in detail as prescribed in tender schedule prior to the submission of any tender. The review discusses the company's ability to supply the product in accordance with the customer/tender requirement. The review is held among the Director, Marketing Manager and AGM (Factory), Production & Technical Manager. The review of requirements is as follows:

Necessary details about the product like complete technical data and commercial information shall be provided and or briefed by Marketing Manager. The shall be recorded in the order sheet prior to submission of offer as and where required, duly approved by the Managing details Director keeping in view the plant capacity, stock at hand and availability of resources.

The delivery schedule shall be assessed keeping in view the plant capacity, stock at hand and availability of resources to confirm delivery schedules.

It shall be ensured by Marketing Manager that the purchase order and / or related documents forwarded by the customer on receipt of quotation if any, or the noted down specifications in the order form contains complete technical and commercial data covering delivery schedule, packing and forwarding, mode of transport and other conditions as and where applicable.

Sometimes buyers are called for pre-delivery inspection. The products which satisfy the buyer requirements are taken to delivery yard.

Please see the work order/ notification of award sheets. 7.2.3:Customer communication The company has latest communication facility to support its operational network. The entire product related information e.g. enquiries are received on phone, fax, e-mails. Customer complaints are received in a documented way and the records of customer complaints/suggestion are maintained by marketing personnel. Amendment in any agreement is communicated to the company who re-approves the amendment. Delivery order is collected from the dealers or customers.

Please see Customer Feedback Form.

7.3: Design and Development

CPL has no design and development activity. Products are realized as per specification/ drawing/sample of customers. Hence all functions involving design & development of the product (clause 7.3) is outside the scope of the QMS.





7.4 Purchasing

Confidence Power Limited has a documented Procurement Procedure to ensure that purchased products conform to the specified requirements.

Purchasing control

CPL maintains approved suppliers list for its major purchases on Raw Materials/components etc. CPL selects supplier on the basis of their ability to supply identified through evaluation. The criteria of evaluation explained in the procurement procedure. Results of evaluation and follow up are recorded.

Suppliers are evaluated depending on: – Past performance– Reputation in national and international market– Result of the assessment format as used by CPL– Certification by third party on international Quality Standards

HT wire are procured from abroad through L/C against a tender. Other raw materials like stone, sand, MS wire, De-bonding pipe, PVC pipe, GI wire, Disc wire, MS flange plate etc are procured from the local as per instruction of Director (Service, Sales & Procurement). Cement is procured from its sister concern Confidence Cement Ltd.

Procurement department maintains List of approved suppliers for local and imported items. The authorized persons update the lists. Suppliers for purchasing of imported items are selected by Incharge Procurement with consultation of Director (Service, Sales &Procurement) as outlined in procedure. The authorized persons update the lists.

Purchasing Information

Purchase orders are issued mentioning specifications and other necessary information as per procurement procedure.

Materials to be procured depend on the order placed by Customer and the concerned department engaged with realization of the product prepares the materials requisition accordingly. Materials Requisition Document contains information describing the product to be purchased including requirements for approval and QMS requirement.





Verification of Purchased Product

The authorized person of the concerned department verifies products and items purchased at the receiving point for conformance with the specified requirements.

Records of Suppliers evaluation are maintained as quality record. Records of Suppliers performance are maintained for important Raw Materials for future decision in relation to the continuation of the suppliers.

All purchases are done as per Quality Procedure no. QP-PRO-1

7.5: Production and Service Provision

Process Control in Confidence Power Limited starts from sales department. After purchasing tender schedule, the Sales department reviews it along with Technical department and price quotation is submitted with tender papers. It is then reviewed by customer’s tender committee. After receiving the job order or notification award by the customer, it is sent to Technical department who then gives a job no. and the concerned departments are informed who proceeds for production as per procedure for process control. A quality plan is made by the Technical department, which is then forwarded to concerned departments for realizing the products. At all the stages required checking at appropriate stages and planned testing is ensured including final testing to meet the customers’ requirements.

