Job Description If Any Faulty

1 Clean Monitor / LCD Clean by LCD Cleaner 2 Clean Dust inside Casing Clean by Vacuum/ Brush3 Clean Casing Clean by Fiber Cloth4 Clean accessories if any Clean by Fiber Cloth

1 Check OS & Software condition : Check virus, Stability, speed. Backup & Recovery2 Install other software request by customer3 Empty the Recycle Bin : Confirm with user before empty it.4 Delete all unused temp files/folder : Delete all files / Folder in any temp Folder 5 Change local admin password : Change local admin password ( will be given by ITCD)

6 Update Antivirus Software: Check expire date of the Antivirus : Force the Antivirus update by internet

7 Check/Defrag all the Hard Drive: Run check disk for System Drive: Run Disk Defragmenter for all Partitions : Check Hard Disk with WD diagnosis Tool

8 Scan for Virus : Scan PC after Update Antivirus : Run Recovery if seriously attacked by Virus

Shut Down & turn On Computer 2 times

: Shutdown the computer and turn off all the power include accecories: wait about 5-10 min: Turn on all the power & turn on the computer: repeat the above step

: Check Event Log: Check Startup item ( msconfig): Check Antivirus : Check all I/0 port : Check internet/ network connection

1 Check Fan Condition: Fan funtion well or not: System temperature

2 Check I/0 like USB : Test USB mouse3 Check Optical Drive : Test with any Driver / Recovery CD/DVD media4 Check keyboard & Mouse : All button function well5 Check Lan/WLAN connection : Network/internet Connection6 Check Power : Check Power connection

1 Hardware Driver : Driver completed install and function well2 Standard Software : Open all the standard software to make sure function well3 Internet connection : able to connect internet4 Netwrok Sharing : able to share or access network sharing files5 Printing : able to print

1. Keeping you informed during problem resolution 1 2 3 4 5 2. Attitude of engineer 1 2 3 4 5 3. Technical ability of engineer 1 2 3 4 5 4. Time taken to resolve problem 1 2 3 4 5 5. Did the engineer arrive on time ? 1 2 3 4 5 6. Overall Satisfaction with this support experience 1 2 3 4 5

Date : . Sign : ..

C. QC Check

C1. Hardware Checking

C2. Software Checking

CUSTOMER FEEDBACK( Circle 1-5 : 1 being disatisfied to 5 completely satisfied) Engineer Service Performance Criteria

RENTAL PREVENTATIVE MAINTENANCE CHECKLIST TECHNICAL SUPPORT

DESKTOP / NOTEBOOKCheck List

A. Hardware Cleaning

B. Operating System & Software Checklist