INTERNATIONAL TELECOMMUNICATION UNION STUDY GROUP 12TELECOMMUNICATIONSTANDARDIZATION SECTORSTUDY PERIOD 2013-2016

TD 627 (GEN/12)English only

Original: English

Question(s): 1/12, QSDG Geneva, 5-14 May 2015

TD

Source: Chairperson of the Quality of Service Development Group

Title: Report of the 31st meeting of the Quality of Service Development Group (QSDG) conducted in Dubai, United Arab Emirates, 4-6 November 2014

EXECUTIVE SUMMARY

o This report documents the proceedings of the 31st meeting of the Quality of Service Development Group (QSDG) and Future of QSDG group.

o This meeting was conducted back to back with the ITU QoS Workshop and was kindly hosted by ASCOM in Dubai, UAE from 4 to 6 November, 2014. The two events were attended by 93 delegates from 32 countries.

o This meeting was opened officially on 2nd November, 2014 by the Chief Technical Officer of ASCOM, Mr. Eric Tarnvik.

o The 31st QSDG meeting was chaired by Ms. Yvonne UMUTONI, the QSDG Chairperson, o Proceedings and outcomes of the meeting are documented in the following chapters.

Contact: Yvonne UMUTONIRwanda Utilities Regulatory Authority (RURA)Rwanda

Tel: +250 782052394/ +250 732052394Fax: +250 252 58 45 63Email: yvonne.umutoni@rura.rw

Attention: This is not a publication made available to the public, but an internal ITU-T Document intended only for use by the Member States of ITU, by ITU-T Sector Members and Associates, and their respective staff and collaborators in their ITU related work. It shall not be made available to, and used by, any other persons or entities without the prior written consent of ITU-T.

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TABLE OF CONTENTS

EXECUTIVE SUMMARY...............................................................................................................................................................................1

TABLE OF CONTENTS..................................................................................................................................................................................2

1. INTRODUCTION............................................................................................................................................................................3

2. OPENING SESSION.......................................................................................................................................................................3

3. AGREEMENT OF AGENDA..........................................................................................................................................................5

4. WORKING ARRANGEMENTS.....................................................................................................................................................5

5. REVIEW OF RECENT ACTIVITY................................................................................................................................................5

6. RELIABILITY, AVAILABILITY OF NETWORKS AND SERVICES........................................................................................7

7. CUSTOMER SATISFACTION ISSUES.........................................................................................................................................7

8. QOS MEASUREMENT OF DATA SERVICES IN MOBILE NETWORKS................................................................................10

9. MONITORING QOS & QOE OF DATA SERVICESIN 4G NETWORKS...................................................................................11

10. BENCHMARKING AND KEY PERFORMANCE INDICATORS OF MULTIMEDIA SERVICES (VOIP, IPTV…)..............12

11. OPEN DISCUSSION.......................................................................................................................................................................14

12. FUTURE OF THE GROUP.............................................................................................................................................................15

13. CLOSING SESSION........................................................................................................................................................................16

ANNEX 1: DETAILED AGENDA..................................................................................................................................................................17

ANNEX 2: LIST OF ATTENDANCE..............................................................................................................................................................18

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1. INTRODUCTION

o The 31st meeting of the Quality of Service Development Group (QSDG) was conducted back-to-back with the ITU workshop on “Quality of Service of Regulatory and Operational Issues” and was kindly hosted by ASCOM in Dubai, United Arab Emirates from 2 - 6 November - 2014.

o Both events were officially opened by the Chief Technical Officer of ASCOM, Mr. Eric Tarnvik on 2nd November, 2014, at the Sheraton Jumeirah Beach Resort, in Dubai.

o During the Opening Ceremony, the Chief Guest, Mr. Eric Tarnvik welcomed all delegates and accordingly thanked ITU and QSDG in particular, for organising such important events in collaboration with ASCOM in Dubai, UAE. As usual, ASCOM ensured to continuously support the work of ITU-T SG12.

o This meeting was chaired by Yvonne Umutoni, the chairperson of QSDG. o The targeted areas of the meeting were, but not limited to: “Customer Satisfaction issues,

QoE/QoS of Cloud services, QoS/QoE Aspects, Reliability & Availability of Networks and Services, Monitoring the QoS and QoE of data services in 4G networks (such as LTE ...), discussion on future of the group and so on.

o This report presents meeting proceedings and outcomes.

