relax and explore - celtic holiday parks...h ry p t s th c h w o r d f o r b u m b l e b e ! 0800...

“relax and explore”

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2018 - It's the "Year of the Sea" in Wales. Our multi-awardwinning family owned Parks in Pembrokeshire have somethingfor everyone. Home to Britain's only coastal National Park thecounty is surrounded by sea on three sides, plus a plethora ofinland river networks. We're ideally located to enjoy everythingthat Pembrokeshire has to offer.A warm welcome Croeso Cynnes Cymraeg to Celtic HolidayParks. Our visitors loved last year’s brochure, so we hope thatyou too will enjoy this introduction to all that we offer on ourmulti award winning family owned Parks. Pembrokeshire is thehome of our three Holiday Parks in the Celtic family – CroftCountry Park, Noble Court and Meadow House. Each has itsunique features, settings and atmosphere – from the tranquillityof woodland countryside, breath taking cliff top scenery withoutstanding sea views or the expanse of a sweeping valley andextensive grounds. There really is something for everyone.As you’ll tell, we all love Pembrokeshire - it’s a natural playground- your playground. From multiple award winning Blue Flagbeaches to castles, outstanding attractions such as Folly FarmAdventure Park and Zoo, cycle routes, fishing and a plethora ofwalking routes including the Pembrokeshire National Trail whichnow links to the full Wales Coastal path. Our core ethos - relaxand explore - reflects our desire to get you, your family or friendsout and about in Pembrokeshire enjoying everything fantasticthat is on offer. We’re certainly not about fast food, fast lives orchildrens club commotion. No, we want you to put away thePlaystations, laptops and Gogglebox, stop, take a breath,look up and absorb all that mother nature has to offer.We invest year on year in making the Parks the very bestfor you our visitors. 2018 continues to see additions to ourCeltic Escapes glamping offer with the totally luxuriousHamilton lodges... relax and explore this brochure, whereyou'll discover them!Huw, Ann & Vic Pendleton Owners, Celtic Holiday Parks

ContentsWelcome 1Conservation 2Croft Country Park 4Meadow House 6Noble Court 8Pembrokeshire 10Static Home Breaks 12Glamping at Celtic Escapes 14Tourers and Motorhomes 16Tantalise your tastebuds 17Simply Balance 18Dogs welcome 19

Buy your own holiday home 20The boring bits 21Frequently asked questions 23

Celtic Bee says "Thanks for reading the

brochure, hope to see you at one of our

Parks. Thanks to Celtic Holiday Parks I live in a great

place, lots of lovely wildflower meadows, and they

don't use horrid chemical pesticides and sprays!

Bye - I'll see you when I'm busy buzzing around"

Symbol key:

Bar

Restaurant

Indoor heated swimming pool

Outdoor heated swimming pool

Entertainment

Gym and fitness room

Amusement and games arcade

Spa

Nature Reserve

Dog walks

WiFi hot spots

Showers

Toilets

Laundry or washing up area

Childrens Play area

Electric hook up available

relax and explore....

Pembrokeshire

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David Bellamy ConservationAwards - helping us look at thebig picture!We’re proud that our Parks aredifferent, rather unique in fact.We like the quiet life, away from itall, resting with peace and

solitude. Sounds good doesn’t it. All three ofour Parks have consistently been awarded Goldstatus from the David Bellamy ConservationAward scheme for Holiday Parks. We’ve createdan environment that’s not just beautiful andenjoyable, but is an oasis for wildlife. Ourgrounds team work throughout the year toimplement guidelines and projectsrecommended by the award organisers,including wildflower meadows where Vetch,Cowslip, Oxeye and Meadow Sweet grow inabundance during the spring and summermonths, using seeds originated in Britain. We were delighted to this year be awarded our"Hedgerow Habitat" badge for the fantasticwork that our grounds team do in conservingand enhancing these habitats which are hometo insects, butterflies, bees, birds and of coursefragrant wildflowers.

Bees are a vital part of the Welshcountryside. They are bothfascinating and beautiful, and areone of the important pollinators of

crops, fruits and other plants. Our bee friendlyapproach to conservation was recognised withthe recently awarded "Honey Bee friendly"

status. We use bee friendly plants in all of ourborders, baskets and boxes on Park includingborage, lobelia, aquilegia, sunflowers and verbena. “Few people realise just how importantbumblebees are. They are charming littlethings and a pleasure to see, but they also doan essential job which many people take forgranted. If bumblebees continue to declinethen we face ecological turmoil”.Chris Packham, Naturalist, Television PresenterSource: Bumblebee Conservation.orgOther green projects include theinstallation of greenhouses; wenow collect seeds in the autumnto propagate our own plantsready for planting out in early Springtogether with the propagation of other plantsthroughout the year from our on site cuttingsprogramme. Our energy consumption ismonitored and we use green energies as oftenas possible on the Parks. We know that you will be keen as a visitor toCeltic Holiday Parks to do your bit, to supportour environmental goals. By recycling whenyou’re on holiday using our dedicated recyclingareas you’ll avoid sending waste unnecessarilyto landfill, where even simple things likepolystyrene cups can take over 500 years todecay and glass bottles over one million years.Let’s do all we can to keep Pembrokeshire’slandscapes as green as they are today.

