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Tangoe Confidential: © 2011

Tangoe rTEM

Managing mobility costs in real-time

Tangoe Confidential: © 2011Tangoe Confidential: © 2011 2

Today’s Agenda

• Your Mobile Expense Management Objectives• Solution Capabilities

– Usage Visibility and Control– Bill shock prevention– Asset tracking with geofences– Graphical reporting

• Wrap-up• Next Steps• Q& A

© 2012 Tangoe, Inc. Confidential

Tangoe Confidential: © 2011Tangoe Confidential: © 2011

The Cost Risks of Mobility

Out of Plan Domestic Usage 3G 4G

Cost per MB $0.05/MB $0.05/MB

Real network download speed 2.9 MbPS 42 MbPS

Average YouTube video (63MB) $3.15 $3.15

Average Netflix video (2 GB) $100.00 $100.00

Roaming Usage 3G 4G

Cost per MB $50/MB $50/MB

Real world network speed 2.9 MbPS-6.8MbPS 42 MbPS

Average YouTube video (63MB) $3,150.00 $3,150.00

Average Netflix video (1.7 GB / hr) $85,000.00 / hr. $85,000.00 / hr.


What an rTEM Solution Can Do For You…

Real-Time Cost Management

Plan Optimization

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Real -time monitoring: • Voice, Data, SMS and Location

Enforce “rules”:• Force user to acknowledge warning message• Notify administrators

Projection reports:• Estimate your carrier bills in advance

24/7 cloud-based solution: • Login from anywhere, anytime to monitor usage,

run reports and administer rules

Prevent “Bill Shock” through alerting and reporting on costly mobile events such as roaming, projected plan overages and more.


rTEM Capabilities

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Simple Setup No “heavy” infrastructure No integration required to backend systems Complete SaaS (hosted) solution

Real-Time Usage Analysis of : Voice Data SMS - text messages

In-Depth Reporting Take control in real-time. If it is on the bill, it is too late! Historical data Trending, planning, and cost predictions


rTEM Capabilities

Support Beyond Smartphone's : M2M support – rugged modems Aircards PC support

Location : Device location Historical reporting of device locations GeoFencing

Additional rTEM Capabilities: Disablement of voice & data services Interactive user alerts – acknowledgement of polices Estimation of carrier bills prior to billing


rTEM Technology Components

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Supported Devices:BlackBerry, WinMobile, iPhone/iPad, Android, Symbian, PC (USB/Embedded Modems), rugged modems, M2M devices (ex: Sixnet, Sierra, Cradlepoint, NETGEAR, etc.), embedded chips (ex: Gobi)

Apps on Mobile Devices Cloud Based Portal


rTEM for Smartphone’s

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• Collects usage data Voice Data SMS Roaming

• Reports back to server to track versus configured plans and anomalies• Provides usage to plan feedback to end user • Enforces mobile usage policies• Operates in stealth mode or actively provides feedback to users• Operates in multi-lingual modes


rTEM Benefits

• Enterprise controlled• Carrier and technology agnostic• Real-time monitoring of the mobile fleet will help protect against:

• Cost overruns• Unsanctioned or out-of-plan international roaming• Device loss or theft using GPS location• Non-optimal carrier plans or pools• Device inactivity• Abuse from:

• Excessive user usage• Usage in inappropriate locations using geo-fencing

• Unnecessary expenses from:• Dramatic trends in usage behavior

“Reduce telecom expenses and eliminate bill shock with Tangoe, the definitive real-time telecom expense management (rTEM) solution.”


rTEM Deployment Types

rTEM Software

• Client/Server business solution

• Multi-tenant portal• Real-time usage monitoring and geo-fencing

• Predict future costs• Optimize plans• Anomaly detection• Device control

Managed rTEM

• Managed by Tangoe• Basic service includes setup and monitoring

• Advanced service includes basic plus plan management

• Details to follow on upcoming slides

Tangoe Confidential: © 2011

Return on Investment (ROI)

• North American Data Plan is budgeted to cost $50 per month

• Average mo. overage charges = 20% of the budgeted amount

• rTEM can prevent these overage charges from occurring• A positive ROI can be expected in month 1• Buy month-to-month with virtually no risk

•Low cost•Rapid ROI•No long-term risk


Case Study: Canada Post

Objective Eliminate Bill Shock

Environment Large division of Canadian federal government Required VPN to “private cloud” to access needed infrastructure Averaged $3,000,000/yr. in data overages while using rugged modem devices at

retail outlets across Canada

Solutions rTEM using “polling” technology to communicate with fleet of 6,000 M2M modems

connected to POS systems at retail locations

Results Eliminated bill shock Reduced time reviewing carrier bills Provided incremental value to manage these devices for “anomalous events”

ROI = 833%

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Case Study: Samsung

Objective Eliminate bill shock for roaming tablet users

Environment One tablet user incurred $100,000 in data roaming in one trip from Canada to Korea This was 200% the entire telecom budget for the month

Solutions rTEM installed on every tablet in the Canadian division Deployment done entirely by link in an email sent from CFO

Results Cost savings of over 50% each month with the help of real-time notifications on

international roamers and plan optimization tools Eliminated bill shock Reduced time implementing roaming packages Provided incremental value with end user alerts

ROI = 240%

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Testimonial – Leading Media Conglomerate

Since deploying rTEM, CTV has experienced significant savings on international roaming costs each month

– “The roaming feature saved us a ton of money on roaming costs. The real-time alerts enabled me to learn about my roamers the second they started to roam.”

Vincent Colmenar , CTV

rTEM was used to recover a lost device that belonged to a prominent journalist. The GPS tracking feature saved the company thousands of dollars as sensitive information was quickly recovered. CTV was able to avoid “wiping” the device and loss of productivity

– “The device reported back to the rTEM server under a number that was not registered to our company. I used the rTEM GPS location feature to track down the location of the device, called the Police, and provided them with the phone number and GPS location and they were able to retrieve the phone.”

Vincent Colmenar , CTV

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