research paper 1 5th.revised doc

8/8/2019 Research Paper 1 5th.revised Doc

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GuruJambeshwar

University

Panjab

University

Punjabi

University

KurukeshetraUniversity

Satisfactio

n Survey

Chaudhary DeviLal University


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Hypothesis

Under the circumstances the following shall constitute the hypothesis for

the study:

The perception of students with regard to the satisfaction level shall have

difference. It determines the validity of assumption (technically described as null

hypothesis.

Collection of Data

Here the data has either been collected personally or being offered by the

universities. the primary data has been collected by way of a questionnaire

administered to the students pursuing MBA Courses explaining the main features

of study and the utility of the results which shall be for the future good of the

coming generations to the field of management.

Data Analysis

The information collected from the survey was analyzed using different

statistical techniques and data interpretation techniques. Mainly percentage and

ratio have been taken as tools and chi square test has been used to test the null

hypothesis wherever sufficient data was available for application.

Graphic Presentation

The line and pie charts are drawn in order to present the findings of the

data in a lucid manner. The findings have been presented in lucid style to

accomplish the objectives.

Analysis and results

1. Distribution of Personal Data-Gender-wise profile of respondents

TableProfile of Respondents-Gender wise

Sr.No.

Gender GJUHissar

CDLUSirsa

Pb. UniChd.

Kuru.UniK.Kshtra

Pbi. Uni.Patiala

TotalRow

PerCent

1. Male 17 28 31 35 30 141 70

2. Female 8 16 10 14 14 62 30

TotalColumn

25 44 41 49 44 203 100

Male/femaleRatio

68:32

68:32

64:36

64.36

76:24

---76:24

71:29

71:29

68:32

68:32

70:30

68:3276:24

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0

5

10

15

20

25

30

35

40

Hissar Sirsa Chd. K.Kshtra Patiala

GJU CDLU Pb. Uni Kuru.Uni Pbi. Uni.

Male

Female

Analysis of table indicates that 70 per cent of the respondents belong to

male category and 30 per cent belong to female category. The ratio indicates that

62 per cent male and 32 per cent female candidates are pursuing MBA course in

select universities within Haryana & Punjab state, 76 per cent male and 24 per

cent female candidates are pursuing MBA course in Panjab University located in

union territory of Chandigarh.

The table was also subjected to chi-square ( x2 ) analysis to test the

statistical null hypothesis that there is no relationship between gender wise

enrolment in the universities. The calculated value of chi-square ( x2 ) was

obtained at 1.58 which was insignificant at 5% level of significance with four

degree of freedom. Thus the results suggest that there is no distinction in gender

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wise enrolment in the universities. In all the universities the enrolment in MBA

has been dominated by the males.

2. Graduate/post-graduate-wise distribution of Respondents:

Table Graduate/post-graduate-wise distribution of Respondents

Sr.No.

AcademicBackground

GJUHissar

CDLUSirsa

Pb..UniChd.

Kuru UniK.Kshetra

Pbi.UniPatiala

Total Per Cent

1. Graduate 16 15 17 25 24 97 482. Post

Graduate9 29 24 24 20 106 52

3 Ratio 64:36 36:66 41:59 51:49 55:45

0

5

10

15

20

25

Highly

dissatisfied

Neither

satisfied

nor

Highly

satisfied

GJU Hissar

CDLU Sirsa

Panjab University

Chandigarh

Kurukshtra University

Kurukshtra

Punjabi University

Patiala

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The data was also subjected to Chi square ( x2 ) analysis to test the statistical

null hypothesis that the enrolment to the select universities are independent of

academic background. The calculated value of chi square ( x2 ) statistics was

found to be 7.61 which was found to significant at 5% level at four degree of

freedom. Thus the data suggested a rejection of null hypothesis and one could

say that the previous academic background does vary in the select universities

which could be explored as follows:

Course Curriculum

3. Satisfaction with regard to specilisations offered:TableDistribution of respondents indicating satisfaction in the area of specilisations

offered.