CPL has established procedure for all the above activities. The works are performed in the appropriate equipment with due care of the safe and suitable working environment.

During all the processes using, maintaining and controlling of parameters are ensured to get expected quality. Some of the important steps are given approval by the authority after setting of the parameters. For all the steps of production, acceptable quality standards/specimens are made available near the workstations and employees with appropriate knowledge are used to perform the operations.

Equipment are suitably maintained to ensure the process capability.

Procedure no.: QPr-PRN-1 may be referred for details on Process Control.

a. Control of Production and Service Provision

Confidence Power Limited controls production according to procedure QP-PRN-1 under stated controlled conditions.

b. Validation of process for production and service provision

Process Control in Confidence Power Limited starts from sales department with the receipt of PO sheet. PO sheet is analyzed to plan different stages of operation. At all the stages required checking and testing is ensured including final checking.

Confidence Power Limited has established procedure for all the above activities. The works are performed in the appropriate equipment with due care of the safe and suitable working environment.

During all the processes using, maintaining and controlling of parameters are ensured to get expected quality.

Document No.: QM-07Reviewed by (MR): Approved by (MD):


CONFIDENCE POWER LTD Revision No.: 01


c. Identification and Traceability

All products at Confidence Power Limited factory and stores are maintained in a clearly identifiable way to ensure using of right product in manufacturing of different products. CPL uses the specific number for specific customer like REB, DPDC, BMDA, DESCO, PDB and PGCB etc assigned for each PO are maintained throughout the process of product realization as identification number for identification and traceability. The raw materials/components and supplies are identified from receiving point to usage with printing/markings on the package or tags attached. In process materials are marked with tags, stands with labels.

Confidence Power Limited follows procedure no. QP-PRN-2 for Product Identification and Traceability.

All the Products of the Confidence Power Limited either on the Factory Floor or in Stores are identifiable with its status of quality. The products carry following tags or mark:

– Suitable for use– Not acceptable– Hold– Not suitable for use– Waiting to be inspected/sorted

Etc.,

In addition to these, storage locations with marking also declare inspection and test status. Only the acceptable products are stored in the Raw Materials and Finished Goods Stores. Unacceptable and Hold items are kept at designated spaces.

In the case when any product or item is used in the production pending some decision under urgent permission, such item is marked for ready traceability. Record for such traceability is maintained. Job number of product is maintained for traceability of finished products.

d. Customer PropertyNot Applicable.

e. Preservation of ProductConfidence Power Limited uses required material handling equipment where it is available. Other equipment like pallet trucks and vehicles, manual handling is also used where appropriate.

Storing of products are done with due care to protect them from damage or deterioration.

Packing and packaging of the product, where required, is done as per established procedures of the factory and following instruction given by Customer.

Confidence Power Limited also ensures preservation of the raw materials or items as per necessity.

Care is taken to deliver the product to the customer premises to ensure that product is not damaged during transit. Care is also taken during installation period, where required by the customer, to preserve the quality of product. BIN CARD is used for identification & stock information.

Confidence Power Limited maintains Procedure no. QP-PRN-3 for Preservation of product at all stages.

Document No.: QM-07



CONFIDENCE POWER LTD Revision No.: 0


7.6: Control of Measuring, Inspection and Test equipment

Confidence Power Limited maintains a list of all Inspection, Measuring, and Test Equipment which contains following Information:

Id number of the instrumentName and specification of the InstrumentLocation for useRange of useLeast count necessary for useCalibration interval

The list includes the Instruments identified to be necessary for ensuring product quality. Instruments are selected for use only when they are found to be suitable for performing the inspection, measurement or testing at specified locations in terms of accuracy, measurement range and precision requirement.

All the instruments are considered to be at calibration stages at all times. Instruments carry tags/stickers with them to indicate the status of calibration. Calibrations of the user instruments are carried out by comparing the measurements with those of Master Instrument’s. Master instruments are calibrated at specified intervals from the organizations, which have nationally or internationally traceable code.

