RA Inservice September 2016

RA InserviceSeptember 2016

1

MU Homecoming

2

Training RoompactROOMMATEAGREEMENTSAND MEDIATIONAudience: All Staff

We suggest that in addition to displaying the presentation above, you also have your Roompact account open to provide examples throughout.Accessing your Roompact accountPlease visit roompact.comStaff has/will receive(d) credentials via email from Roompact.Please note, residents will be prompted to change their password upon their first login

Hi! Im Wolfe.Ill be your guide through this training about how to use the Roommate Agreements feature and utilize it in meetings and potential mediations.

4

Session OutcomesAs a result of this session, participants will be able to

Describe all of the components of a Roommate Agreement.

Teach and guide roommates though completing the Roommate Agreement.

Utilize a Roommate Agreement in a mediation or meeting.

All outcome are written in a measurable format and can be used in an training assessment.

AgendaWhy Roommate AgreementsResidents Complete Roommate AgreementsViewing Roommate AgreementsMediating Roommate ConflictReview and Assess

6

FirstLets Discuss Why Roommate Agreements Are Important

7

You might be familiar with the roommate agreement in the popular TV show, The Big Bang Theory

8

Meant to be comical, Sheldon and Leonards roommate agreement has a number of funny clauses

9

Body Snatchers Clause:Leonardwill helpSheldondestroy someone who they know that has been replaced by an alien pod.Unnamed Clause: Leonardwill nameSheldonas his sidekick ifLeonardobtains superpowersFriendship Clause:Sheldonwill take Leonard swimming to Bill Gates' house shouldhe ever be invited.Addendum J:WhenSheldonshowers second, any and all measures shall be taken to ensure an adequate supply of hot water.Unnamed Clause:Any changes in furnishings have to be approved by the furnishing committee (who isSheldon) which meets on alternate years.

10

Roommate Agreements, however, serve a number of important functionsEnsure roommates discuss expectations and understand whats important to one another.Help preempt potential conflicts before they occur.Provide staff with a tool to help in mediating conflict and making conflict about behaviors rather than individuals.Teach students negotiation and collaboration skills and how to clarify values and compromise.

11

The Roompact Software helps this processBut the staff member is still integral to

Ensure residents take the process seriouslyspending time discussing the agreement.

Discuss potential areas of conflict with residents that they may not have thought about.

Help residents understand the importance of this tool and the outcomes surrounding it.

12

Completing aRoommate AgreementWhat does the process look like to a resident?

13

RESIDENT VIEW

Upon logging in for the first time, residents will receive a reminder that they need to complete their Roommate Agreement.

14

RESIDENT VIEW

Residents can also access this reminder from the Incomplete Tasks tab from the Hub.

15

RESIDENT VIEW

Residents can begin by using the Agreement Helper. They should complete this together.

16

RESIDENT VIEW

The Agreement Helper guides the residents through the process question-by-question.

17

RESIDENT VIEW

Although residents may skip any question, they will be prompted to answer why.

18

RESIDENT VIEW

Once complete, residents can review, modify and sign their Agreement.

19

RESIDENT VIEWResidents can modify their answers or add custom categories unique to them!

20

RESIDENT VIEW

To complete the process, residents can log into their individual accounts to sign.

21

RESIDENT VIEW

Later on, at any point in the semester, roommates can propose changes to the agreement. Residents should always discuss this in person first. You can also use this as a tool when mediating conflicts.

22

RESIDENT VIEWChanges will be made on this screen. Residents can add or modify. Then they must sign the Agreement again.

23

Viewing Agreements

24

The Search Bar

You can access Roommate Agreements by searching for a Resident or Room.OR

The search bar is located on top of your Homepage and allows you to navigate to any page that you need.

