quick to listen and slow to speak: transformational communication techniques (woc 2014)
DESCRIPTION
Quick to Listen and Slow to Speak: Transformational Communication Techniques Learning objective: Enhance listening skills and motivational techniques This workshop takes emerging and seasoned leaders through a series of interactive communication techniques that enables them to effectively articulate and inspire change in others. In a collaborative environment, we will explore and practice reading and assessing the needs and motivations of others. Further, participants will explore ways that this knowledge can result in tangible business impact. Inspiring change in others requires the capacity to engage and motivate. This workshop will provide transformational tools and techniques that will enhance your leadership effectiveness. At the end of this seminar, participants will be able to: a. Explore and use the rules of engagement and motivational interviewing techniques b. Practice Intentional and Active Listening c. Identify unique personal attributes that make an impact d. Make a clear connection to business consequences and individual approaches. e. Identify current strategies, challenges, and resultsTRANSCRIPT
October 23–25, 2014
QUICK TO LISTEN AND SLOW TO SPEAK: TRANSFORMATIONAL COMMUNICATION
TECHNIQUES
Talia Fox, M.EDKUSI Visions, CEO
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
AgendaWarm-UpForce vs. InfluenceAmateurs vs. ProfessionalsWhat are your Learned Skills?Workplace SituationThe Science of InfluenceOrganizational Power
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
A Thought
Authority can “force” behavior.
Learned skills “influence” behavior
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Shift From Amateur to Professional
Amateur Has knowledge Has awareness Has great ideas Follows job description Stays in comfort zone Collaborates Understands the power of individual
contributions Has values
Professional Turns knowledge into practice Articulates and implements awareness Expresses ideas and motivates others Follows value description Seeks challenges to grow and
innovate Leverages resources and shapes
opportunities Liquidates collective value Makes choices based on values
4
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Top Professional Influencers Competence Trustworthiness Expertise Likability Composure Sociability
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Learned SkillsPersonality InformationConnection Idea and InnovationCommunication Confidence Past performanceUnique ValueOrganization
ResourceSilenceCharisma Emotional intelligenceOrganizational Awareness Availability Internal resilienceCrisis managementRelationship Building
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Customized Situation
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
What Are Your Learned Skills?
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
The Science of Influence*Purpose: drives all communication decisions
1. Introduction: Gets attention, Time frame, introduces 3 pointsTransition: Connect to core personal leadership values
2. Points: Point 1Transition: Connect to Business Impact and VisionPoint 2Transition: Communicate the Long term Mutual Benefits Point 3Transition: Why we value collaboration?
3. Conclusion: Drives purpose home, prepares for relationship building next steps
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Forms of Organizational Power*
Position in the hierarchy– Place in the formal rank structure of the organization, indicated by one’s
title. Reference relationships
– Perceived connection to others who are high in the formal hierarchy. Perception of relationship = power.
Resource control– The ability to mobilize or deny the mobilization of organizational resources:
dollars, people, assets, and external relationships. Demonstrated expertise
– An individual who is recognized as having the capability, and special knowledge, in an area of importance to others.
Personality power– The way a person expresses personality. How I behave, dress, and
communicate.
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
How powerful are you relative to these forms of organizational
power?
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
How can you enable power in others from where you stand?
Women of Color STEM ConferenceQuick to Listen and Slow to Speak: Transformational Communication Technique
Where do you want to grow this power in 2014?