recruitment of head of knowledge management candidate...
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Recruitment of Head of Knowledge Management
Candidate pack
Olympic Office Centre, 8 Fulton Road HA9 0NU
Telephone 020 8830 6777 Fax 020 8450 9777
[email protected] www.campbelltickell.com
Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939
Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08
February 2014 Dear Applicant HouseMark - Head of Knowledge Management Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you:
Provide an up-to-date CV which shows your full career history with any breaks explained – we recommend that this is no longer than three pages;
Write a supporting statement detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this should be a maximum of two pages; and
Indicate if you cannot attend the interview dates.
Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the compliance form. The information requested is purely for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by email to [email protected] or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU Due to postal unreliability we recommend you e-mail your application to us wherever possible to avoid disappointment.
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Applications must be received by Monday 17 February 2014 at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 020 3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address from which to send your application, as our system will filter out emails if it believes them to have been sent from unsecured sites that are often used to send spam emails. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Should you be shortlisted, the interviews will be held on 4 March 2014 in Coventry. If you have any questions, please feel free to contact me on or 07900 363803 or [email protected] We look forward to hearing from you. Yours sincerely
Kelly Shaw Senior Associate Consultant
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Contents
Page
Welcome letter from the Director of Member Services 5
About HouseMark 6
Job description 8
Person specification 10
The media advertisement 15
Further information on HouseMark can be found at HouseMark.co.uk
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Welcome letter Thank you for your interest in the post of Head of Knowledge Management at HouseMark. HouseMark is the leading provider of business intelligence for the social housing sector. Combining integrated data and analysis, with insightful knowledge transfer and high-quality consultancy and procurement support - HouseMark establishes a platform for our 950 member organisations to make better informed business decisions. HouseMark is going through major change across the whole business, as result of implementing a new Five Year Vision for the company’s future. This includes new approaches to member engagement and knowledge management. As well as the review of our existing member services and development of exciting new ones, moving into a much broader approach to data analysis and data services. In addition, there is a new consultancy strategy for 2014 and a complete IT re-platforming across the business. Key to our success is the recruitment of new skills and expertise; we are looking for individuals who can bring new approaches, value and wide experience to our dedicated, hardworking and focused team. We're seeking an experienced individual to lead and manage the team Knowledge Management Team (KMT), to be responsible for the delivery of a comprehensive programme of good practice knowledge transfer, research, publications and supporting other customer facing teams. In particular we want to develop our ‘commercial’ knowledge support to our membership as they change their business models. This will include much greater engagement with the private and third sectors through our ‘Business Connect’ programme. The ability to develop a new income stream through selling additional services to those commercial organisations who wish to use our products will also be a key priority. Experience of how commercial organisations work and are successful, along with excellent relationship building skills will be important. The ability to research, identify and transfer knowledge to our members to help them improve business performance will also be essential. Finally a track record in being able to build and lead a high performing team will complete the skill set. Experience in social housing would be an advantage but not essential. This post requires considerable travel throughout the UK. The postholder will be required to stay away from home overnight from time to time. If you believe that you have the track record, networks, influence and enthusiasm to turn our ambitions into reality, please speak to our consultants – Campbell Tickell. I look forward to receiving your application and wish you well. Yours sincerely, Ian Wright Director of Member Services
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About HouseMark
HouseMark was set up in 1999 and is jointly owned by the Chartered Institute of Housing (CIH) and the National Housing Federation (NHF), two not-for-profit organisations dedicated to improving housing standards. We are the leading provider of business intelligence for the social housing sector. Combining integrated data and analysis, with insightful knowledge transfer and high-quality consultancy and procurement support, HouseMark establishes a platform for our 950 member organisations to make better informed business decisions.
Our vision
We are a membership-based organisation, which provides business intelligence services to our members in the following ways:
Data services – cost and performance benchmarking and analysis, and plans for a wide range of new data services including “Big Data;
Knowledge transfer and good practice – through our online knowledge base, our experiential learning opportunities, and our commercial connections;
A wide range of member events, masterclasses and seminars;
Offering discounts on procured services;
Providing high quality consultancy support; and
Constantly refreshing our member services.
Our partners
We work with our 950 plus member organisations and with the Association of Retained Stock Authorities, Homes and Communities Agency, DCLG, Housing Ombudsman, SLCNG, TAROE, TPAS, the National Federation of ALMOs, Welsh Government, Scottish Government, Scottish Housing and Best Value Network (SHBVN) and other key organisations helping local authorities, ALMOs and housing associations to improve business effectiveness and decision-making.
