ra2013 - brochure

· Upgrade skills, knowledge and effectiveness digital retail · Gain new ideas and innovations to further succeed in the retail sector· Plan for the future with multiple trend forecast· Compare and evaluate existing retail technology solutions with future solutions across Asia· Understand how to keep the balance between the multi-channel retails that are embarked on· Develop your individual strategies to integrate technology for your business units · Maximizing your data and the customer insights to build loyalty · Assess how your workforce and the people behind the scenes can affect how your customers feel about yourbrand

· Know what can you expect from the next generation stores and what they would mean for your future business · Practical case-studies focusing on your customer experiences and how you can enhance them

· Asia is one of the main entity of the global retail growth, with China as a substantial player· Annual growth of the retail industry for Asia and Australasia is forecasted to average almost 6%· Online sales growth in Asia is expected to grow at the rate of 20% a year · Despite luxury market cited to be a main contributor, casual and sport wear are much demand especially by the

younger customers

QUICK FACTS!

Benefits & Features: Why should you attend?

· Store Managers · Retailers · Brand Owners · Brand Managers · Merchandisers · Technology Managers · General Managers· Marketing Managers· Distributors

From all Retail Sectors mainly:

· Hypermarkets · Departmental stores · Clothing and Garment · Lingerie and Intimate Wear · Accessories · Leather goods · Handbags · Shoes · Jewelry · Home Decor and Furniture· Home Appliances · Cutlery and Cooking Utensils · Food and Drinks

Who Should Attend

Retail Asia 2013 is a two day, triple streamed congress that will cover the specific areas of In-store Experience, Digital Retail and Retail Technologies. The 2 day Congress will provide a platform for retailers of all sorts to discuss business strategies, the management of muti-channels and the details of their operations whether its in-store or online. In addition, the various luncheons and refreshment sessions would provide immense opportunities to network with comrades from different backgrounds and exchange ideas on pertinent issues of the retail industry.

Supported by:

HRDF Claimable! *Subject to PSMB approval

Official Contractor:Luncheon Sponsor:

Educational Track Sponsors:Bronze Sponsors:

Organized by:Co-located with: Endorsed by:

Ministry Of Domestic Trade,Co-operatives And Consumerism,

Malaysia

Silver Sponsors:

12 - 13 November 2013 | Mid Valley Exhibition Center, Kuala Lumpur, Malaysia “Exploring the World where Retail is called therapy”

+603 2600 6000 +603 2600 6116 [email protected] www.retailsolutionsasia.com

Featuring Expert International & Local Speakers:

Giulio XiloyannisManaging DirectorZalora Malaysia

Frederico MannoHead of eCommerce, China & APACeBay Enterprise, Singapore

Tania TaiManaging Director,DIA Brand Consultants Sdn Bhd

Edmund Tan ZehooChief Technical O�cer Zukami Sdn Bhd

Nicholas TanSenior Manager Solutions Development,Fusionex, Malaysia

Samuel MuellerCEO & Co-FounderScandit

James BreezeChief Experience O�cerObjective Asia, Singapore

Oliver Woods Digital Strategist

Damien CummingsRegional Marketing Director,Digital & Social MediaSamsung Asia

Matthew Kuan Manager, Verticals & Solutions Marketing, Asia Paci�c & Middle East Motorola Solutions Asia Paci�c

Paula GoncalvesVice President - Large Enterprise RetailCitiXsys Australia Pty Ltd.

Roy WakimDirector Volume Channel SEASAP

Terry Yee K.S.Vice President of Internet PaymentsGHL Systems Berhad

Mabel WongManager,Metrix Research

Daniel QuahAssistant Manager,Metrix Research

Shashi Murugan Head of Sales - Maxis Managed ServicesMaxis Business Services

Philip YenGroup Head, Emerging Payments, Asia/Paci�c, Middle East & AfricaMastercard Worldwide

Michael LokRegional Sales Director, Southeast AsiaRuckus Wireless

Fadzarudin Shah Anuar Co-founder & Managing DirectorFashionValet.com

David TeohManaging Director Abeo International

Arnaud Morrelleou Director Taf'eel Design House

Jakob GottliebCo-Founderid24

Parul KhannaCTO & PresidentThird Eye Ethical Hackers Society



AGENDA Day One > November 12 > Tuesday

0800

0930

1030

1100

1115

1145

1215

1230

1400

1445

1515

1545

1615

1700

Opening Remarks by Chairperson

Ice Breaking Session

Opening Plenary > Industry Trend: The Online Edge - Why retailers in South East Asia can no longer afford to be offlineGiulio XiloyannisManaging DirectorZalora Malaysia

Pre-Luncheon Address by Edmund Tan Zehoo Chief Technical Officer Zukami Sdn Bhd

Networking Luncheon

Session One

· Does you store concept reflect your desired brand image?· Understanding retail experience design· How can you create a great retail experience? Tania Tai Managing Director, DIA Brand Consultants Sdn Bhd