"Bees may be tiny, but they are really powerful insects, essential to our healthy environment"

2017/18


It's Me, the Celtic Bee!

You'll see me buzzing around these pages and

on the Parks! Please do yourbit to help protect our beecolonies for the future.

oasis for wildlife...

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Croft Country ParkThis is the very first Park we ever bought andwe have loved watching it grow. Set in thePembrokeshire countryside, conveniently situated forexploring, it offers escape and relaxation from the busy worldin which we live with 14 acres of grounds to enjoy.

Featuring the only salt water hydro active pool inPembrokeshire, the leisure and relaxation complex allowfamilies and friends to spend quality time together. Ourgorgeous Charlie’s restaurant and bar is open all day servinggreat value beautifully prepared and presented localproduce of the highest quality - an added attraction is theoutside childrens play area. Enjoy an indulgent glass of wine,whilst keeping a safe eye on your little ones!

Spoil yourself and be pampered, taking the opportunity tototally unwind with Croft’s fabulous Beauty Therapists at “SimplyBalance - Fitness and Beauty”, Neals Yard ethically producedorganic products are now integrated into all of our treatments,leaving you feeling totally pampered. Our menu includesmaintenance treatments such as manicures and pedicures,through to hot stone massages, reflexology, full body massageand collagen renewal. We offer you the opportunity to enhanceyour lifestyle, leading a healthy and fulfilling way of life bothphysically and mentally through our approach to Wellness.Yoga, Pilates and nutritional classes all take place at SimplyBalance together with a well laid out and equipped gym.

Croft Country Park and all it offers is available to the publicand of course all of our visitors and owners, whicheverPark you are holidaying on.

"Like a bit of jam on your toast? Bee's don't just provide us with honey,

they work hard to poll

inate fruits such as

strawberries"

New for 2018coming soon, ourluxurious BoutiqueBeauty lodge



relax, unwind and enjoy...Meadow House“Wow!” “Stunning!” “Truly spectacular” just a fewadjectives which describe the outstandingly beautiful seaview across Amroth Bay at this Park. A real joy for holidayhome ownership, camping and caravanning it’s certainly atrue favourite amongst our visitors who enjoy the 16 acres oflandscaped grounds. There’s also direct access to the coastalpath leading to the beach at Wisemans Bridge or walking toAmroth for delicious ice creams and beach activities. On Parkfacilities include a childrens play area, games room,wonderful indoor swimming pool and gym.

"Since 1900 the UK has lost 20 species of bee and a further 35 more species areunder th

reat ofextinc

tion.”


Noble CourtOur largest park in terms of size set in 40 acres, Noble Courtis in striking distance of the hustle and bustle of the boutiqueshopping town of Narberth and yet allows you to enjoy thestillness of the valley in which is nestled. Rolling fields, lakesand wildflower meadows offer wonderful natural habitats forbirds, bees, squirrels and rabbits amongst others! Ideallysituated for exploring Pembrokeshire and just a short driveto major attractions and activities in Pembrokeshire. At Noble you’ll also find Celtic Escapes – our luxurious“glamping” option. New to glamping? “glamorous camping”is that and so much more, as we have a selection of Hideawaylog pods, one and two storey Safari tents with luxury internalbathrooms and fabulous private hot tubs. Celtic Escapes is alsohome to our Bluebell Lodges and the new luxury Hamptons ,both of which feature glass balustrading and hot tubs.Noble Court is also the home to a wonderful nature reserve,with a walk around a superb lake. Great for dog lovers as thismakes for a spectacular morning amble, where you’ll oftenspot Herons swooping overhead.

"Did you know that the name "Dumbledore" famous in Harry Potter is the cornish word for Bumble Bee!"


EPIC - a word that sums up Pembrokeshireperfectly. Epic scenery, epic adventures,epic attractions and epic experiences canall be found in Britain’s only coastalNational Park. Surrounded by water onthree sides, this county’s sandy beaches andcoves are up there with the very best in theWorld! Voted second in National GeographicTraveller magazine’s poll of the world’s bestcoastal destinations, award winning is anunderstatement. 52 glorious beaches inPembrokeshire, from wide expanses ofgolden sands at Saundersfoot, Tenby andNewgale to cwtchy (cuddly) coves like Cwmyr Eglwys in the North of Pembrokeshire.Boasting 12 Blue Flag and 13 Green Coastbeaches, together with 11 seaside and 21rural seaside awards, the area is truly EPIC!Take a stroll, fly a kite, build a sandcastle,rockpool to your hearts content, run with thedog, surf til your drop with sheer exhaustion,whatever takes your fancy our beaches willtick some of your bucket list! Lonely Planet wrote that the PembrokeshireCoast Path is one of the greatest longdistance trails, so get those walking boots on,fill the flask and venture out! There’s 186glorious miles to discover! Some stretchesare for the more experienced walkers, but lotsof the coast path is accessible for all - give it ago! If you’re feeling inspired, Wales is nowconnected by coast path along the whole ofits coast. There’s fabulous walks along inlandpaths and wooded areas such as Canaston

