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Presented by

PRAKASH DHANDOLEMITCON INSTITUTE OF MANAGEMENTPUNE

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Japan as pioneer

Topping in quality

&productivity(1975)Philosophy of small working groups

What is QC ?

Group of 6-9 peoplevoluntarily meet Regularly

Analyze ,solve & implement problem

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Philosophy Managing people (grass root level)

Respected and are involved indecisionsPeoples capabilities as assets to solve

work-area problems

ConceptRecognize value of worker as human

being

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Quality Circle concept has three

major attributesQuality Circle is a form of

participation management

Quality Circle is a human resourcedevelopment technique

Quality Circle is a problem solvingtechnique.

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Team spirit development

Change in attitude

Self Development

Improve Organizational culture

Other Benefits

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A steering committee

Co-ordinator

Facilitator

Circle leader

Circle members

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Each group should know commitmentsand implications as well as the benefit

Quality Circles.

Training comprises:

Brief orientation programme for top

management.

Programme for middle level executives.Training of facilitators.

Training for Circle leaders and members.

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The following techniques are mostcommonly used to analyse and solve workrelated problems.

1 Brain storming2 Pareto Diagrams3 Cause & Effect Analysis

4 Data Collection5 Data Analysis

BASIC PROBLEM SOLVING

TECHNIQUES

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1 Tables2 Bar Charts3 Histograms

4 Circle graphs5 Line graphs6 Scattergrams7 Control Charts

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> 2 decade than Japan

Protected Sellers market

Lethargy towards efforts to improve quality &

productivity

LPG cause change in environment

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QC launch in P.W.D(Maharashtra(18 nov 1997))

Wide road n/w

Climatic & geographical featureproblems solved by the Quality Circles in P.W.D. of

Maharashtra

Eg. Preventing accidents on highways

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Pioneer of QC in India

228 QC in BHEL(121 in Hyderabad)

Objective

Achive &sustain a reputation for quality atcompititive prises in national & internationalmarket for entire product range

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Preparation of quality control manual

Preparation of quality plan for various product

Formation of annual quality implementationplan

Conduct quality audit

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TQM- integrate all organizational functions tofocus on meeting customer needs andorganizational objectives.

continuous improvement of the production ofgoods and services

Objective-

Do the right things, right the first time, every time

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Mistake made by people mostly cause by

by faulty systems and processes Identifymistake,eleminate & prevent repetation bychanging process

TQM encoureges participation amongstshop floor workers and managers

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unrealistic expectations for fast results

lack of management commitment and support

resistance by middle management

inadequate training

lack of clear objectives

failure to get solutions implemented.

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Quality circle is implemented to allorganizations where there is scope for groupbased solution of work related problems

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