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Page 1: Records Management

• Records Management

https://store.theartofservice.com/the-records-management-toolkit.html

Page 2: Records Management

Information governance Records Management and Information Governance

1 As data generation exploded in recent decades, and regulations and

compliance issues increased, traditional records management

failed to keep pace

https://store.theartofservice.com/the-records-management-toolkit.html

Page 3: Records Management

Information governance Records Management and Information Governance

1 With all of these additional considerations that go beyond

traditional records management, IG emerged as a platform for

organizations to define policies at the enterprise level, across multiple

jurisdictions. IG then also provides for the enforcement of these policies

into the various repositories of information, data, and records.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 4: Records Management

Enterprise content management - Records management (file and archive management)

1 Unlike traditional electronic archival systems, records management refers to the pure administration of records, important information, and data that companies are

required to archive. Records management is independent of storage media; managed

information does not necessarily need to be stored electronically, but can be on

traditional physical media as well. Some of the functions of records management are:

https://store.theartofservice.com/the-records-management-toolkit.html

Page 5: Records Management

Design Criteria Standard for Electronic Records Management Software Applications

1 United States Department of Defense 5015.2-STD or the Design Criteria Standard for Electronic Records

Management Software Applications was implemented in June 2002. This standard

defines requirements for the management of records within the Department of Defense, which has

become the accepted standard for many state, county, and local governments.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 6: Records Management

Records management

1 Records management (RM), also known as Records information management or RIM, is the professional practice or discipline of controlling and governing what are considered to be the

most important records of an organization throughout their life cycles, which includes from the time such records are conceived through to

their eventual disposal. This work includes identifying, classifying, prioritizing, storing, securing, archiving, preserving, retrieving,

tracking and destroying of records.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 7: Records Management

Records management

1 Records management is part of an organization's broader activities that are associated with the discipline or field known as Governance, risk, and

compliance (or "GRC") and is primarily concerned with the evidence of an organization's

activities as well as the reduction or mitigation of risk that may be

associated with such evidence.https://store.theartofservice.com/the-records-management-toolkit.html

Page 8: Records Management

Records management - Key records management terminology

1 In the past, 'records management' was sometimes used to refer only to the management of records which were no longer in everyday use but

still needed to be kept - 'semi-current' or 'inactive' records, often

stored in basements or offsite

https://store.theartofservice.com/the-records-management-toolkit.html

Page 9: Records Management

Records management - Key records management terminology

1 The ISO 15489-1: 2001 standard ("ISO 15489-1:2001") defines records management as "[the] field of

management responsible for the efficient and systematic control of the creation,

receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of

and information about business activities and transactions in the form of records".

https://store.theartofservice.com/the-records-management-toolkit.html

Page 10: Records Management

Records management - Key records management terminology

1 The ISO 15489-1:2001 defines records as "information created, received, and

maintained as evidence and information by an organization or person, in pursuance of legal obligations or in the transaction of

business". While there are many purposes of and benefits to records management, as both

these definitions highlight, a key feature of records is their ability to serve as evidence of

an event. Proper records management can help preserve this feature of records.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 11: Records Management

Records management - Key records management terminology

1 Also, section DL1.105 of the United States Department of Defense standard

DoD 5015.02-STD (2007) defines Records Management as "the planning,

controlling, directing, organizing, training, promoting, and other

managerial activities involving the life cycle of information, including creation, maintenance (use, storage, retrieval),

and disposal, regardless of media."

https://store.theartofservice.com/the-records-management-toolkit.html

Page 12: Records Management

Records management - Practicing records management

1 Section 4 of the ISO 15489-1:2001 states that records

management includes:

https://store.theartofservice.com/the-records-management-toolkit.html

Page 13: Records Management

Records management - Practicing records management

1 integrating records management into business

systems and processes.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 14: Records Management

Records management - Practicing records management

1 Thus, the practice of records management

may involve:

https://store.theartofservice.com/the-records-management-toolkit.html

Page 15: Records Management

Records management - Practicing records management

1 Records management principles and automated records management

systems aid in the capture, classification, and ongoing

management of records throughout their lifecycle. Such a system may be paper based (such as index cards as

used in a library), or may be a computer system, such as an

electronic records management application.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 16: Records Management

Records management - Managing electronic records

1 The general principles of records management apply to records in any format. Digital records (almost always

referred to as electronic records), however, raise specific issues. It is more difficult to

ensure that the content, context and structure of records is preserved and

protected when the records do not have a physical existence. This has important

implications for the authenticity, reliability, and trustworthiness of records.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 17: Records Management