Woods, not to mention a plethora of cyclepaths to enjoy if pedal power is your thing.Legends, heritage and folklore also abound,with historic castles such as Carew andPembroke the birthplace of Henry Tudor,Pembrokeshire own Stonehenge - Pentre Ifanand World renowned St Davids Cathedral andBishops Palace. Historic Tenby with its colourfulGeorgian facades, two sandy beaches, astunning harbour and trips to monastic CaldeyIsland is often featured on television, and isequally spectacular in real life. Don’t forget theNational Trust’s 15th century Tudor MerchantHouse which really brings to life livingconditions during those times.We have wonderful islands in Pembrokeshireincluding Grassholm, Skomer, Skokholm andRamsey, which are breeding grounds forPuffins, Guillemots and Choughs. A day tripto Skomer is highly recommendedespecially in May when wildflowers are inabundance and you can spot Puffins galore. For family fun Folly Farm Adventure Park andZoo is simply magical, and consistentlyawarded “Wales Best Day Out” - it’s not to bemissed. Our Parks are also close to HeathertonWorld of Adventure, Oakwood Theme Parkand Anna’s Welsh Zoo. You’re spoilt for choice. We could go on and on, but we’ve givensome useful websites so you can explorePembrokeshire further from the comfort ofyour own home.www.visitpembrokeshire.comwww.pcnpa.org.uk

Pembrokeshire - it’s YOUR playground

www.celticquestcoasteering.comFind them at The Blue Lagoon, Abereiddy

Puffins on Skomer Carew Castle

#findyourepic

Static Caravan BreaksReflecting the beauty of Pembrokeshire we’ve named ourstatic holiday home offer after castles, beaches and islandsaround our beautiful county. The standard of luxury within allthe units will certainly change any pre-conceptions you mayhave perhaps of gas mantles and trudging along muddycaravan pitches! Caravan holidays have moved on –spectacularly!There are perhaps childhood memories which we do wantto evoke of enjoyment relaxing with friends, having a kickabout with a footie and enjoying long sunny days. Now youcan recreate these feelings, but in pure luxury.Static caravan holidays are available in each of our Parks,Meadow House Lodge This high end holiday home is theultimate in luxurious stays. A stunning transparent glassbalustrade provides extensive sea views towards the beachesof Saundersfoot and Wiseman Bridge. One double and onetwin room, sleep up to 4 people. Shower, W/C, washbasin,double glazing, central heating, microwave oven, full-sizecooker, fridge with freezer compartment. Digital colour TV, CDplayer and radio, bedding included, sundeck with tables andchairs. The Lodge accommodation is non-smoking. No pets.

Grassholm Our fabulous three bedroomed holiday homes with Hot Tub. Offering the ultimateluxurious interior layout and furnishings for comfort and relaxation. 12-foot wide, one doublebedroom, two twin bedroom, sleeps a maximum of 6 people. Shower, W/C, washbasin, doubleglazing, central heating, microwave oven, dishwasher, full-size cooker, fridge with freezercompartment. Digital colour TV, CD player and radio, bedding included, sundeck with tables andchairs. All Grassholm accommodation is non-smoking. No pets.


Photographs representative of our holiday homes, see website for further examples of each standard.


SkomerOur holiday homes in the Skomer range, are as per the Skokholm below, but feature afabulous Hot Tub offering the ultimate luxurious interior layout and furnishings for comfort andrelaxation. 12-foot wide, one double bedroom, one twin bedroom, sleeps a maximum of 4people. Shower, W/C, washbasin, double glazing, central heating, microwave oven, dishwasher,full-size cooker, fridge with freezer compartment. Digital colour TV, CD player and radio, beddingincluded, sundeck with tables and chairs. All Skomer accommodation is non-smoking. No pets.

Skokholm/Pembroke/Whitesands Our holiday homes in these categories are varied in layoutand décor but offer even more in terms of comfort and luxury. 12-foot wide, one doublebedroom, one twin bedroom, sleeps a maximum of 4 people. Shower, W/C, washbasin, doubleglazing, central heating, microwave oven, full-size cooker, fridge with freezer compartment.Digital colour TV, CD player and radio, bedding included, sundeck with tables and chairs. AllSkokholm accommodation is non-smoking. No pets.