Member services
We offer a comprehensive range of services to our members:
Data – we are the leading source of cost and performance data, an essential tool for securing improvement and value for money, via our annual Core benchmarking, ‘real time’ PI tracking and specialist services; we are also developing a wide range of new data analysis products including “Big Data”;
Knowledge transfer – we provide an unrivalled gateway to housing information, and practice via our website, discussion forum, performance improvement clubs, events, seminars and conferences; we also run a number of specialist clubs and a successful
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Business Connect programme which puts our members in contact with commercial and private sector businesses where they can learn from the best; and
Procurement for Housing - is our collective procurement service for social housing organisations, helping to achieve efficiency and cost effectiveness;
Consultancy services
We also offer consultancy services for the social housing sector in the following areas:
Value for money
Performance management
Data analysis and bespoke data services
Accreditation services in respect of ASB, complaints and tenant scrutiny
and our plans for 2014 include the development of new data services, more accreditations and business and service assurance services.
Read what some of our consultancy clients have said about us on our webpage: HouseMark.co.uk
Staff
HouseMark has 43 staff and more than 30 associates working across the UK.
Governance
The company has a board of nine directors comprising three representatives from each of the shareholders, two independent members (including the Chair) and the HouseMark Chief Executive. The Board are responsible for the strategic direction of HouseMark.
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Job description – Head of Knowledge Management
TEAM: MEMBER SERVICES
REPORTS TO: DIRECTOR OF MEMBER SERVICES
MANAGES: KNOWLEDGE MANAGERS AND INFORMATION OFFICER
SALARY: £51,466 pa + car allowance
LOCATION: HOUSEMARK OFFICE/HOMEWORKING
This post requires some frequent travel throughout the UK. The postholder will be required to stay away from home overnight from time to time.
MAIN PURPOSE OF POST
To be responsible for the development and delivery of knowledge management strategy, with a core focus on commercial learning and delivery of the commercial knowledge management prospectus.
To provide a research/knowledge management and support function to other parts of the business.
Develop and deliver new services to meet HouseMark members’ growing appetite to learn from ‘out of sector’ approaches to doing business, and ensure income and profit targets for some services are met.
To help grow HouseMark’s membership beyond its traditional social landlord market.
To manage the HouseMark knowledge management team.
MAIN DUTIES
1. Develop and deliver a new knowledge management strategy, reviewing and
refreshing the offer on an annual basis, and ensuring a clear commercial focus.
2. Lead and manage the staff and associates in the knowledge management team.
3. Undertake policy monitoring and tracking, horizon scanning, market
developments and emerging trends.
4. Develop and maintain relationships with successful and innovative private sector
businesses, academic institutions, social enterprises and not-for profit
organisations.
5. Develop and maintain a good understanding of the diverse range of commercial
activities undertaken by social housing providers and of new for-profit housing
providers.
6. Identify new business opportunities for HouseMark, including researching
potential new customer groups for HouseMark services, and helping develop
tailored membership offers to meet their business needs.
7. Contribute to the development of a programme of experiential study visits and
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case studies, along with other opportunities, for senior and middle managers
from member organisations to experience and learn from the approach of
successful businesses.
8. Development and delivery of an annual publications programme focusing on
thought leadership.
9. Ensure HouseMark’s online knowledge content is kept under continuous review,
updating to keep relevant according to agreed programmes of work, and as
required.
10. Commission and supervise consultants to write publications and carry out special
projects.
11. Lead an ongoing programme of customer feedback regarding HouseMark’s
services; ensure that data is analysed, made available internally via the CRM and
other internal communication methods (working closely with the Marketing and
Business Support functions).
12. Work with the Events Manager and other HouseMark staff to generate
programme ideas for events and to identify potential speakers.
13. Represent and promote HouseMark at local and national level, presenting at and
attending exhibitions, conferences, seminars and meetings, as may be required.
14. Oversee delivery of the website elements of current contracts with ARCH and
NFA.
15. Manage and monitor the good practice research budget as delegated by the
Director of Member Services.
16. Comply with the company’s health and safety policy and procedures and take
reasonable care, to the best of your individual knowledge and ability, to avoid
injury to yourself and to others by acts or omissions in your work.
17. Undertake any other duties that are consistent with HouseMark’s expectations
of the role or which may, from time to time, be reasonably required.