2. OPENING SESSION

2.1. Remarks by Mr. Faiq Khan (Vice-President of ASCOM Asia Middle East and Pacific)

Mr. Faiq Khan, the Vice-President of ASCOM in Asia Middle East & Pacific, welcomed all delegates and emphasised the importance of hosting the 31st meeting of QSDG and ITU Workshop on Quality of Service.

Faiq underlined that ASCOM has a good collaboration with both ITU-T SG12 and QSDG; and accordingly thanked both ITU-T SG12 and QSDG for accepting to organise the two events in Dubai and be hosted by ASCOM. In addition he took that opportunity to thank in particular Mr. Hiroshi OTA & Mr. Aloran Rakan - representatives of ITU/TSB, Ms. Yvonne Umutoni – Chairperson of QSDG and Mr. Kwame Baah-Acheamfuor - SG12 Chairman who did not attend the ITU events due to other assignments. To conclude, he thanked all ASCOM staff, especially Mr. Mahel Abaab who perfectly organised those events.

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2.2. Remarks by Hiroshi OTA, ITU/TSB

On behalf of Mr Malcolm Johnson, Director of the Telecommunication Standardization Bureau of ITU, Mr. Hiroshi Ota from ITU/TSB welcomed all delegates to the ITU workshop on “Quality of Service of Regulatory and Operational Issues” and the 31st QSDG meeting. He furthermore thanked ASCOM for generously hosting those events in the wonderful city of Dubai. He said that the facilities provided are excellent and will no doubt contribute to making those events successful and delegates’ stay enjoyable.

In addition, he mentioned that the number of ICT users and the volume of traffic generated by them keep increasing every year in the forms of 3G or 4G smartphones, tablet computers, along with other cheap mobile data tariffs and other new media services. Not surprisingly, they have created new challenges when it comes to achieving good network performance, creating a satisfactory user experience, as well as among other Quality of Services (QoS) related concerns. And this is where ITU and its Quality of Service Development Group (QSDG) could come into play.

In concluding, Hiroshi invited all delegates to attend the next Study Group 12 meeting to be held in Geneva from 5 to14 May 2015.

2.3. Remarks by Yvonne UMUTONI, Chairperson of the QSDG

Ms. Yvonne Umutoni, the chairperson of the Quality of Service Development Group (QSDG), welcomed all delegates to the 31st QSDG Meeting and ITU Workshop on “Quality of Service of Regulatory and Operational Issues” organised by ITU and kindly hosted by ASCOM in the beautiful city of Dubai, United Arab Emirates from 2 to 6 November, 2014. Furthermore, she expressed her gratitude to ASCOM for hosting those events, and particularly thanked Mr. Mahel Abaab who helped a lot in the organisation of the events.

On the other side, she informed delegates the purpose of the two events, that it is mainly sharing knowledge and discussing best practices of QoS in current Telecom market but also by thinking about the QoS in future Telecom networks and services.

Accordingly, she stated that the targeted areas are, but not limited to, Customer Satisfaction issues, QoE/QoS of Cloud services, QoS/QoE Aspects, Reliability & Availability of Networks and Services; Measuring the QoS of Internet Access (Case Studies); Operational and Regulatory Aspects to ensure the Quality of Service provision in Telecommunication/ICT market and so on.

At the end, she thanked all delegates for attending those two important events on QoS.