Only the Trained personnel calibrate instrument in the suitable environment to ensure accuracy of the calibration. Qualified persons carefully perform the maintenance and adjustments of the instruments.

When any instrument is found to give wrong measurements, are replaced immediately. And all the measurements completed by the faulty instrument are called back and rechecked.




MEASUREMENT, ANALYSIS AND IMPROVEMENT


1. Introduction

To demonstrate conformance of the product, ensure conformity of the QMS and continually improveits effectiveness, Confidence Power Limited utilizes statistical techniques.

2. Monitoring and Measurement

a. Customer SatisfactionConfidence Power Limited analyses the requirement of Customers, which is an integral part of its system. Quality Parameters, which will satisfy Customer, are outlined in QM-05 item 2.

Requirements of Customer are reviewed after receiving a PO Sheet to deepen the understandingabout product, coordination and communication. Confidence Power Limited organizes briefing and training to its members to fully realize the requirements of Customer. CPL will monitor whether it has met the requirements of Customers. After every consignment Customer is requested to provide a information stating the extent to which the product and services satisfy them (Ref: QF-CUS-03). This is taken as an assessment of customer satisfaction.

b. Internal AuditConfidence Power Limited conduct internal audit to determine whether the QMS conforms tothe requirements of ISO-9001: 2K effectively implemented and maintained. Documented Procedure QP–IQA-1 is followed for internal audits. Records for conducting the audit and itsresults are maintained (Ref: QF-IQA-01, 03, 07, 05).

c. Monitoring and Measurement of ProcessConfidence Power Limited has established monitoring and measurement of processes at different stages of product realization (QF-QIN-02. 03, 07, 05), where applicable, necessary to meet the requirement of Customer. In cases where desired results are not obtained, nonconformity of product is raised (QF-QIN-07). and corrective (QP–CAC-1) action is taken toensure conformity of product. This is established in CPL after going through long experience of product realization.

d. Monitoring and Measurement of Product

Receiving Inspection and TestingExcept minor materials like: cleaning waste cotton, kerosene oils, old pipes etc. Mostly row materials, all the procured materials undergo receiving inspection for quality as well as quantity. Materials are issued only when receiving inspection passes it. Any material rejected or kept pending during receiving inspection is stored in a segregated area for further actions on this.

In the case of urgency if any material is needed to be issued before completion of the receivingInspection, it is marked by appropriate means to track it for immediate call. The marking is withdrawn when evidence of conformity for all the checks arrives. Record of the urgent permission and clearings are maintained as per procedure for Control of Quality Records.






In-process Inspection and TestingIn process inspection and testing of the work or product is done as per the established procedure. Works or products are not allowed to pass the steps until specified testing is not completed. Unacceptable works/products are either corrected or scrapped.

Final Inspection and testingConfidence Power Limited has established quality plan to check the products at the final stages. No product is allowed to enter the finished goods store until final inspection is done. Products that cannot pass the final inspection are corrected to make it suitable for re-inspection and decision is taken as per procedure.

Records of inspections and testing are maintained for all the steps. Authorities responsible for inspection and testing are identifiable from the inspection notes at all stages.

Releasing ProductIn Confidence Power Limited all operators check the quality of the previous process. Besides, in-process and final inspection is carried out. The operator of the end process, after being satisfied through checking ,deliver the product to customer.

CONFIDENCE POWER LIMITED follows procedure no. QP-QIN-1 for In-Process Inspection and Testing.

3. Control of Nonconforming Product

Nonconforming products are segregated. A document is raised in relation to the Nonconforming case detailing cause of nonconformance and all other details like : stage, location, batch number/identity etc. Nonconforming product is segregated to ensure that this does not mix with the conforming products and dispatched to the point of use or to customers.

The segregated nonconforming product along with the document is then referred to the appropriate authority to decide whether to be reworked/accepted by concession /considered for alternative applications or to be rejected or scrapped.

