7 ways to get more sales from your existing customers
TRANSCRIPT
7 ways to get more sales from EXISTING
CUSTOMER
Why selling to existing customer is critical...
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Cost of selling to a new customer is six times as high as to existing customer
Odds of selling to a new customer = 1/7 to an existing customer = 1/2
Each dissatisfied customer tells 8 to 10 people
70% of dissatisfied customers will do business again if they feel their complaints are handled well
1 extra % of customer retention can boost turnover by as much as 15%
No proper customer support available for most of the companies
Journey of a customer
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Measuring customer happiness score throughout the journey is the key!!!
Onboarding the customer
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The information should be captured & stored in a manner that is accessible throughout the lifetime journey of the customer
Monitoring the usage
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Personlize the experience
Complementary Products
Discount Offers/Coupons
Loyalty Rewards/Points
Reviews and Feedback
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Connect Personally with Customer
Sell Customer What They Want
Bring New Perspective for Customers
Collaborate with your Customers
Listen to your Customers
Understand all Customer Needs
Craft a Compelling Solution
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Continuous Evaluation of Customer Experience is the key!!!
Customer Satisfaction (CSAT) intends to measure customer satisfaction
Net Promoter Score (NPS) intends to gauge long term happiness on loyalty with the organization
Customer Effort Score (CES) to measure how much effort customer had to make for certain interaction with the company
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Continuous Evaluation of Customer Experience is the key!!!
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SuperReceptionist is your personal receptionist hosted virtually.
It offers a host of features to manage business calls effectively.
You can go mobile with our new SuperReceptionist app.
SuperReceptionist: Hosted PBX For Business
Real-time data monitoring &
analytics
Agent interface for better call
management
Smart email & SMS
campaign management
Integrates voice with your favourite
business tool
Secure to protect your
business interests
Cloud based system, easy to use & configure
Outbound & inbound calls
with IVR
Track call logs and recordings
for quality audits
IVR to manage call forwardings
Manage customer database with
integration
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▪ Asia’s largest cloud telephony company
▪ Incepted in 2009▪ Funded by Sequoia Capital and
Mayfield▪ Serving 12000 companies in India
and abroad▪ Presence in 65 countries▪ Flagship products,
SuperReceptionist and SmartIVR, can process over a million calls an hour
▪ Offices in Singapore, Gurgaon, Mumbai and Bangalore
▪ ISO certified company in terms of Information Security
About Knowlarity
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