Records management - Current issues in records management

1 Statutes such as the US Sarbanes-Oxley Act have created new concerns

among corporate "compliance officers" that result in more standardization of records

management practices within an organization

https://store.theartofservice.com/the-records-management-toolkit.html

Page 18: Records Management

Records management - Current issues in records management

1 The most significant issue is implementing the required changes

to individual and corporate culture to derive the benefits to internal and

external stakeholders. Records management is often seen as an

unnecessary or low priority administrative task that can be

performed at the lowest levels within an organization. Publicised events have demonstrated that records

management is in fact the responsibility of all individuals within

an organization and the corporate entity.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 19: Records Management

Records management - Current issues in records management

1 An issue that has been very controversial among records

managers has been the uncritical adoption of Electronic document and

records management systems (EDRMS). One well known RM

thinker, Steve Bailey, has stated:

https://store.theartofservice.com/the-records-management-toolkit.html

Page 20: Records Management

Records management - Current issues in records management

1 "And now, finally, it is time to turn our eyes to the records management profession itself

https://store.theartofservice.com/the-records-management-toolkit.html

Page 21: Records Management

Records management - Current issues in records management

1 Another issue of great interest to records managers is the impact of

the internet and related Social Media, such as wikis, blogs, forums, and companies such as Facebook and

Twitter, on traditional records management practices, principles, and concepts, since many of these

tools allow rapid creation and dissemination of records and, often,

even in anonymous form.https://store.theartofservice.com/the-records-management-toolkit.html

Page 22: Records Management

Records management - Current issues in records management

1 A difficult challenge for many enterprises is tied to the tracking of

records through their entire information life cycle so that it's

clear, at all times, where a record exists or if it still exists at all. The

tracking of records through their life cycles allows records management

staff to understand when and how to apply records related rules, such as rules for legal hold or destruction.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 23: Records Management

Records management - Current issues in records management

1 As the world becomes more digital in nature, an ever growing issue for the records management community is

the conversion of existing or incoming paper records to electronic

form. Such conversions are most often performed with the intent to save storage costs, storage space, and in hopes of reducing records

retrieval time.https://store.theartofservice.com/the-records-management-toolkit.html

Page 24: Records Management

Records management - Education and certification

1 Additional educational opportunities in the form of a certificate program

are also available from AIIM International, ARMA, and from the Records Management Society in

Great Britain and Ireland

https://store.theartofservice.com/the-records-management-toolkit.html

Page 25: Records Management

Records management - Education and certification

1 The University of South Australia offers a Graduate Certificate, a

graduate diploma, and an MSc in Business Information Management

and Library and Information Management with a specialist stream

in records management. The Australian National University offer a

six-week e-learning course worldwide, in Electronic Document

and Records Management. In addition, Columbia University offers its Masters of Science in Information

& Digital Resource Management (IDRM).

https://store.theartofservice.com/the-records-management-toolkit.html

Page 26: Records Management

Records management - Education and certification

1 Another is the Archives and Records Management specialization offered

by the University of Michigan School of Information as part of their MSI (Masters of Science in Information)

degree

https://store.theartofservice.com/the-records-management-toolkit.html

Page 27: Records Management

Records management - Education and certification

1 The University of British Columbia offers a Masters of Archival Studies including a concentration in Records

Management.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 28: Records Management

Records management - Electronic records management systems

1 An Electronic Document and Records Management System (EDRM) is a computer program (or set of programs) used to track and store records. The term is distinguished from imaging and document management systems that specialize in paper capture and document management respectively.

ERM systems commonly provide specialized security and auditing functionality tailored

to the needs of records managers.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 29: Records Management

Records management - Electronic records management systems

1 Department of Defense standard 5015.2 as an "adequate and

appropriate basis for addressing the basic challenges of managing records in the automated environment that

increasingly characterizes the creation and use of records." Records

Management Vendors can be certified as compliant with the DoD 5015.2-STD after verification from

the Joint Interoperability Test Command which builds test case procedures, writes detailed and

summary final reports on 5015.2-certified products, and performs on-

site inspection of software.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 30: Records Management

Records management - Electronic records management systems

1 The National Archives in the UK has published two sets of functional

requirements to promote the development of the electronic records management software

market (1999 and 2002)

https://store.theartofservice.com/the-records-management-toolkit.html

Page 31: Records Management

Records management - Electronic records management systems

1 The National Archives of Australia (NAA) published the Functional

Specifications for Electronic Records Management Systems Software

(ERMS), and the associated Guidelines for Implementing the

Functional Specifications for Electronic Records Management

Systems Software, as exposure drafts in February 2006.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 32: Records Management

