questionnaireinknowledgemanagement-110712135013-phpapp02

8/13/2019 questionnaireinknowledgemanagement-110712135013-phpapp02

http://slidepdf.com/reader/full/questionnaireinknowledgemanagement-110712135013-phpapp02 1/8

Knowledge Retention Strategies in Industries

A brief introduction

Knowledge management is the systematic process of finding, selecting, organizing,

distilling and presenting information. Tacit knowledge is the knowledge we each carry inour heads about how to do things, who to call and the lessons learned through experience.

Making it explicit is recording in some media that allows another person to use it. The

media can be a complex computer database or a piece of paper tacked over the watercooler. These methods are called knowledge retention strategies.

QUESTIONNAIRE

ame ! """"""""""""""""" #esignation ! """"""""""""""""""

$rganisation ! """"""""""""""""" Address ! """"""""""""""""""

""""""""""""""""""

""""""""""""""""""

""""""""""""""""""

%ducational ! """"""""""""""""" %xperience ! """"""""""""""""""

&ualifications

'ity(town(village ! """"""""""""""""" Age ! """"""""""""""""""

• )lease put a mark in the appropriate box wherever re*uired.

+. hat do you think of Knowledge Management -KM/

a ever heard of it. 0 1

b 2omething they are already doing but not under the same name. 0 1

c 3t is 4ust a management fad. 0 1

d 3t is strategic part of their business. 0 1

e 2omething that could be beneficial for the organisation. 0 1

f 3f any other, please specify """""""""""""""""""""""""""""""""""""""""" 5our %xpert 'omments! """""""""""""""""""""""""""""""""""""""""""""""""""""""""

6. hat is the current status of Knowledge Management in your

organization /

a ot in existence at all. 0 1 b ascent stage 0 1

+



c 3ntroduction stage. 0 1 d 7rowth stage 0 1

8. #oes your organization recognize knowledge as a part of their asset base/

a 5es 0 1 b o 0 1 c 'an9t say 0 1

5our %xpert 'omments! """""""""""""""""""""""""""""""""""""""""""""""""""""""""

:. hat are the problems related to knowledge retention /

-;ank the factors given below from + < = on your choice of preference

a >ack of 3nformation 0 1

b 3nformation overload. 0 1c ;einventing the wheel. 0 1

d >oss of crucial knowledge due to a key employee leaving the organisation. 0 1

e )oor sharing of knowledge in the organisation. 0 1

f 3f any other, please specify """""""""""""""""""""""""""""""""""""""""""


=. hat do you think of existing policies and procedures of knowledge management in your

organization /

a 3t9s *uite important, relevant and latest. 0 1

b 3t9s *uite important, relevant but not updated regularly. 0 1

c 3t9s 4ust trivial, a part of formalities and of no use. 0 1


?. @ow much time does it take for an employee to get the relevant knowledge document inyour organization /

a A few minutes 0 1 c A few days 0 1

b A few hours 0 1 d eek or more 0 1


6



. hich of the following best describes your organization w. r. t new knowledge creation/


a 3t9s the 4ob of ;B# department only. 0 1

b They view it as everyone9s 4ob and everybody contributes to it. 0 1

c Top management takes active interest in it and supports it continuously. 0 1

d 3t9s part of our organisational philosophy B culture. 0 1

e 3f any other, please specify """""""""""""""""""""""""""""""""""""""""""


"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

C. )lease mention your perception on the satisfaction level of the strategy does your

organisation use for KM/

-;ank the factors given below as D2 < Dery 2uitable, 2 < 2uitable, M < Medium, 2 < ot

2uitable, A2 < ot at all suitable on your choice of preference

a KM as a business strategy. 0 1

b Transfer of knowledge B best practices. 0 1

c 'ustomer focused knowledge. 0 1

d )ersonal responsibility for knowledge. 0 1

e 3nnovation and knowledge creation. 0 1

f 3f any other, please specify """""""""""""""""""""""""""""""""""""""""""