2.4. Speech of Chief Guest, Mr. Eric Tarnvik, Chief Technical Officer of ASCOM

The Chief Technical Officer of ASCOM, Mr. Eric Tarnvik welcomed all delegates to the two events of ITU, namely ITU workshop on Quality of Service and 31st Meeting of QSDG that were organized by ITU in collaboration with ASCOM. He stated that it a great honour for ASCOM to host those two events.

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The Guest of honour mentioned that ASCOM is an active member of ITU-T and particularly the ITU-T SG12, and accordingly guaranteed to continually contribute and support the work of both QSDG and SG12.

Finally, the Guest of Honour wished a fruitful meeting and workshop to all delegates.

3. AGREEMENT OF AGENDA

The agenda for the meeting was presented to the delegates and was agreed upon. The detailed agenda can be found in Annex 1.

4. WORKING ARRANGEMENTS

Contributions can be downloaded from QSDG website: http://www.itu.int/en/ITU-T/studygroups/2013-2016/12/Pages/QSDG.aspx. The meeting was attended by 93 delegates from 32 countries. The list of delegates is attached in Annex 2.

5. REVIEW OF RECENT ACTIVITY

5.1. [QSDG 31/14 –06]: “Background of QSDG Recent Activities”: Ms. Yvonne UMUTONI, QSDG Chairperson, RURA.

During the presentation, QSDG Chairperson gave a brief background on QSDG recent activities, Terms of reference, planned activities and so on. She informed participants that QSDG was created in the ITU-T SG2 (Study Group dealing with Operational Aspects) and its first meeting was held in the Hague in 1984. In 2008 QSDG was moved from SG2 to SG12 and furthermore in 2013 SG12 tasked QSDG, to be its liaison to Workshops, Symposia and Forums.

About recent activities of QSDG, she informed delegates about the 3 workshops conducted by QSDG in 2014 as follows:

o 14 – 16 April, 2014: Workshop on “Monitoring QoE/QoS of Broadband Networks” in Maputo, Mozambique;

o 24 – 25 July, 2014: Workshop on “Benchmarking and Monitoring of QoS/QoE of Mobile Networks” in Buenos Aires, Argentine;

o 23 – 25 June, 2014: “ITU Regional Standardization Forum for Africa” jointly with both RGs for Africa of SG12 and SG5 in Kampala, Uganda.

o Now: 2 – 6 November, 2014: 31st QSDG Meeting and Workshop in Dubai, UAE.

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In addition, she talked about the events (meetings & workshops) since 1984 to November - 2014 as follows:

5.2. [QSDG 31/14 –19]: Report on Service and Network Operations Group (SNO): Mr. John Kimbe, SATA.

Mr. John Kimbe from SATA said the SNO has three general areas of interest:

o Network Management - Covers topics related to the operations of telecoms networks across traditional and next generation networks.

o Service Management - Covers topics related to the service management of telecoms networks across traditional and next generation networks.

o Hot Topics - Covers topical areas that challenge traditional telecoms carriers, ISP's and next generations’ telecoms companies.

About hot topics in SNO, he cited the following:

1) Assess the impact on the network of new technologies, services and convergence, and develop plans and procedures to minimize any adverse effect on network operations, for example:

o Securityo Sustainabilityo impact on personnelo impact on customerso mobile data demand

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2) Work with the leaders, liaison representatives and/or contact persons in SG12, QSDG, and SNO, in order to come to a mutually agreed and coordinated plan for the work on Recommendations E.860 and E.861.

6. RELIABILITY, AVAILABILITY OF NETWORKS AND SERVICES

6.1. QSDG 31/14 – 15: Reliability and Availability: Mr. John Kimbe, SATA.

The presentation of Mr. John Kimbe focused on Reliability, Availability and Serviceability (RAS). Furthermore, he talked about hardware & software failures and then some key elements of the RAS as follows:

o Over-engineering, which is designing systems to specifications better than minimum requirements.

o Duplication, which is extensive use of redundant systems and components.o Recoverability, which is the use of fault-tolerant engineering methods.o Automatic updating, which keeps OSs and applications current without user

intervention.o Data backup, which prevents catastrophic loss of critical information.o And so on

6.2. QSDG 31/14 – 16: Reliability & Availability of Networks and Services: Ms. Sosu Louisa, MTN Ghana (Vice-Chair of QSDG).