In case of reworking and repairing of the product it is re-inspected as per inspection plan for compliance. The Nonconformity and all the decisions in relation to this are recorded and record is maintained as per procedure for Control of Nonconforming Product (QP–QIN-2).

Procedure no. QP–QIN-2 may be referred for details on the Control of Nonconforming Product.

4. Analysis of Data

Confidence Power Limited collects applicable data to evaluate the following.a. Report of all tests done by Customer to ascertain the extent of customer satisfaction,b. A conformity report from Customer on completion of an assignment to ascertain the

conformity to product requirement,c. Data reflecting characteristics and trend of processes,d. Data reflecting characteristics of product including opportunities for preventive action,e. Data on suppliers, etc.






Confidence Power Limited analyses these data to determine the suitability and effectiveness of the QMS and to identify where improvements can be made. Statistical techniques, where appropriate, are applied to decide and implement preventive measures.

Procedures no. QP–IQA-1, QP–QIN-1, 2, may be referred for Analysis of data.

5. Improvement

5.1 Continual Improvement

Confidence Power Limited will evaluate quality objectives and quality management system planning as an effort to align the management approach to continual improvement as an inherent element in the QMS.

5.1.a Improvement is a continuous process and with the view of that target CPL developed Q.C team comprising of some dedicated members responsible for different job. The main task of these team is to think about up gradation and quality improvement of job. Any renovative/new idea regarding quality control or product improvement is always rewarded by the management.

5.2 Corrective Action

Confidence Power Limited established and maintains standard procedures for corrective and preventive action for any non-conformity encountered at any stage. The procedure for corrective action includes:

– Effective handling of customer complains,– Report of product non-conformities,– Analyze data and process,– Investigate causes– Implement solutions– Verify if correction is effective and– Document necessary changes in procedures and quality manual

Depending on the information gathered, detailed analysis is made in relation to above cases to find out the actual causes. The information gathered from investigations, results of analysis and subsequent decisions are maintained as quality records.

Procedure no. QP–CAC-1 is referred on the details of the activities in relation to Corrective Action.

5.3 Preventive Action

Preventive steps are initiated against all the nonconformity and customer complains after proper investigation, study and analysis. The preventive steps are taken to remove potential cause for the faults from which the nonconformance and customer dissatisfaction developed. After implementing the preventing steps it is studied to find out whether the preventive actions are effective or not.

Product Nonconformity, Customer Complaints, Audit Results, their analysis, Corrective and preventive Actions are referred for Management Review.

Preventive actions are also taken to improve operations and various works of the organizations. Any such preventive actions are also referred to Management Review.


Procedure no. QP–PAC-1 is referred on the details of the activities in relation to Preventive Action.



CONFIDENCE POWER LTD

Annexure: ARevision No.: 0

JOB DESCRIPTION Effective Date: 01 Apr, 07Page No.: 1 of 12

1. Position : Managing Director 2. Reports to : Chairman, Board of Directors3. Supervises : All Directors and dept Incharges4. Responsibility : Overall responsibility to administer Confidence Power Limited and satisfy the

customers5. Authority :

Full administrative & Financial authority Approval of QMS and its changes, Conduct contract review with Directors, PM and Commercial Manager Mobilization of all necessary resources. Overall control over non-conforming product, Approval of training programs, staffing, Approval on final offer to customer, Approval of purchase order, Chair Management Review meeting Where applicable decide the treatment of non-conforming products. Where applicable decide corrective and preventive measures

6. Brief Description of Duties: To carryout overall administration of the organisation, To approve accounts and financial activities, To ensure that all works are performed in accordance with Quality

Policies and Objectives To conduct all activities to guide Production, Marketing, Personnel,

and Material management of CPL Preparation and review of policies, plan and development activities.

Execution of works. To manage and develop Human Resources To conduct the management review meeting Any other activity necessary to realise the objectives of CPL

etc.