"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

E. hat is the attitude of senior management w.r.t. KM in your organization /

a 2ees it as very important and provides full support. 0 1

b 2ees it as very important but hardly supports it. 0 1

c 2ees it as a waste and hardly bothers. 0 1

d as very supportive in the beginning but now lost interest. 0 1

8




+F. hich of the following best describes your organization culture/

-;ank the factors given below from + < : on your choice of preference

a Their basic values B purpose emphasise on sharing of knowledge. 0 1

b They have an open, encouraging B supportive culture. 0 1

c They think knowledge management is each and everybody9s 4ob and so everybody

have the best of knowledge. 0 1

d The prevailing notion is that the knowledge management is the task of a few

designated ones and there is no need for knowledge sharing. 0 1

e 3f any other, please specify """""""""""""""""""""""""""""""""""""""""""


++. #oes your organisation actively create and support G'ommunities of )racticeH-'o)9sI /

a 5es 0 1 b o 0 1 c 'an9t say 0 1


H An informal, selfJorganising group of people in the organisation, brought together by common

interest who share expertise and solve problems together.

+6. hich one is the biggest cultural barrier in knowledge management in your organization/

-;ank the factors given below from + < C on your choice of preference

a unctional silos. 0 1

b >ack of participation. 0 1

c ot willing to share knowledge. 0 1

d >ack of trust. 0 1

f Knowledge sharing not a part of daily work. 0 1

g >ack of training. 0 1

h >ack of rewards( recognition for knowledge sharing. 0 1

i 3f any other, please specify """""""""""""""""""""""""""""""""""""""""""


:



+8. hich technologies have you implemented in your organisation/

-please tick whichever is applicable

a 3nternet 0 1 b #ata warehousing 0 1

c 3ntranet 0 1 d Knowledge management software 0 1

e %xtranet 0 1 f #ecision support system 0 1

g 7roupware 0 1 h #ata management system 0 1

i % 'ommerce 0 1 4 Automated Manufacturing 0 1

k 3f any other ,please specify """""""""""""""""""""""""""""""""""""""""""""


""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

+:. hat are the problems faced by you in using 3T for Knowledge Management/

-;ank the factors given below from + < C on your choice of preference

a >ack of training. 0 1

b 2ystem too much complicated. 0 1

c >ack of identifying the proper 3T tool 0 1

d >ack of time to learn. 0 1

e >ack of user uptake due to insufficient communication. 0 1

f %very day use did not integrate into normal working practice. 0 1

g Lnsuccessful due to technical problems. 0 1

h 3f any other ,please specify """""""""""""""""""""""""""""""""""""""""""


"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

=



+=. @ow significant is the role that effective KM can play in achieving the best result w.r.t

the following in your organisation /

a 3mproving competitive advantage 0 1

b 3mproving customer focus 0 1

c 3nnovations 0 1

d 3nventory reduction. 0 1

e %mployee development. 0 1

f 'ost reduction. 0 1

g ;evenue growth 0 1

h etter decisionJmaking. 0 1

i 3ntellectual property rights management. 0 1 4 aster response to key business issues. 0 1

g 3mproving *uality 0 1

h 3mproving delivery 0 1


+?. hat is the biggest hurdle in effective implementation of KM in your organization /

a 'hanging people9s behaviour from knowledge hoarding to knowledge sharing. 0 1

b >ack of understanding of KM and its benefits. 0 1

c #etermining what kind of knowledge to be managed B making it available. 0 1

d Nustifying the use of scarce resources for KM. 0 1

e >ack of top management commitment to KM. 0 1

f $vercoming technological limitations. 0 1

g Attracting B retaining talented people. 0 1

h 3f any other, please specify """"""""""""""""""""""""""""""""""""""""""""


?



+. )lease rate the knowledge provided to you by government(industry associations.

-;ank the factors given below from + < on your choice of preference

a ;elevant Knowledge 0 1

b >atest Knowledge 0 1

c Timely Knowledge 0 1


+C. hat do you think are the factors influencing Knowledge retention in your organization /


a %mployees leaving for a better 4ob elsewhere 0 1

b ;etirement 0 1

c )romotion 0 1

d ;elocation 0 1

e #ownsizing and external factors 0 1

+E. Kindly rate the methods for knowledge management .

-;ank the factors given below from + < on your choice of preference

a Training 0 1

b %xit 3nterviews 0 1

c Mentoring 0 1

d #ocumentation 0 1

e ;etiree programs 0 1

f 'oaching 0 1

g ;otational assignments 0 1



Thank you for your kind co-operation.

C

questionnaireinknowledgemanagement-110712135013-phpapp02

Documents