During her presentation, Louisa focussed on the following:a. Availability:

o Presenceo Increasing Coverageo Network Up-timeo Consumer concerns

b. Reliability: o QoS aspects of mobileo Ecosystem viewo Ecosystem Effect

She said that aavailability covers both “network up-time” and “geographic coverage” while with the reliability; the service provided through networks (mobile or fixe) is consistent.

7. CUSTOMER SATISFACTION ISSUES

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7.1. QSDG 31/14 – 20: Roadmap of QoS/QoE Regulation in Ghana; Impact on 0perators and Consumers – Regulators’ Perspective; Mr. Isaac (NCA, Ghana).

This contribution presented by Isaac focuses on:

o QoS Legal Framework in Ghanao QoS Tools & Methodologyo Impact & Way forward

The contribution describes QoS measurements methodologies such as Intrusive (e.g.: Drive Test) and non-intrusive such as OMC statistics, independent consumer survey and so on. This contribution focuses more on Voice and Data services both of mobile networks.

In concluding, Isaac explained next steps QoS/QoE towards customer satisfaction:

o Formulation of data KPI’s and target as stated in the 3G license (consultation with operators)

o Harmonizing KPI’s for data and voice serviceso Standalone QoS regulationso Technical studies into quality of experience parameterso Monitoring the QoS and QoE of data services in 4G networks (such as LTE ...)

7.2. [QSDG 31/14 – 10]: Monitoring Quality of Telecommunication Services: Consumer-Oriented Approach: Mr. Tiago Sousa Prado, (ANATEL, Brazil).

The presentation of Tiago highlighted the reason behind regulating the Quality of Service in Brazil and why they have chosen a customer oriented approach.

He emphasised that the customer oriented approach is crucial when regulating the QoS because Regulators will be able to:

o Capture real users’ feelings regarding quality of telecom services, avoiding missing of information.

o Better understand of the level of complaints regarding quality throughout the country. o Assess quality by looking all aspects of service provision, not only networks, in order to

identify bottlenecks.

Tiago furthermore explained the QoS Measurement process for fixed and mobile broadband adopted in Brazil. Both ANATEL and Operators agreed to hire an independent and neutral Entity called Samknows Company. In addition, Operators are ranked through monthly reports in each state of Brazil and Operators with worst results must present working plans for improvement.

The hired company utilises the following Measurement platform for Users (Web-based and Apps for IOS and Android):

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Figure 1: Testing Platform

7.3. QSDG 31/14 – 16: Mr. Hamsa Saad (ASCOM, Dubai): Get Insight into your Customers’ Mobile Insight Quality of Experience

The presentation of Hamsa from ASCOM, started with describing TEMS Mobile Insight, the latest dimension in network testing that measure the customer’s true experience.

He furthermore, explained why there is a need of TEMS Mobile Insight in measuring the QoE as follows:

o Mobile Insight collects data and information from subscribers’ perspectiveso Mobile Insight is easy to deploy:

agents installed on off-shelf smartphones, hosted central components – no server installation required Web-based access to reporting and management interfaces.

Afterwards, he described the system overview of the TEMS Mobile Insight as can found in the following figure:

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Figure 2: TEMS Mobile Insight System Overview

8. QOS MEASUREMENT OF DATA SERVICES IN MOBILE NETWORKS

8.1. [QSDG 31/14 – 11]: QoS Measurement of Data services in Mobile Networks: Mr. Joseph Kwafo Mensah (Vodafone Ghana)

This presentation talked about KPIs, measurement methodologies, QoS challenges and QoS classes of data mobile networks & services.

