Client Case Study

Recruitment Agencies

In a standard recruitment office there will be a couple hundred phone lines. Many of our recruitment agency clients report a substantial turnover of staff in recruitment. This leads to empty desks and therefore empty lines. Incoming calls wont be answered because they will be passed around to an employee who is either on the phone or doesn't want to take the call. Wouldn’t there be a considerable efficiency gains if this was monitored and maintained?The need is to provide a successful solution to increase efficiency of staff. A solution that can monitor quiet and busy periods to determine and forecast the correct amount of staff needed at certain times and days.With such a high rate of calls, big recruitment agencies can fall victim to PBX hacks. This type of fraud has been around for the past 10-20 years. this usually involves a third party making long duration toll calls at the expense of a business. These hackers gain unauthorised access to the businesses PBX phone system and generate profit from the calls that they make to international premium rate numbers, therefore leaving you to take care of the costs.

The Problem

The Solution

WWW.SENTEL.CO.UK +44 (0) 2890815555

SALES@SENTEL.CO.UK

Formed in 1997, Sentel is a software development specialist offering managed services that independently audit and reduce your fixed line and mobile telecoms spend. Absolute devotion to monitoring the changing trends in the telecoms market and focus on R&D defines us as market leaders.

“Trapping excessive phone call charges prevents future unnecessary expenditure.”-

Agnew Group

“To be perfectly honest, we would be stuck without it!”-

David Durkin, Head of Finance

“Sentel are very strong technically, flexible, dependable and

trustworthy.”- Terry Morgan,

Technical Services Project Manager

Sentel provide bespoke solutions catering for your individual needs. We provide call logging solutions that can monitor and manage your comms needs. Callmanager Pro is a tool that is used by telecoms reliant organisations to improve their employee performance and save money. By tracking performance and giving an accurate report on the fixed line (and mobile) usage of each and every employee we can help you to improve the productivity of your entire organisation.

Solution Overview

Client Case Study

Recruitment Agencies

15 McKibbin House Eastbank Road Carryduff, Belfast,BT8 8BDT

FOLLOW US08454503830 / +44(0)2890815555

AndThousandsMore….

Directory With the ability to update the directory online, you can keep staff members extensions up to date. This allows integration with other systems using standards such as LDAP. With its web interface and fast database, full staff contact details are immediately available at the desktop across the corporate network.

Productivity Measurement Lines can be identified that are not needed and vice versa. Extra unneeded lines that are being paid for can be removed and added effectively.

Line Analysis Presenting a series of itemised analytical displays, summary style and detailed reports on all incoming and outgoing call traffic for fixed lines. Operator analysis, extension level analysis, trunk utilisation, capacity, efficiency reports, response level, traffic management, cost control, call and ring duration and cost centre reports. All available to download.

Dashboard Analysis and Alerts Dashboard analysis for a quick easy to read visual insight to check online and keep an eye on. Alerts were set to identify any unsettling charges or activities.

Bill Checker and Fraud Detection We provide fraud detection and analysis, issuing alerts and alarms of potential abuse. We also offer in depth analysis to see whether suppliers bills are correctly billing contracted rates.

Scheduled Reports Multiple scheduled reports are emailed daily, offering improved budgeting and quicker decision making. Scheduled reports are delivered daily, weekly and monthly to any number of users as part of our service offering.