Caldey/Carew/Freshwater Holiday homes in this categoryare the same as the Ramsey below, but can sleep up to 6people. 12-foot wide, two twin bedrooms, one double, sleepsa maximum of 6 people. Shower, W/C, washbasin, doubleglazing, gas central heating, microwave oven, full-size cooker,fridge with freezer compartment. Digital colour TV, beddingincluded, outside table and chairs. All Caldey accommodationis non-smoking. We have one dog friendly unit available (dogscharged at £25.00 per stay), the remainder are no pets.

Picton Based at Noble Court this two bedroom holiday homefeatures generous open plan living spaces, with large frontopening double doors. They have a modern electric fire ,vaulted ceilings, TV point to master bedroom, fridge, USBcharging points, LED lighting, integrated fridge freezer andmicrowave and Bluetooth sound.

Ramsey/Manorbier/Barafundle These holiday homes have a modern layout for a relaxingcomfortable stay. 12-foot wide, one double bedroom, one twin bedroom, sleeps a maximumof 4 people. Shower, W/C, washbasin, double glazing, gas central heating, microwave oven,full-size cooker, fridge with freezer compartment. Digital colour TV, bedding included, outsidetable and chairs. This category of accommodation is non-smoking and no pets are allowed.


New for

2018


Close to the boutique shopping town of Narberth, you'llfind Noble Court, where "Glamping" - defined as"Glamorous Camping" opportunities abound. Our glamping selection is located in a wonderful naturalretreat which we've named "Celtic Escapes" with superb vistasover the meadow and fields. Such is the popularity of ourglamping offer, that we've been adding new products yearon year. We now have two styles of Safari Tents, HideawayLog Pods and Bluebell Lodges. New for 2018 are theHampton range of holiday lodges, which represent the veryepitome of luxury and sophistication. Featuring highpitched ceilings, exposed beams and timber floors theneutral and sea inspired colours and natural materials makefor a unique holiday experience. Oh, did we mention thehot tubs on the elevated decking!We've named our Safari Tents after some of thewonderful wildflowers found in "Celtic Escapes". Thesingle storey Orchid Safari Tents have one doublebedroom, luxury bathroom and a wonderful deckingarea with hot tub to relax with friends and family. Spectacularly decadent are the double storey Safari

tents - Cowslip and Foxglove featuring private decking areaswith hot tub and luxury shower room on the ground floor.

Internally they feature quirky light fittings, chandeliers, faux furrugs and cushions and amazing detailing. Sumptuous fourposters beds dressed with mosquito nets for that real safarifeel. First floor features 3 or 4 single beds fully made up withgreat duvets and fluffy pillows. Each Safari tent has a logburner for that snugly feeling when the sun goes down. With full electricity, running water, kettles, microwaves,gas hob and fridge they really are a home from home,but with a great big splash of adventure thrown in. Is thiscamping? Yes, but with HUGE style..."Fabulous" "funky" and "fresh" are just some of theadjectives we've heard to describe our Bluebell Lodges,which sport a woodland theme, fitting perfectly intoNoble Court as a relaxing woodland retreat. Thesebeautifully designed lodges for couples, withexceptionally distinctive interiors including a practicalkitchenette, dining table, shower room and loungewith a sofa bed, sleeping a maximum of four people.They are centrally heated and feature bluetoothconnectivity, allowing you to stay in touch!As an added luxury, you've got a hot tub with eachof our Bluebells Lodges - designer interiors,fabulous views, bubbly hot tubs - ticking your boxes?

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Safari exterior Bluebell dining areaBluebell exterior Hot tubs Safari tents

Hampton Lodge

Extensive views from our Hamptons

Luxury Safari tent 4 poster bed

Tantalise your tastebuds at Celtic Holiday ParksAt Croft Country Park, you’ll find Charlie’s Restaurant and Bar,which we developed in 2015 and named after Huw’sgrandfather, Charlie. With bright colours and a spaciouslayout, you’ll love our innovative menus and dishes thatincorporate locally-sourced, quality ingredients.Charlie’s is open all day, as both a restaurant and bar. Manyof our customers take a swim or fitness class before enjoyingmorning coffee in relaxing surroundings, lounging on one ofour sumptuous sofas. Our hot drinks are alwaysaccompanied by homemade biscuits - melt in the mouthdelicious and moreish!

Your dining experience can be flexible as we’re open all dayso, if you fancy dropping in for food at 4pm after an energeticwalk or an indulgent shopping trip, then Charlie’s is the placefor you. Early dining with the family – we can do that too – andwe’re open right up until last food orders at 9pm. Charlie'sopen from 12 noon, as both a restaurant and bar.Charlie’s has a fabulous Sunday Roast menu, and ourafternoon teas are an indulgent treat. 01834 860315 [email protected] charlies-restaurant.pembrokeshire charlies-restaurant.co.uk


Touring Caravans and Motor Homes at Celtic Holiday ParksTouring pitches are plentiful across our 3 parks, both onhardstanding and grass. Try and book well in advance, asthey tend to get booked well ahead by most of our visitors.All our pitches have electric hook ups and each site haswell equipped toilet and shower blocks with hot water, anddedicated washing up areas.Our camping and touring pitches differ at each Park. At CroftCountry Park we’ve created hedged bays for privacy andseclusion, but still with lots of green space for family gamesand sports. At Noble Court our touring pitches are onhardstanding, with plenty of green spaces to get closer tothe Park’s natural habitat. Meadow House and it’s expansivesea views is really close to the beach at Amroth, which youcan walk to.We also offer over 80 seasonal touring pitches across ourportfolio, so you can take the strain out of towing, relish arelaxed drive to Pembrokeshire to enjoy your touring caravanand on Park facilities whenever you choose.


