relate 700 user guide - telephonesuk.org.uk

Relate 700Caller Display TelephoneUser guide

Please open this page for an ‘At a glance’guide to your Relate 700 Caller Display.

Relate 700 CD

ABC

2DEF

31

JKL

5MNO6

TUV

8WXY

Z9

0

GHI4

PQRS7

✱

REDIAL Call My Bill

C

A

B

SET UP

© TO START PRESS 'A'AND FOLLOWTHE ARROWS

© KEY-IN THENUMBERYOU WANTTO STORE

© SELECT ONEOF THE TENMEMORY KEYS

© TO CONFIRMTHE NUMBERPRESS ‘B'

© WHEN YOUWANT TOINFORM ‘B'OF THENUMBERSTHATQUALIFYFOR YOURDiscountPRESS ‘C'

ACCOUNT NO.

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CLR.RECALL

DIAL

SECRECY

NO............................................

At a glance

1

Handset clipRotate for wall

mounting to securehandset firmly in

position.See page 20

Recall buttonLets you use BT

Select Services andservices with

switchboards/PBXs.See page 12

Dial buttonPress to dial

displayed numbers.See page 15

Telephone No.label

Secrecy button(& light)

Allows you to talk tosomeone in the

same room, withoutyour caller hearing.

See page 10

DisplayShows CallerDisplay information,stored/dialledphone numbers.

Clear buttonLets you deleteentries from thecaller display list.See page 15

▲ ▼ Up and Downscroll buttonsProvides access toand lets you scrollthrough the callerdisplay list.See page 14

Confirm button BConfirms that youhave stored a number.See page 9,11,12

Call My BillbuttonPress for billinginformation. Can beoverwritten and usedas an extra directmemory button.See page 11

Start button ALets you store numbers

under the one-touchmemory buttons.See page 9,11,12

One-touch memorybuttons 1-10Allows one-touch diallingof stored numbers (eachup to 24 digits).See page 9

Redial buttonRedials the lastnumber called.See page 8

C buttonLets you register a

number for a Friends &Family discount. Can be

used as an extra directmemory button.See page 9,11,12

2

RINGERVOLUME

HI

LOW

OFF

Relate 700 CD

ABC

2DEF

31

JKL

5MNO6

TUV

8WXY

Z9

0

GHI4

PQRS7

✱

REDIAL Call My Bill

C

A

B

SET UP






ACCOUNT NO.

....................

....................

CLR.RECALL

DIAL

SECRECY

NO............................................

1

2

3

4

5

6

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8

9

10

Ringer volume switchLets you adjust the ringerbetween High, Low and Off.See page 7

Batterycompartment

See page 6

Memory labelLets you keep a reference of numbersstored in the memory.See page 10

In this guide

At a glance 1

Introduction 4

Setting up 5

Using your Relate 700 8

Using the Caller Display 13

Help 18

Technical information 19

Wall mounting 20

Index 21

Hints and tips boxes

In this user guide, we’ve included helpful tipsand useful notes. They are shown in a grey box.

3

Introduction In order for your Relate 700 Caller Display to receive and display messages,you must subscribe to the BT Caller Display Service. For more information call BT on Freefone 0800 800150

Your Relate 700 Caller Display hasbeen designed for ease of use andmade to the very high standards set by BT.

We thank you for making the rightchoice and expect that you will havemany years of quality service.

Please read the instructions carefullybefore use and keep this user guidefor future reference.

For your records

Date of purchase:

Place of purchase:

Serial number:(on the underside of the machine)

Purchase price:

For warranty purposes, proof ofpurchase is required, so please keepyour receipt.

Emergency calls

The emergency services can becontacted in the UK by dialling 999.You may also dial 112, which is validin any country that is a member of theEuropean Community.

If your Relate 700 Caller Display isconnected to a PBX (switchboard), youmay have to dial an access numberbefore 999 to contact the emergencyservices.

Some switchboards cannot dial outduring a power failure.

Customer Helpline

Should you have problems with your machine, call the Relate 700Caller Display Helpline on LoCall

4

1 Plan where to situateyour Relate 700 CallerDisplaySituate your Relate 700 Caller Displayclose enough to a telephone socketso that telephone line cord will reach.

