reduce your calls to helpdesk
TRANSCRIPT
Reduce calls to your help desk
Site24x7
Rex Peter
Status Page for everyone! Increasing transparency
Internet is
slow
unable to print
unable to
loginApplication
is down
Log calls to help desk
Scenario 1: Printer incident
Internal users
Internal user Out of
toner
Incident created
Out of
toner
Multiple incidents created for one problem
100`s of Incidents will be created
for one problem
Savvy Tech Users
Posting important update on top banner
Status page integration withServiceDeskPlus
Site24x7
ServiceDesk Plus configuration to integrate Site24x7 status page
Step 1 : Admin--> General Settings --> Self-Service Portal
Step 2: Customize Self-Service Portal
Step 3: Add the Site24x7 status page permalink to the web address
Site24x7 status page in ServiceDesk Plus self-service portal
Scenario 2: Zylker CRM application was down due to a DDoS attack,
which left millions of users in the dark.
External Customers
Zylker CRM service down
Unable to access the application
CRM page is not loading
Unable to login
Support calls
50+ support tickets raised in less than 2 hours.For the same incident.
Support tickets
Possible impact on social media
Zylker could have avoided such chaos, if they have
well communicated about their DDoS attack to the
end users. But they did not :-(
ZOHO faced severe DDoS attack
on Nov 4th, 2015
ZOHO used Site24x7 Status Page
to communicate 20 million users
Nov 5th, 2015
Savvy Tech Users
Zoho uses Site24x7 status page for all apps
• Service status availability of all apps
• Performance status of apps
• Keep customers informed
• Reduce incidents during downtime
• Acknowledge problems
• Being transparent
Zoho CRM | Availability and performance status of the application
Status pages backed by solid monitoring
capabilities
Savvy Tech Users
All-in-one monitoring to support your status page
• Server
• Application
• Website
• Network
Savvy Tech Users
Site24x7 service status page
• Service status availability interruption
• Performance status
response time
• Status history
https://status.site24x7.com/
Thank [email protected]