raising performance in field servicing - rfidjournal.net · april 1st, 2009 rfid journal webinar...

April 1st, 2009

RFID Journal Webinar

Raising Performance in Field Servicing

Sudhir Hasbe, Senior Product Manager, Microsoft

Pierre Deschamps, EVP – Sales & Marketing, IDBLUE

Arsalan Ahmed, Senior Solution Architect, IDBLUE

Raising Performance in Field Servicing – April 1st, 2009

Thank YOU!


Agenda

Introduction

Setting the stage

RFID in Field Servicing

Demo

Deploying RFID Solutions

Case Study

Questions


Challenges Facing Businesses

Maximize value from existing investments

New investments must bring tangible returns and save money

… in short, do more

with less


Connected Enterprise Enabling customers of all sizes to derive value by seamlessly connecting their systems and processes


What’s Your Take On The Economy?


70214

42.4 1310

13.2

Consider the following Business Problems…


BizTalk Server Overview

Cutting costs with BizTalk1. Drive Business Efficiency

2. Increase Productivity of IT Organization

3. Extract Value from Existing IT Investments

Lowest Total Cost of Ownership(TCO)


Analyst Quote:

RFID Reached Its Tipping Point—And No One Noticed

For too long, the fortunes of RFID and the Wal-Mart supplier mandate have been inextricably linked. At the recent Microsoft RFID Solution Days event, though, nary a word was mentioned about the retail giant. In fact, listening to the audience of almost 300 technology vendors and end users discuss

their projects, products, and services, it became apparent the industry has weaned itself away from its dependency on Wal-Mart, and grew in other

directions. For RFID technology adoption, this is its tipping point.

John Fontanella – AMR Research


Agenda

Introduction

Setting the stage


Demo


Case Study

Questions


About IDBLUE

Established in 2001

Headquartered in St. John’s, NLOffices in Ottawa, Ontario, Atlanta, Georgia and UAE

www.idblue.com

Specialized in mobile RFID solutions:

Asset Management – MRO (Aerospace, Oil and Gas)HealthcareLaw EnforcementEvents Mgmt

Member of:


In conclusion

1. Technology (RFID in particular) is playing a key role in enabling profound, positive change in field servicing operations

2. Integrating data using standards-based technology such as the Microsoft RFID platform into existing internal and industry systems is key to realizing the maximum benefit out of your RFID investments

3. IDBLUE helps MRO providers and companies understand, evaluate and deploy RFID in servicing scenarios

4. RFID is happening today


The complete MRO eco-system

MRO ActivitiesRegulated Inspection & ReportTransit checks, security checksTraceability of parts and sub-assembliesDefect rectification

MaintenanceService LineContractOn-call


Typical MRO (repairs) Events Requirements

Identify the problem.

Access the logbook.

Locate the required parts.

Retrieve the proper documents.

Locate certified personnel.

Locate the required tools.

Complete the checklists/history log.

Obtain a release certificate.


Up to 70% of a mechanics time is spent locating parts.

Source: Microsoft – Potential of RFID in the Aerospace and Defense Market, June, 2006


EDGE Processing Challenges

Manual Checklists

Manual Identification and Verification

Manual Data Entry

Approval Workflow

Real Time Information Sharing

Information dissemination in field


Agenda

Introduction

Setting the stage


Demo


Case Study

Questions


Radio Frequency ID (RFID)

Overcomes the limitations of barcodes:• Line of sight

• Susceptibility to damage and dirt

• Static Information – barcodes cannot be updated

• Not secure – can be photocopied or reprinted

RFID - Superior replacement for barcodes:• Security – unique identity & encryption capabilities

• No line of sight required

• Long read ranges

• Rugged -harsh and IS environments

• Data storage on the tag - asset to “tell you about itself and its history”

• Tags are passively powered, infinite life span

Pictures shown are property of Texas Instruments & Inside Contactless


RFID Solution Architecture Overview


Advantages of Microsoft Application Platform based solution!!!

Low cost platform to deliver faster solutions

Only company with E2E RFID Application platform From Device to PC to Server to Cloud

Reduce time to build RFID solutionsRich platform and tools for RFID solutions

Reduce deployment time with platform tools to backup/restore/apply configurations

Scalable Enterprise Ready platform

Many customers already own Microsoft platformBizTalk Server has more than 8500 customers world wide

Most customer have Microsoft SQL Server


Connected Enterprise Enabling customers of all sizes to derive value by seamlessly connecting their systems and processes


Benefits of Using RFID-based Applications in MRO Scenarios

Reduce overall maintenance costs.

Minimize response time

Improve regulatory compliance.

Improve quality and safety.

Auto-completion of required maintenance forms.