New for 2018

Hot stone menuat Noble Court

Bar


And your canine companions are welcome too…Whether it be Charlie the chihuahua or Dora thedoberman, well-behaved dogs of all shapes and sizes arewelcome at all our Holiday Parks.Pembrokeshire truly is a dog-friendly holiday destinationand, with 186 miles of coastal path to explore, there areendless possibilities to wear out even the most energeticof pooches. With over 50 beaches to choose from, andthat’s not including coves, your dog will enjoyPembrokeshire as much as you will.In early autumn, when trees are adorned with rich andgolden leaves, explore inland paths and woodlands. NobleCourt has over 40 acres to discover, and there are alsofields galore. A favourite route for dog walkers is aroundthe Bosherston Lily Ponds and Broad Haven South beach.Some beaches have dog restrictions in place during thesummer months – for further information on holidaying inPembrokeshire with your dog take a look atwww.visitpembrokeshire.com.


Simply Balance – Wellness and Beauty relax... indulge... restore

Based at Croft Country Park you'll find Simply Balance ourwellness and beauty experience.To continue your fitness regime when you’re away from home,enjoy the stunning, state-of-the-art hydro-active saltwaterswimming pool, and our well-equipped gym. Saltwaterswimming is kind to the eyes, and leaves your skin silkysmooth. Fitness classes run all-year around and include yoga,pilates, low impact exercise, high impact interval training,aqua aerobics, core and conditioning and much more. For additional swimming options, you are spoilt for choice atCeltic Holiday Parks. At our Meadow Park site, you’ll find alarge indoor heated swimming pool as well as a fabulous gym.There are also great swimming facilities at Noble Court,which has its own outdoor pool. On colder days, wrap up ina wetsuit and take the plunge! The facilities are familyfriendly, and great fun.Our beauty therapists are based at Croft Country Park - we'reexcited to announce the opening of our new BoutiqueBeauty Lodge at Croft later this year. Ethical beauty isimportant to our team and fits with our environmentallyconscious parks. Neals Yard organic products are integratedinto all our treatments as appropriate, and also available forpurchase on site.Holidays are a time to spoil yourself. Slow down and indulgein some ‘me’ time. With no deadlines and stress, your holidayis an opportunity to promote a healthy balance of the bodyand mind.

all of our Parks are dog friendly...

Buy your own holiday home. It’s ‘surprisingly affordable’By the time you’ve reached this page, you’ll have absorbed atrue understanding of the Celtic Holiday Park ethos. Greatparks with amazing facilities - all in Pembrokeshire, a leadinginternational holiday destination and the UK’s only coastalNational Park. Set in three fantastic locations, we have static holiday homesin the tranquil woodland setting of Croft, Meadow House,which overlooks some stunning coastline, and the relaxingcountry retreat that is Noble Court. With all that gloriousPembrokeshire has to offer the visitor, you’ll need to comeback again and again to explore!We have many third-generation owners; grandparents enjoyingtime with their young grandchildren, couples who come to theParks for ‘chill’ time away from the rigours of working life, and ofcourse those who have reached retirement and really do havemore time to enjoy the fruits of their labour. As an owner, you canuse the facilities across all three Park, from beauty to swimmingpools* and free gym membership at your chosen Park. Our parksare open from 1st March to the 30th November giving you ahuge amount of time to relax and explore.At Celtic Holiday Parks we have caravans to suit a wide rangeof budgets and tastes. Our sales team will be delighted toshow you our current stock at each location. Holiday homeownership is surprisingly affordable. Ownership benefits include:• Free swimming*• Free gym membership• Owner loyalty discount• Family friendly Parks• Pets welcomeTake your first steps to holiday home ownership Visit www.celticholidayparks.com for details of our currentstock. Our sales team is available on 01834 812438.*additional charges apply when using a swimming pool located at one of our other parks

Stay a while… or why not much longer at Celtic Holiday Parks?