Session TwoLoyalty, What to Expect Next· · ·

Nicholas Tan

Fusionex, Malaysia

Session Three

· Shopping malls and the current trend in Malaysia·

· How certain tools can be used in planning Mabel Wong Manager, Metrix Research Daniel Quah Assistant Manager, Metrix Research

Session Four

· · · in-store Edmund Tan Zehoo Chief Technical Officer Zukami Sdn Bhd

Session OneDigital Retail Strategy: Rising above the crowd · Understanding the landscape· Driving quality customers· Measuring successFadzarudin Shah AnuarCo-founder & Managing DirectorFashionValet.com

Session Two

Session ThreeContent Marketing: The Secret Weapon Your Business Needs·

·

·

Session OneProven, Tested & Successful· · Retailers· Maximizing revenues using available technologies

David Teoh Managing Director

Session Two

· business

· Realizing strategies through technology·

and IT personnelSamuel Mueller CEO & Co-Founder Scandit

Session ThreeRetail – The Experience is Everything· 5 Key steps of "Great Shopping Experience"· The real game changers in Retailing· engage shoppers

Pacific & Middle East

Session FourMobile POS Technology drives New Age Retail Experience·

·

more· Benefits of having a flexible Mobile POS that operates with a common view in both Online and offline mode· Strategies to enable Retailers of all sizes to deliver a mobile integrated Instore Experience through Android and iOS devices

Paula GoncalvesVice President - Large Enterprise Retail

End of Day 1

Using Eye Tracking to uncover unconscious customer experiences across Retail and Digital Channels· protocols and understand why customers do the

· Choose the right eye tracking methodology and avoid unecessary biases in Omni-channel shopper research· Learn insights from various industries across

James Breeze Chief Experience Officer

Oliver Woods Digital Strategist

Blynk

12 - 13 November 2013 |

+603 2600 6000 +603 2600 6116 [email protected]

Why content is so important for your digital strategy ROIInspiring content examples from business, DJ's and politiciansPractical steps to begin to create effective branded content



AGENDA Day Two > November 13 > Wednesday

0900

1000

1015

1115

1145

1215

Opening Address by Chairperson

Session OneExtended Session: Maximizing ROI from A&P for retail stores

·

· sends the message across Arnaud Morrelleou Director Taf'eel Design House

Session Two

New Age Retail Experience·

·

more· Benefits of having a flexible Mobile POS that operates with a common view in both Online and offline mode· Strategies to enable Retailers of all sizes to deliver a mobile integrated Instore Experience through Android and iOS devices Paula Goncalves Vice President - Large Enterprise Retail Roy Wakim Director Volume Channel SEA SAP

Session ThreeMaintaining customer service levels· · · Benchmarking your customer service strategies with industry leaders

Session OneManaging Omnichannel in Retailing· · · Business Benefits of Omnichannel fulfillment Frederico Manno Head of eCommerce, China and APAC eBay Enterprise, Singapore

Session TwoOnline Payments Service – Yea or Nay· Knowing online payments for eCommerce· Ways to implement online payments· The future of online payments Terry Yee K.S. Vice President of Internet Payments GHL Systems Berhad

Session ThreeWhat we should know about m-Payment and digital wallets?· Is Asia ready for mobile payment?· How digital wallets help consumers and merchants· Where is payment heading next? Philip Yen Group Head, Emerging Payments, Asia/Pacific, Middle East & Africa Mastercard Worldwide

Session Four

· · Knowing your target market to properly set out the

strategy· Increasing the Returns of Investment Damien Cummings Samsung Asia

Session One

· · · business' integrity Parul Khanna CTO & President Third Eye Ethical Hackers Society

Session Two

· · Adding business value through data· Increasing ROI by turning shoppers into customers

Session Three

· Importance of wireless technology to keep up with the customers need· Improving margins using wireless networks · Michael Lok Regional Sales Director, Southeast Asia Ruckus Wireless

1500

1530

1400

1245

Closing Plenary >

Co-Founder id24

Evening Refreshment & End of Congress

Turning the Tables: Consumer Panel Discussion· Customer's Need Vs. Their Wants· Consumer rights - who cares about them?· What makes return customers?

Networking Luncheon

This sesion will encapsulate how you can leverage from your Advertising & Promotions for retail stores. It will also showcase case studies on succesful designs that plays up and attracts customers.

Technical Presentation & Demo: Retail Data SecurityThis session will feature a presentation, followed by a technocal demonstration on how retail data security breaches can be done.

|

[email protected]

Senior Representative, Fusionex, Malaysia

1045

Shashi Murugan Head of Sales - Maxis Managed ServicesMaxis Business Services



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