Do not stand it on carpets or othersimilar surfaces that generate fibres.

Your Relate 700 Caller Display can bewall-mounted. For more details onhow to wall-mount your Relate 700,see ‘Wall- mounting’ on page 20.

Check that your Relate 700 CallerDisplay is complete. When youunpack, you should have:

• Relate 700 Caller Displaytelephone with telephone linecord attached.

• Bracket for wall mounting

• 2 screws and wallplugs

Setting up Follow these steps to get yourRelate 700 Caller Display ready for use

5

4 Insert batteries

To fit batteriesYour Relate 700 Caller Displaytakes 4 x AA batteries (not supplied).

1 Turn the phone over and removethe battery cover.

2 Slide each battery into thecompartment, as shown above.Take care to insert each batterythe right way round.

3 Replace the battery cover.

2 Check your telephonewall socket

If you do not have a modern phonesocket, call BT on Freefone 0800800 150 and ask for an engineer tocome and fit the correct socket.This is a chargeable service.

3 Plug your Relate 700Caller Display into theBT socket

Setting up

6

It is important to maintain thebatteries in your Relate 700 CallerDisplay. Without battery power, displayfeatures will only work when you liftthe handset. You can use the telephoneto make and receive calls at all times.

12

Battery low indicationWhen the batteries need replacing,the display shows the battery lowicon

If you do not install batteries, thedisplay will show the battery lowicon while the handset is off-hook.

5 Set the ringer volume

The ringer volume switch is locatedon the underside of your Relate 700Caller Display. there are threesettings:

HIGHA loud ring; your Relate 700 CallerDisplay is preset to this position.

LOWA quiet ring.

OFFNo ring - if you don’t want to bedisturbed.

6 Time and dateThis is set when you receive yourfirst call, after you have registeredas a Caller Display customer.

Your Relate 700 Caller Display isnow ready for use.

Setting up

7

RINGERVOLUME

HI

LOW

OFF

NEWCALL

00:00

NEWCALL

00:00

Using the memory tostore and dial numbersTo store names and numbersYou can store up to ten names andnumbers (each up to 24 digits long)under the one-touch memorybuttons. At the same time you canregister them as Friends & Familynumbers for extra savings.

1 Remove the memory label.2 Lift the handset. Display shows

ON LINE. The first arrow lightcomes on.

Using your Relate 700

8

Making and receivingcallsTo make a call

1 Lift the handset. Display showsON LINE.

2 Dial the number you require.

To end the call, replace the handset.

To receive a call• When the phone rings lift the

handset to answer the call.

To redial the last number1 Lift the handset. Display shows

ON LINE.

2 Press the REDIAL button. The last number dialled is shownon the display and is redialledautomatically.

Instructions are also shownunderneath the memory label.

REDIAL

Relate 700 CD

ABC

2DEF

31

JKL

5MNO6

TUV

8WXY

Z9

0

GHI4

PQRS7

✱

REDIAL Call My Bill

C

A

B

SET UP






ACCOUNT NO.

....................

....................

CLR.RECALL

DIAL

SECRECY

NO............................................

1

2

3

4

5

6

7

8

9

10

NEWCALL

00:00

ON LINE

Press the button until the letter isshown. For example, to show ‘JOHN’.

• Press the 5 button until thedisplay shows J

• Press the 6 button until O is shown.• Press the 4 button until H is shown.• Press the 6 button until N is shown.

8 Press the B button. You hear twobeeps. Display shows STORED for3 seconds, then shows press A orC. The first and fifth arrow lightsalternate.

9 Within 10 seconds: Press the Abutton to store another number,

Or

Press the C button to dialFreefone 0800 673422 andregister the number for a Friendsand Family discount.


9

If the letter you need is displayed on thesame button as the previous letter use the# button to move to the next characterspace and enter the letter as normal.

To enter a + sign, press the 1 button.

If you wish to move backward press the✱ button.

3 Press the A button. You hear onebeep. Display shows MEMORYKEY?. The second arrow lightcomes on.

4 Press the ONE-TOUCH MEMORYbutton under which you want tostore the number. You hear onebeep. Display shows eitherENTER NUMBER or the previouslystored number. The third arrowlight comes on.

