re-imaging academic reference services for older non-traditional patrons
DESCRIPTION
Re-Imaging Academic Reference Services for Older Non-Traditional Patrons. IOLUG Spring Program Library Road Maps: Patrons in the Driver’s Seat Indiana Online Users Group. Maria Hawkins and Edith Sicken University Libraries, Kent State University Kent, Ohio. - PowerPoint PPT PresentationTRANSCRIPT
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Re-Imaging Academic Reference Services for Older
Non-Traditional Patrons
Maria Hawkins and Edith SickenUniversity Libraries, Kent State University
Kent, Ohio
IOLUG Spring ProgramLibrary Road Maps: Patrons in the Driver
’s SeatIndiana Online Users Group
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Mostly focused on public library services and
programming
Many reference resources are out of date
Current State of Older Adult Reference Services
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We’ve witnessed their challenges firsthand
Older adults are returning to academia
Learning environments and resources have
changed
It’s a basic principle of library service
Why Consider Services for Older Adults?
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Current Statistics
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Students 65+: data includes full-time, part-time, undergraduate and graduate students2008, 2010, and 2012 were option years for data submission7,735 Institutions Included
National Center for Education Statistics 2014
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Students 65+: data includes full-time, part-time, undergraduate and graduate students2008, 2010, and 2012 were option years for data submission385 Institutions included
National Center for Education Statistics 2014
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Students 65+: data assumed to exclude students participating in audited courses and/or non-credit courses
Kent State University Office for RPIE 2014
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Challenges
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Technological Factors: Basic technology (email, file management, software and
programs, etc.) Educational (course management platforms, online resources,
etc.)
Health Factors: Auditory Factors Visual Factors Mobility Factors Cognition
For Older Adults
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Time: Individual attention and instruction Amount of staff
Understanding: Customer service Training specifically for needs of older non-traditional
students Patience
For Librarians
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Solutions
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Instructional Materials: LibGuides Handouts
Point of Need Assistance: Catalogs and databases Library Computers – desktop applications
User-Friendly Sites & Software
Independently Used Resources
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Signage & Navigational Information
Gather Information from Users
Surveys / focus groups
Instruction
Walk-in seminars
One-on-One meetings
Librarian-Led Resources
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Demographics of community
Budget allocation
Assistive technology
Trained library staff
ALA Guidelines Relevant to Academic Reference
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Consider universal design Auditory: volume of speech, listening devices,
quiet spaces Visual: public access computers with special
software, handheld magnifiers/large print material, lighting
Mobility: monitor aisles, provide motorized scooter
Ideas to Improve Service for All Older Adults
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Print out relevant LibGuides
Make desktop icons more visible
Keep reference area clear
Provide instructions
Quick Ideas to Implement
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Questions?
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“Guidelines for library and information services to Older Adults”, American Library Association, September 29, 2008. http://www.ala.org/rusa/resources/guidelines/libraryservices (Accessed May 15, 2014)
Institution of Education Sciences. (2013). National Center for Education Statistics: IPEDS Data Center. Final Release Data 2008-2012. Ohio: Age, Level of Students. http://nces.ed.gov/ipeds/datacenter
Institution of Education Sciences. (2013). National Center for Education Statistics: IPEDS Data Center. Final Release Data 2008-2012. United States: Age, Level of Students. http://nces.ed.gov/ipeds/datacenter
"Keys to engaging older adults @ your library", American Library Association, July 11, 2011. http://www.ala.org/offices/olos/toolkits/olderadults (Accessed May 15, 2014)
Mates, B. T. (2003). 5-star programming and services for your 55+ library customers. Chicago: American Library Association.
Pew Research Center, April 2014, Older adults and technology use Available at: http://www.pewinternet.org/2014/04/03/older-adults-and-technology-use/
Prasad, P. (2009). Reference services to senior groups in the San Antonio public library. The Reference Librarian, 50(1), 99-108.
Rothstein, P. M., & Schull, D. D. (2010). Boomers and beyond reconsidering the role of libraries. Chicago: American Library Association.
Sarkodie-Mensah, K. (2000). Reference services for the adult learner: Challenging issues for the traditional and technological era. New York: Haworth Information Press.
Vincent, Grayson K. and Velkoff, Victoria A. (2010), THE NEXT FOUR DECADES, The Older Population in the United States: 2010 to 2050, Current Population Reports, P25-1138, U.S. Census Bureau, Washington, DC.
References