regional get- togethers & user community user experiences
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Regional Get- Togethers & User Community User Experiences. February 8, 2011. User Groups and User Communities. Regional Get- Togethers - are you interested in attending regional user groups? - PowerPoint PPT PresentationTRANSCRIPT
Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation's express consent.© 2011 Fair Isaac Corporation. 1
Insurance Fraud Manager User GroupFebruary 8-9, 2011San Diego, CA
Regional Get-Togethers & User CommunityUser Experiences
Nancy BoydEducation ServicesFICO
Austin HongUser ExperienceFICO
February 8, 2011
© 2011 Fair Isaac Corporation. Confidential.2
User Groups and User Communities
» Regional Get-Togethers- are you interested in attending regional user groups?
» Social Networking – do you want relationships and connections with other customers by using social networking applications such as:» Facebook» Twitter» E-mail addresses
» User Community – do you want an online community where » You can get information about IFM» You can ask questions of product managers and product experts» You can make social connections » http://discuss.fico.com/
» All of the above
© 2011 Fair Isaac Corporation. Confidential.3
User Experience
» Target audience: Actual users of the system (Claim Reviewers, Investigators, Administrators, etc.)
» Task Analysis
» Additional Feedback
Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation's express consent.© 2011 Fair Isaac Corporation. 4
Insurance Fraud Manager User GroupFebruary 8-9, 2011San Diego, CA
THANK YOU
February 8, 2011
Nancy Boyd(858) [email protected]
Austin Hong(858) [email protected]