The boring but essential bits...The holiday contractThe following terms and conditions will apply to your booking. Acontract between you and Celtic Holiday Parks will come in toexistence either (i) when we accept your booking and depositpayment by issuing written confirmation of your booking or (ii) if youhave made a booking by telephone when we tell you on thetelephone, or online over the internet that your booking is confirmed.The contract binds you and all members of your party. It is yourresponsibility to ensure that all members of your party accept theterms of the contract set out in these terms and conditions of booking.Failure to disclose all relevant information or comply with these termsmay lead to termination of the contract and loss of the booking. If you change your bookingAfter you have paid your deposit you may wish to change someelement of the holiday, e.g. type of accommodation. We will try tomeet your request, however a charge of £20 per alteration to theholiday will be payable. Substantial changes such as change oflocation or holiday date will be treated as cancellation (see below).Any changes must be made at least 4 weeks before the holiday startdate, and be confirmed to us in writing/by telephone by the sameperson that made the booking.Where changes are sought to be made within 4 weeks of the start ofthe holiday it will be treated as a cancellation, and be subject tocancellation charges as outlined. If you are covered by our Cancellation Plan and comply with ourcancellation plan procedures in the condition above, you will beentitled to a full refund of all monies paid subject to: 1.An administration charge of £50, unless your cancellation occurswithin 48 hours of your holiday start date, in which case the refundwill be limited to 30% of the total holiday cost.

2. If you have our Cancellation Plan on your booking and need tocancel your holiday for reasons other than stated above, you willincur our cancellation charges in line with the sliding scale shownbelow, which cover the costs and expenses we incur as a result ofyour cancellation

3.Payments made with vouchers or credit notes will not be refunded. Number of days in advance of holiday start date, cancellationcharges are payable: Length of time Cancellation Charge56 days or more Deposit and insurance premium(s)43 – 55 days 30% of total holiday cost42 – 29 days 50% of total holiday cost28 – 8 days 90% of total holiday cost7 days or less 100% of total holiday costPlease note that the minimum charge s £50 per accommodation unitor pitch cancelled. Payments made by credit card will be repaid tothe same credit card if the Cancellation Plan is taken out. In any eventcancellation charges as illustrated above will be chargeable, it isrecommended that you purchase a Cancellation Plan either fromCeltic Holiday Parks or an alternative supplier of your choice. If you cancel your bookingShould you wish to cancel your holiday please call the relevant Park,and they will advise you on the documentation we require toprocess your cancellation.

If we make any major alterations to your booking We try very hard to provide all facilities as advertised in ourbrochure. It may however be necessary to make some alterations inadvance of your holiday. If such change is necessary, we willendeavour to advise you in writing as soon as possible, and give youthe options in the section entitled ‘Options’ if we make a majorchange or cancel your booking see below. If we change or cancel your bookingAs an experienced and responsible operator our aim is to provideall the services and facilities as described in our brochure. Should itbe necessary for us to make any major changes to your booking orin exceptional circumstances cancel your booking we will endeavourto advise you and provide you the following options:a)A replacement holiday comparable or superior to the one bookedb)A replacement holiday together with the difference in pricebetween the holiday booked or

c)A full refundIn addition to the above and provided it does not arise fromcircumstances beyond our control, we will also pay compensationfor any provable loss. Hot TubsHot Tubs may not be used after 21.30 and before 08.30 hrs. Pleaserefer to the terms and conditions for safe use of Hot Tubs which youwill find both on our website and in relevant holiday homes with thisfacility. Whilst we always endeavour to ensure that your hot tub isready for use after your check in time, we cannot guarantee this, soplease check upon arrival.Infectious diseasesInfectious or contagious diseases could easily be passed onto otherguests whilst on holiday. You must inform the Duty Manager shouldyou contract any such illness whilst on holiday, in order to protect ourguests and team, anyone found to have such a condition may beconfined or requested to leave the Park. Please note that in suchcircumstances we are unable to offer refunds, and we thereforerecommend that you take out personal insurance. Calculating your holiday cost Please use the Celtic Holiday Parks on line booking facility to checkyour holiday price or phone 0800 1777 411 for further assistancefrom our team.All other supplements Supplements for pets etc should be added to these costs. Please alsonote supplements such as Cancellation Plan must be added and arestrongly recommended to give you peace of mind. Holiday pricesThe prices and additional charges on our website or verbally quotedvia telephone are inclusive of VAT (where applicable). We guaranteeonce you have made your booking and paid a deposit we will notincrease your holiday price unless you make a change to yourbooking, although we reserve the right to amend the VAT elementof prices in the event of a change in the rate of VAT. Prices quoted on our website may be subject to change and maygo up or down reflecting changes in demand and the market placeenvironment. Please note, changes and errors occasionally occur. You must check the price of you chosen holiday at the time of booking.