1. Position : Director (Production, Customer Services, Local

Procurement & Store)

2. Reports to : Managing Director

3. Supervises : Incharges of Production, Customer Services, Local Procurement

& Store

4. Responsibility : To manage and supervise product visualisation and production according to specification and samples.

5. Authority :

approve the product specification before offering to customer

control and management of production, Contracting & Technical departments

ensure quality inspection and verification activities

control and authority in ensuring quality of conformance

quality control and control of non-conforming products

analyze and initiate corrective and preventive measures.

approval of training programs,

6. Brief Description of Duties:

To monitor and manage production and maintenance activities of CPL,

To manage Policy & Objectives of CPL,

To mobilise resources necessary to carryout production functions of CPL,

To carryout activities to satisfy the requirements of customers,

To manage and develop Human Resources.

To participate in the management review meetingEtc






1. Position : Director (Finance, Foreign Procurement & Administration)


3. Supervises : Incharges of Finance, Foreign Procurement & Administration.

4. Duties & Responsibilities :

a) Overall supervision of the Finance, Foreign Procurement & Administration Department.

b) Arrange preparation of budget and exercise budgetary control.

c) Coordinate with the Managing Director for financial planning and exercise financial control.

d) Recommendation & implementation of policies for price fixation of product of the company.

e) Arrange preparation of foreign purchase process and procurement of materials from foreign countries.

f) Overall control and supervision of administration department and to deal with all administrative policy matters.






1. Position : Director (Marketing & Technical)


3. Supervises : Incharges of Marketing & Technical

4. Responsibility : To manage and supervise service activities, sales promotion and sales activities and procurement activities according with to specification and samples.

5. Authority :

approve the procurement control and management of sales department control and management of service department control and authorise quality of procurement quality control of service to customers analyze and initiate corrective and preventive measures. approval of training programs,


To monitor and manage Service, Sales & Procurement activities of CPL,

To manage Policy & Objectives of CPL, To mobilise resources necessary to carryout Service, Sales &

Procurement functions of CPL, To carryout activities to satisfy the requirements of customers, To manage and develop Human Resources. To participate in the management review meeting

Etc






1. Position : Technical Incharge


3. Supervises : Subordinate staff of the department

4. Responsibility : To coordinate overall activities of the dept. keeping close contact with production, marketing, commercial dept. & Managing Director.

5. Authority : Full administrative authority

Develop product as per requirements of customer in co-ordination with Incharges of Production, Contracting, Services

Maintain liaison with the customer in relation to product achievement

Where applicable decide the treatment of non-conforming products.

Where applicable decide corrective and preventive measures6. Brief Description of Duties:

To carryout overall administration of the department,

To preserve technical documents of products & to provide necessary documents to marketing deptt. for participation in tender & to production deptt. for production.

To co-ordinate overall activities of different departments,

To ensure that all works are performed in accordance with Quality Policies and Objectives,

To conduct all activities to guide Production, Marketing, Personnel, and Material management of CPL

To prepare and review of policies, plan and development activities,

To identify, manage and develop Human Resources,

To participate contract review with MD, Directors, Incharges of Production, Contracting, Services, Sales,

Any other activity necessary to realise the objectives of CPL, Etc.






1. Position : Production & Technical Manager

2. Reports to : Managing Director and or Director (Production, Customer Services,

Local Procurement & Store)

3. Supervises : Engineers and subordinate staff

4. Responsibility : To manage and supervise production according to specification. To coordinate overall Technical activities of the department keeping close contact with marketing , commercial dept. & Director/Managing Director.

5. Authority :

Full administrative authority

Develop product as per requirements of customer.

control and management of production plan and execution

Maintain liaison with the customer in relation to product achievement



identify and initiate measures for the control of non-conforming products




To carryout overall administration of the department,

To preserve technical documents of products & to provide necessary documents to marketing deptt. for participation in tender & to production deptt. for production

To manage production, packing and maintenance activities of CPL,

To co-ordinate overall activities of different departments,

To prepare and review of policies, plan and development activities,

To ensure that all works are performed in accordance with Quality Policies and Objectives,

To mobilise resources necessary to carryout production functions of CPL,




To participate in the management review meetingEtc



CONFIDENCE POWER LTD Annexure: ARevision No.: 0


1. Position : Customer Services Incharge

2. Reports to : Production & Technical manager

3. Supervises : Service Engineer and subordinate staff

4. Responsibility : To manage and supervise servicing and related jobs according to requirements of customers and instructions from Director (Production, Customer Services, Local Procurement & Store).