5 Enter the number you want tostore. Display shows the number.The fourth arrow light comes on.

6 Press the B button. You hear abeep. Display shows eitherENTER NAME or the previouslystored name.

7 Enter the name associated withthe stored number (up to 12characters).

Use the keypad to type in letters bypressing the number button whichcontains the letter you want.

A

B

B

C

To dial using the one-touchmemory buttons1 Lift the handset. Display shows

ON LINE.

2 Press the MEMORY button youwant. The number is dialledautomatically. Display showsname, if stored.

To change numbers stored in the memoryRepeat the sequence for storingnumbers. A new number willoverwrite the existing number.

Using the secrecy buttonYou can talk to someone else in theroom, without your caller hearingyour conversation.

To use the secrecy button

1 During a call, press theSECRECY button. The SECRECYlight comes on. Your callercannot hear you.

2 Press the SECRECY button again toresume your phone conversation.The SECRECY light goes off.


10

Have your account number readyfor reference. This is shown on thetop right hand corner of yourphone bill.

If you do not press either buttonwithin 10 seconds, the displayreturns to ON LINE.

Use the memory label to keep a recordof the names/numbers you have storedon the memory.

If you press a wrong button at anytime during a sequence of instructions,you hear three beeps.

Relate 700 CD

ABC

2DEF

31

JKL

5MNO6

TUV

8WXY

Z9

0

GHI4

PQRS7

✱

REDIAL Call My Bill

C

A

B

SET UP






ACCOUNT NO.

....................

....................

CLR.RECALL

DIAL

SECRECY

NO............................................

1

2

3

4

5

6

7

8

9

10

SECRECY

Call My BillCall My Bill gives you the cost ofcalls recorded on your telephonenumber since your last bill. You canget an instant bill total including allcharges up to the last working day.

To use the Call My Bill feature1 Lift the handset.

2 Press the CALL MY BILL button.0800 854 608 is dialled. Followthe announcement instructions.

To use the Call My Bill and Cbuttons as extra one-touchmemory buttonsThis will give you a total of 12 one-touch memory locations. You canrestore the buttons to their originalfunctions at any time.

1 Lift the handset and remove thememory label.

2 Press the A button. You hear asingle beep.

3 Press the CALL MY BILL button -or the C button.

4 Enter the phone number youwant to store (up to 16 digits).Display shows the number.

5 Press the B button to confirm.You hear two beeps. The displayshows STORED for 3 seconds.

6 Replace the memory label andhandset.


11

Before phoning the Call My Billservice, you need your BT customernumber. This is in the top right handcorner of your bill.

Call My Bill Call My Bill

A

Cor

B

Recall button

This button signals a time breakrecall. If you are connected to aPBX (Private Branch Exchange),contact your PBX supplier forfurther information. The recallbutton is also used for BT SelectServices.

Connecting to aswitchboard/PBXYour Relate 700 Caller Display iscompatible with switchboard/PBX’susing Timed Break Recall. For furtherhelp and advice with this, contactBT on Freefone 0800 800 154.


12

To restore the Call My Bill and Cbuttons to their original functions1 Lift the handset and remove the

memory label.

2 Press the A button. You hear asingle beep.

3 Press the CALL MY BILL button -or the C button - twice.

4 Press the B button to confirm thechange back to the originalsettings. You hear two beeps.

5 Replace the memory label andhandset.

B

A

RECALL

Call My Bill Cor

13

Using Caller Display

Your Relate 700 Caller Displaytelephone receives and displayscaller information transmitted overthe BT network. In most cases, thisinformation includes the caller’sphone number, date and the timethe call was received.

As your Relate 700 Caller Displayreceives calls, it automaticallystores the caller’s phone numbersin a ‘calls list’, and numbers them inthe order they were received.

Once the calls list is full (after 30calls), new calls replace the oldestones.

In order for your Relate 700 CallerDisplay to receive and display messages,you must subscribe to the BT CallerDisplay Service. For more information,call BT on Freefone 0800 800 150.