At Celtic Holiday Parks our aim is to help you make the best of your time away with your familyand friends. With a wide range of self—catering options, pitches and parks to stay in, it can beconfusing so we have pulled together the questions we are most frequently asked.We are renting one of your holiday homes, what do we need to bring?We provide all bed linen, you will need to bring towels and tea towels.We are staying in a log pod what do we need?You will need to bring everything you normally would if you were camping, just not the tent! Thelog pods have a double and 2 single beds for which you will need your own bedding.Do you accept motorhomes and campervans?Yes we welcome motorhomes, campervans and trailer tents.What is included in my pitch price?Our pitches are either grass or hard standing, it includes electric and hot showers plus anawning (if you choose to bring one).Are we allow BBQ’s?Yes you are, however we would advise you to be mindful as they can be a fire hazard.ls there an extra charge for the pool?There is no charge for the pool at the park you are staying on.What are the arrival and departure times?We encourage arrivals as close to 3 pm as possible. If you are arriving after this time pleasenotify the Park reception where you are staying. Touring pitches are able to check in from noon onwards.Our departure time for everyone is 10 am, however for touring caravans only a late departuremay be available subject to an additional nominal charge. Please ask at your Park Reception.Is there a shop on site?There are no shops at any of our parks, however local shops are only a short distance away.Do you accept pets?We accept a maximum of 2 dogs per booking at our Holiday Parks. There are also a limitednumber of se|f-catering accommodation where we accept pets please request availability.How far are you from Tenby?All our sites are approximately 20 mins drive from Tenby.How far are you from the main attractions?The most popular attractions of Folly Farm, Oakwood and Heatherton are all approximatelya 15 mins drive.

Frequently asked questions...Your holiday balance paymentDeposits are deducted from the full amount due. Bookings madewithin 4 weeks of the holiday start date must be paid in full. Fullbalance payment for your holiday is due no later than 4 weeks beforethe start date of your holiday. The balance due date will be shown onyour holiday confirmation. Please note balance reminders will not besent. Please keep your final confirmation safe as you must present thison arrival at your Holiday Park. If the balance is not received by thedue date then your holiday will be treated as a cancellation. Payment for your holiday and cancellation plan Payment can be made in full or by deposit to secure your holidaybooking. It is a recommendation that you either take out ourCancellation Plan which covers you and your holiday party if youcancel your holiday, or a plan giving comparable cover. OurCancellation Plan costs £25 per full week, or £15 per short break, peraccommodation unit or pitch booked. Any cancellation should be notified to us in writing. Special and promotional offers All offers are subject to availability at the time of booking, and tospecific offer terms and conditions, and may be withdrawn at anytime. These offers only apply to the promotional period stated andcannot normally be combined with any other offer. ErrorsWhilst every effort is made to avoid changes or errors, we are onlyhuman. Please check and/or query the details and price of yourchosen holiday at the time of booking. Availability of facilities Parks open from 1st March to 30th November, opening times forindividual facilities may differ from Park to Park, so please check withour reception teams if timings are essential to your holiday enjoyment.Certain facilities may have age restrictions. Please check at the time ofbooking. To ensure our guests enjoyment in the Swimming pools,session bathing may occur. The operation of the parks is subject tolegislation and the guidelines laid down by the Health & SafetyExecutive and Local Authorities and their codes of practice. Weaccordingly reserve the right to adjust our services in order to meetthese standards. It is possible that in some circumstancesaccommodation or a facility may be temporarily withdrawn, due tomaintenance, renovation, adverse weather conditions, changes ingovernmental legislation, or any other factor outside our control. Wereserve the right to make such alterations in the above circumstanceswithout prior notice, and are unable to accept liability for the loss ofan advertised facility, or to pay compensation for any inconveniencecaused. Should changes occur, we will advise of these changes wheremade prior to booking, and will use reasonable endeavours to adviseguests already booked of any changes made thereafter. Certainfacilities are subject to additional cost. Accuracy We take care to ensure that the details within the brochures andonline are accurate at the time of going to press. Photographs aretaken at our Parks with the addition of occasional stock photography.No party shall be allowed to reproduce any of the contents of thisbrochure (including photographs) or our websites without writtenpermission from Celtic Holiday Parks, Celtic Holiday Cottages, CroftCountry Park, or any other copyright owner.