Sr. No. AcademicInnovativeCoursesoffered

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total

1. Yes 19 34 22 30 30 135

2. No 6 10 19 19 14 168

3. Ratio 76:24 77:23 54:46 61:39 68:32 67:33

0

5

10

15

20

25

30

35

40

H

issar

S

irsa

Kas

hetra

pa

tiala

GJU CDLU Pb Un.

Chd.

Kuru

Uni

Pbi. Uni

Yes

No

Ratio

Table indicates that 67 per cent of the respondents are satisfied with the

specializations offered in MBA course and the rest 33 per cent are not satisfied.

Students from Panjab University Chandigarh are divided in the ratio of 54:46 withregards to satisfaction in the areas of specializations offered. Conditions are also

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not very satisfactory with Kurukshetra University Kurukshetra and Punjabi

university Patiala. 77 percent and 76 per cent students from Chaudhary Devi Lal

University and Guru Jambheshwar University respectively feel satisfied with

regard to such specializations offered in MBA course.

4. Distribution of respondents indicating new and innovativecourses offered as per industry requirements

TableDistribution of respondents indicating new and innovative courses offered

as per industry requirements

Sr. No. AcademicInnovativeCoursesoffered

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total

1. Yes 8 30 26 14 24 102

2. No 17 14 15 35 20 101

3. Total 26 44 41 49 44 203

4. Ratio 32:68 68:32 63:37 29:71 55:45 50:50

0

5

10

15

20

2530

35

40

Hissar Sirsa Kashetra patiala

GJU CDLU Pb Un. Chd. Kuru Uni Pbi. Uni

Yes

No

Analysis indicates extent of dissatisfaction of the respondents to the tune of 71per cent in Kurukshetra University Kurukshatra and 68 per cent in Guru

Jambeshwar University of Science and Technology Hissar with regards to new

and innovative courses offered as per industry requirements. The position is

quite contrast to the above figures in respect of CDLU Sirsa and Pb university

Chandigarh where 68 and 63 per cent of the respondents of the respective

universities constitute the satisfied lot and the rest 32 and 37 per cent of the

respondents feel dissatisfied. The overall position is also not at all satisfactory as

the students of these universities are divided in 50:50 ratio .

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Respondents on innovative courses offered as per industry requirement were

independent of select universities. The calculated value of chi square ( x2 ) test

was formed to be 21.37 with P value = .003

The result suggest that the null hypothesis be rejected at 5% level at four degree

of freedom. The data indicated that there is variation in respondents view .

5. Distribution of respondents indicating extent of satisfaction inrespect of course coverage

TableDistribution of respondents indicating extent of satisfaction in respect of course

coverage.Sr. No. Academic

coursecoverage

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total Per cent

1. Highlysatisfied

8 9 7 9 9 42 21

2. Some whatsatisfied

14 31 15 33 32 141 69

3. Notsatisfied

3 4 41 7 3 20 10

05

1015202530354045

Hissar

Sirsa

Kashetra

patiala

GJU CDLU Pb

Un.

Chd.

Kuru

Uni

Pbi.

Uni

Highly satisfied

Some what

satisfied

Not satisfied

The analysis indicates that the satisfaction level is very low. Major of the

respondents fall under the category of somewhat satisfied group.

Academic EnvironmentTable

6. Distribution of respondents indicating adequacy of proportion of lecture

hours to total hours available for study are adequately balanced, givingfreedom of learning to participants.

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Sr. No. Academic

adequacyofproportionof lecture

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total Per cent

1. Highlydissatisfied 1 3 3 4 4 15 7.38

2. Moderatelydissatisfied

1 6 3 4 9 23 11.33

3. Neither satisfiednordissatisfied

5 5 14 12 15 51 25.14

4. Moderatelysatisfied

17 28 15 25 13 98 48.27

5. Highlysatisfied

1 2 6 4 3 16 7.88

0

5

10

15

20

25

30

Highly

diss

atisfied

Moderately

diss

atisfied

Neither

s

atisfied

Moderately

sa

tisfied

Highly

s

atisfied

GJU Hissar

CDLU Sirsa

Pb Un. Chd.