Incoming callsWhen a call is received, incominginformation will be displayed onscreen for 20 seconds. If the callalso contains a text message, thedisplay will show the caller’snumber with the messagealternately every 5 seconds.

If an incoming call is from one ofthe numbers stored in the one-touch memories, your Relate 700Caller Display will also give adistinctive ring.

A caller’s name is displayed if thatperson’s name and number isstored in your Relate 700 CallerDisplay’s one-touch memories.


14

Calls indicator

The display shows the number ofnew calls at the right hand end ofthe display. These are all the callsreceived since the calls list was lastviewed.

Old calls are indicated by the timeand date of the call.

If no calls have been received

The display shows NO CALLS if nonew calls have been received sincethe last time you viewed the callslist.

The Calls ListAs your Relate 700 Caller Displayreceives calls, it automaticallystores the caller’s phone numbersin a ‘calls list’, and numbers them inthe order they were received.

To read the calls list

1 Press the DOWN button. Themost recent call is displayed.

You can now scroll through thecalls list.

2 Each time you press the DOWNbutton, the next received call isdisplayed.

3 After the last received call hasbeen displayed, the displayshows END OF LIST.

4 Press the DOWN button againand the display returns to thestart of the list. If you wish, youcan repeat the steps above.

Some callers may request that theirnumber should be withheld. If this isthe case the display will showWITHHELD. The display will also showWITHHELD if the incoming call is madethrough a private switchboard. If thecaller’s exchange or network does notoffer a Caller Display service, then thedisplay will show UNAVAILABLE.

NO CALLS

NEWCALL

00:00

NEWCALL

00:00 01-Jun-00

0800673422


15

To dial a number on the calls list1 Lift the handset.

2 Press the UP or DOWN buttonuntil the name or number youwant to call is displayed.

3 Press the DIAL button. Thenumber is dialled automatically.

To delete an entry in the calls list1 Lift the handset.

2 Press the UP or DOWN buttonuntil the number you want to callis displayed.

3 Press the CLEAR button twice.The current entry is deleted.

To empty the calls listYou can erase all the informationstored in the calls list.

1 Lift the handset.

2 Press the UP or DOWN button toenter the calls list.

3 Press the CLEAR button forabout 6 seconds until the displayshows LIST EMPTIED. All information in the calls listhas been deleted.

To store a number on the callslist as a one-touch memoryYou can store a number directlyunder any of your phone’s memorybuttons.

1 Lift the handset. Display showsON LINE. The first arrow lightcomes on.

DIAL

CLR.

Information stored in the calls listcannot be erased during a call.

CLR.


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2 Press the UP or DOWN buttonuntil the number you want to callis displayed.

3 Press the ONE-TOUCH MEMORYbutton under which you want tostore the number. Any previouslystored number is displayed. Thethird arrow light comes on.

4 Press the B button. You hear abeep. Display shows the copiednumber. The fourth arrow lightcomes on.

5 The display shows STORED.6 To add a name, replace the

handset and follow the sequencedescribed in ‘To store names andnumbers’ on page 8.

B


17

Message displayYour phone’s display can show text messages received from the CallerDisplay service. These messages are as follows:

Display Definition

INT’L International - the call received was from outside the UK

UNAVAILABLE The caller’s exchange/network does not offer a CallerDisplay Service.

WITHHELD The caller has stopped their number from being sent.

OPERATOR The call has come via the operator.

PAYPHONE The caller is ringing from a payphone.

RINGBACK The caller is ringing in response to your ringback request

NO NUMBER If your Relate 700 Caller Display does not recognise theinformation contained within the caller display message, itwill show NO NUMBER rather than a message which maycontain errors. It does not mean that there is a fault withyour Relate 700 Caller Display.

18

Help If you have any problems using your Relate 700Caller Display, look here first for the most likely solutions

Your Relate 700 Caller Displaydoes not receive callerdisplay messages.

In order to receive and displaymessages, you must subscribeto the BT Caller Display Service.

Call BT on Freefone 0800 800150 to subscribe or for moreinformation about BT SelectServices.

No dialling tone. Telephone may not beconnected to the telephone line.

An extension phone may be offthe hook.