Use of your personal information Data Protection Policy Statement Celtic Holiday Parks Limited is notified (registered) as a datacontroller under the Data Protection Act 1998. The Data ProtectionAct puts obligations on users of personal information and lays downprincipals for its use. Information has to be processed fairly andlawfully. This means you are entitled to know how we intend to useany information you provide. Celtic Holiday Parks limited will use thepersonal information that you provide to us to process your bookingand provide your holiday. If there are other members in your party, you must ensure that youinform them what information about them you are providing to us andwhat we will use it for. You may also choose to provide us withinformation about your health or the health of members in your partyto enable us to assist you with any special needs. This information willonly be used for the specific purpose(s) for which you provide it to us. Celtic Holiday Parks Limited will also use your information for internalstatistical, market research and records purposes. This informationmay be shared with other companies within the Celtic Holiday ParksGroup. We also use your information to contact you about otherholidays and services brought to you by Celtic Holiday Parks Limited.If you do not wish to receive such information please contact the DataProtection Department, Celtic Holiday Parks Limited, Croft CountryPark, Reynalton, Kilgetty, Pembrokeshire, SAS68 0PE. Use of ‘Cookies’ If our contact with you is via our website, we may use ‘Cookies’. Acookie is a piece of text which asks permission to be placed on yourcomputer’s hard drive. Once you agree, your browser adds that textin a small file. A cookie helps analyse web traffic and logs when youvisit a particular site. Cookies allow web applications to respond toyou as an individual. The web application can tailor it’s operations toyour needs, likes and dislikes by gathering and rememberinginformation about your preferences. We may use traffic log cookies to identify which pages are beingused. This helps us analyse data about web page traffic and improveour website in order to tailor it to customer needs. We only use the information for statistical analysis purposes and thendata is removed from our system. Denial of traffic log cookies shouldnot prevent you from using one of these sites. If you have a comment Of course, we hope that you have no cause for complaint… ever.However, please do ensure that you make contact with your ParkReception as soon as you can during your stay in order that anyissues may be rectified. We want your time in Pembrokeshire andon our Parks to be an exceptional experience. If at the end of yourholiday, you feel that we have not dealt with your complaintsatisfactorily, please write to Guest Relations, Celtic Holiday Parks,Croft Country Park, Reynalton, Kilgetty, Pembrokeshire SA68 0PE,within 28 days of returning from your holiday. Please write yourHoliday reference number and include your daytime and eveningtelephone numbers. If you do not give us the opportunity to resolvethe problem locally by reporting it to the Park, then we may not beable to deal positively with any complaint on your return. Any complaint must be submitted within 28 days to allow it to beinvestigated properly.

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Holiday Home SurchargeAt the time of collecting your key to your holiday home, be it glamping or self catering,Celtic Holiday Parks will take a deposit of £40.00. This will be applied against thereasonable costs of miscellaneous repairs and/or replacement of fitments, crockery, glassor bedding damaged or soiled otherwise than by wear and tear during the holiday period.The sum also covers the loss of any keys issued which must be returned to reception uponcheckout. Where such costs exceed this deposit, you, as the holidaymaker, will be expectedto pay such excess to Celtic Holiday Parks within 14 days of notification.

The Cancellation PlanFor that extra peace of mind take a look at our Cancellation Plan.Leave all of your worries behind with this Cancellation Plan designed for all ourholiday guests. The Cancellation Plan covers your cancellation in the event of anymember of your party being unable to travel due to:• Sickness• Redundancy• Jury ServiceProof in the form of a Doctor’s Certificate, Employer’s or Court Notification will berequired in writing by recorded delivery prior to your confirmed holiday start date.Once covered by our Cancellation Plan and falling within the categories above, you will beentitled to a full refund of all monies paid subject to an administration charge of £20.00. Ifyour cancellation occurs within 48 hours of your holiday start date, the refund will belimited to 30% of the total holiday cost. Please note the sliding scales of monies payableunder the Cancellation Plan under the section “if you cancel your booking” see page 20.This Plan represents exceptionally good value at:£25 per holiday home/pitch per full week holiday£15 per holiday home/pitch per short break stay (anything under one week)Please note – should you need to cancel no refund will be due unless you have takenout the Cancellation Plan above or have your own personal alternative cover and areclaiming within the specified terms of the cover provided.

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We try to ensure that the brochure has all theinformation you need to book the rightholiday for you. Should you have any queriesor special requirements not covered hereplease ring reservations: Croft 01834 860315 Noble Court 01834 861908 Meadow House 01834 812438 9am - 5pm (answer phones are available toleave a message if lines are busy).

Our parks are specifically selected for theirunique locations and we ensure the holidayexperience and facilities you'll find there aresuperb too! That's why generation offamilies and couples of all ages havereturned to holiday on our parks year after

year... and why we welcome so many newfriends each year too.And remember, as each of our parks has adifferent atmosphere, you might have to stayat all three to decide which one is the bestfor you!

Any further questions?

Start creating memories

Many thanks to the Friends of the Earth for some of the bee facts.

A478

A477

A477

A478

A4115

Saundersfoot

Templeton

ReynaltonKilgetty

CroftCountryPark

Narberth

Croft Country Park

Reynalton, KilgettyPembrokeshireSA68 0PE

Tel: 01834 860315

A478

A477

A477

A40

Templeton

Kilgetty

Noble CourtNarberth

Amroth

A478

A477

A477

A478Saundersfoot

Templeton

Kilgetty Meadow House

Narberth

Amroth

Red Roses

Meadow House Holiday Park

Summerhill, AmrothPembrokeshireSA67 8NS

Tel: 01834 812438

Noble Court Holiday Park

Redstone Road, Narberth,Pembrokeshire,SA67 7ES

Tel: 01834 861908

relax and explore - celtic holiday parks...h ry p t s th c h w o r d f o r b u m b l e b e ! 0800...

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