Rainey School Presentation 2011

Agenda•Who are Tobermore

•Products•Production Process•Health & Safety•Services•Customers•Marketing Strategies•Recruitment & Selection•What do we offer staff?•Management Structure•The Role of the Accounts Department

Who are Tobermore Concrete?

Kieran Fields

Who are Tobermore Concrete?•In business for over 50+ years•Product range has changed from traditional concrete (building blocks) to value added products (paving and kerbing).•Manufacturers of:

•Concrete Block Paving (includes the Permeable Paving range)•Paving Flags/Slabs•Kerbing & Edging•Walling (Includes a mortar free retaining walling system)•Importers of Natural Stone (Pietra Range)

Who are Tobermore Concrete?•Operate within Northern and Southern Ireland Markets, including UK mainland from August 2004.

•We currently have 7 Paving & Walling Centres in:

• Tobermore, Bangor (Northern Ireland)

•Dublin, Galway, Cork (Rep. of Ireland)

•Leyland Preston (England)

•Falkirk (Scotland)

Awards Won by Tobermore•Winner of Northern Ireland Quality Awards 2003

•Queens Awards for Enterprise 2003

•UK Business Excellence Awards 2005

•Chartered Institute of Marketing – Best Regional Marketing Team 2007

•European Quality Award (EFQM) 2007

•UTV/Business Eye Company of the Year 2007

•Belfast Telegraph Business Awards Company of the Year 2008

Queens Awards for Enterprise 2003

UK Business Excellence Award 2005

Chartered Institute of Marketing Awards 2007

EFQM Quality Awards 2007

Paving & Walling Centres

Tobermore Paving & Walling Centre

Bangor Paving & Walling Centre

Galway Paving & Walling Centre

Dublin Paving & Walling Centre

Leyland Paving & Walling Centre

Cork Paving & Walling Centre

Falkirk Paving & Walling Centre

ProductsDavid Caskey

What products do we sell?

•Over 1300 products

•Range twice the size of our nearest competitor

•We are continually involved in new product development and product innovation i.e. New Hydropave Permeable Paving Range and Secura Grand Retaining Walling System.

Shannon – Domestic House

Shannon – Commercial

Toberloc – Machine Lay Product

Hydropave – Permeable Paving

Retail Complex – Junction One

Religious Buildings

Maghera Chapel Cookstown Chapel

Motivation

Methods used for motivation

•Productivity bonuses

•Appraisals

•Recognition awards

•Promotion

•Customer Related Bonus

•Saying “Thanks”

Stock Control

Assess Current Levels

Stock controlled continued

•Produce Plan

•Produce maintenance plan

•People plan

•Aim to keep 98% of standard products in stock at all times

Health & SafetyDebbie Ditty

Health, Safety & Environmental Officer•Manage Health, Safety and Environmental issues

•Implement legislation•Policies and Procedures•Workplace inspections •Accident investigation & reporting•training•Coordinate safety management during construction projects

IMS System•IMS – Integrated Management System

•Quality ISO 9001:2008

•Environmental ISO 14001

•Health & Safety work to 18001

Health & Safety

Training

•Occupational Health

Waste Management

• We ensure all waste is segregated and recycled when possible.

• Various types of waste are generated on site

Mandatory PPE•Safety boots must be worn at all times by everyone working in the production areas

•Hi visibility Vest / jacket must always be worn in the yard by everyone including contractors, visitors etc.

Water Recycling

•We have installed a 3 stage settlement tank to filter out particles.

•Water is used to supply Hess 2 & 3 with the water they require for production.

•Water usage is dependant on the moisture content already in the sand when it comes from the quarry

Energy Usage

•Electricity is supplied by Airtricity

•Strive to reduce electricity consumption

•Procedures in place

•Office example: Reduced our usage by £70 per weekend which equates to £3640 per year.

•Working with Carbon Trust to compile a certified Carbon footprint.

Yard Hazards

•35+ FLT's at any time

•40 tonne loading shovel

•Continuous lorry movements per day

•Private and Trade customers

ServicesKieran Fields

Services•Landscape design service•Websites•Product literature•Product innovation•Paving & Walling centre's•Free samples•Lunchtime CPD presentations•Portfolio of installations•Technical guidance•Delivery service

Customers

Customers•Contractors•Private Developers•Civil engineering companies•Builders merchants•Laying contractors•Government bodies

•DOE, •Co. Councils etc.