Check your Relate 700 iscorrectly plugged into thetelephone socket.

Check that handsets of anyother extension phones arereplaced on the receiver.

Telephone problems Possible cause Solution

The phone does not ring. The ringer volume may beswitched to OFF.

You may have overloaded your system by connecting toomany phones or devices to thesame line.

Set the ringer volumeaccordingly.

See ‘How many phones can youhave?’ on page 19.

Need more help?

If you still experience problems withyour Relate 700 Caller Display call BTon LoCall

19

Technical information

Choosing a positionYour Relate 700 Caller Display should be keptfree of dust, moisture, high temperature,vibration and should not be exposed to directsunlight. Do not stand it on carpets or othersurfaces which generate fibres, or place it inlocations which prevent the free flow of air overits surfaces.

WarningThe apparatus is designed to be operated only ina normal office or domestic environment wherethe relative humidity does not exceed 60%. Itshould not be used in bathrooms or near water.

Connecting to the UK networkRelate 700 Caller Display is tested and approvedfor connection to the UK network, provided it isused in accordance with the guidelines in thisbooklet.

How many phones can you have?Although you may have any number of sockets,it is important to limit the number of phones andother items of apparatus connected to the line bythose sockets, to make sure that each phone willring.

Every phone or item of apparatus has a RingerEquivalence Number (REN). In most cases astandard line should provide enough current fortwo or more telephones or items of apparatus, ifthere are no more than 4 RENs.

Your Relate 700 has an REN of 1. Any phoneprovided by BT has an REN of 1 unless it saysotherwise on the base. Even where the numberof telephones has been limited, there is noguarantee that the different types of phone onthe same line will ring.

If the REN is more than 4, the phone may notring. With different phone types a phone maystill not ring, even when the REN is less than 4.

You must not connect more than 4 Caller Displayproducts to one line.

20

the cables into the channels onthe underisde of the phone.

• Rotate the handset clip 180° sothat the handset will remain inposition once wall-mounted.

• Clip the phone onto the bracket.

Wall-mounting

Your Relate 700 Caller Display can be wall-mounted by using thebracket provided.

You can use the bracket as atemplate to mark where the screws should go into the wall.

• Drill two holes for the screws andinsert the wallplugs provided (if required).

• Drive the screws into the wall,leaving about 4mm free on whichto mount the bracket.

• Hook the bracket over the screwheads.

• Make sure that the power supplyand the telephone cables areconnected to the phone, then fit

Before you wall-mount your Relate 700Caller Display, check that:• the wall can support the weight of

the phone:• the position you choose leaves

sufficient space so that the phone(which is larger than the bracket) isclear of any obstruction on the wall,such as a shelf or cupboard.

21

Index

At a glance 1

Introduction 4

Emergency calls 4

Helpline 4

Setting up 5

Battery low indication 7

Insert batteries 6

Plan where to situate your phone 5

Ringer volume 7

Telephone wall socket 6

Time and date 7

Using your Relate 700 8

Call My Bill 11

Last number redial 8

Making a call 8

MemoryChange a stored number 10

Dialling a stored number 10

Memory label 10

Storing a name and number 8

Recall button 12

Receiving a call 8

Secrecy button 10

Using Caller Display 13

Calls indicator 14

Calls list 14

Delete an entry in the calls list 15

Dialling a number in the calls list 15

Emptying the calls list 15

Reading the calls list 14

Storing a number in the calls listin the one-touch memory 15

Message display 17

Help 18

Technical information 19

Connection information 19

How many phones can you have? 19

Wall mounting 20

APPROVED for connection totelecommunication systems specifiedin the instructions for use subject to

the conditions set out in them

CE compliant to 89/336/EEC(EMC Directive) & 73/23/EEC(Low Voltage Directive)

Offices in Europe, North America,Japan and Asia Pacific.The telecommunications services described in this publicationare subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

TouchTone™ is a registered trade mark ofBritish Telecommunications plc in the UK.

© British Telecommunications plc 1998.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Printed in Malaysia. Relate 700 Caller Display Issue 1 (06/98).Designed by The Art & Design Partnership Limited.

relate 700 user guide - telephonesuk.org.uk

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