Kuru Uni

Kashetra

Pbi. Uni patiala

Analysis of data indicates that 48.27 per cent of the respondents feel moderately

satisfied and 7.88 per cent feel highly satisfied and a combination of both

constitute 56.15 per cent. So majority of the students are satisfied .

7. Distribution of respondents indicating adequate opportunity for

learning from each other.TableDistribution of respondents indicating adequate opportunity for learning from

each other.

Sr. No. Academicadequacyopportunityof learning

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total Per cent

1. Highlydissatisfied

2 3 3 4 6 17 8.37


1 6 8 9 9 33 16.25

3. Neither 13 5 12 21 16 67 33

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satisfiednordissatisfied


3 27 17 13 14 74 36.45

5. Highlysatisfied

6 3 1 2 - 12 5.99

0

5

10

15

20

25

30

Highly

dissatisfied

Moderately

dissatisfied

Neither

satisfied

nor

Moderately

satisfied

Highly

satisfied

GJU Hissar

CDLU Sirsa

Pb Un. Chd.

Kuru Uni Kashetra

Pbi. Uni patiala

Analysis indicates that 36.45 per cent of the respondents feel moderately

satisfied indicating adequate opportunity for learning from each other and 5.99

per cent of the respondents are highly satisfied where as thirty-three per cent of

the respondents are neither satisfied nor dissatisfied. 8.37 per cent and 16.25 per

cent of the respondents belong to highly dissatisfied and moderately dissatisfied

groups respectively.

8. Distribution of respondents with regards to Pedagogy

Table.Distribution of respondents with regards to Pedagogy

(proportion of theoretical inputs, case analysis,discussions, project work, etc.).

Sr. No. AcademicPedagogy

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total Per cent


4 5 4 7 4 24 12


5 5 8 12 9 39 19

3. Neither satisfied nordissatisfied

5 12 11 15 16 59 29

4. Moderatelysatisfied 8 9 15 13 12 67 33

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5. Highlysatisfied

3 3 3 2 3 14 7

6. Total 25 44 41 49 44 203 100

0

10

20

30

40

50

60

Highly

dissatisfied

Neither

satisfied

nor

Highly

satisfied

GJU Hissar

CDLU Sirsa

Pb Un. Chd.

Kuru Uni Kashetra

Pbi. Uni patiala

Analysis of data indicate 33 per cent moderately satisfied respondents and only

seven per cent of the respondents are highly satisfied where as majority of the

respondents are either dissatisfied or neither satisfied nor dissatisfied

9. Distribution of respondents that facilitate personalized attention on

the basis of teacherstudents ratio.

Table

Distribution of Current teacher-student ratio, that facilitate personalized attention.

r. No. Academiccurrent teacher-student ratio

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total Per cent

1. Highly dissatisfied 1 2 2 3 2 10 5


3 5 7 5 5 25 12

3. Neither satisfiednor dissatisfied

3 11 17 14 16 61 30


7 19 13 23 15 77 38

5. Highly satisfied 11 7 2 4 6 30 15

6. Total 25 44 41 49 44 203 100

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0

10

20

30

40

50

60

Highly

dissatisfied

Neither

satisfied

nor

Highly

satisfied

GJU Hissar

CDLU Sirsa

Pb Un. Chd.

Kuru Uni Kashetra

Pbi. Uni patiala

An analysis of the table indicates that a total of 38 per cent students are in

moderately satisfied category and 15 per cent respondents are in highly satisfied

category, 30 per cent are neutral of current teacher-student ratio, that facilitate

personalized attention while five per cent belong to highly dissatisfied and 12

percent belong to moderately dissatisfied group.

10. Distribution of respondents on the basis of Quality of study material

supplied to students by the concerned universities.

TableQuality of study material wise distribution of respondents.

(books, handouts, etc.)

Sr.No.

AcademicQuality ofstudymaterial

GJUHissar

CDLUSirsa

PbUn.Chd.