•Architects•Retail customers

Business Development/MarketingAreas covered:Internal computer system (Navision)Communication1.Email & ezines2.Website www.tobermore.co.uk 3.Resolving Network problemsDesk Top Publishing1.Product Information Guides2.Invites & Faxbacks to various eventsHardware issues (Printers, laptops, cameras

etc)Brochures (Both Commercial & Domestic)

Marketing Strategies

Marketing Strategies

•Corporate hospitality•One to one presentations•One to many presentations•Designers Conferences•Websites•Mail shot•Brochures•Journals•Newspapers•TV•Radio

For the company to achieve its Marketing objectives, its very important to incorporate a combination of both online and offline projects within the marketing mix.Some examples:

Corporate Hospitality – Layers Night

Communication – Designers Conference

Lunchtime CPD Presentations

Presentations – Hydropave Permeable Paving Launch

Recruitment & Selection

Fiona Kennedy

Recruitment & Selection•Position identified, job description and ad drawn up and application forms issued.•Forms monitored, short-listed and interviews arranged.•Interviews completed, references checked and offer made.•All administration completed.•Employment commences with thorough induction process to company and also health and safety induction and training required for the job.

Staffing levels

•Tobermore employs approximately 160 employees

•50.6% in production, 49.4% in Admin / Sales & Management

•15 Employed in Southern Ireland

•8 employed in Mainland UK

Ex-Rainey Pupils employed by TobermoreManaging Director: David HendersonMaintenance Manager: Trevor SmythProduction Planner: David CaskeyCredit Control Manager: Marlene SykesCc Assistants: Cathy AverellAssistant Accountant: Christine Kee4 in Despatch: Gareth Scott, Darren

Jones, Niall Hutchinson.Area Sales Executive: Harry BadgerPurchase Ledger Clerk: Andrea HerronSales Development: Liz LawrenceHealth & Safety Officer: Debbie Ditty

What do we offer staff?

What do we offer staff?

•Tobermore recognise people as being our most important asset and offer continuous training to all employees.

What do we offer staff?

•Opportunities to communicate through CIM’s (continuous improvement meetings), team working and team briefs.

•Teamtalk – Company magazine distributed to all Tobermore staff.

What do we offer staff?

Company nights out

Management Structure

The role of the accounts

departmentMark O’Connor

Role of the Accounts Department•Credit Control•Managing Finance Requirements•Preparing budgets•Preparation of monthly management accounts•Controlling costs•Product costs & contributions•Statutory returns•Continuous improvement

Credit ControlPurpose – To maximise profits by ensuring that all sales are paid

for on time.

Credit Control•Credit Policy•Terms of trading clearly stated•Fast accurate invoicing procedure•Fast accurate upkeep of sales ledger•Monthly statements and aged debt listing within 1 day of month end•Deal promptly with queries•Act quickly to collect overdue accounts•Measure debtor days monthly•Measure and control debtors days over 3 months

Managing FinancesPurpose – To ensure that there is

adequate finance available to service our debts.

Sources of finance

•Retaining earnings•Bank overdrafts

Foreign Exchange Management

•Spot rates•Forward Contracts•Purchases in Euros

Expenditure

•Purchases•Wages & Salaries•Capital Expenditure

Preparing BudgetsPurpose – To convert our

strategy into a financial plan.

Preparing Budgets•Starting point is agreeing the strategy•Projected sales figures•Departmental BudgetsoProductionoMarketing PlanoDelivery CostsoAdministration CostsoSelling CostsoPaving Centre CostsoFinancial CostsoProjected Profit & Loss Account

•Capital Expenditure Budget•Budget Approval

Preparing Monthly Management Accounts

Purpose – To give an up-date measure of the company’s

financial performance.

Management Accounts prepared by 20th of the following month

•Includes:oMonthly Profit & Loss Statement & Balance SheetoYear to date comparisons against budgetoYear to date comparisons with last year

•Ratios•Debtor days comparison with previous year•Departmental cost statements

Controlling CostsPurpose – To ensure that we stay

online with our projections.

Controlling Costs

•Departmental managers meet with the Financial Director to discuss variances

•Corrective action agreed if necessary

•Managers put in place actions agreed

Product Costs & Contribution

Purpose – To ensure that sales people have the necessary

information to enable them to maximise sales and margins.

Product Costs & Contributions

•Cost price of each product calculatedoMaterial CostoLabour CostoProduction over-head Cost

•Haulage rates agreed with delivery drivers•Sales Executives have programme on lap-tops to calculate gross margin•Product costs used to value stock

Statutory ReturnsPurpose – To ensure that we

comply with Government Legislation.

Statutory Returns

•VAT returns (N.I. & R.O.I.)•Aggregate Tax•Intrastat returnsoExports & Imports / EC sales lists

•PAYE returnsoMonthly & year end

•Various statistical returns•Final Accounts

Continuous ImprovementPurpose – To allow each

individual to have their input into how things can be improved.

Continuous Improvement

•Departmental meetings once a month•Inter-departmental meetings•Actions agreed & ownership accepted•Report back

thank you for your time | questions & answers