Reducing LMS Support Requests - Insider Secrets

REDUCING LMS SUPPORT REQUESTS - INSIDER SECRETS

1Who needs LMS Support?

2Who needs LMS Support?LearnersAdministratorsInstructorsManagersAuthors

3Most of the queries are avoidable

4Typical support requests from learners

5Typical support requests received from learnersResetting passwordsProblems in accessing

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What happens when there are too many support requests?

7What happens when there are too many support requests? Administrators are overburdened

8What happens when there are too many support requests? Learners lose interest when not responded on time

9How to reduce LMS support requests?

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How to reduce LMS support requests?Simple and Repetitive Support Requests can be automated.

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How to reduce LMS support requests?Install a guided support tool to send support request.

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How to reduce LMS support requests?Develop questionnaires that get users to provide vital information.

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How to reduce LMS support requests?Step by Step instruction and screenshots

14Benefits of installing guided support tool

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Benefits of installing guided support toolReduces the number of email communications.

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Benefits of installing guided support toolEnables users to identify the core issue

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Benefits of installing guided support toolAdministrators will have more time to address complex issues

18Additional Steps to be Taken to Reduce LMS Support Requests

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Additional Steps to be Taken to Reduce LMS Support Requests Educate users on how you investigated and resolved the request

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Additional Steps to be Taken to Reduce LMS Support Requests Explain the root cause of the issue and give tips to avoid in future.

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Additional Steps to be Taken to Reduce LMS Support Requests Provide tips to avoid common problems

22ConclusionLMS support is the key to success of any learning initiative.Guided troubleshooting support can empower administrators and users, to resolve issues faster.

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24Thank You

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