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Person Specification – Head of Knowledge Management
QUALIFICATIONS
Educated to degree (or equivalent) level Essential
Professional qualification in housing Desirable
Current valid driving licence Desirable
EXPERIENCE
Minimum of three years’ experience in a knowledge management
environment in the public or private sector at a middle/senior
management level
Essential
Experience of carrying out policy, research and good practice analysis in
the commercial sector Essential
Experience of developing knowledge-related services for commercial
sale Essential
Experience and successful track record of writing for a wide range of
audiences including digital media Essential
Experience of IT applications and development Desirable
Experience of public speaking Desirable
Experience of commissioning and managing consultants Desirable
COMPETENCIES
(We are seeking candidates who possess around 75% of these competencies already, and have the clear potential to develop the remaining 25% over time)
Housing
Awareness and understanding of current challenges facing the UK public sector and social housing organisations.
Awareness and understanding of current challenges facing the UK public sector and social housing organisations.
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Business Knowledge
Broad knowledge and understanding of private business and the social enterprise sector.
Knowledge of current initiatives to secure business effectiveness, competitive edge and outstanding customer service in the commercial and social enterprise sector.
Leadership
Corporate responsibility
Commitment to the organisation and corporate culture. Setting an example and acting in a manner consistent with the company’s vision, policies and procedures.
Thinking creatively
Actively seeks out ways of doing things differently and innovatively. Fosters a climate of creativity to promote innovative solutions to problems and challenges. Acts with imagination and flair.
Strategy and planning
Able to approach corporate issues with a strategic focus. Can translate and develop high level objectives into deliverable plans. Ability to use forecasting and planning tools.
Cross service/ team working
Ability to work diverse people from different departments or organisations in a cohesive team with common goals to achieve business aims and objectives.
Facilitating change
Ability to help others approach changes at work in a positive and constructive manner.
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People management
Leadership and motivation
Ability to set an example, motivate, inspire and influence others in a way that seeks to ensure their commitment and enthusiasm achieving personal and company objectives.
Managing development
Creates a climate/culture of development and continuous improvement; acts as a role model by continually developing self and others.
Team building
Ability to develop individuals as team members, with a shared vision and purpose.
Influencing and negotiation
Ability to impact on others, to influence or persuade them to take forward objectives using a variety of techniques.
Communications
Ability to convey information and ideas effectively, using skills in oral and written communication and presentation. Evidence of excellent writing skills. Ability to communicate effectively via digital media.
Self management
Managing personal learning
Takes responsibility for meeting own learning and development needs. Evidence of continuing professional development.
Personal organisation
Achieves personal objectives through the effective planning and organisation of work. Manages conflicting and competing priorities effectively.
Coping skills
Resilience and drive to meet the demands and pressures of the post including the ability to cope effectively at times of crisis.
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Presentation skills
Ability to present information and ideas effectively. Ability to deliver presentations in a confident and assertive manner and with impact. Ability to adapt presentational style to suit different audiences and events.
Customer focus
Customer awareness
Effectively communicates with customers to involve and engage them with the aim of identifying business opportunities and improving service relevance, performance and delivery.
Commercial awareness
Commercial acumen/risk
Understands the economics of the business and the legal, commercial and financial impact of actions and decisions. Ability to assess commercial risk using a range of techniques.
Develop a more commercial culture within the Knowledge Management team.
Ensure the Knowledge Management business stream is run as a profit centre and developing services for commercial sale.
Partnerships
Ability to forge and maintain relationships and partnerships.
Managing for results
Decision-making
Ability to develop options and hypotheses, apply foresight and judgement and make objective assessments. Not afraid to be decisive and take ‘tough’ decisions.
Managing resources
Achieves objectives through the effective planning and allocation of financial and human resources.
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Managing projects
Possesses strong project management skills and able to lead a project team and deliver complex projects on time.
Managing information
Ability to develop and implement effective information management, communication and technology strategies to develop and manage HouseMark’s knowledge base and aid corporate strategy development and to ensure that services are delivered in the most cost effective way.
Managing performance
Understanding of, and ability to apply, performance improvement techniques. Actively aims for continuous improvement in service provision; able to develop appropriate service standards and performance measures.
IT skills
High level of proficiency in Notes, Microsoft Word, Excel and PowerPoint and database management. Good all round level of IT literacy including use of social and digital media.
Web skills
Keeps up to date with new technical developments and good practice in web technology and digital media. Understands and effectively applies industry standard principles for presenting information online and communicating HouseMark’s knowledge via digital media
Integrating equalities
Valuing diversity
Understands people’s commonalities and differences and helps create a healthy, inclusive environment where all people feel welcomed, included, and respected so they can contribute their best work.
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Media advertisement