Joseph gave an introduction of the QoS as: “the collective effect of service performances which determine the degree of satisfaction of a user of the service”. Then he explained the QoS classes of mobile networks (e.g.: WCDMA) as follows:

o Conversational(Real time): VoIP, Telephony(Voice), Video Callo Streaming: Video, Audio streamso Interactive: Web browsing, Server access(FTP)o Background: Download of emails and files

Afterwards, he highlighted the some KPIs measured in those mobile networks as follows:

a) Service independent KPIs: PDP Context Activation Failure Ratio, PDP Context Activation Time, PDP Context Cut-off Ratio, DNS Resolution Failure Ratio and DNS Hostname Resolution time.

b) Service dependent KPIs:o For Browsing and bulk download: Data Transfer Cut-off Ratio, Mean User Data

Rate, Data Transfer Time, Session Failure Ratio and Session Time.

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o For Video: Service Access Failure Ratio, Service Access Time, Total Duration, number of interruptions, Session Failure Ratio, and Session Time.

o Latency: Ping Duration.

9. MONITORING QOS & QOE OF DATA SERVICESIN 4G NETWORKS

9.1. [QSDG 31/14 –22]: “Measuring Mobile QoS with Crowdsourced Data”, Mr. Brendan Gill: OpenSignal, UK.

The presentation of Brendan emphasised more on the OpenSignal Platform. Accordingly, their platform is composed by:

o Mobile applications free to download by consumers;o Client devices monitor network QoS continually and report back to cloud based server;o Cloud based server processes data and feeds back useful insight to client applications;o This insight also feeds into a reporting platform for our clients so they can understand the

mobile QoS.

He said that the OpenSignal mobile app provides real-time information on signal quality and helps users diagnose network issues and gives them tools to improve their signal experience.

About the Data collection & privacy; he clarified that:

o app runs passively in the background under default settingso users can control the rate of data collection o data is cached locally on device and uploaded intermittently in order to minimise battery

and data plan usageo no demographic data is collected o RF measurements are taken every 15mins in background under default conditionso Background speed tests are run every 10 days per user but never using more than 1% of

monthly data.

In concluding, he stated that their:

o Crowdsourced data leads to large sample size and removes the time and resources required to build a panel.

o Independence leads to transparency in the market place and o Global reach makes international benchmarking possible.

9.2. [QSDG 31/14 – 21]: “Presentation about the Southern Africa Telecommunications Association” Mr. Jacob Munodawafa, Executive Secretary SATA

The presentation made by Jacob, the Executive Secretary of SATA focused on background, vision, mission and regional & international cooperation.

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He stated that: “SATA was established in 1980 in pursuant of the Southern African Development Community (SADC) Treaty and the provisions of the SADC Protocol on Transport, Communications and Meteorology”. SATA is a Specialised Institution of SADC on Telecommunications and ICTs and has a permanent Secretariat based in Maputo, Mozambique. The work of SATA includes focus on technology, business, policy and regulatory advocacy, human capital development and SADC implementing agency for ICT infrastructure and Services”.

In concluding, he highlighted that SATA is a Cooperating Partner of ITU and that members of SATA are very active in QSDG activities.

10. BENCHMARKING AND KEY PERFORMANCE INDICATORS OF MULTIMEDIA SERVICES (VOIP, IPTV…)

10.1. [QSDG 31/14 – 18]: “Reference, Benchmarking, Background traffic profiles and Key Performance Indicators for VoIP, VoLTE, High-Speed Internet and IPTV”, Mr. Joachim Pomy (Opticom, Germany).

The presentation of Pomy described the ongoing work in ITU-T SG11, ETSI STQ & ETSI INT. The main purpose of that work is more to standardize a Benchmarking platform from best practice of Project Self Measurement (PSM). Accordingly, that platform will be employing the operational equipment of the service provider and thus assessing quality from a true user perspective.

The targeted applications should be VoLTE, ViLTE, IPTV, VoIP, Website benchmarking and so on.