Improve worker productivity and reduce the human-error factor.

Improve worker job satisfaction

Increase integrity of electronic transaction


IDBLUE® Edge Live Framework for MRO – Architecture Overview


DemoEdge Live Framework for MRO


Agenda

Introduction

Setting the stage


Demo


Case Study

Questions


Organizing RFID Initiatives

• Technology Focus

• RFID Enablement

• Research and Development

• Mandate Compliance

• Physical/mechanicalchallenges

• Process Focus

• Data Analysis

• Identify Process Change Opportunities

• EAI

• Spec 2000

• Integration Focus

• Information Sharing

• Collaborative SCM

• Implement across entire SC/VC

ExperimentationExperimentation

PlanPlan

PilotPilot

ImplementImplement

ExpansionExpansion IntegrationIntegration

PlanPlan

Phase-inPhase-in

ImplementImplement

PlanPlan

IntegrateIntegrate

ImplementImplement


Implementation Challenges of RFID

Resistance to change

Established (barcoding) infrastructure

No one size fits all

Environment

Lack of integration

Lack of skilled personnel

Data overload

Multiplicity of vendors

Resistance to information sharing

Privacy issues


More MRO specific factors to consider

Asset attributes:

Repairable

Line replaceable

Recommended as a spare

Frequency of removal

Spares price

Dispatch criticality

Life-limited or time-controlled asset

Emergency equipment


Case StudyScore Group PLC


Enhance quality control

Wanted a solution that would allow quality control personnel to access data in real time while ensuring quality control and regulatory compliance

Required a technology that would automate their existing paper-based process making critical asset inspections and services more efficient

Wanted operational data to be used by their ERP and finance systems for scheduling, performance assessments and automated billing

Score Group provides valve and gas turbine solutions for global companies. Score wanted to streamline a paper-based process that employees use to track valve-inspection information.

Minimize manual data entry

Integration between existing IT systems


Score Group – BizTalk RFID solution components


Solution Benefits

1. Paperless TransactionsElectronic correspondences reduces the headache of carrying and filing paper.

2. Real Time UpdatesReduces the need to do a double data entry.

3. Quicker TransactionsThe lack of having to look for appropriate information on paper or visual inspection reduces transaction times. Automated and assisted look ups speed up traditional processes.

4. Reduced ErrorsRFID reduces human related errors by identifying mistakes, pinpointing problems, providing alerts and making accurate identifications.


Solution Benefits Continued…

5. Historical Record IntegrityAll service records are available and accounted for during audits.

6. Maintenance AccountabilityValidation that maintenance and servicing was indeed performed due to the physical need for scanning followed by the transaction history.Data can be passed to financial systems for billing purposes.

7. Regulatory ComplianceEffective means of addressing regulatory compliance procedures that exist in the industry.


In conclusion

1. Technology (RFID in particular) is playing a key role in enabling profound, positive change in field servicing operations

2. Integrating data using standards-based technology such as the Microsoft RFID platform into existing internal and industry systems is key to realizing the maximum benefit out of your RFID investments

3. IDBLUE helps MRO providers and companies understand, evaluate and deploy RFID in operations scenarios

4. RFID is happening today


Call to Action

1. Visit us at RFID Journal LIVE! 2009 – Orlando, April 27-29 – Booth 614

2. Get your free, no-obligation, two-hour brainstorming session!

3. Resources:Visit www.microsoft.com/rfid Visit www.idblue.comVisit www.rfidjournal.com

4. Contact us…

Pierre DeschampsEVP – Sales & Marketing

Toll Free: 1 866 304 7343 (RFID)

[email protected]

Sudhir HasbeSenior Product Manager

Phone: 425 555 1212

[email protected]


Thank You!


What Is Radio Frequency Identification (RFID)?

The reader listens for a radio wave emitted from a tag

Needed for locations tracking applications

IntermecUAP-2100

RFID READER

Active RFID TAGPassive RFID

TAGIntermec

UAP-2100

RFID READER

The reader calls out with a radio wave that looks for a tag

Common in supply chain applications

A means to identify a unique object or person using radio frequencyTags store information and are affixed to objectsReaders read/write information from/to tagsTags can be read remotelyReaders can display the data or send it to a host application


RFID Basics

RFID is an automated identification and data collection technology that uses radio frequency waves to transfer data between a reader (interrogator) and items that have tags (transponders) affixed.

Consists of 3 key parts:

RFID Tags

RFID Readers

Business Software


Runtime Architecture: An Inside Look

RFID Manager

RFID Printers

Items with Attached RFID Tags

Applications

Web Services

RFID Readers

Mobile Manager

raising performance in field servicing - rfidjournal.net · april 1st, 2009 rfid journal webinar...

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