Kuru UniKashetra

Pbi.Unipatiala

Total Per cent


3 5 3 3 1 15 8


4 5 7 12 11 39 19

3. Neither satisfied nordissatisfied

5 10 13 15 10 53 26


10 20 16 16 15 67 38

5. Highlysatisfied

3 4 2 3 7 19 9

6. Total 25 44 41 49 44 203 100

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0

10

20

30

40

50

60

Highly

dissatisfied

Neither

satisfied

nor

Highly

satisfied

GJU Hissar

CDLU Sirsa

Pb Un. Chd.

Kuru Uni Kashetra

Pbi. Uni patiala

The analysis indicate that 38 per cent students belong to moderatelysatisfied group and nine per cent belong to highly satisfied group. Eight per centbelong to highly dissatisfied group, Eight per cent belong to highly dissatisfiedgroup, 19 belong to moderately dissatisfied group where as the rest 26 per centremain neutral. The resultant position is that the students are not being providedwith goodQuality of study material.

11. Distribution of respondents on the basis of Examination andevaluation system.

Table

Examination and evaluation system wise distribution ofrespondents.

Sr. No. Academicexaminationand evaluationsystem

GJUHissar

CDLUSirsa

Pb Un.Chd.

Kuru UniKashetra

Pbi. Unipatiala

Total Per cent


1 1 8 4 5 15 9


3 3 9 5 8 39 14

3. Neither satisfied nor

dissatisfied

8 11 12 25 10 53 33


10 16 10 13 12 67 30

5. Highly satisfied 3 13 2 2 9 19 14

6. Total 25 44 41 49 44 203 100

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0

5

10

15

20

25

30

Highly

dissatisfied

Moderately

dissatisfied

Neither

satisfied

nor

Moderately

satisfied

Highly

satisfied

GJU Hissar

CDLU Sirsa

Pb Un. Chd.

Kuru Uni Kashetra

Pbi. Uni patiala

The analysis of the above table reveals that 30 per cent respondents are

moderately satisfied and fourteen per cent of the respondents belong to highly

satisfied group. Nine per cent students belong to highly dissatisfied group, 14 per

cent belong to moderately dissatisfied group and 33 per cent belong to neutral

group with regards to the examination and evaluation system.

Suggestions

Compulsory Management Education (CME) right from the school /

junior college level be introduced so that skills, attitude and value

development begin at the right age. Some of the concepts / topics which can

be introduced are optimality (maximizing gains and minimizing losses)

strategic thinking (sacrificing such short term gains and growth) customer

orientation, pursuits of quality, time management, stress management

personal financial management, career selection and planning, social

responsibility and ethics etc. Diploma in Management in which Micro level

functional specilisation can be introduced so that the students can take up

entry level jobs in the organizations. Advanced Diploma in Management

(ADIM) in which micro level functional specialization can be offered. Master of

Management Studies (MMS) to be offered to only those who are supposed to

head the organization or any of its units.

The ethical behaviour of a manager within the organization creates

positive impressions in all business channels and outside to create goodwill

for the organization. The ethical bahaviour is a direct result and moral

principles inherited from the education received. Change in the society

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continuously reshape the ideology and motivation the people to adopt better

ways of living, thus increasing the expectations from products and companies

manufacturing them. A stress therefore should be exercised on moral and

ethical values and a special post qualification course should be introduced for

better cohesive working and objective based working. Special mandatory

training and development Course for all working managers and functionaries

should also be introduced at university level.

Rajinder kapilMBA, M.Phil (Finance)

Cc Vivekanand studies

Gold Medallist

(PU Chandigarh)

Rajinder Kapil is presently working as a lecturer in Management at

K.C. Institute of Management Pandoga Una (H.P.) He worked as

Accounts Officer in a number of public sector undertakings including

HMT, PACL, Semi-conductor Complex and joined as a lecturer in

Management with Dayanand Institute of Management and Communication

Chandigarh, GCS Comp.Tech (Regional learning Centre of P.T.U.) in

2006 He has to his credit two published books on Astrology. His another

book entitle Materials Management is also ready for publication. He is

also the Managing Editor of Astrological Sciences Today- a national

magazine.

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