He explained that that benchmarking platform:

Can be distributed o across a larger region or o across an entire country

Could include several server systems including: o business intelligence platformo data warehouseo management systemo system for evaluating of media (e.g. video, audio and voice) quality

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Figure 3: Benchmarking Platform

10.2. [QSDG 31/14 – 23]: All Services E-Technology & Telecom, Mr. Rodrigue Germany (ALSETT, France).  

The presentation of Rodrigue from ALSETT focused more on core business of their products/solutions as follows:

a) ALSETT Telecom Solutions (core business): Engineering Design &Optimisation Measurement Network Life-Cycle Consulting

b) ALSETT Training Centre (Sharing Skills): Theory: Access networks, Core networks, IP IMS, Radio network planning and

GSM/UMTS/LTE optimization. Products: Access optimization , Core network equipment, KPI configuration &

monitoring and OMC Tools: Planning, Optimization , Measurement and Constructor tools

c) ALSETT Research &Development (for Future services): Products and Services.

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11. OPEN DISCUSSION

11.1. [QSDG 31/14 – 13]: Draft ITU-T Supplement on “QoS/QoE Framework for the transition from network oriented to service oriented operations”, Ms. Yvonne UMUTONI, QSDG Chairperson, RURA.

During this session, Yvonne gave the background and progress of this draft supplement.

On the background, she informed participants that during the 29th QSDG meeting, Nairobi 2012, an ad-hoc group was appointed to work on the framework for the future developments of Network Operators Centers”. That ad-hoc group was formed by Ron Miguel of Telkom South Africa, John Kimble of SATA, Luis Cardoso of LSCTeam, Daniel Waturu of CCK, Thomas Senaji, Independent Consultant and Martin Obuya of ATOM.

However, during the last QSDG meeting (30th QSDG meeting), it was recommended to submit the discussed document to the next ITU-T SG12 meeting (held in Geneva December, 2013) for more developments.

Accordingly, this document was contributed to SG12 and is in the hands of SG12. This document is currently known as “Supplement E_SUPPL_FTSO_ on QoS_QoE Framework for the transition from NOC to SOC”.

She furthermore described the scope of the work of that draft supplement as follows:

o To provide the framework for a Service Operations Center (SOC) built on Service Quality Management functions & solutions and on an evolving customer experience – aware operations for converged networks & services.

o To identify key parameters relating to service quality management (SQM), Quality of Experience (QoE) and Performance for supporting operations within service operations centre (SOC) environment.

Subsequently, she requested participants and members to contribute to the development of this supplement. As way forward after discussion, it was agreed that interested delegates should send their contributions to Yvonne, the current editor of this supplement.

11.2. [QSDG 31/14 – 14]: Proposed draft Recommendation for “Monitoring the Quality of Service (QoS) of Broadband/Internet Services”, Ms. Yvonne UMUTONI, QSDG Chairperson, RURA.

This contribution was presented by Yvonne, the QSDG Chair through a round table. During her presentation, Yvonne explained the importance of developing an ITU-T recommendation on monitoring the QoS of Broadband/Internet services in a summary as follows: The Internet, known as the “information superhighway”, has indeed established a worldwide borderless cyber society. The rapid increase in the broadband has changed the way we live; Internet has become the important factor in our daily life.

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Most of states around the world recognized broadband Internet as an important component for electronic communication services. Accordingly, Telecom Operators/ISPs invested a lot in deploying broadband network technologies such fiber optic backbone and fixed broadband access networks (FTTB, xDSL, Fixed WiMAX, LTE and so on). However, as the take up and reliance of broadband networks in promoting socio-economic development, the quality of service of these networks becomes also very critical and important.

Accordingly, this recommendation focuses on providing guidance on the following: - Definitions and formulas of minimum QoS parameters for measuring the fixed Broadband

Internet access.- QoS Measurement methodologies for fixed Broadband Internet such as sampling, data

collection and QoS Monitoring tools.After giving a short introduction of the document, she requested meeting attendees to brainstorm and accordingly give constructive comments & inputs to that document.