Information Security Governance - Records Management and Information Governance

1 As data generation exploded in recent decades, and regulations and

compliance issues increased, traditional records management

failed to keep pace

https://store.theartofservice.com/the-records-management-toolkit.html

Page 33: Records Management

Documentation Standards - Key records management terminology

1 The International Organization for Standardization|ISO 15489-1: 2001

standard (ISO 15489-1:2001) defines records management as [the] field of

management responsible for the efficient and systematic control of the creation, receipt, maintenance,

use and disposition of records, including the processes for capturing

and maintaining evidence of and information about business activities

and transactions in the form of records.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 34: Records Management

Documentation Standards - Key records management terminology

1 The ISO 15489-1:2001 defines records as information created,

received, and maintained as evidence and information by an

organization or person, in pursuance of legal obligations or in the

transaction of business. While there are many purposes of and benefits to records management, as both these definitions highlight, a key feature of

records is their ability to serve as evidence of an event. Proper records management can help preserve this

feature of records.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 35: Records Management

Documentation Standards - Key records management terminology

1 Also, section DL1.105 of the United States Department of Defense standard Design Criteria Standard for Electronic Records Management Software Applications|DoD

5015.02-STD (2007) defines Records Management as the planning, controlling, directing, organizing, training, promoting,

and other managerial activities involving the life cycle of information, including creation, maintenance (use, storage, retrieval), and

disposal, regardless of media.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 36: Records Management

Documentation Standards - Practicing records management

1 * integrating records management into business

systems and processes.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 37: Records Management

Documentation Standards - Practicing records management

1 Records management principles and automated records management

systems aid in the capture, classification, and ongoing

management of records throughout their lifecycle. Such a system may

be paper based (such as Index card|index cards as used in a library), or may be a computer system, such as an electronic records management

application.https://store.theartofservice.com/the-records-management-toolkit.html

Page 38: Records Management

Documentation Standards - Current issues in records management

1 Statutes such as the US Sarbanes-Oxley Act have created new concerns among corporate compliance officers that result in more standardization of

records management practices within an organization

https://store.theartofservice.com/the-records-management-toolkit.html

Page 39: Records Management

Documentation Standards - Current issues in records management

1 :And now, finally, it is time to turn our eyes to the records management profession itself

https://store.theartofservice.com/the-records-management-toolkit.html

Page 40: Records Management

Documentation Standards - Current issues in records management

1 Another issue of great interest to records managers is the impact of

the internet and related social media, such as wikis, blogs, discussion

forum|forums, and companies such as Facebook and Twitter, on

traditional records management practices, principles, and concepts,

since many of these tools allow rapid creation and dissemination of records and, often, even in anonymous form.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 41: Records Management

Documentation Standards - Current issues in records management

1 A difficult challenge for many enterprises is tied to the tracking of records through their entire Information Lifecycle Management|information life cycle so that it's clear, at all times, where a record exists or if it still

exists at all. The tracking of records through their life cycles allows records

management staff to understand when and how to apply records related rules, such as

rules for legal hold or destruction.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 42: Records Management

Documentation Standards - Electronic records management systems

1 An Electronic Document and Records Management System (EDRM) is a computer program (or set of programs) used to track

and store records. The term is distinguished from Document imaging|imaging and document management systems that

specialize in paper capture and document management respectively. ERM systems

commonly provide specialized security and auditing functionality tailored to the needs of

records managers.

https://store.theartofservice.com/the-records-management-toolkit.html

Page 43: Records Management

Documentation Standards - Electronic records management systems

1 Department of Defense standard 5015.2 as an adequate and

appropriate basis for addressing the basic challenges of managing records in the automated environment that

increasingly characterizes the creation and use of

records.http://www.archives.gov/records_management/policy_and_guidanc

e/automated_recordkeeping_requireme

nts.html Records Management Vendors can be certified as compliant

with the DoD 5015.2-STD after verification from the Joint

Interoperability Test Command which builds test case procedures, writes detailed and summary final reports on 5015.2-certified products, and

performs on-site inspection of software.http://jitc.fhu.disa.mil/recmg

t/register.html

https://store.theartofservice.com/the-records-management-toolkit.html

Page 44: Records Management

Documentation Standards - Electronic records management systems

1 The National Archives (UK)|The National Archives in the UK has published two sets of functional

requirements to promote the development of the electronic records management software

market (1999 and 2002).http://www.nationalarchives.gov.uk/electronicrecords/function.htm

It ran a program to evaluate products against the 2002 requirements

https://store.theartofservice.com/the-records-management-toolkit.html

Page 45: Records Management

Transaction data - Records management

1 Recording and retaining transactions is called records management. The record of the transaction is stored in

a place where the wikt:retention|retention can be guaranteed and where data are archived/removed following a retention period. The

format of the transaction can be data (to be stored in a database), but it

can also be a document.https://store.theartofservice.com/the-records-management-toolkit.html