5. Authority :

control and management of service jobs’ plan and execution



identify and initiate measures for the control of non-conforming products




To manage service jobs activities of CPL,

To manage Policy & Objectives of CPL,

To mobilise resources necessary to carryout service jobs of CPL,



To participate in the management review meeting

Etc





1. Position : Marketing Incharge

2. Reports to : Director (Marketing & Technical)

3. Supervises : Sales Engineer and Sub-ordinate staff

4. Responsibility : Responsible for sales and sales promotion activities

5. Authority :

Review and finalise the customer requirements in consultation with MD, Directors and Technical Incharge

Estimate and offer quotation to customer in consultation with MD and Director (Service, Sales & Procurement)


Negotiation with the customers

ascertaining requirements of customer

Review of contracts in consultation with MD

communication & follow up with the customer

To keep records of sales proceed and delivery,

To assist MD regarding sales promotion

Etc.





1. Position : Management Representative (MR)2. Reports to : Managing Director3. Responsibility : Responsibility to maintain and improve QMS of Confidence Power

Limited.4. Authority :

a) implement and maintain the quality management system as per requirements of ISO 9001: 2000

b) invite Review meetings,c) selection of internal auditors,d) scheduling and conducting internal audits,e) implementing QMS,f) communication with external auditor and other relevant agencies,g) improvement of QMS.

.5. Brief Description of Duties:

a) To organise review meetings and preparation of minutes,b) To circulate decisions of review meeting,c) To ensure that the processes needed for the QMS are established,

implemented and maintained,d) To report to Managing Director on the performance of QMS and

need for improvement,e) To ensure control, issue, changes and issue changed documents,

records etc.,f) To arrange training of Internal Auditor,g) To plan, execute and analyse the internal audits,h) To report to Management Review Meeting about the result of

analysis of internal auditsi) To report to Head of Organisation about the performance of the

quality system for its review and improvementj) To ensure promotion of awareness of customer requirements

throughout the organisation.






1. Position : Store Incharge

2. Reports to : Director (Production, Customer Services, Local Procurement &

Store)

3. Supervises : Subordinate staff


a) Overall administration of the Section.

b) To control & supervise work of stores.

c) To keep close contact with production & technical department for

smooth receiving/supply of raw materials, spares, tools & other

materials.

d) To preserve & maintain all files documents of materials in the stores.

e) Any other responsibility vested by higher authority.






1. Position : Procurement Incharge

2. Reports to : Director (Production, Customer Services, Local Procurement &

Store)

3. Supervises : Subordinate staff


a) To supervise procurement of all kinds of local materials.

b) To look into local purchase and supervise every stages of

procurement.

c) To keep close contact with all department heads to fulfill their needs

as regards materials including electrical and stationery items.

d) To perform as per instruction of Managing Director as and when

required for the interest of the enterprise.






1. Position : Administration Incharge

2. Reports to : Director (Finance, Foreign Procurement & Administration)

3. Supervises : Subordinate Officers and staff


a) Responsible for overall administrative and personnel matters.

b) To deal with the functions relating to appointment, promotion,

transfer, retirement, dismissal, fixation, increment & disciplinary

actions to the workers, staff & officers.

c) To adopt & implement the policy matters of safety & security of the

properties of the Company.

d) To make coordination with departmental heads/section in-charge

relating to personnel matters.

e) Any other functions as & when assigned by the management.


CONFIDENCE POWER LTD Form No.: QF-DCL-07 Title: Revision History

REVISION DETAILS REVISION STATUSSL. # Referred

SectionChange Details Revision # Effective

DateSignature of

M. R.1.

2.3.4.5.6.7.8.