Way Forward: it was recommended that the last copy of this work should be sent to the ITU-T SG12 meeting as draft ITU-T Recommendation.

12. FUTURE OF THE GROUP 12.1. Topics for future discussion

This round table discussion was chaired by Mr. Jacob Munodawafa, Executive Secretary SATA (QSDG Vice Chairman). Thus, the chairman requested meeting attendees to propose topics to be discussed in upcoming workshops of QSDG and the suggested topics are the following:

a) Quality of Service and Quality of Experience in Cloud Servicesb) Customer Satisfaction issues (Addressing Consumer Concerns, Role of Consumers in

attaining QoS of services)c) Monitoring the QoS and QoE of Voice and data services in mobile networks (2G & 3G

networks).d) Monitoring the QoS and QoE of data and VoLTE, ViLTE services in LTE networks.e) QoS Measurement and challenges in 4G networksf) KPIs of 3G, 4G….g) QoS Functions in Core Networks and Backbone Networks (e.g: IP, MPLS…)h) End to end QoS and performance aspects of interworking and QoS Mapping between

different networks sections (e.g. cellular, wireless, wireline networksi) QoE and QoS Monitoring/Measuring in Fixed Broadband Internet Access networksj) Impact of Fraud, Security, and Revenue Assurance on QoS k) QoE/QoS issues in Social Media applicationsl) Quality of Service Regulatory Aspects m) Quality of Service in Operational Aspects n) Behavior Analysis of Devices (e.g: Smart Phones ) and their impact on the QoS o) Effect of Substandard phones on the QoSp) Framework for Measuring the QoS in Value added services

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12.2. New members of QSDG Executive committeeThis session was also chaired by Mr. Jacob Munodawafa, from SATA and QSDG Vice Chairman. He highlighted the need of new QSDG Vice Chairmen from other continents like Asia, America and Europe. Consequently, Mr. Mohammad Qasim Nasimee from ATRA, Afghanistan and Ms. Stavroula Bouzouki, HTPC Greece became the new Vice Chairmen of QSDG.

13. CLOSING SESSION

o Ms. Yvonne Umutoni, the QSDG Chair expressed her appreciation to ASCOM for hosting both ITU events (31st meeting of QSDG and ITU Workshop) and furthermore thanked Speakers and all Participants.

o She also recognised the assistance of Mr. Aloran Rakan and Mr. Hiroshi OTA (ITU-T SG12 Engineer) from TSB, during the workshop and QSDG meeting.

o Afterwards, the QSDG Chairperson congratulated the new Vice-Chairs of QSDG: Mr. Mohammad Qasim Nasimee from ATRA, Afghanistan and Ms. Stavroula Bouzouki from HTPC, Greece. She furthermore took that opportunity to express her gratitude to members of the QSDG Management Committee who continuously contributed and supported to the work of QSDG.

o For future work, QSDG chair informed delegates about upcoming events as follows: ITU Workshop in Istanbul, Turkey: 9 – 11 February, 2015 ITU Standardisation Forum in Dakar, Senegal: 24 – 25 March, 2015 32nd QSDG Meeting and ITU Workshop: September, 2015: Venue will be

communicated. o On behalf of TSB Director Mr Malcolm Johnson, Mr. Hiroshi Ota thanked delegates who

attended the ITU workshop and thanked also ASCOM for hosting perfectly both ITU events, namely ITU workshop and the 31st meeting of QSDG. He furthermore invited all delegates to attend and contribute to the upcoming events of SG12 (such as ITU workshop in Turkey, the ITU standardisation forum in Senegal and even the ITU-T SG12 meeting in Geneva

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ANNEX 1: DETAILED AGENDA

Attachment

ANNEX 2: LIST OF ATTENDANCE

Attachment

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