Melissa Little1212 Parrish St.

Baltimore, Maryland 21217mvlittle618@aol.com

410-462-7110

SUMMARY

Dynamic professional with exceptional abilities at managing multiple demands simultaneously. Highly flexible and attuned to the ever-changing needs of business. Extremely service-oriented with a unique combination of intuitive and analytical abilities.

EDUCATION & TRAINING

Coppin State University, Baltimore, MD 12/2010Bachelor of Science-Interdisciplinary Studies (Business Management and Psychology concentrations)

PROFESSIONAL HISTORY

Baltimore Neighborhoods Inc., Baltimore, MD 04/2015 – PresentTenant Landlord Counselor | Trainer

Assists Executive Director on behalf of the Tenant/Landlord Department in the general supervision of the program.

Represent the agency at industry meetings, local, state and federal agency meetings. Provide training on laws as they pertain to landlord/tenant and fair housing issues.

Develop and maintain “Training Plan” describing the standard or educational tools and mechanics, and defines the target audience for each training approach.

Performs analyses of training needs. Assist in planning, conducting and investigating claims of housing discrimination. Deliver/utilize a variety of instructional methods and media that are appropriate to the target audience. Conducts instructor led trainings that promote attendees to participate and collaborate. Travel throughout the State of Maryland conducting trainings on behalf of Baltimore Neighborhoods. Assist with coverage/support of the Tenant/Landlord hotline (receive calls from the entire state).

Key Achievements: Ability to assess complex legal situations (pertaining to state tenant/landlord law) quickly and

provide remedies to residents of the State of Maryland. As the Primary Tenant/Landlord Counselor, I am responsible for outreach throughout the State of

Maryland. My position creates greater visibility for the agency and our mission.

Baltimore City Public Schools, Baltimore, MD 02/2011 – PresentSubstitute Educator

Provide instruction to students in classrooms, grades K-12. Review and implement lesson plans according to established standards.

Ensure that lessons meet or exceed established criteria during instructional time. Maintain a working knowledge of and adhere to all school district policies.

Ensure that curriculum is effectively presented and enhance curriculum as needed to meet the audience’s needs.

Conduct instructor led classroom sessions that promote student participation and collaboration.

Key Achievements: Ensuring that there is no interruption in state mandated classroom time. Students keep pace with

the curriculum implementation schedule. My instruction ensures that lessons meet or exceed established criteria for class, thus helping to

maintain/increase students grades, progress etc.

Loyola Notre Dame Library, Baltimore, MD 02/2002 – PresentLibrary Attendant

Provide patrons with information and directional assistance regarding library collections and services. Collect, compile library statistics via data entry and management of library information resources. Skilled at using standard library procedures to organize, store and retrieve information and resources. Provide service desk assistance as needed, including checking in and out materials, handling files and

assisting users with printing, photocopying and scanning. Liaison with facilities management services and campus public safety. Assist in maintaining building display cases. Daily interaction with professors, students and members of the public.

Key Achievements: My strong service orientated skills ensure that patrons receive the best possible assistance in

navigating the library. Spear headed a staff meeting to establish a distinct protocol that addresses all of the recent

violence on college campuses across the country.

Quadel Consulting, Baltimore, MD 03/2004 – 5/2007Program Advisor/ Program TrainerInitially hired as a Program Advisor (Section 8) later promoted Program Trainer

Acted as a consultant to the Housing Authority of Baltimore City (HABC). Administered a special court ordered HUD/Section 8 program that was overseen by the ACLU.

On a day to day basis, participated in assessing appropriateness of placement in this special HUD housing program.

Skilled at researching, interpreting and analyzing housing laws (federal, state and local). Over three years’ experience conducting orientation/training for 200 people weekly. Represented Quadel and HABC while conducting information sessions for potential residents, the

community, coworkers, the ACLU and local agencies. Overall responsibility for quality assurance of compliance per the state, the courts and federally mandated

requirements. Skilled at eliciting sensitive information from clients.

Key Achievements: Coordinated, processed and negotiated contracts in excess of $150,000 per month that resulted in

safe and affordable housing for hundreds of families with HUD subsidies. As a result of my professional guidance and advice, I have positively impacted numerous families

and their lives.

Law Office of Terri Mason, Baltimore, MD 07/2009 – 03/2012Legal Assistant

Legal Assistant for attorney that represented indigent adults, referred to our office by Adult Protective Services (State of Maryland).

Conducted both announced and unannounced visits to hospitals, nursing homes, group homes etc. Audited both medical and mental health charts. The goal was to ensure that care/treatment was in accordance with court orders, report incidents of neglect and abuse.

Skilled at evaluating and inspecting health care programs/facilities and activities. Knowledgeable of government and/or private sector health care quality management concepts, policies

and procedures. Knowledgeable of basic health system administration philosophies, practices and procedures and basic

government administration policies and requirements. Investigated complaints of negligence, neglect and abuse. All information obtained from audits, investigations etc. was submitted to the attorney in report form in

preparation for court hearings, meetings with the Maryland Department of Aging and State of Maryland Adult Public Guardian Review Board.

Key Achievements: Ability to evaluate and inspect health care programs, facilities, saved clients’ lives and ensured

that the courts orders were being adhered to. Extensive case management skills, exceptional interpersonal skills and ability to maintain

confidentiality ensured that the clients we served received exceptional medical care and an improved quality of life.

Assurance that clients left in our care were treated with dignity and compassion at all times.

Coppin State University, Baltimore, MD 06/2010 – 07/2012English Tutor/Teaching Assistant

Provided tutoring for and instructor led sessions in remedial and introductory college level English classes.

Utilized a variety of instructional methods and media that were appropriate to the target audience. Assisted with the transcript auditing process, acted as an advisor and assisted with the course registration

process. Provided up to six hours per day of tutorial services. Taught classes in instructor’s absence.

Key Achievements: Assisted in preparing students for the rigors of post-secondary education. Assisted in maximizing the student’s chances of successfully navigating the path toward

graduation. Emphasized building the student‘s confidence in their ability to learn, strengthening core skills and

instilling values that enhanced the overall academic success.

Emerald Estates Senior Living Community, Baltimore, MD 08/2007-04/2008Marketing Manager

Assisted with daily site operations of this assisted living community, maintained open communication with manager, maintenance staff and nurses.

Monitored directed and tracked performance of leasing, retention (to meet company occupancy goals of 90%). Anticipated vacancies and took a proactive approach in attracting new residences.

Conducted secret shopping in order to analyze competition/stay current on market conditions. Participated in all aspects of managing the property, including: business goals, budgeting, risk

management, physical assets, maintenance, compliance, reporting and personnel management. Knowledgeable of government and/or private sector health care quality management concepts, policies

and procedure and tracked performance Knowledgeable of basic health system administration philosophies, practices and procedures and basic

government administration policies and requirements. Assisted in the recruitment, training, supervision and motivation of team members and participated in the

preparation of the annual /performance reviews. Knowledgeable of federal, state and local housing laws. Handled resident’s concerns and issues. Inspected vacant units for acceptance to lease and for residents move in.

Key Achievements: Ability to evaluate and inspect health care programs, facilities, saved clients’ lives and ensured

that the courts orders were being adhered to. Extensive case management skills, exceptional interpersonal skills and ability to maintain

confidentiality ensured that the clients we served received exceptional medical care and an improved quality of life.