Access agreements byView Buildings View Floor(depending on your level of access)

Using your View Buildings button on your Toolbar, Im going to show you how you can see an overview of your community.Suggestion for Presenter: minimize the presentation and toggle to the your Roompact account, and click View Building. Before overviewing the Institution Page, explain that each staff members access in Roompact is based on their role. For example, an RA will only see their Floor Page, and will not have access to other buildings.

Suggestions for Presenter with Pro Staff audience: Describe the page structure and displayed metrics on the Institution page, then click onto a Building Page, and then onto a Floor Page. When on the Floor Page, you may wish to explain Room Statuses and how to review using the Floor Page.

You will see an overall status indicator at the top of your Floor page.

27

Access agreements byView Buildings View Floor(depending on your level of access)

A checked box means the agreement is complete.

28

After accessing a room page, there is a tab for Roommate Agreement.

29

Here you can Review, Download, or Reset a Roommate Agreement.

30

Scroll to Review.

31

Download to print or email as an attachment.

TIP: If youre sitting down with residents to do a mediation. You may want to print a copy so you can all review it together.

32

Reset can be used to unlock the Agreement. Residents will need to update/complete the Agreement again

33

When you Reset the Agreement, you have the option to include a note that is emailed to the resident along with the notification.

TIP: Successful staff members discuss this with the residentsin-person before sending.

34

Mediating A Conflict

35

During the course of the school year, roommate conflicts will occur. The Roompact software complements with this process, but cannot replace person-to-person dialogue.$%@!!#@&!!

36

How can you leverage Roompact Software in mediating conflicts?

Meet with the roommates in-person. Print a copy of the Agreement to review.

Document issues in a Room Note (only viewable to staff) in case your supervisor receives a call from a parent or needs to access updates quickly.

Use the Alert Staff feature to notify relevant staff quickly.

37

Green means #good

Yellow means #ok

Red means #bad

By default, all your rooms are visually represented as #green, but they can be changed.

38

When a roommate conflict occurs (or any other issue arises) you can change the room status/color, and make a note of it in the system.

39

Remember to keep your comments brief, but with enough detail so others understand what is occurring. Be factual. Avoid giving opinions or making guesses.

40

The Alert Staff feature allows you to quickly message a staff member about a resident or room, even if you dont know who the relevant contact is.

41

Name one of the important goals/functions of a Roommate Agreement?Question

42

Ensure roommates discuss expectations.Preempt conflictsTeach skills like negotiation, values clarification, and compromiseProvide staff with a tool for mediationAnswers

43

Can residents skip questions on the Roommate Agreement?Question

44

Yes, but they will be asked to provide a reason why. You should review these skipped questions with them.Answer

45

True or False.Roommate Agreements can be accomplished entirely online.Question

46

FALSE.Roommates completing it and discussing it in-person and reviewing the agreement with a staff member in-person is an important part of the process.Answer

47

Methods of approach

48

Discuss:

How should I prepare for the roommate agreement?

49

PreparationSet up a time with all roommatesReview the agreement in advanceSend back edits in advanceNote any concerns you have seenWrite down questions and NotesConcernsconfirmations

50

Discuss:

How do I start the agreement conversation?

51

Start the conversationExample: The agreement is just the beginning of the conversation. I want to help you be successful as roommates. In-person conversation is important so that I can be a support person to you.

52

The roommate agreement

53

Not a question of if but when

54

55

Psychology of Conflict

56

Hot and Cool CognitionHot: Trigger emotional and quick response; act in heat of the momentCool: Deliberate and careful; basis for self-regulation and self-control

Conflict heats up in three situations: controversial or limited information, high uncertainty, high stakesCalm and cool: Pure task; can use facts and reasoning

The only way out is through productive conflict is accomplished by creating openness to share emotions and personal differences57

The only way out is through productive conflict is accomplished by creating openness to share emotions and personal differencesIdentify Nature of ConflictModel good communicationIdentify shared goalsEncourage difficult conversations58

Prep for community development

59

Expectations for continued inclusivity traning

60

Fin.

61