Rachel Marshall 469-815-3905 marshall25rachel@gmail.com Accomplished and detail-oriented professional with a wide range of experience. Skillful office

associate with proven success in customer service that achieves objectives and promotes growth. Ability to build relationships by establishing trust and using effective communication skills

SKILLS AND VALUESMicrosoft Office Suite Data Entry Experience 7 years customer service experienceSelf-Motivated Individual Management Experience 3 years call center experience Organized Problem Solver Strong Work Ethic Detail-oriented Professional

PROFESSIONAL EXPERIENCEPilot Catastrophe Services CMS Reports Processor May 2015 – Present

Clerical duties including data entry. Worked closely with management and administration team. Used detail-oriented skills to decipher if claim was processing properly. Carefully studied inquiries and initial contact reports

Great Lakes Higher Education Corp. Borrower Services Representative April 2014-July 2014 Made student loan repayment possible in partnership with the U.S. Department of Education and

private lenders Educated borrowers to help them find a particular course of action to help maintain and keep their account in

good standing Worked to help borrowers find a payment solution when account became past due

Park Place Lexus Service Coordinator April 2013-November 2013 Built and maintained exceptional relationships with clients by openly communicating and doing the

right thing the first time Scheduled service/maintenance appointments for clients. Worked with clients to provide a remarkable ownership experience

Pilot Catastrophe Services TEAM LEAD-Adjuster Assistant August 2011-October 2012 Responsible for training and overseeing a staff of 15 Direct assistant to insurance adjuster working property and casualty insurance claims Called insured’s in a timely manner to clarify damages caused by natural disasters and promptly

scheduled inspection appointments.

Wylie ISD Paraprofessional-Special Education October 2008-October 2010 Special Education Teacher’s Assistant Worked with certified teachers to provide a safe and educational environment Helped students master basic life skills such as completing house chores and handling money, basic

math and reading skills.

Walgreens Customer Service Representative November 2006-July 2008 Handled cash register functions Maximized sales by keeping areas in stock, properly signed and merchandised Provided friendly, courteous and efficient service to customers in store and via phone

Education Wylie High School HS Diploma 2008