reduce distribution & support costs with electronic software delivery (esd)

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Reduce Distribution & Support Costs with

Electronic Software Delivery (ESD)


Costs & Customer Satisfaction

• Electronic Distribution

• Immediate Fulfillment

• Revenue Recognition

Complexity & Frustration

• Manual

• Confusing

• Error-Prone

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Reduce Distribution & Support Costs with

Entitlement-Driven Software Download


Challenge Details

Managed Directories

• Manual

• Complicated

• Error-Prone

Open Access

• Confusing

• Frustrating

• Error-Prone


Flexera Software’s Solution

Entitlement

Entitlement-Based Portal Login

Software Download

Flexera

Software

Electronic

Software

Download

Capability Order Entry

ERP/

CRM

End Customer

Order Notification email

Initial Order

Update

Notification Entitlement-Based Portal Login

Software / Update Download

Flexera

Software

Electronic

Software

Download

Capability

ERP/

CRM

End Customer

Software Update

Product Mgmt

Update Notification email


Why Flexera Software?

• People:

– Industry Leading

Expertise

• Process:

– Reliable Success

Framework

• Technology:

– Configurable Electronic

Licensing & IT System

– Standards-Based

Integration

IT Business Systems

Business Processes

Electronic Licensing


Reduce Costs with Entitlement-Driven Software Delivery Demo Flow

• Setup: – “Let’s assume that you are Software company ABC Corp. You have sold

your products to 1,000 customers and typically have 2 major software

releases, 4 point releases and several patch releases per year.

– You will need to notify and provide timely access to the software and

updates to only those customers who are active on their maintenance

contracts.

– Let’s see how this process can be managed with Flexera Software’s

Entitlement Management system ….


Order Notification Email


Sample Home Page


Product Listing


File Download & Details


Download Log


Order Detail with File Downloads


Update Notification Email


Update Available – On Maintenance


Update not available without current Maintenance


Reporter Example

Customer does not have access to the Product A update as

maintenance had expired prior to the release.


Reduce Costs with Entitlement-Driven Software Delivery

• Recap:

– Physical delivery adds a significant cost and unnecessary time delay in

getting your customers their entitled software. Also, basic ftp sites are

cumbersome to manage on a per-customer basis and do not lend

themselves well to providing a high degree of customer satisfaction as

they are not designed to provide this functionality.

– Flexera addresses this by providing a system which allows intuitive,

immediate access to entitled software as well as an effective means to

notify and provide immediate access to software updates.

• Demo Summary

– We showed the demonstration where users have access only to

software and updates to which they are entitled through a clean, intuitive

easy to use interface.